-
酒店基础英语
酒店基础英语
酒店基础英语(一)
1
、您好。
How do you
do.
2
、您好吗?
How
are you?
3
、见到您真高兴。
Nice to
meet you.
4
、早上(下午、晚上)好。
Good
morning, (afternoon, evening).
酒店基础英语<
/p>
-
欢迎语
Welcomes
5
、欢迎光临
**
宾馆。
Welcome to **
hotel.
6
、欢迎入住我们酒店。
Welcome to stay in our hotel.
7
、欢迎您来这里用餐。
Welcome to have your
meals here.
8
、希望您住店愉快。Hope
you’ll enjoy your staying here.
9
、欢迎您到我们餐厅来。
Welcome to
our restaurant.
酒店基础英语(二)
酒店基础英语<
/p>
-
答谢语
Thanks
10
、非常感谢。
Thank you
very much.
11
、感谢您的到来。
Thanks
for your coming.
12
、多谢。
Thanks a
lot.
13
、您太客气了。It’s very
kind of you.
14
、您的心地真好。
Thank
you for your kindness.
15
、感谢您的建议。
Thank
you for your suggestion.
16
、感谢您的合作。
Thank
you for your cooperation.
17
、感谢您入住我们酒店。
Thank you for staying our
hotel.
18
、感谢您的夸奖。
Thank
you for your praise.
19
、我真不知道要怎样感谢您才好。I
don’t
know
how
I
can
thank
you
enough.
20
、
我真是感谢您。
I do appreciate your
help.
21
、花费您宝贵的时间了。
I
appreciate your precious time.
22
、一点也不。
Not at
all.
23
、不客气。
You
are welcome.
酒店基础英语(三)
酒店基础英语<
/p>
-
道歉语
Apologies
24
、对不起。I’m
sorry.
25
、劳驾。
Excuse me.
26
、对不起
,
这是我的错。I’m sorry, it’s my fault.
27
、抱歉让您久等了。
Sorry
to have kept you waiting.
28
、抱歉打扰您了。
Sorry
to disturb you.
29
、抱歉打扰你了。
Sorry
to interrupt you.
30
、对此我很抱歉。I’m very sorry to
this.
31
、我为此道歉。
I
apologize for this.
32
、抱歉占用您一些时间。
I am
sorry to take a few minute of your
time.
33
、对不起
,
我没明白您的意思,我马上请我们经
理过来。I’m
sorry, I don’t
understand. I’ll get the manager.
34
、
抱歉给您添麻烦了。
I’m
sorry
to
have
given
you
so
much
trouble.
35
、我为我刚才所说的话道歉。I
apologize
for
what
I’ve
said
just
now.
36
、给您带来的不便我们表示抱歉。
We are sorry for
the
inconvenience.
37
、没关系。That’s all right.
38
、算了吧。Let’s
forget it.
39
、对不起,我马上就办。I’m sorry, I
will do it right away.
40
、听到这件事我很抱歉。I’m sorry to
hear that.
酒店基础英语(四)
酒店基础英语<
/p>
-
征询和问答
Asking &
Answers
41
、我能帮你吗?
May I
help you?
42
、我能为你做什么?
What
can I do for you.
43
、我有什么能为
你做的?
Anything I can do for you?
44
、这样可以吗?
Is that
all right.
45
、我为您登记时请您坐下好吗?
Would
you
please
take
a
seat
while
I check it for you.
46
、是的,当然。
Yes, of
course.
47
、明白了。
I
see.
48
、我马上把它取过来。I’ll get
it at once.
49
、这是我的荣幸。
My
pleasure.
50
、很乐意为您效劳。I’m at
your service.
51
、恐怕不行。I’m afraid
not.
酒店基础英语(五)
p>
52
、请稍等,电梯马上就到了。
Just
a
moment,
the
elevator
will
be
here.
53
、服务员马上就到。
The
waiter will be with you in a minute.
54
、没问题。That’s no problem.
55
、还需要点别的吗?
Anything else, sir?
56
、让我来帮您一下吧。
Let
me give you a hand.
57
、我可以进来吗?
May I
come in.?
58
、您先走,先生。
After
you, sir.
