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0:11
Just a moment ago, my
daughter Rebecca texted me for good luck. Her text
said,
And so there you have
it. I embody the central paradox. I'm a woman who
loves getting texts who's going to tell
you that too many of them can be a
problem.
0:44
Actually that reminder of my daughter
brings me to the beginning of my story.
1996, when I gave my first TEDTalk,
Rebecca was five years old and she was
sitting right there in the front row. I
had just written a book that celebrated our
life on the internet and I was about to
be on the cover of Wired magazine. In
those heady days, we were experimenting
with chat rooms and online virtual
communities. We were exploring
different aspects of ourselves. And then we
unplugged. I was excited. And, as a
psychologist, what excited me most was
the idea that we would use what we
learned in the virtual world about
ourselves, about our identity, to live
better lives in the real world.
1:38
Now fast-forward to 2012. I'm back here
on the TED stage again. My
daughter's
20. She's a college student. She sleeps with her
cellphone, so do I.
And I've just
written a new book, but this time it's not one
that will get me on
the cover of Wired
magazine. So what happened? I'm still excited by
technology, but I believe, and I'm here
to make the case, that we're letting it
take us places that we don't want to
go.
2:17
Over the past 15
years, I've studied technologies of mobile
communication
and I've interviewed
hundreds and hundreds of people, young and old,
about
their plugged in lives. And what
I've found is that our little devices, those
little
devices in our pockets, are so
psychologically powerful that they don't only
change what we do, they change who we
are. Some of the things we do now
with
our devices are things that, only a few years ago,
we would have found
odd or disturbing,
but they've quickly come to seem familiar, just
how we do
things.
2:59
So just to take some quick examples:
People text or do email during corporate
board meetings. They text and shop and
go on Facebook during classes,
during
presentations, actually during all meetings.
People talk to me about the
important
new skill of making eye contact while you're
texting. (Laughter)
People explain to
me that it's hard, but that it can be done.
Parents text and
do email at breakfast
and at dinner while their children complain about
not
having their parents' full
attention. But then these same children deny each
other their full attention. This is a
recent shot of my daughter and her friends
being together while not being
together. And we even text at funerals. I study
this. We remove ourselves from our
grief or from our revery and we go into
our phones.
4:04
Why does this matter? It matters to me
because I think we're setting ourselves
up for trouble
—
trouble certainly in how we relate to each other,
but also
trouble in how we relate to
ourselves and our capacity for self-reflection.
We're getting used to a new way of
being alone together. People want to be
with each other, but also elsewhere
—
connected to all the
different places
they want to be.
People want to customize their lives. They want to
go in and
out of all the places they
are because the thing that matters most to them is
control over where they put their
attention. So you want to go to that board
meeting, but you only want to pay
attention to the bits that interest you. And
some people think that's a good thing.
But you can end up hiding from each
other, even as we're all constantly
connected to each other.
5:04
A 50-year-old business man lamented to
me that he feels he doesn't have
colleagues anymore at work. When he
goes to work, he doesn't stop by to talk
to anybody, he doesn't call. And he
says he doesn't want to interrupt his
colleagues because, he says,
stops himself and he says,
who doesn't want to be interrupted. I
think I should want to, but actually I'd
rather just do things on my
Blackberry.
5:35
Across the
generations, I see that people can't get enough of
each other, if
and only if they can
have each other at a distance, in amounts they can
control. I call it the Goldilocks
effect: not too close, not too far, just right.
But
what might feel just right for that
middle-aged executive can be a problem for
an adolescent who needs to develop
face-to-face relationships. An
18-year-
old boy who uses texting for
almost everything says to me wistfully,
conversation.
6:22
When I ask people
and you can't control what
you're going to say.
Texting, email,
posting, all of these things let us present the
self as we want to
be. We get to edit,
and that means we get to delete, and that means we
get to
retouch, the face, the voice,
the flesh, the body
—
not
too little, not too much,
just right.
7:05
Human relationships are
rich and they're messy and they're demanding. And
we clean them up with technology. And
when we do, one of the things that
can
happen is that we sacrifice conversation for mere
connection. We short-
change ourselves.
And over time, we seem to forget this, or we seem
to stop
caring.
7:32
I was caught off guard when Stephen
Colbert asked me a profound question,
a
profound question. He said,
sips of
online communication, add up to one big gulp of
real conversation?
My answer was no,
they don't add up. Connecting in sips may work for
gathering discrete bits of information,
they may work for saying,
about
you,
—
I mean, look at how I
felt when
I got that text from my
daughter
—
but they don't
really work for learning about
each
other, for really coming to know and understand
each other. And we use
conversations
with each other to learn how to have conversations
with
ourselves. So a flight from
conversation can really matter because it can
compromise our capacity for self-
reflection. For kids growing up, that skill is
the bedrock of development.
8:57
Over and over I hear,
that people get so used to being short-
changed out of real conversation, so
used to getting by with less, that
they've become almost willing to dispense
with people altogether. So for example,
many people share with me this wish,
that some day a more advanced version
of Siri, the digital assistant on Apple's
iPhone, will be more like a best
friend, someone who will listen when others
won't. I believe this wish reflects a
painful truth that I've learned in the past 15
years. That feeling that no one is
listening to me is very important in our
relationships with technology. That's
why it's so appealing to have a Facebook
page or a Twitter feed
—
so many automatic
listeners. And the feeling that no
one
is listening to me make us want to spend time with
machines that seem to
care about us.
