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酒店常用英语汇总
English for Front Office
Dept.
前厅部常用英语
1
、
Good morning/
Good afternoon /Good evening !
早上好
/
下午好
/
晚上好
!
2
、
Welcome to Ravi
Shinger International
Hotel
下午好!欢迎光临诺威香卡国际酒店。
3
、
How may I help
you ?
请问有什么可以帮到您?
4
、
May I know your
name ,please ?
请问贵姓?
5
、
Do you have a
reservation with
us
?请问您预订了房间了吗?
6
、I’ll check our room
availability 我来查一下是否有空房间。
7
、
Just a moment
,Please
请稍等
8
、
I'm sorry. We
have no record of a booking in your name.
对不起,我们没有以您的名义预订的房
间记录。
9
、
We have
standard rooms, single rooms, Garden suite and
presidential suite.
我们有标间、单
人间
、花园套房及总统套房。
10
、
How long do
you plan to stay?
请问您预计住几天?
11
、
May I see your
passport ?
我能看一下您的护照吗?
12
、
Your room
charge for one night is RMB***,sir/madam.
先生
/
女士,您一晚的房费是
**
*
元
13
、
The room
charge is include two
breakfast.
房价包含两份早餐。
14
、
please pay
RMB300 as deposit
请支付
300
元作为押金。
15
、
How would you
like to make the payment, in cash or by credit car
d?
请问您打算如何付款?现
金支付还是信用卡?
16
、
If you
need the room service ,please
dial8800.
如果您需要客房送餐,请拨
8800.
17
、
We hope you
enjoyed your stay
.
希望您在这儿住的愉快。
18
、
May I have
your room key ,please
?
请把房卡给我好吗?
19
、
Just
a moment ,please .I’ll draw up your
bill for you。请等一下,我帮你您结算账单
20
、
May I take a
print of the card
,please?
请让我划印一下您的信用卡,好吗?
21
、
Could you
please sign here ,please
?
请您在这里签名,好吗?
22
、
Here is your
card and your receipt
.
这是您的卡和收据。
23
、
Have a nice
trip .
祝旅途愉快!
24
、
May I know
what is wrong ?
请问有什么问题吗?
25
、
I beg your
pardon .
请再说一次。
26
、
I will speak
to our manager about
it.
我会向我们经理报告这件事情。
27
、
I will check
it with the department concerned .Would you mind
waiting for a minute ?
我跟
相关部门
联系一下。请你等一分钟好吗?。
28
、
I will correct
your bill.
我来把您的账单改过来。
29
、
We look
forward to serving you again
.
我们期待能再次为您服务。
30
、Here’s your room, Mr.
Johnson .After you .这是您的房间,约翰逊先生。您先请。
31
、
It is open
from 9 a.m. to 11 p.m.
它的营业时间是早上
< br>9
点到晚上
11
点。
32
、
You can
call the housekeeping if you need laundry
service
,
the number is 0.
如果您需要洗
衣服务,可以打电话给房务中心
,
号码是“
0
”
。
33
、
You can call
the front desk directly if you need a taxi . the
number is 8106.
如果您需要
出租车,可以直接
打电话给前台
,
号码是
8106
34
、
If there is
anything I can do for you , please call me .
如果有什么我能为您效劳的,请给我
打电话。
35
、
Could you hold
the line ,please
?
请不要挂断电话,好吗?
36
、
Breakfast is
served from 7:00 to 10:00
,
on the first floor
早餐是从上午
7
点到
10
点供应
,<
/p>
在一楼西餐厅。
37
、
At what time
can we expect you ?
您几点光临呢?
38
、I’m afraid another guest
is using it .I will bring it to your room as soon
as it’s
available ,will that be all
right
?
恐怕另一位客人正在使用。我会尽快送到您房间去,可以吗?
39
、
Please dial
8first ,then the room number .
您打房间号码,请在
房号前加“
8
”
。
1
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40
.
Please go
through the formalities for extending your
stay.
请您办理一下续房手续。
41
.
Let bellboy
lead you to your room.
让行李员送您上去。
room
isn't cleaned completely. Please have a rest in so
fa.