59
、坐这里可以吗?
Would
you like to sit here?
60
、您要去哪里,先生。
Where
are you going, sir?
61
、我领你去
房间,好吗?
Shall I show you your room?
62
、能告诉我您的名字吗?
May
I have your name?
63
、给您。
Here you
are.
酒店基础英语(六)
p>
酒店基础英语
-
提醒用语
< br> Notice
64
、请走好。
Mind your
step.
65
、请小心。
Please be
careful.
66
、别担心。Don’t
worry.
67
、放心好了。
Take it
easy.
68
、请稍等。
Just a
moment, please.
酒店基础英语
-
电话用语
Calling
69
、
早上好,
**
部门,<
/p>
我能帮你吗?
Good
morning,
**
department.
May
I
help you?
70
、您需要留口讯吗?
Would
you like to leave a message?
71
、您能再说一遍吗?
I beg
your pardon?
72
、对不起,线路正忙,要不您晚点再打来?I’m
sorry,
the
line
is
busy. will you call
later?
73
、请不要挂断,我将为您接通。Hold the
line, please. I’ll put
you through.
74
、请稍等,我叫他接听电话。Just
a
moment,
I’ll
get
him
at
once.
75
、我将向他转达这个意思。I’ll
pas
s the message to him.
76
、先生,线路已经接通。
The
line is through, sir.
酒店英语面试
1
、
您认为您的岗位职责有哪些?
What do you think of your
responsibility for this job?
2
、
您的英语水平如何?
How do
you like the level of your English skill?
3
、
能用英语自我介绍吗?
Could
you introduce yourself in English?
5
、
如果酒店正式录取您,您上班第一件事是做什么?
If you are employ by the hotel , what
will you do firstly?
6
、
请画出
西餐
banquet
流程图
.
Please illustrate the procedure of
western restaurant banquet.
7
、
您如何理解服务行业的“服务意识”?
How do you comprehend the “service
consciousness” of service
trade?
8
、
您是如何理解职业道德的?
How
do you perceive the morality of career?
9
、
请举例您在工作中遇到的几件困难,而您是如何克服的?
Could
you
list
some
difficulties
during
your
work?
And
how
did
you
conquer
them?
10
、
您对您以前的直属领导有何看法?
How do you like your senior leader who
led you directly before?
11
、
您的人生观是什么?
What is
your philosophy?
12
、
您对自己未来五个的计划是什么?
What are the five plans for yourself in
the future?
13
、
您都用业余时间学习些什么?
What are you studying in your spare
time?
14
、
你的期望待遇是什么?
What
kind of treatment do you expect?
15
、
请介绍你的家庭。
Would
you mind introducing your family?
16
、
请你用英文介绍目前服务的公司。
Could you introduce the company which
you are serving in English?
17
、
如果我酒店雇用你,你觉得可以为部门带来什么样的贡献?
What could you make a contribution to
our hotel if you are employed by
our
hotel?
18
、
你开始投入找工作的时间有多久了?
How long have you been looking for the
job?
19
、
你是怎么知道我们招聘这个职位的呢?
How do you know the message that we
have this vacancy?
20
、
除了工资,还有什么福利最吸引你?
Besides the salary, what welfare
attract you mostly?
21
、
你参加过什么业余活动?
What
amateur activities have you ever taken part in ?
最新酒店前台英语会话
最新酒店前台英语会话
,
酒店里所使用的英语会话
,您应该牢记这些实用的酒店英语会话
酒店前台英语
Welcome to
our hotel.
欢迎光临。
Can I help
you?
我能帮你忙吗?
What
kind of room would you like,
sir?
先生,您要什么样的房间?
Please wait a moment. I have to check
if there is a room available.
请稍等,我查
一下有没有空房。
Enjoy your
stay with us.
希望您在我们这里住的愉快。
May
I
know
your
name
and
your
room
number,
please?
我可以知道您的名字和房间号码吗?
Excuse me ,sir, could you spell
your name?
请问您的名字如何拼写?
Here’s your room
key.这是你的房间钥匙。
I’m sorry to
keep you waiting, sir. What can I do for you?
