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万用英文商业书信
Chapter I
Establish the Business Relationship
1. Requesting introduction to obtain
business
Dear Mr. Jones:
We have been exporting cordless
headphone for more than 12 years and are now
desirous of opening connection with the
most reliable firm in your country.
We
shall be obliged therefore, if you will introduce
us to any capable concerns that
are
interested in cordless headphone business.
As for our standing and activities, we
are permitted to mention First Commercial
Bank, Taipei, as a credit reference.
Any information with which you may
favour us will be greatly appreciated and we
earnest for your reply.
Sincerely
2.
Asking for introduction of a possible agent
Dear Sirs:
We
wish to sell our automatic copying machine in your
country, and should like to
be put in
touch with a company or individual who would be
willing to represent us.
On
our
part
we
can
offer
up
to
Bright
copy
machines
with
an
international
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reputation, which have already been
sold in many countries in Europe.
The
representative we are looking for should be
experienced in this field, already
doing
the
business
with
buyer
of
office
equipment,
and
having
contacts
with
suitable outlet.
Please kindly introduce us to some of
the most reliable exporters.
We look
forward to hearing from you in the very near
future.
Sincerely
3. Offering the services of
selling agent
Dear Sirs:
We understand that currently you do not
have an agent in Taiwan and we would
like to offer our services to you.
For the past 5 years, we have been
selling various of durable goods to wholesalers
and large retailers in all part of
Taiwan, and have built up a considerable number
of well established connections showing
excellent business results.
We are now
having enough capability to expend our sales, and
if you would agree
to
grant
us
as
a
sole
agency,
we
will
devote
full
attention
to
establish
your
products in Taiwan market.
We have enclosed company profile to
give you an idea of a list of services we can
provide.
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If you
are interested in our proposal, we will be please
to provide our bank and
trade
references.
Sincerely
yours,
4.
Establish
business
relations
with
a
company
recommended
by
Chamber
of
Commerce
Dear Sirs:
We have contacted
with your Chamber of Commerce, who recommended you
as a
possible agent for our products in
your country.
We
manufacture
the
Best
brand
calculators
and
wish
to
extend
sales
over
the
whole
American.
Our
pocket
calculators
have
been
highly
successful
wherever
they have been introduced, and we are
confident that you will be able to build up a
good market in a short time.
Our catalog with the full range of our
product is enclosed and you will notice that
we offer a commission of 20% on all
orders.
Please advise us if you are
interested in representing us as well as the
volume of
business you can do which
would warrant our granting you as the sole agency
in
your country.
Sincerely yours,
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5.
Proposing to have business connection
Dear Sirs:
Last week we had
a opportunity to see a display of your products at
the Taipei
International Trade
Fair,
and
we are
most
impressed with
their
quality
and
low
prices.
We
would very much like to offer you our services as
a trading firm. We would also
like
to
mention
that
we
have
excellent
connections
in
the
trade
and
are
full
experienced with the import business
for this type of product.
In addition,
we operate our own advertising agency, and we can
utilize the latest
marketing procedures
quite efficiently.
You
can
be
sure
of
increasing
your
turnover
considerably
if
we
have
the
opportunity to promote
sales of your products throughout Taiwan in the
future.
We look forward to your early
reply.
Sincerely yours,
6. Asking for a reference
Dear Sirs:
Thank
you for your order of my 20 for electric
typewriter Model No. NET-300.
As this
your first order with us and you have asked to be
allow 30 days to remit
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payment,
we would appreciated it if you could provide us
with one or two credit
references.
Once
we
have
contacted
the
credit
reference
you
have
supplied,
we
will
immediately process your order and send
you a confirmation letter that it has been
shipped.
We look forward to
welcoming you as a member of satisfied companies
who have
been using our products.
Sincerely yours,
7. Selling products
Dear Sirs:
As
your name and address were listed in business
weekly, we are writing to you
with a
desire to open account with you.
We are
one of Canada largest exporters of business
machines. We handle a wide
range of
business machines product. This products include:
copy machines, fax
machines, answer
machines, and telephone, etc.
We have
enclose our catalog listing the completed product
lines handled by our
company and list
of whole sale price
If you have any
question or would like to discuss purchasing
arrangements, please
feel free to
contact me.
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I will
be more than happy to answer any questions which
you may have.
Sincerely
yours,
8. Establish an
exclusive agency agreement
Dear Sirs:
We
have
heard
from
our
office
in
Taipei
that
you
manufacture
a wide
range of
printer and copy
machines, and that you are thinking of expending
into the Taipei
market.
We
understand that you do not have any agent in
Taipei at present, and for this
reason
we would like to offer our service to you.
We
would
like
to
suggest
a
business
tie-up
between
us
with
your
company
handling
the
manufacturing
and
our
company
taking
care
of
the
market
and
distribution.
