-
咖啡厅服务用语
一
.
接订位：
1.
Good
morning
/
afternoon
/
evening.
This
is
coffee
shop.
(XXX
speaking). May I help you?
您好，咖啡厅，请问有什么可以帮忙吗？
2.
May
I
have
you
name,
please?
Under
what
name
is
this
booking
made, please?
<
/p>
请问您贵姓？
/
请问您以什么名义订位？
3
．
Would you
please spell it for me? Spelling, please?
请问您的名字怎样拼写？
4
．
For
how many people, please? / How many people will be
in
your party, please?
请问多少人？
5. For what time and what date, Mr.
Smith?
史密斯先生，请问哪一天和几点钟来用餐呢？
6. Would you like the
smoking area or Non Smoking area?
请问您喜欢吸烟区还是非吸烟区？
7. Any more request?
还有什么要求吗？
8
. Yes, we will arrange a
table by the window for you. / I’m
sorry, we can not guarantee that we can
offer you a table
by the window,
because there have been many reservations
today. But we’ll do our best for
you.
好的，我们会为您安排一张靠江边的桌子。
/
对不起，我们不能
保证一定可以给您
一张靠江边的桌子，因为，今天有很多订位，
不过，我们会尽力为您安排的。
1.
May I have your room number or
telephone number, please?
(So that we can contact you easily.)
请问您的房间号码或联系电话是多少？
(
这
样我们可以方便联系
您
)
10.
Mr.
Smith,
May
I
repeat
it?
A
table
for
two
and
non
smoking
area,
at
7:30
this
evening
for
Mr./Ms
smith,
your
telephone
number is . Is that right?
我重复一下：史密斯先生，两位，今晚七点半来，非吸烟区，联
系电话号码
是
对吗？
you,
,
usually,
the
table
will
be
kept
/
hold
for
15
minutes.
We
look
forward
to
seeing
you
on
time.
Good-bye.
谢谢，史密斯先生，餐厅的订位将会保留
15
分钟，我们将恭候您
的到来，再见
。
二．客人抵达餐厅，带位：
1.
Good
morning
/
afternoon
/
evening.
Welcome
to
coffee
shop.
您好，欢迎光临。
2.
Have you made
a reservation?
请问您订位了吗？
3.
Yes,
Mr.
Smith.
We
have
arranged
a
table
(by
the
window)
for
you.
史密斯先生，我们已经为您安排了座位。
4.
How many people in your party, sir? / A
table for how many,
sir?
先生，请问几位？
5.
Would you mind
waiting for a while? The table was occupied,
and we’re
cleaning the table now, but I assure
we’ll take
your seat as soon as it’s
cleaned.
请稍等一会，那张台的客人刚离开，我们正
在收拾，我保证，一
旦收拾好，马上让您入座。
6.
I’m sorry,
sir. Our restaurant is full now. Would you mind
waiting
for
a
moment?
We’ll
arrange
a
table
for
you
as
soon
as possible. please
have a seat here.
先生，很抱歉，我们餐厅现已满座，请您稍等片
刻，一有空台，
我们马上为您安排。
7.
I’m
sorry.
Our
restaurant
is
full
now.
Would
you
please
wait
for a moment, or maybe
I suggest you another restaurant. It
is
also very good.
对不起，我们餐厅已经满座，能否请您稍等一下，或
者我向您推
荐另一个餐厅，那里也很好。
8
．
This way
please. Be careful of the steps.
这边请，请小心台阶。
9. Would you like the smoking area or
Non Smoking area?
请问您喜欢吸烟区还是非吸烟区？
10. May I have you name, please?
请问怎样称呼呢？
11
．
（早
餐）
Do you have breakfast coupon /
ticket?
请问您是否有餐券呢？
May I have your room
number, please?
请问您的房间号码是多少？
May
I
have
a
look
at
your
hotel
passport
/
room
card,
please?
能让我看一下您的房卡吗？
I just want to know if your breakfast is included.
我只是想看一下您是否享有免费早餐。
12. How about this table?
/
（
Is this table all
right
）
? Mr.
Smith.
史密斯先生，请问这张台好吗？
13. Mr. Smith, Take / have a seat,
Please.
史密斯先生，请坐！
14.
Here is your napkin.
这是您的餐巾。
15.
有
BB
的客人时：
Do you need a high-chair for your
baby?
请问是否需
要
BB
椅呢？
16. Would you like to have
a la carte or buffet?
请问你喜欢散点还是自助餐呢？
17. Here is our menu and drink list.
Mr. Smith.
史密斯先生，这是酒水牌和酒水牌。
18. Mr. Smith. We have
prepare the delicious lunch / dinner
buffet
for
you.
Please
feel
free
to
take
it.
/
help
yourself
to
it.
I hope
you’ll enjoy it.
史密斯先生，
我们为您准备好了丰富的自助餐，
请您到自助餐台随
意选取食品，请慢用（指示动作）
。
三．服务：
1. Good morning / afternoon / evening,
sir / madam.
您好，先生
/
太太。
2
．
May I put this
cover on your coat / bag?
请问可以为您套上衣服
/
袋子吗？
3
．
Would you like
coffee or tea, please?