房间暂时未打扫出来,请您在
沙发上休息一会。
43
.
Do you
need bellboy take your
baggage?
您需要行李员为您搬运行李吗?
44
、
May I know
your room number?
我可以知道您的房号吗?
45
、
At what time
shall we call you
,
sir?
您需要几点钟叫醒呢,先生?
46
、
For IDD line
,please dial 9 first ,then the country code ,area
code and telephone number .
拨打国际长途电话,请先
拨
9
,然后再拨国家代码,区号和电话号码。
< br>
47
、
For IDD
line, the charge is RMB8 per minute.
国际长
途每分钟
8
元。
48
、
For DDD line,
the charge is RMB 0.7 per minute .
国内长途每
分钟
7
毛钱。
50
、
We have
sauna/massage /foot massage/
……
service, on the third
floor.
我们三楼提供桑拿、
按摩、足浴等服务。
5
1
、
We
offer this service in our
hotel.
我们酒店提供此项服务。
52
、
You can take a
sauna bath there.
您可以在那洗桑拿浴。
53
、I’m terribly sorry to
hear that .听到这样的事情,我真是非常遗憾。
54
、
I will contact
with engineer to repair it
.
我马上联系工程师将它修复。
English for Housekeeping
Dept.
客房部常用英语
1
、
You can call
the housekeeping if you need laundry service.
如果您需要洗衣服务,可以打电话
给房务中心。
2
、
You can call
the front desk directly if you need a taxi .
如果您需要出租车,可以直接打电话
给前台。
3
、
Thank you for
waiting
让你久等了
4
、
I will check
with my supervisor.
我得请示主管。
(常
用于回应客人的特殊要求)
5
、
Could you hold
the line ,please
?
请不要挂断电话,好吗?
6
、
Housekeeping .
May I come in
?
我是客房服务员,可以进来吗?
7
、
May I do your
room now ?
我现在可以清理您的房间吗?
8
、
What time would
be better for you ?
您什么时间合适呢?
9
、
You can call
the housekeeping when you want your room done ?
当您需要清理房间时,可以给房
务中心打电话。
10
、
Housekeeping
.May I collect your laundry
.
客房服务员,我可以收您的送洗衣物了吗?
11
、I’m afraid it’s too late
for today’s laundry .现在恐怕已经过了今天的洗衣时间。
12
、
Breakfast is
served from 7:00 to 10:00.
早餐是从上午
7
点到
10
点供应。
13
、I’m afraid
another guest is using it .I will
bring it to your room as soon as it’s
available ,will that be all right
?
恐怕另一位客人正在使用。我会尽快送到您房间去,可以吗?
14
、
I will contact
with engineer to repair it
.
我马上联系工程师将它修复。
15
、
I
’
m
afraid the line is busy now. Would you like to
try again?
电话正占线。你愿意稍等一
下,让我再试
一次吗?
16
、
At what time
shall we call you
,
sir?
您需要几点钟叫醒呢,先生?
17
、
Please dial 8
first ,then the room number.
请在房间号前加拨
p>
8
(内线拨打房间)
.
18
、
For IDD line
,please dial 9 first ,then the country code ,area
code and telephone number .
拨打国际长途电话,请先
拨
9
,然后再拨国家代码,区号和电话号码。
< br>
19
、
Just a
moment, I will send an attendant to your room
.
请稍等,我将让一个服务去您的房间。
English for Food & Beverage
Dept.
餐饮部常用英语
h of
Chinese Restaurant
中餐
1
.
How many, please?
请问几位?
2
、
This way ,
please .
这边请。
3
、
A waiter
/waitress will come soon to take your order
.
服务员很快会来为您写菜单。
2
……………………………………………………………最新资
料推荐…………………………………………………
4
、
It looks good
,smells good and tastes good
.
这道菜色、香、味俱全。
5
、
Why not try the
……
.?
要不要试试………呢?