We have
enclosed our company profile to give you an idea
of a list of services we
can provide.
We will contact you by phone early next
week to hear your opinion on a possible
tie-up between our companies.
Sincerely yours,
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9.
Receiving the establishment relations
Dear Sir:
Thank you for your
letter of June 4 offering to act as our agent of
the European
region. We are very
interested in your proposition.
In
fact, we have planned to expend into European
region for quite some time and
we
certainly hope that this will give us the
opportunity to do so.
We would like to
discuss the detail of establishing exclusive
agency ties with your
company and look
forward to receiving a call from your Mr. Carter.
Some of our
detail
we
would
like
to
discuss
may
include
the
shipping
arrangements,
commission base, and the import duties.
I look forward to hearing from you
soon.
Sincerely yours,
10. Offering simple
Dear Sir or Madam:
We are
pleased to announce a new product we just
introduced
on
the market.
Our new
MIDMIGHT
SUN
solar
battery
has
a
capacity
of 75 HR, which
is nearly
twice the capacity of most existing
batteries.
We are sending our most
update simple, price-list, and sales promotion
literature
for you to evaluate. We
suggest that you’d take the advantage of enclosed
order
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form to
ensure that you will completely satisfied.
Sincerely yours,
11. Informing of the
alteration of price
Dear
Sir or Madam:
From August 23, the
prices of our products will be raised by 20%. We
regret this,
but this increase has
become un-avoidable in view of rising costs of
labor and raw
materials
Our
new
price
list
is
enclosed
and
all
order
post
after
September
23
must
be
invoiced at the new rates.
We regret very mach that it has been
necessary to make this increase.
Sincerely yours,
12. Inquiring the reason of no order
Dear Sir or Madam:
We have had the pleasure of receiving
several orders from you over the past five
years.
However,
as
I
was
checking
our
list
of
special
customers,
we
noticed
that
we
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haven’t
contacted each other nor received any order from
you in near 6 months.
We
then began to wonder whether we had done some
thing which disappointed
you. Or we did
not have the exact product you wanted the last
time we contacted
each other? Or is it
simply you do not need to order anything at this
moment?
Whatever the reason is, I would
really like to know how you are doing and whether
we can be of service to you.
We would welcome your straightforward
comments, thank you so much.
Sincerely yours,
13. Replying to client with first
inquiry
Dear Sir or Madam:
Thank you for your letter asking for
our catalog of new bicycles.
We have
pleasure in enclosing of our illustrated catalog.
In addition to our price
list, we have
also included some promotional materials which
explain the product
attributes as well
as how to use them.
Our bicycles are
very fashionable and tremendously popular with
your people in
American and European
If you place bulk order, you may
receive up to 40% off the retail price, depending
on the product.
We
appreciate you are interest in our product and
hope to hear from you in the
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near
future.
Sincerely yours,
14. Referring to a back
reference
Dear Sir or
Madam:
New Century Trade Co. Ltd., 2757
26
th
Street Singapore has
placed an order with
us for $$100,000
worth of merchandise and list you as a credit
reference.
We would appreciate you
sending us information regarding New Century
Trading
Co.
Ltd.’s
credit
rating.
We
are
particularly
interested
in
knowing
how
long
Mr.
Thomas Wilson the CEO of the
company, has had an account with you and whether
or not any of his debts are past due.
We will, of course, keep any
information we receive strictly confidential.
Sincerely yours,
15. Replying to the
requiring of reference
Dear
Sir or Madam:
In response to your
request for information about S.S. Taipei Company,
we have
enclosed the following summary
of their activities with us.
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They
own
an
office
with
the
staff
of
120
employees.
Their
annual
purchase
to
US$$50,000 and directors are quite
responsible and reliable. This company has no
large outstanding financial liabilities
which we are aware of.
We have done
business with them for over 3 years and have found
them definitely
reliable.
Please understand that this is
information only represents our opinion and we
take
no responsibility for it.
Sincerely yours,
16. Declining to grant
credit terms for the purchase
Dear Sir or Madam:
We
apologize
for
the
delay
in
replying
to
your
order
for
80
Model
EJ-828
high-speed
microprocessors.
As your company is
under a rather debt load at the moment, we feel
that adding
our purchase on top of it
might cause cash flow difficulties.
We
would, of course, be happy to provide you with the
high-speed microprocessor
on a Cod
basis.
When your financial situation
has eased a little, we would welcome the
opportunity
to consider granting you
credit terms.
We
would
very
much
like
to
accommodate
your
needs
and
hope
that
our
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suggestion is of some help, we look
forward to hearing from you.
Sincerely yours,
17. Requesting for an introduction
Dear Sir or Madam:
I would like to ask a personal favor of
you, if I may. I will be visiting Los Angeles,
United States on June 4, and I
remembered that you are acquainted with the mayor
of that city. Would you be kind enough
to write me a letter of introduction?
