礼宾部常用英语及情景对话(中英文).

重要词汇

礼宾部

Concierge

行李生

Bell man / Bell boy

门童

Doorman

行李

Luggage / Baggage

行李架

Luggage rack

行李存放处

Luggage Depository

行李车

Baggage trolley

司机

Driver

导游

Tour guide

电梯

Elevator

洗手间

Toilet

机场

Airport

火车站

Railway station

商场

Shopping center

超市

Super market

小费

Tip

雨伞

Umbrella

接机服务

Pick-up service / Limousine service

行李寄存

Check baggage

叫早服务

Morning call

贵重物品

Valuables

易碎物品

Fragile objects

自助早餐

Buffet breakfast

往前直走

Straight on

五星级酒店

Five-star hotel

前厅部

Front office department

总台

Reception / Front desk

总机

Operator / Service center

商务中心

Business center

票务

Ticket service

游泳池

Swimming pool

西餐厅

Western restaurant

中餐厅

Chinese restaurant

大堂吧

Lobby lounge /

医务室

Clinic Room

桑拿

Sauna /

按摩

Massage /

美容厅

Beauty salon

多功能厅

/

会议室

Powerlong Multi-Function Hall / Meeting room

停车场

Parking lot

总经理

General manager /

经理

Manager

大堂副理

Assistant manager [AM]

宾客关系主任

Guest relation officer [GRO]

主管

Director /

领班

Supervisor

楼层服务员

Room boy / Room waiter

总台接待

Receptionist /

维修人员

Repairman

换钱

change money

明信片

postcard

洗衣袋

Laundry bag

小心轻放

Handle with Care /

请勿倒立

Keep Top Side Up

Are these your baggage?

这些是您的行李吗

?

Is this everything, sir?

这是全部东西吗

,

先生

?

May I take them for you? / Let me help you with your luggage.

我来帮您拿好吗

? /

让我来帮您拿吧。

I hope I'm not disturbing you.

我希望没有打扰您。

Just a moment, madam. I'll bring them to you right away.

等一会儿

,

夫人。我马上

送来。

The bellboy will show you to your room, sir.

先生

,

行李生会送您到房间 的。

Here is your room key.

给您房间钥匙。

You may[can] leave your luggage in the Concierge.

您可以把行李放在礼宾部。

Would you like to check your luggage here?

您要寄存行李吗

?

Don’t worry,

your luggage will be sent up at once.

别担心

,

您的行李很快就会送上去的。

When you check out, please call NO.71 and we’ll help you with your luggage

immediately.

如果您要退房

,

请致电

71,

我们将马上帮您运 送行李。

May I know your room number? / What's your room number, please?

您能告诉我您的房间号吗

?

May I have a look at your room card?

我可以看一下您的房卡吗

?

Do you mind if I put your luggage at here?

我把您的行李放在这里好吗

?

Please sign your name here.

请您在这里签名。

Would you like me to call a taxi for you? / Would you want a taxi?

你需要我为你叫一辆出租车吗

? /

需要出租车吗

?

About 40 minutes by texi from here to Airport.

从这里到机场大概需要

40

分钟。

I'm sorry to have kept you waiting ./Sorry to have kept you waiting

对不起让你久等了。

Would you tell me your phone number?

您能告诉我您的电话号码吗

?

After you, please./ You first, please.

你先请。

This way, please

这边请。

Is there anything else I can do for you?

您还有什么事要我做吗

?

I see what your mean.

我了解你的意思。

I’ll send the luggage up by another lift.

我乘另一部电梯把行李送上去。

Here we are, sir, room 2205

先生

,2205

房到了。

情景对话

1,

客人在门口时

A car pulls up in front of Donsen Hotel and a doorman goes forward to meet the Mr

Steven,opening the door of the car for them.

汽车停在了东胜大厦门口

,

门童上前为

Steven

先生开车门。

场景一

:

Doorman[D]:Good evening, sir and e to our hotel.

门童

[D]:

晚上好。欢迎光临

!

Mr Steven[S]: Good evening.

Steven

先生

[S]:

晚上好。

[D] Excuse me, sir. So you have got altogether four pieces of luggage?

D:

对不起先生

,

您一共带了

4

件 行李是吗

?

[S] Yes.

[D] it to me, sir. I’ll take care of your luggage.

D:

好 的

,

让我帮您拿吧

,

< br>我会照看好行李的。

[S] Thank you.