速买通客服英语模板资料

速买通客服英语资料

孙从众整理

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未付款订单

Dear $$buyer,

We have got your order

。

But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to conta

ct me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks

！

Best Regar

ds $$myname

译文：我们已收到你的订单，但订单似乎未付款。如果在价格和尺寸上有什么能帮助的，请随时与我联系。当付款 完成，我将立即

备货并发货。谢谢！

提示：请根据您产品自身特点对描述内容进行修改。

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已付款订单

Dear $$buyer,

Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship your order out within XXX business days as

promised. After doing so,we will send you an e-mail notifying you of

the tracking number. If you have any other questions, please feel free to let me know. Thanks!

Best Regards

$$myname

译文：您的订单编 号为

XXXXXXXXXXXXXX

的款项已收到，我们将在承 诺的

XXX

天内发货，发货后，我们将通知你货运单号。如果您

有任何问题请随时联系我。谢谢！

提示：请填上您的订单号和发货天数。

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发货后

Dear $$buyer,

The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXXXXXXXX.

The shipping status is as follows: XXXXXXXXXXXXXX. You will get it soon.

Thanks for your support!

Best Regards

$$myname

译文：订单号为

XX XXXXXXXXXXXX

的货物已经发货，发货单号是

XXX XXXXXXXXXXX

，运输方式是

XXXXXXXXXXX XXX

，订单状态是

XXXXXXXXXXXXXX

提示：请填写订单号、发货单号、运输方式和发货日期。

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询问是否收到货

Dear $$buyer,

According to the status shown on EMS website, your order has been received by you. If you have got the items, please

confirm it on . If not, please let me know. Thanks

！

Best Regards $$myname

译文：

< br>EMS

网站显示您已收到货物。如果您已收到货物请到敦煌网确认，如果有问题请 告知我。谢谢！

提示：可根据您货物的实际情况进行更改。

客户投诉产品质量有问题

Dear $$buyer,

I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in

good condition before shipping it out, I suppose that the damage might have happened during the transportation. But

I’m

still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make t

his up next time you buy from us. Thanks for your understanding. Best Regards $$myname

译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装 没有问题才给您发货的。残损可能发生在运输过程中，但我仍

旧因为带给您的不便深表歉 意。当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。

提示：请根据投诉的实际情况

进行更改。

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订单完成

Dear $$buyer,

I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items

and look forward to doing more business with you in future. Thanks

！

$$myname