I
would be most grateful for your help. I look
forward to hearing from you soom
Sincerely yours,
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Chapter II
Inquiry/Reply to Inquiry
万用英文商业书信
1.
Asking for
quotation
–
from existing
customer
Dear Sir or Madam:
We
would
appreciate
it
if
you
would
send
us
an
estimated
based
on
the
information given below.
Item: JC
–
1
juice mixer
Quantity: 8,000
Payment: Draft at sight under
irrevocable L/C
Insurance: Effected by
seller
Shipment: December
Freight: Sea
Destination:
Kaohsung
As we need these above items
in time for the holiday rush, please send us the
estimate by fax or courier so that we
have it no later than October 31.
Sincerely yours,
2.
Asking for
quotation
–
from the request
of customer
Dear Sir or
Madam:
We received an inquiry from our
trade connections in Britain concerning the supply
of digital camera in large quantities.
Therefore, please let us have full details of
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your
digital camera so that we can pass on the
information.
We
would
be
grateful
if
you
would
send
us
information
about
prices,
possible
quantity discount,
terms of payment, and delivery schedules.
We would like to mention that the
connection has made a large number of regular
orders with various goods made in our
country over the past 1 year. We expect our
client to make purchase in large
quantities on regular basis, so we would like to
pass on this information to them as
soon as possible
Your prompt reply
would be appreciated.
Sincerely yours,
3.
Requesting for
catalog and price-list
Dear
Sir or Madam:
We have seen your
advertisement in the Consumer Data Magazine and
would like
to obtain full line of your
product.
We would appreciate if you
would send us catalog of the newly launched model
of
electric home appliances along with
their quotation at your earliest convenience
We look forward to a prompt
reply
Sincerely yours,
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4.
Asking for
quotation to the agent
Dear Sir or Madam:
We have
learned that you are the sole agent for GAP of
Asia. We would be grateful
if you could
send us price-list and catalogs
Is it
possible for you to grant special term for an
annual trade of US$$25,000?
A visit from
your representative will be greatly appreciated.
We look forward to hearing from you
soon
Sincerely yours,
5.
Requesting early orders
Dear Sir or Madam:
The
advertising campaign is ready to begin on June 1
and will be very extensive.
Experience
shows that many inquiries and orders will follow
the campaign, and
sales will certainly
increase.
We would advise you to place
an order immediately.
Sincerely yours,
6.
Informing of
the dispatch of catalog and simple
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Dear Sir or Madam:
Thank
you
for
your
letter
of
May
10
and
your
interest
in
our
watch
band.
As
request, we have sent you a copy of our
product catalog and price-list today.
A
full range of the leather watch band has been
mailed to you by simple post today,
and
you will see that in view of the fine quality
attractive designs, our products are
really of good value for their price
We are willing to allow 10% reduction
in price on all order over 1500 pieces. After
receiving
the
credit
reference,
we
would
please
to
offer
the
following
term:
payment against bill of exchange at
sight under D/P.
It is pleasure for us
to serve you. I look forward to hearing from you
soon.
Sincerely yours,
7.
Urging prompt order
Dear Sir or Madam:
Thank you
for your letter of July in which you inquire about
our filtering system.
All particulars
are shown on the enclosed price list C.I.F. Taipei
as request and our
complete catalogs
are sent by separate post.
We
can
ensure
you
that
these
filtering
system
are
very
popular
in
Singapore
markets, of which we have had much
experience.
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If you
wish to ensure to delivery before New Year, it
will be necessary for you to
place
order before the end of this month as the demands
is very heavy.
We look forward to the
opportunity of being of service to you.
Sincerely yours,
8.
Emphasizing the low-price selling
Dear Sir or Madam:
Thank you for your enquiry of October
20 for our new Design Camera DC-500.
We
have
probably
received
detail
of
the
excellent
offer
for
cameras
which
are
recently
introduced
to
the
world
–
wide
market.
You
will
note
from
the
attached
price-list that
reductions up to 30% have been achieved.
We are confident that you would be
willing to take advantage of our low price to
replenish
your
stocks
in
time
for
the
New
Year
sale,
and
we
look
forward
to
receiving orders from you
soon.
Sincerely yours,
9.
Declining the request for discount
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Dear Sir
or Madam:
Thank
you
for
your
letter
of
July
in
which
you
inquire
about
our
electric
home
appliance.
I
have
enclosed
our
catalog
listing
various
type
of
electric
home
appliance
available and
their subscription fee.
We
note
that
you
have
requested
for
an
additional
5%
discount.
We
are
quite
earnest,
of
course,
to
meet
your
expectations
and
supply
you
with
the
merchandise which will enable you to
complete in your market, but regret in our
inability to make any further discount
at present.
In any case, I hope to hear
from you soon.