6
、Which brand of
milk / beer/ cigarettes/wine/…would you prefer
?你喜欢什么牌子的牛奶
/
啤酒
7
、
It may take
about 15 minutes
可能需要
15
分钟。
8
、It’s c
risp/tasty/tender/clear/strong/spicy/arom
atic
它很酥脆
/
可口
/
鲜嫩
/
清淡
/
浓烈
/
辣
/
香味扑鼻。
9
、
Here is ****
for your order, please enjoy
it.
这是您点的菜,请慢慢享用。
10
、
Here is your
bill.
这是您的帐单。
English of Western
Restaurant
西餐:
1
、
Welcome to our
restaurant.
欢迎光临本餐厅。
2
、
Do you have a
meal voucher / breakfast
voucher?
您有早餐券吗?
3
、
Would you like
coffee or tea?
您想要咖啡还是茶?
4
、
This way
please. Would you like sitting by the
window?
这边请,您想坐在窗边吗?
5
、
May I take this
plate away?
我可以收掉这个盘子吗?
6
、
What kind of
egg style would you
like?
请问您的鸡蛋需要什么样的形式?
7
.
We have pan-
fried egg, scramble egg, boiled egg, poached egg.<
/p>
我们有煎蛋、炒蛋、煮蛋、荷包
蛋。
8
.
Would you like
one side or two
sides?
您是要单面还是双面?(煎蛋)
9
、
How would you
like the steak rare, medium, or well done?
< br>您喜欢几成熟的牛排,是生的,
5
分熟,
还是全熟?
10
、
What kind of
sauce would you
like?
您需要配什么汁?
11
、
Would you like
one glass of red wine with your
steak?
您的牛排需要配杯红酒吗?
12
、
Would you like
a vegetable salad or a fruit
salad?
你要蔬菜沙拉还是水果沙拉?
13
、
Here is ****
for your order, please enjoy
it.
这是您点
菜,请慢慢享用。
14
、We've got a choice
of….我们今天可供选择的有……..
15
、
How about some
refreshments?
来点点心怎么样?
16
、
I would
recommend so
me….我推荐一些…..
17
、
It may take
about 15 minutes
可能需要
15
分钟。
18
、
The food is
best eaten while hot. Please enjoy your
meal.
这道菜最好趁热吃,请慢用。
19
、
Would you like
to put that on your hotel
bill?
您准备把费用记到您的饭店总帐上吗?
20
、
Here is your
bill.
这是您的帐单。
21
、
I'm going to
kitchen to tell the chef to hurry right
away.
我马上去厨房催厨师们快一点。
其他
1
.
I'd like to
book a double room for Tuesday next
week
.下周二我想订一个双人房间。
2
.
What's the
price
difference
?两种房间的价格有什么不同?
3
.
A double room
with a front view is 140 dollars per
night
,
one with a rear view
is15dollars
Per night.
一间双人房
朝阳面的每晚
140
美元,背阴面的每晚
115
美元。
4
.
I think I'll
take the one with a front view
then
.我想我还是要阳面的吧。
5
.
How long will
you be staying
?您打算住多久?
6
.
We'll be
leaving Sunday
morning
.我们将在星期天上午离开。
7
.
And we look
forward to seeing you next
Tuesday
.我们盼望下周二见到您。
8
.
I'd like to
book a single room with bath from the after-noon
of October 4 to the morning
of October
10
.我想订一个带洗澡间的单人房间,
10
< br>月
4
日下午到
10
月
10
日上午用。
9
.
We do have a
single room available for those
dates
.我们确实有一个单间,在这段时间可以用。
10
.
What is the
rate
,
please
?请问房费多少?
11
.
The current
rate is
$
50 per night
.现行房费是
50
美元一天。
12
.
What services
come with
that
?这个价格包括哪些服务项目呢?
13
.
That sounds
not bad at all
.
I'll take
it
.听起来还不错。这个房间我要了。
3
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14
.
By the
way
,
I'd like a quiet room
away from the street if the is possible
.顺便说一下,
如有可能我想要一个不临街的安静房间。
15
.
Welcome to our
hotel
.欢迎光临。
16
.
So you have
got altogether four pieces of baggage
?您
一共带了
4
件行李,是不是?
17
.