先生,对不起,让您久
等了。我能为您做点什么吗?
Please wait your
turn.
请排队等候。
May I
know your name,
please?
请问贵姓大名。(不认识客人时用)
I’m
sorry,
sir.
Our
ho
tel
rooms
are
all
booked
at
this
moment.
We
have
no
vacancy.
对不起,先生
。我们已经客满,没有空房间。
Don’t mention
it. My pleasure.请不要客气,我乐意效劳。
Have a good rest,
sir.
先生,请好好休息。
Good morning, sir. Can I be of service
to you?
早安,先生。
我可否为你效劳?
A
moment, please. I will be with you as soon as poss
ible.
请稍等片刻。我将尽快帮
你办。
Can I have your name and room
number,
please?
请告诉我您的名字及房间号码?
Here is your bill,
sir.
先生,这是您的帐单。
Please wait a moment while I calculate
your bill.
请稍等片刻,我立刻就把您的帐单
结算出
来。
We accept the following
credit
cards,madam.
小姐,我们接受以下几种信用卡。
Please sign here,
sir.
先生,请在这签上你的名字。
We hope you will come stay with us
again.
希望你再光临我们酒店。
Would you please exchange us dollars
for RMB. please?
麻烦你替我将美圆兑成人民币
好吗?
The rates of exchange
are on the board,
sir.
先生,请参考告示牌的外币兑换价。
I’m sorry but We do not exchange
H
ong Kong dollars into Japanese yen.
对不起,我
们不能将港币换成日元。
酒店前台接待和收银的常用英语
在酒
店里所使用的英语会话,
基本上是属于商业英语,
与日常生活会
话中所使用
的英语略有不同,
较注重礼节。
正式英语通常会让人误解为极艰深的英语,
其实,
只要套用
一定格式的句子和单词,就可以了。例如:
非正式英语
正式英语
What’s your
name? May I have your name?
您贵姓?
请问您贵姓大名?
Do you want some tea? Could you like
some tea?
您要喝茶吗?
请问您想喝茶吗?
Over
here, please. Could you come this way please?
这边请。
请您往这边走好吗?
*
不要说
OK, Sure,
Yeah
等等,而要说
Certainly, Sir.
* Hey, uh-huh, Hang on
等等,也不适合在酒店中使用。
*
别说“I don’t
know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check
that for you.”
(请稍候,
我来帮您确认),然后请有能力处理的人前来协助。
*
对男性客人,尊称为
Sir;
面对女性客人时尊称为
Ms.
在招呼客人时,最好说“Excuse
me,
Sir(Ms)”,
不要直接称呼
Mr.
或
Ms.
至于
称呼小孩,可以直接使用
Excuse
me
,但是不可以直接称呼
boy
或<
/p>
girl.
*
< br>正视对方的眼睛,以显示出你的信心和诚意。但必须注意,注视对方的眼睛,
并不
是无理地盯着对方看。
*
p>
在面对语言不通的外籍人士时,
一定要多加利用手势和肢体语言。<
/p>
但是使用手
势时要特别小心,因为对于不同国家、民族而言,手势
的意义也大不相同。
二
.
基本待客英语
(一)在正式的英语表现里,疑问基本句型可分为下列四种:
1. May I ~
2. Could you ~
3. Would you ~
I ~?
只要理解这四种基本的句型,就可以处理大部分业务上的状况。
1
.自己要做什么事时,就使用
May
I ~
May I have your name, please?
请问尊姓大名
May I
have your check-out time, please?
请问您什么时候结帐离开?
May
I see your passport, please?
请让我看一下您的护照好吗?
常用酒店前台接待英语
o
大
1
.
Id like to book
a double room for Tuesday next
week
.下周二我想订一
个双人房间
2
.
Whats the price
difference
?两种房间的价格有什么不同?
3
.
A
double
room
with a
front
view is
140
dollars
per
night
,
one with
a
rear view is 115 dollars per night
.一间双人
房朝阳面的每晚
140
美
元,背阴面的
每晚
115
美元
4
.
I think Ill
take the one with a front view
then
.我想我还是要阳
面的吧
5
.
How
long will you be
staying
?您打算住多久?
6
.