Sincerely
yours,
10.
Confirming the inquiry
Dear Sir or Madam:
We thank
you for your inquiry of November 20, and confirm
our able sent today, in
which we
confirmed you that we could delivery part of
require merchandise from
stock, in
accordance with the enclosed detail offer.
Fro the balance, we should require at
least 4 weeks from the date receiving your
confirmation that this delivery is
acceptable.
Price: 1000 units US$$5,000
C.I. F. Taipei
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Shipment: During November (3,500 units)
Packing: Export wooden case
Payment: Draft at sight under
irrevocable L/C
We hope your customers
will find our terms and delivery dates
satisfactory.
Sincerely
yours,
11.
Ensuring delivery requested
Dear Sir or Madam:
In reply
to your enquiry of September 3, we enclosed our
detailed quotation, in
addition, a
complete set of samples was sent to you by express
airmail yesterday.
We are happy to
inform you that we can guarantee delivery of any
of these within 5
days upon receiving
your order.
After receiving the credit
reference, we should be pleased to offer the
following
term: payment against bill of
exchange at sight under D/P.
We are
glade to make a 15% discount for an order of 800
cases or more.
You can reply us to give
your order immediate attention.
Sincerely yours,
12.
Informing of
the possibility of dispatch on F.O.B
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Dear Sir or Madam:
Thank you
for your inquiry of October 21.
For
an
order
of
500
cases
or
upward,
we
could
quote
you
US$$258
per
case
Diego.
Delivery can be made free on board if you order
can be dispatched
within 7 days.
Many thanks for your above inquiry.
We look forward to receiving your order
in the near future.
Sincerely yours,
13.
Recommending
the sent-out sample
Dear
Sir or Madam:
We were pleased to
receive you inquiry of July 3, and believe that
you have received
our catalogs and
samples sent to you by July 7.
These
products have been contributing an outstanding
sale and are superior to
any similar
product on the market due to their unique and
popular designs. We are
confident that
it would benefit your sales if you stock them
regularly.
We are prepared to offer a
special discount 15% on all orders exceeding
$$1,500.
we advise you not to overlook
this opportunity.
We look forward very
much to doing business with you.
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Sincerely yours,
14.
Offering new product instead of old one
Dear Sir or Madam:
We thank you very much for your letter
of March 2 enclosing your order for 400
pieces of fine dining product. Like
other manufacture, we have so little demand for
this model that we had to cease the
production.
We
believe,
however,
you
will
like
our
new
substitutional
product,
a
sample
of
which we are sending you with this
letter. This has all the good quality of the old
product but its appearance is much
smarter.
We have sent the samples by
special express delivery and await your immediate
acceptance of the recommended goods.
I look forward to hearing from you soon
Sincerely yours,
15.
Replying to a customer interested in
product
Dear Sir or Madam:
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Your
inquiry about our desk lump model PH-628 has been
referred to us, and we
remember well
the talk with you when you visited our stand.
So far, we have received more than 300
inquiries after the exhibition in Hamburg
last week. We are convinced that at
this price our desk lumps are best value in the
market.
We are glad to say
that we can supply any quantity and any kind of
desk lumps
from stock base on your
specifications.
You may be sure of
immediate attention to your order, which we look
forward to
receiving.
Sincerely yours,
16.
Recommending substitute due to
suspension of product
Dear
Sir or Madam:
Thank you for your letter
of yesterday expressing interest in our PD-86
electric
typewriter.
We
appreciate
you
interest
but
we
can
no
longer
supply
the
same
model as the production has been
discontinued.
However, we are sure that
our new product PD-88 is an excellent replacement.
We
have sent you the sample, price list
and catalogs separately.
We
are
sure
that
you
will
find
a
ready
sale
for
its
excellent
quality,
and
it
will
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certainly give you complete
satisfaction.
Sincerely
yours,
17.
Declining the
request
Dear Sir or Madam:
Thank you for your letter of August 10
in which you required about the possibility
of
providing
you
with
our
client
list.
Unfortunately,
we
are
afraid
that
we
are
unable to comply with your request.
It is our policy not to release the
names of our clients as it violates their trust
us.
The rights of our clients to their
privacy are something we wish to respect.
This
is
policy
we
maintain
for
all
requests
regarding
such
information
and
not
specifically aimed at
your request.
Sincerely
yours,
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Chapter III Offer/Counter
Offer
1. Offer
Dear Sir or Madam:
Thank you
for your inquiry of June 10 and we are pleased to
offer you as following
subject to our
final confirmation:
Commodity: CO-35
desk lump
Manufacture: Progress
industries
Quantity: Sixty units
Unite Price: $$2,000.00
Total
Price: 120,000.00 FOB Kaohsung
Shipment: In one shipment to be
dispatched no later than 10 days after receiving
order.
