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武陵源宾馆员工礼貌
服务用语
一、常用词汇
先生
/
女士
sir/ lady
卫生间
Toilet/ W.C/ lavatory/
bath
room
中餐厅
Chinese restaurant
西餐厅
west restaurant
泡脚
feet-dipping
演艺中心
showplace
全陪
导游
tour guide
司机
driver
香
皂
soap
沐
浴
液
shower
洗发液
shampoo
卫生纸
toilet
paper
电吹风
hair drier
剃须刀
razor
毛巾
towels
浴巾
bath
towel
面巾
face
towel
梳子
comb
牙
刷
toothbrush
牙
膏
toothpaste
插
座
plug
烟
灰
缸
ashtr
ay
信
封
envelope
衣
架
caat
hangers
湿巾
wet towel
茶水
teas
绿茶
green tea
北
京
二
锅
头
erguotou
made
in
Beijing
啤酒
beer
电话号码
telephone number
房间号码
room number
二、方位：
前
front
后
behind
左
left
右
right
三、数字
0~10
0 zero
1 one
2 two
3 three
4 four
5 five
6six
7seven
8 eight
9 nine
10 ten
四、基本礼貌用语
欢迎您下榻我宾馆。
Welcome to our hotel!
欢迎
welcome
您好
How
do
you
do!/
How
are
you!
早上（上午
/
下午）好。
Good morning(afternoon)
晚安！
Good night!
祝您节日快乐
Have a
good holiday!
新年快乐！
Happy new
year!
生日快乐！
Happy
birthday!
对不起！
Sorry!
没关系！
Don
’
t
mention it!
不要紧！
It
doesn
’
t matter.
别客气！
You are welcome!
再见！
Bye-bye!
请问我能帮到您什么吗
?
What
can I do for you?/May I help
you?
请稍等。
Wait a moment please.
不用担心。
Don
’
t worry!
谢谢。
Thank you!
不用谢
.Not at all./
You are
welcome./That
’
s OK.
五、前厅部日常用语
请把这个灯打开一下。
Can
you turn the light on, please.
请把空调打开一下。
Please
open the air conditioner.
现在几点了？
What
time
is
it
？
/
What
’
s
the
time?
现在是
10
：
30
It is half past ten
o
’
clock.
请往这边
/
那边走。
This
way
please.
/
That
way
please.
房卡寄存。
Keep you
key, please.
房间没有水。
There is no water in the room.
谢谢您提出的宝贵意见。
Thank
you for your advises.
祝您住店愉快。
I wish
you have a good time in our
hotel.
打扰一下，您的行李到了。
Excuse me, Here are your luggage.
您好，您的行李需要寄存吗？
How
do you do. Would you like to
keep your
luggage?
六、餐饮部日常用语
请
/
这边请
.
This way, please.
请问先生
/
女士（小姐）需要用餐
吗？
Would
you
like
something
to
eat,
sir/madom/miss?
请问您共几位？
How many
, please?
您好，这是我们的菜单，请您过
目。
How do you do, this is our menu,
please have a look.
请您稍等。
Just a moment, please.
请慢用。
Help
yourself!
好走，欢迎下次光临。
Bye-bye!
Welcome
to
our
hotel
next time.
先生
/
女士，
请问您需要喝什么酒
/
饮料
?
Excuse me,
sir/madom/miss, What
would you like to
drink?
对不起，打扰一下，这是您的帐
单，请过目。<
/p>
Excuse
me.
This
is
your
bill,
please check it.
这是找回的零钱，请清点。
Here
is
your
cashes,
please
check
it.
先生
/
女士，您的菜已经上齐了。
请问还需要加点什么吗？
Sir/
Madom,
here
are
all
your
ordered,
would
like
something
else.
请慢用。
Help
yourself.
先生
/
女士，<
/p>
请问需要试一下本餐
厅的招牌菜吗？
Sir/
madom,
would
you
like
try
today
’
s special?
先生
/
女士，
请允许我介绍一下本
餐厅的土家风味餐吗？
Sir/madom,
may
I
suggest
our
special in Tujia food for you?
< br>先生
/
女士，这是您点的例汤。
Sir/madom,
here
is
your
clear
soup.
您好，您需要什么酒水？
How do you do, what kind of wine
would you like?
我们这里有啤酒、白酒和红
酒，
还有饮料。
We
have
beer,
white
wine,
red
wine
and beverages.
有我们当地产的白酒，口感很好
的，您要不要买瓶尝尝？
We
have
the
white
wine
made
in
Zhangjiajie,
It
tastes
very
good,
how about trying some?
韩国酒水只有真露。
We
have
only
one
kind
of
Korea
wine, Chamjinisulro Soju.
我们
这里还有二锅头、竹叶青，
口感和韩国的烧酒差不多，而且
价格
也便宜。
We
still
have
Erguotou
and
Zhuyeqing,
Which
are
the
same
taste
with
wine
from
Korea,
and
they are very cheap.
您可以试试我们
中国最有名的酒
五粮液，剑南春和酒鬼酒。
You
can
taste
our
Wuliangye,
Janlanchun, and Jiuguijiu. That are
the
most
popular
white
wine
in
China.
请您买单。
May
you
settle
yourbill
now,
please?
七、前厅部日常用语
您的叫早时间已到。
Good
morning,
this
is
your
morning call.
我让您的导游跟您说，好吗？
May
I
ask
your
guider
to
speak
with you.
韩国对方付款。
The collect call to Korea.
空调不制冷（热）
。
The
air
conditioner
doesn
’
t
work
now.
请把这个灯打开一下。
Can
you turn on the light, please?
房间没有热水。
There is
no hot water in the room.
请问您的房间号码是多少？
May
I have your room number?
热水怎么开？
How to
open the hot water?
左边是热水，右边是冷水。
Hot
water
is
on
the
left,
and
cold
water is on the right.
您好，接待处。
Good
moring(afternoon/evening),
this is the reception.
这是您需要的手纸。
Here is
your toilet paper.