政府管理的碎片化案例研究

政府管理的碎片化案例研究

摘要：

政府管 理碎片化集中表现为部门之间的隔阂和冲突，是以专业分工为核心理念的官僚体制的天然产物。虽然“碎片化”< /p>

管理模式在工业时代体现了效率和理性，但随着网络信息技术的迅速发展和普遍应用以及服 务型政府理念的提出和践行

,

该

管理模 式日益暴露出其固有的弊端。并带来政府管理碎片化的恶性发展。

社区公 共服务碎片化根源于政府管理碎片化，本文以社区公共服务碎片化为案例进行详细分析。以社区公共服务碎片化< /p>

根源为出发点，

进而阐述社区公共服务下政府管理碎片化的表现以 及采取的措施。

通过对案例的分析。

最后提出政府管理碎

片化转变成整体性政府管理模式的必要性。

关键词：政府管理碎片化；案例分析；整体性政府

Abstract:

The Governmental

Fragmentation

mainly

focus

on

the

gap

and

conflicts

among

departments

，

which

is

based

on

the

core

concept

of

professional

division

and

becomes

the

natural

product

of

bureaucratic

system.

Although the management mode of “fragmentation” embodies the efficiency and rationality in the industrial age,

with the rapid development and widespread application of network information technology and the concept and

practice of service-oriented government, the management mode increasingly exposed its inherent drawbacks. In

the meantime, it brings malignant development of the governmental management.

The

fragmentation

of

public

service

is

rooted

in

the

governmental

fragmentation;

this

paper

takes

the

fragmentation

of

public

service

into

a

case

to

analyze

in

detail.

At

first,

it

will

depict

the

reasons

of

the

fragmentation of public service, and then expound some reflection and measures of the fragmentation of public

service under the government's

management. Through the analysis of the case, it proposes the the necessity of

transferring the governmental fragmentation into the integrity of the government management mode.

Key words: governmental fragmentation; case; the integrity of the government

目录

一、政府管理碎片化及其成因

.. .................................................. .................................................. 3

（一）地盘和地盘战

................ .................................................. ............................................ 3

（二）

碎片化政府和官僚制

.................. .................................................. ............................ 3

二、政府管理碎片化的恶性发展

............. .................................................. ................................... 3

(

一

)

分工过细导致流程破碎、组织僵化

.

....................................... ...................................... 3

(

二

)

部门林立导致本位主义、整体效率低下

.

..................................... ............................ 4

(

三

)

专业化劳动导致员工技能单一、适应性差

.

.................................... ............................. 4

(

四

)

管理驱动导致对公众的服务意识不强、服务效能不高