外贸英语信函

外贸英语信函：

For Delay in Shipment

（由于发货延迟而抱怨）

Dear Sirs,

The furniture we ordered from you should have reached us a week ago. The delay in delivery

has put us to great inconvenience. It is therefore imperative that you dispatch them immediately.

Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere. Please look into

the matter as one of urgency and let us have your reply as early as possible.

Yours faithfully

投诉与处理

Complaints and Adjustment

Dear Ms. Leung

Thank you for your fax of 17 January. We are extremely sorry to learn that an error was made in

carton 13 of the above order.

The missing 9,000 ball pens were sent this morning by Cathay Airways and the documents have

already been forwarded you.

We

greatly

regret

the

inconvenience

caused

by

this

and

the

previous

two

errors

and

offer

ore

sincere apologies. We can assure you that every effect will be made to ensure that similar errors do

not occur again.

Yours sincerely

Rob Subbaraman

Export Manager

询价

Inquiries

Ladies/Gentlemen

：

From the latest issue of Computer World, we have learned about your Business Guide software

package for IBM-compatible PCs. We would like to find out more information about the package

because we think it might be appropriate to the needs of our customers.

Would you mind answering the following questions

？

1. Is the program an integrated package, or does it come in several modules

？

2. Can the user switch from function to function without down-loading

？

3. Can the user customize the billing periods

？

4. Is there any provision for security

？

5. What is the price of the software

？

If you have a brochure that describes the package, we would appreciate you sending it along.

Sincerely yours.

SHEN Hushen g

（

Mr.

）

Import Manager

复函与报价

Replies and Quotations

Dear sirs,

In reply to your letter of 21st November, We have pleasure in enclosing a detailed quotation for

bathroom showers.

Besides those advertised in the Builders' Journal , our illustrated catalogue also enclosed shows

various types of bathroom fittings and the sizes available. Most types can be supplied from stock.

45-60 days should be allowed for delivery of those marked with an asterisk.

Building contractors in Hong Kong and Taiwan have found our equipment easy to install and

attractive in appearance. Naturally

all parts are replaceable and our quotation includes prices of

spare parts. We can allow a 2% discount on all orders of US$$6,000 in value and over, and a 3%on

orders exceeding US$$20,000.

Any orders you place with us will be processed promptly.

yours faithfully.

Francesco Marani

Sales Manager

定购与确认

Orders and Acknowledgment

Dear Mr. Sesay

：

We thank you for your fax of September 27, together with your orders G

.697 and G.698. G

.697

has been added to your Christmas order and G.698 is being made ready for immediate dispatch.

We regret that we are still unable to supply

We were very gratified to learn of the success you are having with our glassware , and we shall

be pleased to discuss your requests for more favorable terms. When our representative, Mr. Zhao,

calls on you in the New Year, he will make you an offer which we feel sure will meet with your

approval.

We send you our warmest congratulations on your increased business with us and look forward

to further increases to our mutual benefit.

Yours faithfully

Rui Xuezhen

Sales Manager

保险

insurance

Dear Miss Liao

：

I

am

sending

the

claims

form

you

requested

in

your

fax

of

23

November

199-

and

we

will

consider the matter once we have full details.

I think I ought to point out that this is the fourth time you have claimed on a shipment. Thought

I appreciate that your products are fragile, and that in each case the goods have been shipped clean,

it would be in your interest to consider new methods of packing. I agree that the claims have been

comparatively small, but in future you will have to ask your customers to hold consignments for

our inspection to determine the cause of damage. I should also mention that further claims affect

your premium when the policy is renewed.

Yours sincerely

Daniel Cooke

Greater China. Region