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Test for Unit 1, Book2
I.
Vocabulary (20%)
Directions:
Fill
in
each
of
the
blanks
in
the
following
sentences
with
a
correct
preposition or
adverb and write down your answers on your
Answer Sheet
.
1.
On one hand, she had to look after her sick son;
on the other hand she tried her best to be a good
news writer. So she was always ______ a
rush.
2. I am really glad to have the
opportunity of meeting you _____ person.
3.
He
felt
that
in
time
the
severe
misery
(
悲惨
)
of
the
working
people
would
result
_____
revolution.
4. When he
writes, he always keeps a dictionary _____ hand.
5. From then on, I was committed ______
losing the weight and getting into shape.
6. He has behaved in the most unusual
way; I can’t accoun
t _____ his action
at all.
7. Let us hope she proves
worthy ______ all that has been done today.
8. How much do you charge _______ a
haircut?
9. Crime does not
automatically go ______
poverty
（贫穷）
; some rich men
are criminals.
10. A
very
early Greek philosopher
(
哲学家
) once said that the
rich men were slaves ______ their
money.
II. Cloze
(20%)
Directions:
There
are
20
blanks
in
the
following
passage.
For
each
blank
there
are
three choices marked
A, B and C.
Y
ou should choose the
ONE
that
best
fits
into the passage and write down
your answers on your
Answer
Sheet.
Americans
believe so much in moving ahead that they are
___1___ researching, experimenting
and
exploring.
They
treat
time
as
if
it
__2__ real
–
a
precious
resource. They
budget
it,
save
it,
waste it,
kill it, cut it, account for it and
__3__ for it. A
foreigner’s first
impression __4__ the U.S.
is that
everyone is in a rush and often __5__ pressure.
City people always appear to be __6__ to
get where they are going, restlessly
seeking attention or elbowing ___7___. Foreigners
who miss
smiles,
brief
conversations,
or
leisurely
exchanges with
strangers
should
not
feel
__8__
by
this.
Americans
value
time so
___9__,
they
dislike
anyone
―wasting‖
it
beyond
an
__10___
amount.
New
arrivals
to
the
States will
miss
the
custom
of
social
talk
__11__
a
business
call
because
Americans
generally
___12__
or
enquire
about
their
visitors
professionally
rather
than socially.
They
start
talking
business
very
quickly;
time
is
always
___13__
in
their
heads.
They
work
__14___ at saving time
through labor-saving devices so they communicate
rapidly by fax, phone
or
email
rather
than
___15___
personal
contact.
The
__16___
of
electronic communication
has
__17__ to do with the significance of
the matter __18__ hand.
___19___ a job or solving a
problem rapidly in the U. S. is considered a sign
of __20_____.
1. A. engaged to
B.
committed to
C. devoted themselves to
2.
A. was
B. were
C. is
3. A.
chance
B.
change
C. charge
4. A.
on
B. in
C. of
5. A. under
B. by
C. in
6. A.
hurry
B. hurried
C.
hurrying
7. A. an other
B. others
C. other
8. A. shame
B.
hurt
C. alarm
9. A. higher
B.
highly
C. higher
10. A. appearance
B. appointment
C. appropriate
11. A. during
B. after
C.
before
12. A. assure
B. assess
C. assume
13. A.
ticked
B.
ticking
C.
ticks
14. A. harder
B. hardly
C. hard
15. A.
through
B. in
C. of
16. A. personal
B.
personality
C.
impersonality
17. A. less
B. little
C. least
18. A. to
B. at
C. of
19. A. Finishing
B. finished
C.
finishes
20. A. skill
B.
skillfulness
C. skilled
III. Skimming and Scanning (20%)
Directions: In this part, you are
required to answer the questions on your
Answer
Sheet
For questions1-7, mark
Y
(for YES)
if the statement agrees with
the information given in the passage,
N
(for NO)
if the statement contradicts
the information given in the passage,
NI (for NO INFORMATION) if the
information is not given in the passage.
