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餐饮英语
一、服务用语
（一）
、预定
Always
confrim
facts---the
number
of
persons,the
time
,the
date
,special requirement ect.
Good
morning /afternoon/evening .(The
name of the restaurant and
your name)May I help you ?
早
上（下午、晚上）好，
（自报餐厅名）
，我能为您做些什么？<
/p>
How many persons are there
in your party ,sir/madam?
请问共有多少人用餐，先生<
/p>
/
女士？
How many guests are coming?
请问共有多少人用餐？
What
time would you like to arrive?
请问你们几点钟到？
May I
have your name ,please?
请问您的姓名？
Could you
spell that for me ,please ?
请您拼读一下您的姓名好吗？
May
I take your telephone number, please ?
可以留下您的电话号码吗？
Is
there anything special you would like us to
prepare,sir/madam?
请问您有什么特殊要求需要我们做准备的，先
生
/
女士？
I am afraid that we only
can
guarantee the
table
before 8:00 in the
evening .
恐怕我们餐厅只能为您留桌到晚上
8
：
00
I am afraid
we only serve lunch until 2:00 in the afternoon.
恐怕我们餐厅午餐时间到下午两点。
If you have any further
requirements,please let us know.
如果您有什么要求，请通知我们。
（二）问候客人
To
show
the
guests
hw
please
you
are
to
see
them .
Use
guest
＇
name if you
know,to personalize the contact.
Good
morning /afternoon/evening .Welcom to our
restaurant.
早上（中午、晚上）好，欢迎光临。
May I help you ,sir/madam?
我能为您做什么？
Do you
have a reservation,sir/madam?
请问您有预定吗？先
生
/
女士
Please follow me,sir/madam.
请跟我来，先生
/
女士
This way please,sir/madam
请这
边走，先生
/
女士
Please mind your step,sir/madam.
s
请留
意脚下，先生
/
女士
（三）请客人等候
Show the
guests that you are concerned.. It is important
that they do
not feel ignored.
I
＇
am sorry,
sir/madam.W
e do not have a table free
now .W
ould you
like to have
a drink in the bar(lounge)?W
e shall
call you as soon as
possible.
对不起，先生
/
女士。我们现在没有空餐桌，请您在酒吧稍
等一
下，好吗？一有空桌，我们酒会立即通知您。
W
e are rather full this
evening .Would you care to wait for a while?
我们今晚客满了，您不介意稍等片刻吗？
I am sorry to keep you waiting
,sir/madam.
对不起，先生
/
女士，让您久等了。
I do apologize
for the delay
。
对不起耽搁了这么久。
（四）对餐桌不满意
I
am
sorry,
sir/madam.W
ould
you
care
to
follow
me
to
another
table?
对不
起，先生
/
女士，请随我去另一张餐桌。
Which would you prefer, here by the
window or near the door?
您是愿意靠窗坐呢，还是靠门坐？
I
＇
am sorry,
sir/madam.. All the tables by the window are
occupied.
对不起，先
生
/
女士，所有靠窗的餐桌都满了。
Is this table fine with you ,sir/madam?
请问您对这张餐桌满意吗？先生
/
女士
？
（五）
、预定的餐桌被客人占了
向预定的客人道歉并且通知他餐桌一般为客人留座
15
分钟，并
在客人预定时告知
W
e will have another table
ready immediately.
我们立刻会准备好另一张餐桌。
Sorry for the
inconvenience.W
ould you care for a
drink at the bar?
很抱歉给您带来了不便，请您在酒吧喝一杯好吗？
W
ould you like to sit here
,sir/madam?
您介意坐在这儿吗？先生
/
女士？
Excuse
me
,sir/
has
been
a
mistake
,please
wait
a
moment and I will check.
对不起
，先生
/
女士，一定是哪儿出了问题，请稍等一会儿，我
这就查一下。
（六）
、展示菜单
< br>再次向客人表示感谢并立刻呈递菜单，
协助客人看菜单，
并推销
厨师长特选
Here is
the meue for you ,sir/madam.