Term: Draft at 60 d/s
under Irrevocable Letter of Credit
We
believe you will not find other terms as
attractive as we offer. We hope you will
find them satisfactory.
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Your
early order is look forward to.
Sincerely yours,
2. Request for discount
Dear Sir or Madam:
Thank you
for your letter of may 11 which contained your
offer and catalog of your
Sport Goods
products.
To be honest we were somewhat
surprised with the price you quoted. We were
under the impression that you would
offer a sizable discount on large order. As we
are
planning
to
place
orders
with
you
on
a
regular
basis,
would
you
consider
granting us 35%
discount on our order?
The shipping
term and the delivery schedule that you offered in
your letter of May
11 are fine as they
are.
Your consideration and early reply
would be greatly appreciated.
Sincerely yours,
3. Offering special selling
Dear Sir or Madam:
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We see
from our sales figures that you placed a
considerable number of orders
with us
last year for our Lion Mark Japanese furniture.
For our annual celebration, we would
like to offer these goods at very special price
of
30US$$.
We
believe
you
will
be
willing
to
take
advantage
of
our
low
price
re
replenish your stock.
Order will be executed only on strict
rotation, therefore we suggest you to fill in
and return us the enclosed order from
right away.
Sincerely
yours,
4. Offering discount for large
order
Dear Sir or Madam:
By now you should have received our new
price list giving details of the reduction
in prices for all of our products,
which come into effect on March 1.
You
will note from the attached price-list that
reductions up to 30% have been
achieved.
The new prices are
for minimum orders of US$$50.000 and effective as
from March
1.
Immediate
dispatch is guaranteed, since we hold ample stock.
We appreciate you past favour, and look
forward to serving you again soon at the
new price.
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Sincerely yours,
5. Declining selling offer
Dear Sir or Madam:
Thank you
very much for your letter of September 5
containing your offer for 50
tons of
Argentine beef.
We have reluctantly
concluded that we will not be able to accept your
offer. As the
food
season
this
year
is near
over,
we will
not
be
able
to act
on your
offer
for
Argentine beef.
We
appreciate the offers you made in answering our
inquiry and hope to have the
pleasure
to do business with you at some other time in the
future.
Sincerely yours,
6. Declining selling offer
Dear Sir or Madam:
Subject: June 25 counter-offer Proposal
We have given a considerable thought to
your proposal but regret to say that we
cannot agree to you counter-offer.
Although we would very much like to
meet as many of your term as possible, we
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cannot
air freight your order for the same price as by
transportation. Our profit
margin is
too small for us to make any further concession.
We regret that your price do not allow
us to accept the order.
Sincerely yours,
7. Requesting for the charging of terms
of payment
Dear Sir or
Madam:
Many
thanks
for
your
offer
of
October
3
in
response
to
our
inquiry
for
your
product XR-800.
The conditions that you offered are
generally acceptable to us. The only condition
we would like you to reconsider is the
terms of payment.
Although you had
offered 24% discount on our order, the unit price
for the XR-800
electric shavers would
still be $$200.00. if you could agree to let us pay
for the
odder over a period of 1 year,
we would then be ready to place a firm order.
In view of the volume of our order, we
hope you will agree to our request.
Your
consideration
and
early
reply
concerning
this
matter
would
be
greatly
appreciated.
Sincerely yours,
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8.
Requesting for the change of shipment
Dear Sir or Madam:
Subject:
Shipment of 50 cases of movies camera.
Overall
your
offer
is
acceptable
for
us.
However,
we
have
completed
our
test
marketing of your product and would now
like to proceed on full-scale campaign.
Therefore, we would like to request a
revision on the delivery date.
If this
modification is possible without any change in the
other conditions in your
offer, we
would like to place an order with you.
We look forward to hearing from you
soon.
Sincerely yours,
9. Requesting for discount
order.
Dear Sir or Madam:
We have had the opportunity to examine
the samples and patters you sent us on
the May 28.
As
we
are
planning
to place a
large order and
hope
to
place
future
order
on
a
regular basis. We had expected that the
price would be much lower. In view of this
situation, we would like to request a
25% discount for this order of 500 cases of
Solex Solar battery.
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If you
agree to this, we are prepared to make our order
up to US$$50,000.
As we have to decide
quickly, you immediate attention for this matter
is greatly
appreciated.
Sincerely yours,
10. Asking the situation of business
Dear Sir or Madam:
In reply to you inquiry, we sent you on
May 26 the fully illustrate catalog of our
wrist watches.
We have not
heard from you since, We would like to ask whether
or not you have
had a opportunity to
consider our products. Perhaps there some areas
which were
not clear in our previous
letter. If this is the case, please let us know as
early as
possible.
We look
forward to hearing from you
Sincerely yours,
11. Declining discount and
recommending substitute
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Dear Sir
or Madam:
Thank you for your letter of
May 4 containing your counter-offer.