（早餐）
请问您喜欢咖啡还是茶呢？
4.
Mr.
Smith.
Would
you
like
something
to
drinking
before
your
lunch / dinner? How
about
??？
史密斯先生，请问您餐前需要一杯饮料吗？来杯??好吗？
5. By the way. Would you
mind paying extra for the drink?
先生，
饮料是不包括在自助餐之内的，
请问是否介意额外收费呢？
6.
For
the
buffet
guests,
just
plus
20
yuan
extra,
you
can
enjoy
the
fresh juice, drought beer and soft
drink buffet.
现在凡是用午、晚自助餐的客人，每位另加
20
元，可以有鲜榨果
汁、生啤、汽水任饮。
7.
Our
fresh
fruit
juice
are
freshly
squeezed
and
without
extra
sugar in it.
我们的鲜榨果汁是新鲜榨的
,
不另加糖。
8.
Would
you
like
to
try
our
house
(red
/white)
wine?
It
reaches
to
the
AOC
level
and
is
produced
in
Bordeaux,
France.
It’s
quite
good
to go with your dish.
想不想试下我们的宾馆特选葡萄酒呢
?
它达到
AOC
级
,
产于法国
波尔多区，很受客人欢迎。用来配您的菜最好了。
9.
Would you
like a full bottle of ?
or half bottle?
请问您喜欢大瓶装还是半瓶装的??？
10. Sorry, this wine is
only sold by bottle. Would you like to
try our
House Wine? It can
be sold by glass.
对不起，这种葡萄酒只按瓶卖，或者试一下我们
的宾馆特选葡萄
酒吧，它可以按杯卖。
11.
I’m
sorry.
Our
?
is
not
available
now.
May
I
suggest
you
?
instead? It is
also very nice.
对不起，我们的??卖完了，或者要不要尝一下??？也挺不错
的。
12. Here is your ... , Mr.
Smith
。
Enjoy your drink.
史密斯先生，这是你点的
...
...,
请慢用。
13. Good evening! Mr. Smith. May I take
your order / are you
ready to order
now?
史密斯先生，请问可以为您点菜吗？
14.
早餐：
A.
May
I
suggest
the
chinese
breakfast
to
you?
It
includes
one
bolw of congee, chinese dian xin and
chinese tea. It will
take about 15
minutes.
我可以介绍中式套餐给您吗？它包括一碗粥，
一份中式点心和茶，
大约需要
15
分
钟。
B.
Yes, Mr. Smith, An American breakfast.
What kind of juice
would
you
like?
We
have
orange
juice,
apple
juice,
pineapple
juice, tomato
juice, and grapefruit juice. Which one would
you prefer?
好的，史密斯先生，您点一份美式早
餐，我们有橙汁、菠萝汁、
番茄汁和西柚汁，请问您要哪一种果汁？
C.
What
kind
of
cereal
would
you
like?
We
have
corn
flake,
rice
crisps, all bran, shredded wheat. Which
one would you
prefer?
请问您喜欢哪
一种谷物类呢？我们有玉米片、脆米粒、麦丝卷和
麦夫条，您选择哪一款呢？
D.
How would you like your egg? Fried egg,
scrambled egg,
poached egg or boiled
egg?
请问您的鸡蛋要怎样做呢？要煎蛋、炒蛋、波蛋还是?蛋呢？
E. How would you like your
boiled egg?
请问您的?蛋要几分钟呢？
F
．
With ham, bacon
or sausage? / Would you like ham, bacon or
sausage to go with your egg?
请问您的鸡蛋要配烟肉、香肠还是火腿呢？
G. What kind of bread would
you like? We have brioches,
croissant,
danish pastries, whole wheat bread and toast.
Which one would you prefer?
我们有蛋奶包、牛角包、丹麦包、全麦包和多士，请问您要哪
种
面包呢？
H. Would you like your bread served now
or come with your egg?
请问您的面包是现在上还是和鸡蛋一起上呢？
15.
午、晚餐：
A
．
The soup of
today is ... would you like to have a try it ? <
/p>
今天的例汤是
......
请问要一份吗
？
B.
Would you like a ... salad first? It’s
made with ... It is
very good.
请问先要一份
......
沙拉，好吗？它里面有
......
，挺不错的。
C.
We
have ... dressing. What
kind
of
dressing would you
like?
我们有
......
沙拉汁，请问您喜
欢配哪一种？
D
．
May I recommend
the steak ... to you? We have really good
beef here.
我可以介
绍
......
牛扒吗？我们这里的牛肉很好。
E. How would you like
your steak? (Medium or medium well?)
请问您的牛肉要几成熟？
(
五成还是七
成？
)
F. What kind
of sauce would you like to go with your steak? We
have...
请问您要什么汁配您的牛扒？我们有
......
G
．
We
have cream potatoes, baked potatoes and French
fries.
What potatoes would you like
for your meat?
我们有忌廉薯、局薯、炸薯条，请问您喜欢哪一种？
H
．
Thank
you!
Mr.
Smith.
Your
have
ordered
.?
Is
that
all
right?
谢谢，史密斯先生，您点了??，对吗？
I
．
You
have
ordered
two
appetizers
/
main
dishes.
Would
you