这是您的菜单，先生<
/p>
/
女士。
W
e have an excellent black
pepper steak today
我们今天有上好的黑椒牛排。
May
I suggest you try the king prawn,the chef
recommends it.
我能向您推荐厨师特选扒大虾？
If
you need any help ,please call me.
如果您在用餐时有什么问题，请告诉我。
（七）
、点菜服务
< br>时刻关注客人，请不要将菜单给客人后不管，过
30
分钟
后才点
菜，注意客人的身体语言，他们可能在暗示需要您的服务，尽力
< br>向客人推销菜品。
Are you ready to
order now?
请问可以为您点菜了吗？
May I take your order now?
请问可以为您点菜了吗？
Are
you being helped ,sir/madam?
请问有服务员为您服务吗？
What would you like to start?
请问先给您上些什么？
What would you like to order?
请问您想吃些什么？
Y
es,sir/madam.W
e
do have a selection of vegetable dishes.
是的，先生
/
女士，我们有很好的蔬菜精选。
How
would
you
like
your
steak
cooked(done)?(rare/medium
rare/medium/medium well
/well done)
请问您的牛排需要几成熟？
W
ould you like your eggs
sunny side up ?
请问您的鸡蛋是单面煎吗？
W
ould you like your bacon
crisp?
请问您的熏肉需要煎一下吗？
W
ould you like
toast,croissants or rolls?
请问您是要烤土司呢，牛角包好是小圆面包？
W
ould you like tea or
coffee?
请问您是要咖啡或是茶？
W
ould youlike Chinese or
English tea ?
请问您是要中国绿茶还是英国茶？
What kind of fruit would you like?
请问您是用哪种水果？
What
sort of appetizer would you like?
请问您是需要哪种头盆？
W
ould you like some hors
d
＇
oeuvres?
请问您需要头盆吗？
W
ould you like to have soup
first?
请问年年
是先用汤吗？
W
ould you like to have the
Table D’hotel or A
La
请问您是用套餐呢还是零点？
Carte menu?
W
ould you like
some cakes?
请问您用点甜点吗？
W
ould you like your coffee
with or without cream?
请问您的咖啡要不要加奶？
W
ould you like some more ?
请问您还需要点别的吗？
What
sort of side-dish would you like ?
请问您想配什么吃？
May I
suggset our Parma ham? It’s very nice.
我能向您推荐派玛火腿
?
吗味道好极了
。
The chef’s special today
is vegetable with green peas?
今天厨师长特选是青豆蔬菜。
May
I recommend the shrimps sauted with green peas?
我们向您推荐虾仁炒青豆吗
?
If
you don’t mind ,may I recommend the vegetable with
crab meat?
如果您不介意，我向您推荐蟹肉蔬菜吗？
If possible ,we ‘ll be pleased to meet
your wish .I’ll check with the
supervisor and the chef.
如果可
能，
我们十分高兴能满足您的需求，
我将和主管和厨师长
联络
I’m afraid
we
do not
have
the dish
now .May
I suggest something
else?
。对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？
I’m
terribly
sorry
,sir/
dish
has
been
sold
out .May
I
offer
you the Steak Diane instead?
我十分抱歉，先生
/
女士。这道菜已经卖完。我能向您推荐
戴安
娜牛排吗？
I’m
afraid it’s not on the meue this
evening .
恐怕这道菜今晚售缺。
I’m
terribly sorry ,sir/madam. W
e don’t
have any now.
对不起，先生
< br>/
女士。这道菜已经卖完了。
I am afraid we do not
have
time
to prepare the dish
unfortunately.
May I suggest
something else?
对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？
（八）
、推荐饮料
Offering guests drink before
their meal will show attentiveness and
increase sales. Extra sales mean extra
profit.
W
ould you care for
somethng to drink before your meal?
您在用餐前需要用些饮料吗？
W
ould you like to see the
drink/wine list?
您是否要看饮料
/
佐餐酒单？
May I suggest
Tsingtao Beer with your meal?
It does well with it.
我可以向您推荐青岛啤酒配餐吗？它非常合适。
I
suggest
Chinese
mineral
water
if
you
would
like
something
refreshing .