Well be leaving
Sunday morning
.我们将在星期天上午离开
7
.
And
we look forward to seeing you next Tuesday
< br>.我们盼望下周二见
到您
8
.
Id
like
to
book
a
single
room
with
bath
from
the
after-noon
of
October
4 to the morning of
October 10
.我想订一个带洗澡间的单人房间,
10
月
4
曰下午到
10
月
10
曰上午用
< br>
9
.
We do have a
single room available for those
dates
.
我们确实有
一个单间,在这段时间可以用
10
.
What is the
rate
,
please
?请问房费多少?
11
.
The current
rate is
$
50 per night
.现行房费是
50
美元一天
12
.
What services come with
that
?这个价格包括哪些服务项目呢?
13
.
That sounds
not bad at all
.
Ill take
it
.听起来还不错这个房间
我要了
14
.
By the way
,
Id like a quiet
room away from the street if the is
possible
.
顺便说一下,如有可能我想要一个不临街的安静房间
15
.
Welcome to our
hotel
.欢迎光临
16
.
So you have
got altogether four pieces of baggage
?您
一共带了
4
件行李,是不是?
17
.
Let me have a check
again
.让我再看一下
18
.
The Reception
Desk is straight
ahead
.接待处就在前面
19
.
After
you
,
please
.你先请
20
.
Excuse
me
,
where can I buy some cig
arettes
?劳驾我到哪儿可买到
香烟?
< br>
21
.
There is a
shop on the ground
floor
.一楼有个商店
22
.
It sells both
Chinese and foreign cigarettes
.在那儿可买到中国
香烟和外国香烟
23
.
Can I also get
some souvenirs
there
?也可以买到纪念品吗?
24
.
There is a
counter selling all kinds of souvenirs
.
有个柜台出售
各种各样的纪念品
25
.
Excuse
me
,
where is the
restaurant
?劳驾,请问饭厅在哪儿?
26
.
We
have
Chinese
restaurant
and
a
western
-
style
restaurant
.
Which
one do you
prefer
?我们有中餐厅和西餐厅,你愿意去哪个?
27
.
Id
like to try some Chinese food
today
.今天我想尝尝中国菜
许多规模比较大的公司都有一个接待员,我们通常叫前台接待。
The work of a receptionist
is interesting and varied.
前台接待的活可是不少。
The
work
is
also
important
because
the
receptionist
is
the
first
person
visitors see
when
they come
to
a firm.
So the
receptionist gives them
the
first idea of the firm.
我们来看看
Rose
这位前台接待、是怎样接待来访客人的吧。
Rose
is
a
receptionist
at
Modern
Office
limited.
In
this
part
Rose
will
speak to Mr. Hussein, who has an
appointment with the Sales Manager
Mr.
Shelli at 11:30.
ROSE: Good morning.
Can I help you?
MR HUSSEIN: Good
morning. Is this Modern Office Ltd.?
ROSE: Yes it is.
MR HUSSEIN:
I have an appointment with the Sales Manager at
11: 30.
ROSE: May I have your name,
please?
MR
HUSSEIN:
Hussein.
Omar
Hussein.
I'm
from
the
Gulf
Trading
Company.
ROSE:
Let
me
see...
Ah
yes,
Mr
take
a
seat,
Mr
Hussein.
I'll tell the Manager's Secretary you
are here.
英语口语对话
-
入住酒店对话内容
Guest: Hello, I’d like to check in
please. 你好,我想入住贵酒店。
Hotel staff: Certainly. Can I have the
name please?
当然可以,能把姓名
给我吗?
Guest: Mr Harold Smith.
Harold Smith
先生。
Hotel staff: Ok, Are you checking out
tomorrow?
好的,您是明天退房吗?
Guest: Yes, I am. That’s
right. 是的没错,是明天退房。
Hotel staff: Will you need a wake up
call, sir?
先生您需要唤醒服务吗?
Guest: Yes please. At
6.30am.
是的,请在早上
6.30
唤醒我。
Hotel
staff: Ok then, your room is 502 on the fifth
floor. Breakfast is
served between
6.30am and 9am. Enjoy your stay.
