标准客服邮件

TEMPLATE is arranged according to purchase process

Before ordered-Ordered

About Item(aaa)

Thank you for your contact with interest in our store and items.

Sorry but we now have problem with

the auction of the item. Thank you for your

attention and please

watch for the update of our listing if you are still interested in our items.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Thank you for your contact with interest in our store and items.

For your information:

This item

can be applied to your device (compatible)

and please take this item into your consideration.

This item

cannot be applied to your device

. Sorry for the inconvenience!

This item is

for all cameras with **mm camera lens.

You can get spare light bulbs in

local electric shops and most online stores.

Welcome to contact us again soon.

Jesse

Thank you for your contact. Welcome to visit our shop and search for the item you may need. Please try

to find the item you need with keywords (item name, device model, etc.) via the search bar in our shop.

Hope you can enjoy shopping in our store!

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Ended(edd)

Thank

you

for

your

contact

with

interest

in

our

store

and

items.

Sorry

but

this

listing

for

this

item

has

ended (not available) now. Please watch for our relisting if the item is restocked.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Discount(idd/sdd)

Thanks for your contact,

We are very sorry, but we provide discount in price if purchase over 20 in quantity in one order. Please

advise.

We are

very

sorry,

but

we

cannot offer shipping

discount

(combined

postage) as

it

is accumulated

by

each item size and total weight. We provide discount in price if purchase over 20 in quantity in one order.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Invoice.(iii)

Thanks for your contact. We will send you a money request via Paypal, you can pay us via that, please let

us know if there is still any problem, we will be glad to help.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

No record

Thanks for your contact, sorry but we cannot locate your purchase record in our system. For this case:

#1 Please confirm that you ordered the item from us? (If not, please turn to the correct seller for your

item.)

#2

Please

provide

the

buyerID

(and

transactionID

if

available)

for

the

order

of

the

item

to

us,

meanwhile the approximate purchase date as well, so we can check from our end.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Only paypal(ooo)

Thanks for your contact. As a policy to protect buyer and seller’s benefit, we only accept payment via

paypal.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

No local pick up(lpp/llp)

Thanks for your contact. We do apologize but our warehouses are not set up to accommodate pick up

requests. To

stop

or

hold

an

item

is

often

very

difficult

as

the

items

are

processed

with

an

automatic

shipping process. It will be much easier for us to ship the item to your location.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Shipping to the place(hhh)

Thank you for your contact with interest in our store and items.

As the auction page stated, we feel sorry but we

do not offer shipping service for this item to your

place

.

As stated on the auction page, we

can ship the item to your place

.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Cannot just sale the item you want(jjj)

Thanks for your contact, please refer to the package contents in the auction page, we do not separate any

items, exchange any part of the content or offer additional part to the package either. Welcome to visit our

ebay shop and search for the certain item (parts) you may need.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

C choice

Thanks for your contact. Sorry for the inconvenience.

There

is

only

one

color

for

this

item

in

this

auction. Sometimes

you

may

find

the

item

picture

with

different colors but please refer to the package content in the auction page. Welcome to visit our shop and

search for the item you may need in different color if available.

This item may

vary in color and randomly selected

when dispatching as stated on the auction page.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Wholesale(WWWW)

Thank you very much for your interest. For all wholesale inquiries, please send email to:

eshopicmanager (at)

Please also include the following information.

1) Model of item you wish to purchase

2) quantity (more than 20 items)

3) shipping address

If these items and quantity are available, our wholesale manager will calculate total best price for you

including shipping to your address, handling and insurance. If you wish to pay with PayPal, we can ONLY

ship

to

a

confirmed

PayPal

address.

Otherwise,

you

may

pay

via

money

order

and

we

can

ship

to

wherever you like. Also, we find it is very helpful for future service to you, if we can know how you plan to

distribute the items you purchase. Do you sell in a store? Or website?

Or are you simply purchasing a

quantity

for

gifts

or

promotions.

This

information

is

used

to

better

direct

you

in

any

future

contacts

regarding

your

purchase

from

us.

If

you

should

fail

to

receive

a

reply

to

your

request

it

is

due

to

low

quantity, or unavailability. Thank you very much again.

Jesse

Ordered-Paid

Watch for payment(wwp)

Thank

you

for

the

update. We

will

watch

for

your

payment. Meanwhile

we

have

ebay

assistant

to

file

unpaid dispute automatically to get sale fee credit from ebay on the

8th day

from sale date. If you need to

keep away from the notice, we kindly suggest that you need to fulfill the payment for your order(s) asap.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

No payment yet

Thanks for your update. From our base, your payment has not been confirmed from our end. Would you

please provide the

transactionID

to us, we can check it from our end. Meanwhile we have ebay assistant

to

file

unpaid

dispute

automatically

to

get sale

fee

credit

from

ebay on

the

8th

day

from

sale

date

.