如果您需要一些清新的饮料，我向您推销中国矿泉水？
W
ould you care for a liqueur
or brandy?
您喝一些利口酒或白兰地吗？
W
ould you care for an
aperitif?
您介意喝一些开胃酒吗？
What
kind of wine do you
prefer ?May I recommend Chinese Mao
Tai?
请问您是喝哪种葡萄酒？我能腿中国的茅台吗？
W
e
have
a
special
drink
promotion
this
evening,may
I
suggest
the
Five
Star Beer?
今晚我们有一种特别推荐饮料，五星啤酒怎么样？
W
e have excellent Chinese
red wine which I can recommend.
我们可以向您推荐口感幼稚的中国红葡萄酒。
I am afraid we do not have this
brand,But I recommend the Five Star
Beer.
恐怕我们没有这个牌子，但我可以向您推荐五星啤酒
（九）
、时刻关注客人
Check
that the
guests
have everything they
need i. e.
ashtry, salt,
pepper, sugar,
toothpick.
Is everything to your
satisfaction?
请问您对一切还满意吗？
Is everything
all right with your meal?
请问您对用餐还满意吗？
W
ould you care for another
drink?
请问您还需要一杯饮料吗？
W
ould you like any more
water?
请问您还需要加些冰水吗？
Can I bring you anything else?
请问您还需要我为您提供些什么吗？
Is there anything that I can do for you
?
我还能为您做些什么吗？
Is
there anything else I can do?
我能为您做些什么呢？
May I take up a few moments of your
time?
请问我能占用您一些时间吗？
May I speak to you for a
moment,sir/madam.
对不起先生
/
女士，我能和您谈一会吗？
May I
take the glasses away?
我可以撤下杯子吗？
May I
clean your table now?
请问我能清理餐桌吗？
W
ould you like me to clear
your table?
请问您需要我帮您收拾一下餐桌吗？
（十）
、处理投诉
The
guests
must
be
satisfied
at
all
times.
If
the
complaints
is
justified , then take the
dish off the bill altogether. Do not necessarily
insist
on
a
compensation,as
this
may
appear
acheap
way
of
dismissing
the
matter. . W
e want to
stand for quality,so we are glad
to
receive
criticism.
All
complaints
should
be
dealt
with
internally
whenever possible.
I
＇
am sorry,
sir/madam. I
‘
ll change it
right away.
对不起先生
/
女士，我马上给您换掉。
Thank you for
bring this matter to our attention.
感谢您让这件事引起我们的注意
I
＇
am sorry. The
dish shall be replace immediately.
对不起，这道菜将立即被换掉
I
＇
am sorry, but
we are glad you pointed this out to us.
对不起，但我们很高兴您向我们指正出来
Please accept our apologizes.
请接受我们的道歉
I am
terribly sorry,sir/madam. I
must apologize.
实在对不起，先生
/
女士，我很抱歉。
I am
terribly sorry for such a
mistake.
我为这样的鲁莽向您道歉。
I ’m
terrible
sorry. This is not our usual standard.
我很抱歉，这不是我们通常的水准
I
would like to apologize once again
我再次向您郑重道歉。
I am
sorry ,sir/madam. I did not notice.
对不起
，先生
/
女士，我没有注意。
（十一）
、甜品服务
W
ould you like dessert now?
请问您现在需要甜点吗？
W
ould you like to see the
dessert menu,sir/madam?
先生，请问您需要看看甜点单吗？
Which would you like prefer,sir/madam.
The dessert or the cheese?
请问您是需要甜品还是奶酪？
（十二）
、呈递帐单
Never give
the bill to the
guests by
telling them
loudly
how
much
the
expense
is.
Otherwise
you
may
put
the
guests
into
an
embarrassment situation.
Excuse me ,sir/madam .Here is your
bill.
对不起，先生
/
女士，这
是您的帐单
W
ould you
like to have the bill now?
请问您是现在结帐吗？
W
ould you like to pay in
cash or by credit card?
请问您是付先进还是用信用卡？
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