好的。您的房间
号码是五
层的
502
房间。早餐是早晨
6.30
到
9
点。祝您入住愉快。
Guest:
Thank you.
谢谢你。
【对话
2
】:
Guest: Good evening, I have
a reservation under the name of Tomlinson.
< br>晚上好,我有预定,名字是
Tomlinson. Hotel
staff: Ok I’ve found it. Checking out
on the 27th?
好,我找到了。是
27
日退房吗
?
Guest: That’s right.
没错。
Hotel staff:
Can I take a credit card for the deposit?
我能用您的信用
卡划账押金吗?
Guest: Yes, sure. Also, I’d
like a non
-smoking room please.
当然可以。
另外,请给我一间无烟房间。
Hotel staff: Certainly
madam. Here’s your key. Your room is on the 7th
floor and on the left. Room 781. Check
out is at 12 noon.
当然可以,女
士。这
是您的房间钥匙。您的房间在
7
层左侧,房间号码
781
。退房需要在中午
12
点之前。
酒店英语:酒店前台英语口语
一.概述
在酒店里所使用的英语会话
,
基本上是属于商业英语,
与日常生活会话中所使用
的英语略有不同,
较注重礼节。
正式英语通常会让
人误解为极艰深的英语,
其实,
只要套用一定格式的句子和单词
,就可以了。例如:
非正式英语
正式英语
What’s your
name? May I h
ave your name?
您贵姓?
请问您贵姓大名?
Do you
want some tea? Could you like some tea?
您要喝茶吗?
请问您想喝茶吗?
Over
here, please. Could you come this way please?
这边请。
请您往这边走好吗?
*
不要说
OK, Sure,
Yeah
等等,而要说
Certainly, Sir.
* Hey, uh-huh, Hang on
等等,也不适合在酒店中使用。
*
别说“I don’t
know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check
that for you.”
(请稍候,
我来帮您确认),然后请有能力处理的人前来协助。
*
对男性客人,尊称为
Sir;
面对女性客人时尊称为
Ms.
在招呼客人时,
最好说
“Excuse
me, Sir(Ms)”
,
不要直接称呼
Mr.
或
Ms.
至于
称呼小孩,可以直接使用
Excuse
me
,但是不可以直接称呼
boy
或<
/p>
girl.
*
正视对方的眼睛,以显
示出你的信心和诚意。但必须注意,注视对方的眼睛,
并不是无理地盯着对方看。
*
在面对语言不通的外籍人士时,
一定要多加利用手势和肢体语言。
但是使用手
势时要特别小心,因为对于不同国家、民族而言,手势的意义也大不相同。
二
.
基本待客英语
(一)在正式的英语表现里,疑问基本句型可分为下列四种:
1. May I ~
2. Could you ~
3. Would you ~
I ~?
只要理解这四种基本的句型,就可以处理大部分业务上的状况。
1
.自己要做什么事时,就使用
May
I ~
May I have your name, please?
请问尊姓大名
May I have
your check-out time, please?
请问您什么时候结帐离开?
May
I see your passport, please?
请让我看一下您的护照好吗?
May
I know your nationality, please?
请问您的国籍是什么?
2
.
麻烦客人时,可使用
Could you ~
Could you fill out the form, please?
请您填写这张表格好吗?
Could
you write that down, please?
请您写下来好吗?
Could
you draft the fax, please?
请您写下传真的草稿好吗?
Could you hold the line, please?
请不要挂电话好吗?
3
.询问客人的喜好或是做什么时,可使用
Would you ~
Would you like tea or coffee?
请问您要喝茶还是咖啡?
Would
you like to take a taxi?
请问您要搭计程车吗?
Would
you mind sitting here?
请问您介意坐在这里吗?
酒店英语日常用语
-May
I
come
in?-
我可以进来吗
?
-Come
in,please.-
请进。
-Please
don't
come
in.-
请不要进来。
-Just
a
moment(a
minute),please.-
请稍等一下。
-I'm
sorry
to
disturb
I
clean
the
room,sir?-
对不起打扰你了,我来打扫
一下房间好吗
?
