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Unit10 Profits of Praise
Are we too quick to blame and slow to
praise? It seems we are.
It
was the end of my exhausting first day as waitress
in a busy New York restaurant.
My cap
had gone awry, my apron was stained, my feet
ached. The loaded trays I carried
felt
heavier and heavier. Weary and discouraged, I
didn't seem able to do anything right.
As I made out a complicated check for a
family with several children who had changed
their ice-cream order a dozen times, I
was ready to quit.
Then the father
smiled at me as he handed me my tip.
looked after us really
well.
Suddenly my tiredness vanished. I
smiled back, and later, when the manager asked
me how I'd liked my first day, I said,
everything.
Praise is like
sunlight to the human spirit; we cannot flower and
grow without it. And
yet, while most of
us are only too ready to apply to others the cold
wind of criticism, we
are somehow
reluctant to give our fellows the warm sunshine of
praise.
Why - when one word can bring
such pleasure? A friend of mine who travels widely
always tries to learn a little of the
language of any place she visits. She's not much
of a
linguist, but she does know how to
say one word -
can use it to a mother
holding her baby, or to lonely salesman fishing
out pictures of his
family. The ability
has earned her friends all over the world.
It's strange how chary we are about
praising. Perhaps it's because few of us know
how
to accept compliments
gracefully. Instead, we are embarrassed and shrug
off the
words
we
are
really
so
glad
to
hear.
Because
of
this
defensive
reaction,
direct
compliments are
surprisingly difficult to give. That is why some
of the most valued pats
on the
back are those which come to us
indirectly, in a letter or passed on by a friend.
When one thinks of the speed with which
spiteful remarks are conveyed, it seems a pity
that there isn't more effort to relay
pleasing and flattering comments.
It's
especially
rewarding
to
give
praise
in
areas
in
which
effort
generally
goes
unnoticed or unmentioned. An artist
gets complimented for a glorious picture, a cook
for
a perfect meal. But do you ever
tell you laundry manager how pleased you are when
the
shirts are done just right? Do you
ever praise your paper boy for getting the paper
to you
on time 365 days a year?
Praise is particularly appreciated by
those doing routine jobs: gas-station attendants,
waitresses - even housewives. Do you
ever go into a house and say,
Hardly anybody does. That's
why housework is considered such a dreary grind.
Comment
is
often
made
about
activities
which
are
relatively
easy
and
satisfying,
like
arranging
flowers; but not
about jobs which are hard and dirty, like
scrubbing floors. Shakespeare
said,
praises
are
our
wages.
Since
so
often
praise
is
the only
wage
a
housewife
receives, surely she of all people
should get her measure.
Mothers know
instinctively that for children an ounce of praise
is worth a pound of
scolding. Still,
we're not always as perceptive as we might be
about applying the rule. One
day
I
was
criticizing
my
children
for
squabbling.
you
never
play
peacefully?
I
shouted. Susanna looked at me
quizzically.
notice us when we
do.
Teachers agree about the value of
praise. One teacher writes that instead of
drowning
students'
compositions
in
critical
red
ink,
the
teacher
will
get
far
more
constructive
results by
finding one or two things which have been done
better than last time, and
commenting
favorably on them.
something above his
usual standard,
brief comment in the
margin to show him that the teacher is aware of
it, too.
Behavioral scientists have done
countless experiments to prove that any human
being
tends to repeat an act which has
been immediately followed by a pleasant result. In
one
such experiment, a number of
schoolchildren were divided into three groups and
given
arithmetic tests daily for five
days. One group was consistently praised for its
previous
performance; another group was
criticized; the third was ignored.
Not
surprisingly, those who were praised improved
dramatically. T
hose who were
criticized
improved
also,
bus
not
so
much.
And
the
scores
of
the
children
who
were
ignored hardly improved
at all. Interestingly the brightest children were
helped just as
much
by
criticism
as
by
praise,
but
the
less
able
children
reacted
badly
to
criticism,
needed praise the
most. Yet the latter are the very youngsters who,
in most schools, fail to
get the pat on
the back.
To give praise costs the
giver nothing but a moment's thought and a
moment's effort
- perhaps a quick phone
call to pass on a compliment, or five minutes
spent writing an
appreciative letter.
It is such a small investment
- and yet
consider the results it may
produce.
So, let's be alert to the small
excellences around us - and comment on them. We
will
not only bring joy into other
people's lives, but also, very often, added
happiness into out
own.
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