10:03
We're developing
robots, they call them sociable robots, that are
specifically
designed to be companions
—
to the elderly, to our
children, to us. Have we
so lost
confidence that we will be there for each other?
During my research I
worked in nursing
homes, and I brought in these sociable robots that
were
designed to give the elderly the
feeling that they were understood. And one
day I came in and a woman who had lost
a child was talking to a robot in the
shape of a baby seal. It seemed to be
looking in her eyes. It seemed to be
following the conversation. It
comforted her. And many people found this
amazing.
10:56
But that woman was trying to make sense
of her life with a machine that had
no
experience of the arc of a human life. That robot
put on a great show. And
we're
vulnerable. People experience pretend empathy as
though it were the
real thing. So
during that moment when that woman was
experiencing that
pretend empathy, I
was thinking,
death. It doesn't know
life.
11:33
And as that woman
took comfort in her robot companion, I didn't find
it
amazing; I found it one of the most
wrenching, complicated moments in my 15
years of work. But when I stepped back,
I felt myself at the cold, hard center
of a perfect storm. We expect more from
technology and less from each other.
And I ask myself,
12:07
And I believe it's because technology
appeals to us most where we are most
vulnerable. And we are vulnerable.
We're lonely, but we're afraid of intimacy.
And so from social networks to sociable
robots, we're designing technologies
that will give us the illusion of
companionship without the demands of
friendship. We turn to technology to
help us feel connected in ways we can
comfortably control. But we're not so
comfortable. We are not so much in
control.
12:41
These days, those phones in our pockets
are changing our minds and hearts
because they offer us three gratifying
fantasies. One, that we can put our
attention wherever we want it to be;
two, that we will always be heard; and
three, that we will never have to be
alone. And that third idea, that we will
never have to be alone, is central to
changing our psyches. Because the
moment that people are alone, even for
a few seconds, they become anxious,
they panic, they fidget, they reach for
a device. Just think of people at a
checkout line or at a red light. Being
alone feels like a problem that needs to
be solved. And so people try to solve
it by connecting. But here, connection is
more like a symptom than a cure. It
expresses, but it doesn't solve, an
underlying problem. But more than a
symptom, constant connection is
changing the way people think of
themselves. It's shaping a new way of being.
13:47
The best way to
describe it is, I share therefore I am. We use
technology to
define ourselves by
sharing our thoughts and feelings even as we're
having
them. So before it was: I have a
feeling, I want to make a call. Now it's: I want
to have a feeling, I need to send a
text. The problem with this new regime of
share therefore I
am
ourselves. We almost don't feel
ourselves. So what do we do? We connect
more and more. But in the process, we
set ourselves up to be isolated.
14:29
How do you get from connection to
isolation? You end up isolated if you don't
cultivate the capacity for solitude,
the ability to be separate, to gather yourself.
Solitude is where you find yourself so
that you can reach out to other people
and form real attachments. When we
don't have the capacity for solitude, we
turn to other people in order to feel
less anxious or in order to feel alive. When
this happens, we're not able to
appreciate who they are. It's as though we're
using them as spare parts to support
our fragile sense of self. We slip into
thinking that always being connected is
going to make us feel less alone. But
we're at risk, because actually it's
the opposite that's true. If we're not able to
be alone, we're going to be more
lonely. And if we don't teach our children to
be alone, they're only going to know
how to be lonely.
15:33
When
I spoke at TED in 1996, reporting on my studies of
the early virtual
communities, I said,
come to it in a spirit of self-
reflection.
now: reflection and, more
than that, a conversation about where our current
use of technology may be taking us,
what it might be costing us. We're
smitten with technology. And we're
afraid, like young lovers, that too much
talking might spoil the romance. But
it's time to talk. We grew up with digital
technology and so we see it as all
grown up. But it's not, it's early days.
There's plenty of time for us to
reconsider how we use it, how we build it. I'm
not suggesting that we turn away from
our devices, just that we develop a
more self-aware relationship with them,
with each other and with ourselves.
16:38
I see some first
steps. Start thinking of solitude as a good thing.
Make room
for it. Find ways to
demonstrate this as a value to your children.
Create sacred
spaces at home
—
the kitchen, the dining
room
—
and reclaim them for
conversation. Do the same thing at
work. At work, we're so busy
communicating that we often don't have
time to think, we don't have time to
talk, about the things that really
matter. Change that. Most important, we all
really need to listen to each other,
including to the boring bits. Because it's
when we stumble or hesitate or lose our
words that we reveal ourselves to
each
other.
17:29
Technology is
making a bid to redefine human connection
—
how we care for
each other, how we care for ourselves
—
but it's also giving us
the opportunity
to affirm our values
and our direction. I'm optimistic. We have
everything we
need to start. We have
each other. And we have the greatest chance of
success if we recognize our
vulnerability. That we listen when technology
says it will take something complicated
and promises something simpler.
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