-All
in,please.-
好的,请进
来。
-Please
clean
it
when
I
am
out.-
我马上要出去,请等
一会儿打扫。
-May
I
change
the
water
of
the
thermos
p>
now?-
我现在可以换水吗
?
-Yes,please.-
请换吧。
-Some
of
my
friends
will
come
and
see
me
this
you
please
giv
e
me
some
more
hot
bottles
and
tea
cups?
-
下午我有几位朋友来访,请给加些热水瓶和茶杯。
-Well,we'll
send
tea
into
the
room
when
the
visitors
come.
-
好,客人来访我们会端茶进来的。
-By
the
way,is
there
any
mail
for
me?-
顺便一下,有我的邮
件吗
?
-
there
is,I'll
give
it
to
you
in
time.-
没有。如果有的话,我会及时给你送
来的。
-Why
did
you
come
in
without
my
permission?-
你为
什么没经我允许就进来了
?
-It's
my
negligence.I
beg
your
pardon.-
我疏忽了
,请你原谅。
-I
come
and
make
the
I
do
it
now
or
later?-
我来做夜床,
你看是现在
做还是等会儿做
?
-Since
you
have
come,you
may
do
it
now?-
既然来了,现在就做吧。
-Here's
your
clean
'd
better
check
it.-
衣服洗好了,请您过目。
-I
am
collecting
the
fee
of
the
long
distance
call.-
我来收长途电话费。
-This
is
the
bill
for
the
room
rent
of
half
a
day.-
这是补半天房金的帐单。
-Here
is
a
telegram
for
you.-
这儿有一封你的电报。
-Why
is
it
unsealed?-
它怎么被拆开了
?
-Because
there
is
no
name
of
the
receiver
on
the
envelope,therefore
the
clerk
unsealed
it
in
order
to
find
out
the
name
of
the
receiver.
-
因为电报封面
没有收报人姓名,服务台为了查对姓名而拆开的。
-Have
you
lost
anything
today,sir?-
先生,你今天丢过什么东西吗
?
-Yes,a
wallet.I'm
looking
for
it
now.-
丢了一只皮夹子,我正在找呢。
-What
is
there
in
the
wallet?-
皮夹子里有
些什么
?
-My
daughter's
photo
and
some
money.-<
/p>
有一张我女儿的照片,还有一些钱。
-Look,is
this
wallet
yours?-
看,这
只皮夹子是不是你的
?
-Yes,it's
you
ever
so
much.-
是我的,太感谢你了。
-I
want
to
borrow
China
Daily
of
these
p>
days.-
我要看这几天的《中国日报》。
-Please
get
some
copise
of
China
Pictorial
for
me.-
请拿几份《中国日报》给我。
-Please
bring
some
chairs
for
me.-
请拿几把椅子来。
-Please
get
me
some
soap.-
卫生间的肥皂要添了。
-The
slippers
are
them
for
me,please.-
拖鞋坏了,请给换一双。
-Get
a
hot-water
bottle,please.-
请拿一只热水瓶给我。
-I
feel
a
bit
cold
when
I
get
me
a
< br>blanket.-
我睡得有点冷,请给我
加一条毯子。
-I
need
another
pillow.-
我需要加一只枕头。
-All
right,I'll
get
it
for
you
right
away.-
好的,我就去拿。
-Just
a
moment,I'll
do
it
right
now.-
请稍等一下,
我马上给你办好。
-Excuse
me.-
对不起。
-I
am
sorry.-
很抱歉。
-I
beg
your
pardon.-
请你原谅。
-Pardon
me
for
p>
interrupting.-
对不起打扰你们了。
-Please
excuse
me
for
coming
so
late.-
请原谅我来迟了。
-I'm
sorry
I
was
so
careless.-
很抱歉我太粗心了。
国际商务英语口语积累
一、商务:
what time
would be convenient for you?
你看什么时间比较方便?
I'd
like to suggest a toast to our cooperation.
我想建议为我们的合作干一杯。
Here is to our next project!
为我们下一个项目干杯!
would
you please tell me when you are free?
请问你什么时候有空?
gald
to
have
the
opportunity
of
visting
your
ompany
and
I
hope
to
conclude
some business with
you
。
-
-
-
-
-
-
-
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