For
questions
8-10,
complete
the
sentences
with
the
information
given
in
the
passage.
Customer Service
Would you like to be a king or a queen?
To have people waiting on you hand and foot? Many
Americans experience this royal
treatment every day.
How?
By being customers.
The American idea
of customer service is to make each customer the
center of attention.
Need
proof? Just listen to the commercials. Most of
them sound like the
McDonald
’
s ad:
―
We
do it all for
you.
‖
Actually, not all
stores in America roll out the red carpet for
their customers. But
whatever you go,
good customer service means making customers feel
special.
People
going
shopping
in
America
can
expect
to
be
treated
with
respect
from
the
very
beginning. Most places
don
’
t have a
―
furniture
street
‖
or a
―
computer
road
‖
which allow you to
compare
prices
easily.
Instead,
people
often
use
the
telephone
and
―
let
their
fingers
do
the
walking
‖
through
the Y
ellow Pages. From the first
―
hello,
‖
customers receive a courteous response
to their questions. This initial
contact can help them decide where to shop.
When customers get to the store, they
are treated as honored guests. Customers
don
’
t usually
find
store
clerks
sitting
around
watching
TV
or
playing
cards.
Instead,
the
clerks
greet
them
warmly
and
offer
to
help
them
find
what
they
want.
In
most
stores,
the
signs
that
label
each
department make shopping a breeze.
Customers usually don
’
t have
to ask how much items cost,
since
prices are clearly marked. And unless
they
’
re at a flea
market(
跳蚤市场
) or a yard sale,
they
don
’
t bother
trying to bargain.
When customers are
ready to check out, they find the nearest and
shortest checkout lane.
But
as Murphy
’
s Law
would have it, whichever lane they get in, all the
other lanes will move faster.
Good
stores open new checkout lanes when the lanes get
too long. Some even offer express lanes
for customers with 10 items or less.
After they pay for their
purchases,
customers receive a smile
and a warm
―
thank
you
‖
from the clerk. Many
stores even allow customers to take their shopping
carts out to the parking lot. That way,
they don
’
t have to carry
heavy bags out to the car.
In America,
customer service continues long after the sale.
Many products come with a
money-back guarantee. Expensive items--
like cars, computers or
stereos--often
have
a
warranty
that
ensures
trouble-free
use
for
a
period
of
a
year
or
more.
Advertisements
regularly
include
the
motto
―
Y
our
satisfaction
is
guaranteed.
‖
So
if
there
is
a
problem
with
the
product,
customers can
take
it
bake. The customer
service
representative will
often
allow them to exchange the item or return it for a
full refund. Here
’
s a
trivial question: Do
you
know what
the
busiest
time
is
for
most
customer
service
representatives?
The
week
after
Christmas.
For
many American customers, service is everything. If
a person receives poor service from a
store
he
probably
will
avoid
shopping
there
in
the
future.
On
the
other
hand,
customers
often
remain loyal
to a business that has excellent service even if
their prices are high. Customer service
in
America grows out of the
belief that
―
the customer is
always right.
‖
That may not
always be
true. But, as someone has
said, the customer is always the customer.
1.
All stores in America roll out the red
carpet for their customers.
Y
N
NI
2.
When
customers
get
to
the store,
the clerks
greet
them warmly
and
offer
to
help
them
find
what they want.
Y
N
NI
3.
The busiest
time for most customer service representatives is
the week before Christmas.
Y
4.
The customer
is always right.
Y
5.
In America,
many products come with a money-back guarantee.
Y
N
NI
N
NI
N
NI
6.
When
customers
are
ready
to
check
out,
they
find
the
nearest
and
shortest
checkout
lane
because it move faster.
Y
7.
They
don
’
t bargain at a flea
market or a yard sale.
Y
N
____________________________.
9.
People at a
flea market or a yard sale may _________.
10.
Customer
service
in
America
grows
_______________________________________
_.
NI
8.
Wherever
you
go,
good
customer
service
means
making
customer
feel
____________
N
NI
out
of
the
belief
that
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