Unfortunately, we are unable to supply
you with the 20,000 electric wrist watches
at the price you requested. However, we
have an wrist watch which sells at a price
closer to what you wish to pay.
As an excellent substitute for this
article, we would suggest you our Young range
wrist watch. These goods sell at a
price slightly below Single range.
We
are prepared to offer you a special discount on
the above mentioned item to
help you
introduce them on to the market.
We
would appreciate if you would inform us you
decision as soon as possible.
Sincerely yours,
12. Accepting the request for discount
under condition.
Dear Sir
or Madam:
I was sorry to see that the
term indicated in our letter of June 6 did not
meet with
your approval.
The
20% discount you have requested is available for
order of 300 kilograms or
large. If you
increase your order to this volume, we will be
happy to allow 20%
discount. We can
meet the delivery schedule with no problem which
you indicated
in your letter to us,
even with large order.
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While
appreciating
your
order,
we
feel we
must
point
out
that
our
listed
prices
have already been lowered to the
minimum possible, and our merchandise are not
obtainable elsewhere at out rates.
We look forward to a prompt reply
Sincerely yours,
13. Accepting the charge of
term of payment
Dear Sir or
Madam:
In your request on September 23,
we have reconsidered our payment term for the
SZ-100 electric portable heaters which
you would like to order. We have decided
to
grand
you
a
one-year
payment
schedule
to
pay
for
1,000
SZ-100
electric
portable heaters
that you plan to order.
All the other
condition of the offer remain the same as in our
original offer of July
1
The
terms of this offer are valid for 50 days.
We hope that this concession will
result in a considerable increase of your orders.
Sincerely yours,
14. Accepting the change of
shipment
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Dear Sir or Madam:
Revision of Shipment Term for 250 Boxes
of Scotch Whisky
Thank you for your
letter of October 15.
In response to
you request, we would like to revise the shipping
term as follows:
Shipment: have the 20
doz. Per case of Scotch Whisky repackaged in 25
doz. Per
case.
All other
conditions of the offer which we made in our
letter of October 9 remain
the same.
We look forward to hearing from you in
the near future.
Sincerely
yours,
15. Declining the
offer
Dear Sir or Madam:
Thank you very much for your letter of
September 5 containing your offer for 300
dozen
of
soft
drink.
We
have
reluctantly
concluded
that
we
will
not
be
able
to
accept your offer.
After studying the detail of your offer
with our marketing department, we found
that the delivery schedule would not
allow us to have sufficient time to distribute
the products before the holiday
shopping season.
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We
appreciate the efforts you made in answering our
inquiry and hope to have the
pleasure
to do business with you at some other time in the
future.
Sincerely yours,
16. Declining the counter
offer
Dear Sir or Madam:
Subject: June 25 Counter-offer Proposal
Many thanks for your letter of June 25.
We have given a considerable thought to
your proposal, but regret to day that we
cannot agree to your counter-offer, the
price which you ask for is considerable
lower than that of any suppliers we are
aware of.
We feel that you will not be
able to obtain a better delivery schedule or a
lower
price than what we originally
offered in our proposal.
We
hope you will reconsider our original offer.
Sincerely yours,
17.
Requesting for the transaction with
C.I.F
Dear Sir or Madam:
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We
enclose herewith our order for leather watch
bands, which please dispatch as
quickly
ad possible.
As we are planning to
order regularly from you, we have decided to have
insurance
included with freight costs,
and would ask you to arrange insurance on Against
all
Risk in New York and send us
detail.
Your invoice should therefore
be made out C.I.F. New York. The rate of insurance
would
be
20%
to
the
invoice
amount,
and
would
cover
all
risks
except
war,
warehouse, on scheduled sailing.
Sincerely yours,
18.
Accepting counter offer under condition
Dear Sir or Madam:
I was sorry to see that the terms
indicated in our letter of June 6 did not meet
with
your approval. While I do agree
that the price we quoted for the JS-190 Portable
TV
are slightly higher than those of
similar products made by other manufactures.
We believe you will find that the
quality of our product is far superior than our
competition, and we are the only
manufacture that has a money-back gurantee.
However, if you order a minimum of
3,000 units, we will grant you a 20% discount.
While appreciating
your
order,
we
feel we
must
point
out
that our
listed
prices
have
already
been
lowered
to
the
minimum
possible,
and
our
merchandise
are
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unobtainable elsewhere at our rates.
We await your conformation before
processing the order.
Sincerely yours,
19.
Counter offer
Dear Sir or Madam:
Thank you for your offer of October 3
for 500 cases of Solex solar battery.
To be honest, we are somewhat surprise
with the price you quoted. We were under
the impression that you would offer a
sizable discount on large orders.