Normally we will send it out within 2 business days once we get your payment.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Updated Transaction id(

ERP

无

payment,

客人

update with transaction id, pls frd id to jen and reply:

)

Thanks for your update, I will check with accounting dept. to confirm the payment, normally the payment is

processed automatically by system, unless some missing important info. In this situation, we have to look

for and link it to our system manually to get shipment processed.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Echeck(eee)

Thanks for your contact. We noticed that you have paid on Paypal via eCheck which takes 3-5 business

days to clear and appear on our Paypal account. We will ship your order within 1 business day after your

payment appears on our Paypal account.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

payment held

Sorry for the inconvenience, your payment held - Inquiry by PayPal - Case ID: PP-937-964-728. Could

you please contact paypal for assistance? Item will be sent out within 24 business hours after payment is

confirmed from our end.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

cancel order(ccc)

Thank you for the update. We will send you a cancellation request via Ebay, would you please respond to

that to cancel this order, it does no harm to your paypal account. Welcome to contact us again soon.

Jesse

Not marked as shipped

Thanks for your contact. Sorry for the inconvenience!

We use our own system to process shipment for all paid transactions automatically, not just through eBay

so sometimes it may not be marked as shipped on time.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Paid-Shipped

Change Shipping Address(ddd)

D1. If sale status is Ordered

Thanks for your update. Sorry for the inconvenience!

We are not allowed to change your shipping address for the order you made from us. Please make sure

you

CHANGE/CONFIRM

shipping address before you make the order. The paypal address

MUST

be the

ONLY SHIPPING ADDRESS

for your orders. This is for your protection.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

D2. If sale status is Paid

(Change ERP status from Paid to Pending Refund/To tina:

“

pending refund

”< /p>

-

“

paid

” )

Thanks for your update. Please accept our sincere apologies for the inconvenience!

Your payment has been received. Sorry but we are not allowed to change your shipping address for the

order you made from us. The paypal address

MUST

be the

ONLY SHIPPING ADDRESS

for your orders.

It is our policy to ship to a buyer's registered PayPal address attached to payment only. So we can not

change

address

directly,

because

it

*violates*

Paypal

*protection

policy*

to

ship

an

item

to

NON- PAYPAL-SHIPPING address. Occasionally we receive spam emails with requests to send item to

address other than the address show on buyer's Paypal payment. To avoid Fraud, we must send the item

to buyer's Paypal shipping address. Please understand this is for your protection.

For this case, we will issue refund to you via Paypal ASAP

.

You can reorder the item with updated

shipping address and we would arrange the shipping for you asap.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

D3. If sale status is Pending ship or Shipped

Thanks for your update. Please accept our sincere apologies for the inconvenience!

Sorry but we are not allowed to change your shipping address for the order you made from us. The paypal

address

MUST

be the

ONLY SHIPPING ADDRESS

for your orders.

It is our policy to ship to a buyer's registered PayPal address attached to payment only. So we can not

change

address

directly,

because

it

*violates*

Paypal

*protection

policy*

to

ship

an

item

to

NON-PAYPAL-SHIPPING address. Occasionally we receive spam emails with requests to send item to

address other than the address show on buyer's Paypal payment. To avoid Fraud, we must send the item

to buyer's Paypal shipping address. Please understand this is for your protection.

Your item has been shipped out to,

ADDRESS

For this case we strongly suggest that:

#1 Ask someone there to see if he/she can keep the package for you;

#2 Contact local post office for possible delivery or wait for our update for the undelivered package.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

stt

Thanks for your business, the shipping for your item is under processing.

For

your

information,

generally,

we

will

send

the

item

out

in

24

business

hours

after

your

payment

confirmed from our end.

**We use our own system to process shipment for all paid transactions automatically,

sometimes the

shipping status was not updated on time or delivery date varies

. Sorry for the confusion!

Thanks for your patience in advance. Welcome to contact us again soon.

Jesse

No tracking(nnn)

Thank

you

for

your

business.

Sorry

to

keep

you

waiting!

Your

item

was

arranged

to

send

on

DATE

without tracking number and it is now on the way to your paypal address.

Thanks for your patience in advance. Welcome to contact us again soon.

Jesse

Refuse delivery(rff)

Thanks for your contact, your item was sent

on DATE

and it is now on the way to your paypal address.

Normally we don’t accept return for buyer’s order in mistake. For this case you can refuse the delivery

when the item arrived in your paypal address. Further action would be taken when the item returned.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Transit status(ttt)(

仅限于国外发货的

)

T1. US/UK

Thank you for your business. Sorry to keep you waiting!

Your item was sent

on DATE

to your paypal address as below, please confirm:

From our base, your item had been shipped out via

DHL

with tracking

T#

to your paypal address. Please

keep contact with the courier for any updated information and check at:

/PTSInternetWeb/

or

For your information, due to our automatic dispatching system, we will send the item out in

24 business

hours

after your payment confirmed from our end.

