-
Ref 9
索引号码
:
问题解决工作表
回顾日期
: 06/05/10
状态
7
预防
8
结案
3
对策
4
诊断
5
解决
6
验证
零件号码
: 99270022011
Z
步骤
反应
0
准备
1
团队
2
描述
注册
问题并提出短期解决方
案
Registered
problem and
Short Term Corrective
Action
in place in house.
提出长期解决方案但并未实
施
Long
Term Corrective
Action developed but
not
implemented.
实施长期解决方案，监管并
验证效果
Long Term
Corrective Action
implemented.
Monitoring/evaluating
effectiveness.
长期解决方案验证有效。结
案
Long
Term Corrective
Action confirmed
effective.
Problem closed.
Problem Solving Worksheet
Prepare for Problem Solving
准备问题解决
Is an
Emergency Response Action Needed?
0
- Does the problem
warrant/require an 8D? If so
comment
why and proceed.
-
此问题是否需要应用
8D
？如果是的，填写原
因并继续
(If
needed document actions in Action Item Table)
是否需要紧急反应措施？
（如果需要的，将措施记录在措施表格内）
Team Assembled
- Establish a
small
1
group of people with
the process/product
knowledge,
allocated time, authority and skill in
the required technical disciplines to
solve the
problem and implement
corrective actions.
Team Goals:
团队目标：
Team Objectives:
团队任务：
成立团队
–
成立一个小组，成员具有工
艺
/
生产知识，时间，权限与所需技能以解决问
题并实施修正方案。
Department
Name
(Team Leader
First)
部门
姓名（组长在第一位）
Skills
技能
Responsibility
职责
Note: This is
an
electronic master
, the
user is responsible to check always the hard copy
to ensure it is the latest revision.
Form: 1765.329 -196/1
Ref 9
Sketch of
Problem
问题草图
- Provides the
starting point
for solving the problem or non-
conformance issue.
Need to have “correct” problem
description to
identify causes. Need to
use terms that are
understood by
all.
提供解决问题的初始点或者
不符合标准的问题
需要“正确的”问题描述以确定起因，需要使
用所有人都理解的描述
Customer(s):
客户
List all of the data and documents that
might help
you to define the problem
more exactly?
列举所有可以帮助更准确地定义问题的数据与文
件？
Is there an
action plan to collect additional
information?
是否有行动计划以收集额外的信息？
Prepare Process Flow Diagram for
problem.
给问题准备流程表
Problem
Description
2A
问题描述
–
2B
W
h
o
谁
IS
是
Who is affected by the problem?
被影响的是谁？
Who first
observed the problem? (Internal/external)
< br>谁首先发现问题？（内部
/
外部）
To whom was the problem reported?
问题报告给了谁？
What
type of problem is it?
问题的类型是什么？
What
has the problem?
什么发生了问题？
What is happening?
发生了什么？
Do we have
physical evidence of the problem in our
possession?
我们是否有问题的物质证据？
Why
is this a problem?
这为什么是个问题？
Is the process where the problem
occurred stable?
发生问题的流程是否稳定？
IS
NOT
不是
Who is not
affected by the problem?
不被影响的是谁？
Who did not find the problem?
谁没有发现问题？
What
does not have the problem?
什么未发生问题？
What
could be happening but is not?
什么可能发生问题却没有发生？
What could be the problem but is not?
什么可能是问题但是却不是？
W
h
a
t
什
么
W
h
y
为
什
么
Why is it not a problem?
为什么不是问题？
Note: This is an
electronic
master
, the user is responsible to
check always the hard copy to ensure it is the
latest revision.
Form: 1765.329
-196/1
Ref 9
Where was the problem observed?
Where could the problem be located but
is not?
问题在哪里被发现？
问题可能出现在哪里却没有？
Where does the problem occur?
Where else could the problem be located
but is not?
问题发生在哪里？
问题还有可能出现在哪里却没有？
When was the problem first noticed?
When could the problem have been
noticed but was
not?
问题第一次被注意到是什么时候？
什么时候问题可能被发现却没有？
When has it been noticed since?
从什么开始被注意到？
Quantity of problem?
How
many could have the problem but don’t?
问题发生数量？
问题可能发生多少却不是？
How
Much is the problem causing in dollars, people,
How big could the problem be but is
not?
& Time?
问题可能多严重却没有？
问题损失多少金额，人员和时间？
What is the trend
(continuous, random, cyclical)?
What
could the trend be but is not?
趋势是什么（持续，随机，循环）？
趋势可能是什么却不是？
Has
the problem occurred previously? (If so attach
previous PSWs & CIFs)
问题之前是否发生过？（如果是，附上之前的
PSW
与
CIF
）
H
o
w
O
f
t
e
n
频
率
H
o
w
W
h
e
n
M
u
c
h
/
W
< br>h
e
r
e
什
么
时
M
a
n
y
多
哪
里
候
少
Problem Description
-
Combine the relevant information, this
will be your Problem Description
问题描述
–
包括相关信息，这将成为你的问题描述
2C
Note: This is an
electronic master
, the user
is responsible to check always the hard copy to
ensure it is the latest revision.
Form:
1765.329 -196/1
Ref 9
Interim Containment
Actions -
Temporary actions
to contain the problem and “fix” until
3
permanent correction is in place.
(Note: Validate that the action taken
works).
List
containment action(s) here and fully document
Actions in the Action Item Table.
临时抑制措施
–
临时措施包括问题与“修复”指导
永久修正案到位
（注意：验证措施有效）
在此列举抑制措置并将措施完整记录在措施表中。
Diagnose Root Cause
–
Analyse for
“Root Cause” of the problem. Identify and verify
the
Escape
Point.
4A
4AA
诊断根本原因
–
分析问题的“根本原因”。确认并验证遗漏点。
Brainstorm the possible causes of the
problem (
attach
)
使用头脑风暴以寻找问题的可能起因
（附上）
Cause and Effect Diagram
(Attach copy of complete diagram(s) as
appropriate)
起因与效果图
（酌情附上完成的图表）
How made?
如何被制造？
Why did it get out?
为何出厂？
People
Materials/Info Machine
Problem (effect)
People
Materials/Info Machine
人
材料
/
信息
设备
问题（效果）
人
材料
设备
Method Environment
Measurement
Method Environment Measurement
方法
环境
测量
方法
环境
测量
Note on
Diagram(s) circle the most likely contributors (3
max) from each side.
注意：在图表的每侧圈出最可能的因素（
最多
3
个）
Note: This is an
electronic
master
, the user is responsible to
check always the hard copy to ensure it is the
latest revision.
Form: 1765.329
-196/1