As
we are
planning
to place a
large order and
hope
to
place
future
order
on
a
regular basis. We had
expected that the price would be much lower. In
view of this
situation, we would like
to request a 25% discount for this order off 500
cases of
Solex solar battery
If this price is agreeable with you, we
are confident that we will be able to place
order
with
you
on
a
regular
basis.
We
look
forward
to
the
pleasure
of
doing
business with you.
Sincerely yours,
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Chapter IV
Making an Order
1. Trial
Order
Dear Sir
or Madam:
Thank you for your letter of
March 30 and the brochures describing your product
line. After studying brochures, we have
selected twenty items for which we have
enclosed our order.
Payment
of
the
enclosed
order
will
be
made
on
a
draft
at
sight
under
our
L/C
opened upon receiving your conformation
that the goods are currently available,
and can be delivered by the April 30.
We would like to mention that this is
trail order and while we would eventually like
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to order
merchandise on a regular basis. This will depend
on our satisfaction with
the goods as
well as any other considerations you can give us
concerning the price
for the future
orders.
We would appreciate your prompt
attention to this order.
Sincerely yours,
2. Making an order
Dear Sir or Madam:
We have
the pleasure of placing the following order with
you.
Item: SCD-2100A mixer
Quantity: 100 units
Unit
price $$50
Total order: 50,000
Term: Draft at sight under irrevocable
L/C
Delivery: By the end of November
Shipment: By sea in one shipment
Final shiping instruction will follow
We hope you will kindly accept this
order
We would grateful for your
greatest care in selecting good quality. We would
reject
the goods if there are any marks
or blemishes on the surface.
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Our
customs require these goods for Christmas Sales.
So. Please send the goods
by the end of
November.
Upon receipt of your reply we
will open an L/C by cable.
Please
execute this order as soon as possible.
Sincerely yours,
3. Order Cancellation
Dear Sir or Madam:
We offer to our letter of May 10 when
we stressed the importance of dispatching
our order No. BAS-399 so that it may
reach here by May 20.
Since we have not
received any information informing that the goods
have been
shipped, we have no
alternative but to cancel this order.
We
regret
this
action, but hopefully
you
will understand
that
we
have no
other
options, since our customers requested
delivery by the date,
Sincerely yours,
4. Making the order under the condition
Dear Sir or Madam:
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Thank
you for your letter of August 3 and the sample
along with it. We tried the
computer
system samples and the softwares and were quite
pleased with how will
they worked. We
enclosed our official order for 200 units which we
understand
you can supply from stock.
We
are
planning
a
nationwide
sales
campaign
of
multimedia
and
computer
products for the
end of October, and we would like to introduce
your products
during this period. We
would be grateful if you could arrange for this
order being
delivered no later than
September 22. Therefore. We would like to reserve
the right
to cancel the order if you
can not deliver the goods by the above date.
We would appreciate it if you would
confirm this order by fax or letter as soon as
possible.
Sincerely yours,
5. Making a change in order
Dear Sir or Madam:
Subject:
Amendment to Order No. GT-1005
Thank
you for your letter of June 18 confirming our
order No. GT-1005. we would
like to
make a change in order No. GT-1005.
The
original
order
was
for
50
cases
of
“Epoque
5.25”
MD/2HD
floppy
disks.
However, we would like to amend this to
150 cases. All other terms remain the
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same
with the exception of total merchandise cost and
shipping cost.
We
have
enclosed
an
amended
order
from
No.
GT-1005
which
indicates
the
changes
made
to
replace
the
original
order
from.
If
this
agreeable
to
you,
we
would appreciate
receiving confirmation of the order.
Sincerely yours,
6. Making an order on account of
agreeable offer
Dear Sir or
Madam:
Subject: Your offer of September
23
Please accept this letter as our
official order for the merchandise in your offer
of
September 23. All of the terms
mentioned in your letter are agreeable to us. We
would like to place an order with you
for 50 units of the JS-190 Sport Goods.
The particulars are indicated on the
enclosed Order Form No. KSW-290. the order
number 3913 should be stated on all
invoices and correspondence.
We would
appreciate a letter of confirmation as soon as you
have processed this
order.
Sincerely yours,
7. Confirming order
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Dear Sir or Madam:
Please
accept our sincere thanks for your letter
enclosing confirmation of your fax
order.
All this items are in
stock, and we can guarantee shipment to Indonesia
well before
February 22.
It
is our pleasure to have this opportunity of doing
business with you, and we are
contain
that you will be satisfied with the quality
provided.
We will inform you when your
order is ready for dispatch.
Sincerely yours,
8. Declining order for the limit of
production facility
Dear
Sir or Madam:
We thank you very much
for your order of October 20.
In order
to meet the requirement in your specifications, we
have to install a large
scale
of special
equipments at
our
plant,
and
this would
not
be
able
to
deliver
before December without interrupting
our normal production.