US

buyers:

3-7 business days (approximately 1-2 weeks)

UK

buyers:

3-5 business days (approximately up to 1 week)

Thanks for your patience! Welcome to contact us again soon.

Jesse

T2. SFK

Thank you for your business. Sorry to keep you waiting! Your item was arranged to send

on DATE

without tracking number and it is now on the way to your paypal address as below, please confirm:

For a lower cost of the item to you , we take STANDARD SHIPPING (from Hongkong) and it will get to

you in

10-24 business days (approximately 2-5 weeks)

for buyers once we send it out from our

warehouse. Your understanding in this matter would be highly appreciated!

**We use our own system to process shipment for all paid transactions automatically,

sometimes the

shipping status was not updated on time or delivery date varies

. Sorry for the confusion!

Thanks for your patience! Welcome to contact us again soon.

Jesse

T3. EU

Thank you for your business. Sorry to keep you waiting!

Your item was arranged to send

on

to your paypal address as below, please confirm:

For your information, due to our automatic dispatching system, we will send the item out in 24 business

hours after your payment confirmed from our end. And it will get to you in

5-12 business days

(approximately 1-3 weeks)

for buyers once we send it out from our warehouse.

Thanks for your patience! Welcome to contact us again soon.

Jesse

T4. CONTACT AP

Thank you for your business. Sorry to keep you waiting!

Your item was sent

on DATE.

We shipped it to your paypal address as below, please confirm:

As the item had been shipped out and is on the way, please feel ease to wait for the arrival. You can:

#1 Ask families or neighbors to see if anyone keeps package for you;

#2 Keep contact with local post office for more info as sometimes the delivery would be delayed or left in

the post office.

For your information, the package would be delayed (even lost) due to the process with the carrier or

conditions like bad weather, etc. Sometimes happens and please let us have your patience with us.

**As

the

shipping

for

the

item

goes

on,

would

you

mind

giving

the

package

some

more

time

for

the

arrival?

Thanks for your patience! Welcome to contact us again soon.

Jesse

Tracking info(kkk)

K1. UPS

Thanks for your business.

From

our

base,

your

item

had

been

shipped

out

on

DATE

via

UPS

with

tracking

T#

to

your

paypal

address. Please keep contact with the courier for any updated information and check at:

/content/us/en/?=Footer

Thanks for your patience! Welcome to contact us again soon.

Jesse

K2. DHL

Thanks for your business.

From

our

base,

your

item

had

been

shipped

out

on

DATE

via

DHL

with

tracking

T#

to

your

paypal

address. Please keep contact with the courier for any updated information and check at:

/PTSInternetWeb/

or

Thanks for your patience! Welcome to contact us again soon.

Jesse

K3. RM

Thanks for your business.

From our base, your item had been shipped out

on DATE

via

Royalmail

with tracking

T#

to your paypal

address. Please keep contact with the courier for any updated information and check at:

/track-trace

Thanks for your patience! Welcome to contact us again soon.

Jesse

K4. PF

Thanks for your business.

From our base, your item had been shipped out

on DATE

via

Parcelforce

with tracking

T#

to your paypal

address. Please keep contact with the courier for any updated information and check at:

/portal/pw/home

Thanks for your patience! Welcome to contact us again soon.

Jesse

K5. FEDEX

Thanks for your business.

From

our

base,

your

item

had

been

shipped

out

on

DATE

via

Fedex

with

tracking

T#

to

your

paypal

address. Please keep contact with the courier for any updated information and check at:

/Tracking

Thanks for your patience! Welcome to contact us again soon.

Jesse

Lost refund or replacement(lll)

Thank you for your update. We are sincerely sorry that the item still hasn't arrived yet.

From our base we are informed that the package was shipped

on DATE

, but we afraid that the package

has lost in transit, we are willing to offer full refund as compensation.

Thanks for your understanding in this matter. Welcome to contact us again soon.

Jesse

Claim for lost

Thanks for your contact. We would start a claim for the package with the carrier

and the carrier would

trace your package from their end. We would take further action for you when we have the result. The

processing time varies and in this period we can do nothing but wait for the result.

**As the claim would go on, would you mind giving the package some more time for the arrival?

Thanks for your patience! Welcome to contact us again soon.

Jesse

UDI(udd/uud)

UDI temp sent, add to rf

Thank you for your business, from our base, we had shipped your item out on (

SHIPDATE

), but got an

undeliverable

return

from

carrier

on

(

RETURNDATE

),

we

are

here

to

inform

you

a

full

refund

will

be

issued

asap

to

your

paypal

account,

would

you

please

check

then,

meanwhile

you

can

give

this

item

another bid if it is still needed, please make sure your paypal address is updated.

Thanks for your understanding in this matter. Welcome to contact us again soon.