-
Policy
Number
序号
:
ED/A/001
ENG Policy & Procedure
工程部政策与程序
Effective Date
生效日期
:
Prepared By
制定人
:
12/13/2010
Director of Engineering
工程总监
:
General
Manager
总经理
Maintenance Policy and
Procedure
Approved By
工程维修程序
审批人
:
Purpose
目的
:
This policy is to designate
the policy and procedure of facilities maintenance
in hotel.
此政策的颁布是为了明确酒店设施维护的程序。
Policies &
Procedures
政策与程序
:
1.
Repair
Request,
abbreviated
as
RR,
is
used
as
request
form
for
repairing
of
damaged
facilities.
Facilities
damages
are
caused
by
three
kinds
of
situation:
normal
damage,
(in
this
case,
the
Engineering department will mend with
free of charge); caused by guests or staff. If
damage caused
by guests or staff,
compensation is required after investigation by
Engineering Department together
with
Finance Department.
现有的设施维修单，
Repair Request
简称
RR
单，顾名思义是对已有设施因不同原因损
坏后要求修理
的。损坏的原因通常分三类，即自然损坏（质量、寿命），工程部负责无偿
的修理，费用由工程部
列支。其他两类分别是员工人为和客人造成的损坏，由工程部汇同
财务部视情节而定赔偿办法。
2.
When
the
maintenance
cost
is
above
RMB
2000Yuan,
Engineering
Department
will
ask
for
instruction from Finance and general
manager of hotel with RR attached with cost list.
自然损坏维修费用较高时（
2000
元
以上），由工程部列出费用表，附
RR
单后，向财务部和总经理
打
报告进行请示。
3.
The RR
consists of three copies, the first copy is used
as stub for request department, the second and
third
copy sent to maintenance
department, when maintenance is finished, the
Engineering Department will
return the
second copy to the request department with a list
of cost and details of name
、
specification
、
quantity of
used materials for maintenance.
维修单设为三联，第一联为报修部门作存根用，第二、第三联交于维修部门，维修结束（消单）
后，其中第二联返回报修部门，工程部将在维修单返回联上，写清更换所需的材料名称、规格和
数
量，以便各部门掌握，及时进行维修材料的校核。
4.
RR form are
asked to filled in and submitted by staff who is
shift leader level above generally. And
the RR form should be filled clearly,
and Chinese staff fill with Chinese, foreign staff
with English,
if the RR form is unable
to recognize, it will considered as not valid when
duty engineer take down
the RR No. What
more, the Engineering department have right to
investigate reason of damage via
department heads.
维修单原则上由领班级
以上人员填报。各部门针对所需要修理的项目，按维修单正页所定栏目填
1
Policy Number
序号
:
ED/A/001
ENG Policy & Procedure
工程部政策与程序
Effective Date
生效日期
:
Prepared By
制定人
:
12/13/2010
Director of Engineering
工程总监
:
General
Manager
总经理
Maintenance Policy and
Procedure
Approved By
工程维修程序
审批人
:
写，填写
RR
单时，中国人请用中文，外籍人士用英文，所有
栏目要求内容明了、简捷，字迹工整、
能识认，对于重要栏目缺项或无法识认字体的，则
作退单处理，如部门和人名都不清晰的，则由当
值工程师记录单号后，做无效单处理。工
程部有通过报修部门经理，了解、核实损坏原因的权利。
5.
Requested
department send the filled RR form to Engineering
duty room, and register as required. If
need to sign receiving record, please
ask the on-duty staff.
由
各部门派员将填写好的维修单送至工程部值班室，并请按要求进行登记，如需签收确认则由当值
< br>人员签字接收。
6.
As for fire alarm(report to security
first)
、
and other emergence
such as no electricity &
water
、
water
leaking
、
door unable to be
locked in operating venue, or facilities in hotel
rooms has serious
problem, are all
belong to urgent maintenance . In this situation,
you can dial extension No. 6262
directly to request maintenance at
once, the on-duty staff of Engineering department
will follow up
the
maintenance
issue.
And
a
RR
form
is
also
required
and
sent
to
Engineering
duty
room
afterwards.
对于火警（首报保安部）、停电、停
水、漏水、电梯困人、办公、营业场所大门松脱无法锁门、
VIP
房或有入住房影响客人使用的严重故障发生，均属紧急维修范畴。此时，可直接拨打“
6262
”电话分
机进行报修，由工程部当值人员负责受理和跟
踪。并请电话报修人员报上部门和姓名，事后须及时将
紧急报修电话通知内容补填维修单
，再送至工程部值班室。
7.
When received RR form from departments,
the
engineering on duty staff will make
a record and
deal with all the
requirements according to the urgent level .
工程部当值人员在收到各部门送报的维修单后，在第一时间内登记在册，并按送报维修内容的轻重
缓急，先将紧急维修单安排处理，再将其它单子分配进行处理。即：本着先主要设备，后
个别地
方，先客房，后员工的原则排队分级处理。
8.
The technician
who assigned task from RR form, should arrive the
scene and work in a right and
safe way
and clean the scene with requested departments
while finished tasks, and also sign the RR
form
with
filling
material
used
、
finishing
date
,
then
ask
requested
departments
to
sign
for
acknowledgement. If technology question
or other problem
existed, please report
to higher levels
according to
procedures.
分配到维修单后的技工，应
及时赶赴现场进行规范、文明作业，要求安全、快速、正确进行处理，
并应注意配合报修
部门清理现场，完成后须在维修单栏目上填写所用材料、完工日期及签名，并请
报修部门
验收、签名。如遇技术或其它方面的疑问，即按部门相关程序进行逐级汇报。
9.
T
he
finished and signed RR form should submitted to
the on duty engineer for filing.
经验收签名的
维修单由技工交当值工程师处，再由当值工程师进行消单、汇总。
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