HND人力资源管理outcome

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Section 3: Open System Theory

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Section 4: Different stakeholders

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Section 5: Effective control strategy

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Conclusion

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Reference

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Introduction

The

purpose

of

the

report

is

what

to

understand

more

fully

the

organization

management. I learned c

ompany's departments’

work together in order to achieve the

company's goals. This report has five sections which are relationship between goals,

objectives and policies

，

differences between the formal and informal organization

，

open System Theory, different stakeholders and

effective control strategy

.

Section 1: Relationship between goals, objectives and policies

The

relationship

between

goals,

objectives

and

policy

facilitates

to

the

effective

management.

Goals

and

objectives

provide

the

desired

results,

and

the

policy

is

guiding people how to do. Feasible policies can help the realization of the aims and

objectives of better.

Goals:

Goals are long-term. Consumer goals are to provide to the customer the demand of

consumers.

Shangri-La Hotels maintain a high quality of customer service. This is the

Shangri-la Hotel's consumer goals. Product goals are to provide customers with high

quality product. Craig insisted on selecting the freshest fruits and vegetables this is the

Shangri-la Hotel product goals. Service goals are to provide customers with high

standards of service. The Shangri-la Hotel promises when customers need the waiter,

waiter arrive within five minutes to the customer side. This is the Shangri-la Hotel's

service goals.

Objectives:

Objectives

are

short-term.

Objectives

are

more

specific

than

the

goals;

it

can

determine

the

specific

direction.

Objectives

can

help

an

organization

determine

a

number of factors such as the time factor and the causal factors. The Shangri-la Hotel

promises

when

customers

need

the

waiter,

waiter

arrive

within

five

minutes

to

the

customer side. The Shangri-la Hotel maintained a 3-star Michelin chef. These are the

Shangri-la Hotel's objectives. SMART make objectives more effective more efficient

concrete.

Kitchen

staff

training

date

is

by

May

1999.

Waiting

staff

to

attend

table

within 3 minutes.

Policies:

Policies

provide

a

fixed

set

of

rules

or

guidelines.

Craig

stock

only

in

the

Gordon

Meldrum Company. Ailsa increase their salary. All staff received training in the hotel

of the highest standards. These are Shangri-La's purchase policies.

Section 2: Differences between the formal and informal organization

Each Business organization has a formal and an informal aspect of organization.

Formal organization

Formal

organization

has

a

clear

organizational

structure

and

clear

management

delegation and has a certain degree of control. Formal organizations are designed to

be clear regulations and determining role. Shangri-La Hotel is a formal organization.

Informal organizations