After careful
consideration on your request, however, we
conclude that it would be
better
for
us
to
decline
your
order,
and
hopefully
you
will
understand
our
situation.
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Please
contact us if you wish to pursue the matter with
us in a difference way.
Sincerely yours,
9. Declining order for non-delivery
Dear Sir or Madam:
We thank you very much for your order
No. TBC-20192AF of March 21.
We
regret
having
to
refuse
this,
because
the
requested
delivery
date
dose
not
provides us with sufficient time to
ship your order. The minimum period necessary
for us to prepare for shipment is two
to three weeks.
We are anxious to sever
you that but are sure you will understand the need
for a
little more time to meet your
requirement.
We hope there will be
other opportunity for us to be service to you in
the future.
Sincerely
yours,
10. Asking for
confirming order due to unsuitable terms
Dear Sir or Madam:
Your order June 23 is received today,
and we thank you for your co-operation and
assistance rendered to us.
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However,
before sending our official conformation, we have
to inform you that we
cannot accept
your request of 30% discount. As we stated on our
letter on June 10,
we cannot possibly
make any discount exceeding 20%.
We
promise you that we will give your order our
utmost attention. We order ask
you,
therefore, to confirm this as early as possible.
I hope we can be of servers to you and
look forward to receiving a reply in the near
future.
Sincerely yours,
11. Recommending time for purchase
Dear Sir or Madam:
The advertising campaign is ready to
begin on May 3 and will be very extensive.
Experience shows that many inquiries
and orders will follow the campaign, and
scales
will
certainly
increase.
This
is
just
the
time
to
get
your
stock
abundant
before the first ad
campaign.
We strongly advise you to lay
in at least a small stock beforehand. We believe
that
you will take advantage of this
seasonal demand and favour us with an order.
We would advise you to place an order
immediately.
We look forward to a
prompt reply.
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Sincerely yours,
12. Recommendation of substitute
Dear Sir or Madam:
Thank you for your order of June 4.
Unfortunately, your order goods Model No.
RT-360 is now out of stock and will not
be able to before the end of June.
However
we
can
offer
a
similar
product
Model
No.
GE-4
with
slightly
superior
quality, which is in stock and is
perhaps more suitable for your purpose.
Please let us know whether you can
accept this offer and receive the shipment of
the goods which we have reserved for
you.
I hope we can be of service to you
and look forward to receiving a reply in the near
future.
Sincerely yours,
13. Confirming the requirement of order
quality
Dear Sir or Madam:
Thank you very much for your order of
March 9 for 200 units of juice mixers.
We have already begun duplicating your
order. So far, we have duplicated half of
pieces. It will take us another 2 weeks
to produce the remainder. We can assure
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you that
the quality is equal to the sample we sent you.
You may rest assured that your juice
mixer will be ready for shipment by April 8.
Sincerely yours,
14. Asking for confirming
order due to price rising
Dear Sir or Madam:
We thank
you for your order ST-6800 asking for the shipment
during March.
However, we regret our
inability to book the order at the prices we
quoted two
months ago. As you may know,
wages and materials have risen considerably in
these
days
in
addition
to
the
increase
of
the
taxes,
and
we
are
reluctantly
compelled to adjust our price in order
to cover the increase of cost.
The
lowest prices we can quote now are as follows:
Model FX-US$$300
Please
inform
us
by
return
whether
you
may
place
your
order
at
the
adjusted
prices.
We look forward to
receiving your reply.
Sincerely yours,
15. Recommending order on account of
price rising
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Dear Sir or Madam:
Allow us
too begin by thinking you for all you have done to
secure a foothold for
our products in
your market. Meanwhile, your ability is highly
regarded here.
However, we have our own
problem. Due to increasing in the cost of raw
materials
and the additional labor
costs involved in the manufacture of our liquid
crystal
display, which together we have
made it necessary for a price alteration. We think
that even in this increase, the price
of our product still slightly lower than that of
our competitors in this market.
Our new price list is enclosed, and all
orders posted after September 23 must be
invoiced at the new rates. We regret
very much that it has been necessary to make
this increase.
We hope to be
of best service to you.
Sincerely yours,
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Chapter V Payment
1.
Statement
Dear Sir or Madam:
DATE: March 11,2001
INVOICE:
No. CC-102
ORDER NO. FAD-45086AF
Sold to: Hoya Trading Co. Ltd.
Address: Far East Building 7F, 33 Hsin-
yi Rd, Taipei
Quantity:
300
Product Number:
RT-360
Product Description:
Desk Lamp
Price:
$$3,000
TOTAL AMOUNT: $$80,000,000
Thank you for your order. We appreciate
it if you could pay the amount shown
above within 40 days of receiving this
invoice.
Check may be made out to:
Taylor and Brother Co. Ltd.
Bank
transfer may be made to our account at: First
Trust Bank Taipei Branch
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