Let me have a
check again
.让我再看一下。
18
.
The Reception
Desk is straight
ahead
.接待处就在前面。
19
.
After
you
,
please
.你先请。
20
.
Excuse
me
,
where can I buy some
cigarettes
?劳驾。我到哪儿可买到香烟?
21
.
There is a
shop on the ground
floor
.一楼有个商店。
22
.
It sells both
Chinese and foreign
cigarettes
.在那儿可买到中国香烟和外国香烟。
23
.
Can I also get
some souvenirs
there
?也可以买到纪念品吗?
24
.
There is a
counter selling all kinds of
souvenirs
.有个柜台出售各种各样的纪念品。
25
.
Excuse
me
,
where is the
restaurant
?劳驾,请问饭厅在哪儿?
26
.
We have
Chinese restaurant and a
western
-
style
restaurant
.
Which one do you
perfer
我们有中餐厅和西餐厅,你愿意去哪个?
27
.
I'd like to
try some Chinese food
today
.今天我想尝尝中国菜。
28
.
I want a
double room with a
bath
.我要一间有浴室的双人房。
29
.
How much a day
do you charge
?每天收费多少?
30
.
It is hundred
yuan a day including heating
fee
,
but excluding service c
harge
.一百元一
天,包括供暖费但不包括服务费。
31
.
It's
quite reasonable
.收费十分合理。
32
.
How long do
you intend to stay in this
hotel
?您准备住多久?
33
.
Have you got
through with the check
-
in
procedure
?你是否已经办妥住宿登记手续?
34
.
Can I book a
single room for my friend beforehand as he will
arrive in Shanghai tomorrow
morning
?我能为我的朋友预订一间单人房吗?他将于明天早上到达上海。
35
.
Would you mind
filling in this form and pay a hundred yuan in
advance for
him
.请填好并
预付一百元钱。
36
.
This is a
receipt for paying in
advance
.
Please keep
it
.这是预付款收据,请收好。
37
.
Have you any v
acant
(
spare
)
room in the hotel
?旅馆里有空余房间吗?
38
.
Sorry
,
< br> we
have
no
va
cant
(
spare
)
room
for
you
.
But
I
can
recommend
you
to
the
Orient
Hotel
where you may get a spare room
.对不起,我们已经客满了。但是我可以介绍您去东方饭店,那里有空
余的房间。<
/p>
39
.
Good
afternoon
,
my room number is
321
.
Any mail for me
?下午好!我的房号是
321
。有我的信
< br>吗?
40
.
< br>Yes
.
You have two letters
and one telegram
,
also a
message was left by a lady before one
h
our
.有的。您有两封信和一封电报,一小时前有一位小姐来电话留言给您。
41
.
I'll
mail a letter to U
.
S
< br>.
A
.
by
airmail
.我要寄一封航空信到美国。
42
.
How much do I
have to pay for you
?我要付多少钱?
43
.
A
letter
generally
mails
to
America<
/p>
—
Europe
—
Africa
by
airmail
.
First
20
grams
is
20
yuan
.通
< br>常一封寄到美国、欧洲、非洲的航空信,
20
克收费
p>
20
元。
44<
/p>
.
Yes
,
we do have a reservation for
you
.对了,我们这儿是有您预订的房间。
45
.
Would you
please fill out this form while I prepare your key
card for you
?请您把这份表
填好,我同时就给您
开出入证,好吗?
46
.
What should I
fill in under ROOM
NUMBER
?“房间号码”这一栏我该怎么填呢?
47
.
I'll put in
the room number for you later
on
.过会儿我来给您填上房间号码。
48
.
You forgot to
put in the date of your
departure
.您忘了填写离店日期了。
49
.
And here is
your key
,
Mr
.
Bradley
.
Your room
number is 1420
.给您房间的钥匙,布拉德利先
生。您的房间号码是
1420
。
50
.
It
is
on
the
14th
floor
and
the
daily
rate
p>
is
$
90
.
p>
房间在
14
层,
每
天的房费是
90
美元。
51
.
Please
make sure
that you have it with you all the
time
.请务必随时带着它。
4
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