美国卓越绩效评价准则(中英文对照版)-P组织简介

美国卓越绩效评价准则（中英文对照版）< /p>

-P

组织简介

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jackiefeng

发表于

2008-12-23 10:10

2008

年美国波多里奇国家质量奖

CRITERIAFOR PERFORMANCE

EXCELLENCE

卓越绩效评价准则

Importance of Beginning With Your Organizational

Profile

从组织简介开始的重要性：

Your Organizational Profile is critically

important because:

关于组织的简介十分重要，因为：

. it is the most appropriate starting point for

self-assessment and for writing an

application;

·

它是自我评价及撰写申请材料的最恰当的起点；

.it helps you identify potential gaps in key

information and focus on key performance

requirements and results;

·

它有助于组织明 确关键信息中可能存在的差距并聚焦于

关键的绩效要求和结果；

.it is used by the Examiners and Judges in

application review, including the site visit, to

understand your organization and what you

consider important (you will be assessed using

the Criteria requirements in relation to your

organizations environment, relationships,

influences, and challenges, as presented in

your Organizational Profile); and

·

评审员和评委在开展评审工作，包括现场审核时，据此

来了 解申奖组织，了解申奖组织认为重要的那些方面（申奖

组织将会被依据准则要求，对照在 组织简介中描述的环境、

关系、影响和挑战来进行评价）；

.it also may be used by itself for an initial

self-assessment. If you identify topics for

which conflicting, little, or no information is

available, it is possible that the Organizational

Profile can serve as your complete assessment,

and you can use these topics for action

planning.

·

它本身也可作为初步的自我评价。如果组织发现某些主

题信息互相矛盾、很少信息或是根本没有信息，则组织简介

或许就 起到了一次全面评价的作用，

组织就可以针对这些主

题来计划行 动。

P

Preface:Organizational Profile

P

前言：组织简介

The Organizational Profile is a snapshot of

your organization, the KEY influences on HOW

you operate, and the KEY challenges you face.

组织简 介

是有关组织、

组织运营的关键影响因素以及组织

所面临的关键挑战的一个简要的描述。

P.1OrganizationalDescription: What are your key

organizational characteristics?

P.1

组织的概况：组织的关键特征是什么？

Describe your organization°

Os operating

environment and yourKEY relationships with

CUSTOMERS, suppliers,PARTNERS, and

STAKEHOLDERS.

说明组 织的经营环境以及与顾客、

供应商、

合作伙伴和利

益相关者的关键关系。

Within your response, include answers to

the following questions:

在报告中，要答复以下问题：

zationalEnvironment

a.

组织的环境

(1)What are your organizations main

products and services? What are the delivery

mechanisms used t provide your products and

services to your CUSTOMERS?

(1)

组织 的主要产品和服务是什么？将产品和服务提供

给顾客的交付机制是怎样的？

(2)What is your organizational culture?

What are your stated PURPOSE,

VISION,MISSION, and VALUES?

(2)

组织的文化是什么？组织所主张的宗旨、愿景、使命

及价值观是什么？

(3)What is your WORKFORCE profile? What

are your WORKFORCE or employee groups and

SEGMENTS? What are their KEY requirements

and expectations? What are their education

levels? What are your organizations

WORKFORCE and job DIVERSITY, organized

bargaining units, KEY benefits, and special

health and safety requirements?

(3)

组织的员工概况是怎样的？员工或雇员群体和细分情

况是怎样的？他们关 键的需求和期望是什么？员工的教育

水平如何？说明员工构成和职位构 成的多样性、组织化的劳

资谈判单位、关键利益以及特殊的健康和安全要求是什么？

(4)What are your major facilities,

technologies, and equipment?

(4)

组织主 要的设备、技术和设施是怎样的？

(5)What is the regulatory environment

under which your organization operates?

What are the applicable occupational health

and safety regulations; accreditation,

certification, or registration requirements;

relevant industry standards; and

environmental, financial, and product

regulations?

(5)< /p>

组织运营的法规环境是怎样的？有哪些适用的职业安

全和健康法规 ，认可、认证或注册的要求，相关行业标准，

环境、财务及产品的法规？

zationalRelationships

b.

组织的关系

(1)What are your organizational structure

and GOVERNANCE system? What are the

reporting relationships among your

GOVERNANCE board, SENIOR LEADERS, and

parent organization, as appropriate?

(1)

组 织的结构和治理体制是怎样的？组织的治理机构、

高层领导者和隶属公司之间的报告关系 是怎样的（适用时回

答）？

(2)What are your KEY CUSTOMER and

STAKEHOLDER groups and market SEGMENTS,

as appropriate? What are their KEY

requirements and expectations for your

products, services, and operations? What are

the differences in these requirements and

expectations among CUSTOMER and

STAKEHOLDER groups and market SEGMENTS?

(2)

< br>组织的关键顾客和利益相关者群体以及细分市场是怎

样的（适用时回答）？他们对 组织的产品、服务和运营的关

键要求和期望是什么？不同的顾客和利益相关者群体以及< /p>

细分市场在要求和期望方面有何差异？

(3)What are your most important types of

suppliers, PARTNERS, COLLABORATORS, and

distributors? What role do these suppliers,

PARTNERS, COLLABORATORS, and distributors

play in your WORK SYSTEMS and the

production and delivery of your KEY products

and services? What role, if any, do they play in

your organizational INNOVATION PROCESSES?

What are your most important supply chain

requirements?

< br>(3)

组织最重要的供应商、协作者、合作伙伴和分销商类

型是怎样的？这些供应商、协作者、合作伙伴和分销商在组

织的工作系统以及组织关键 产品和服务的生产与交付中起

到什么样的作用？他们在组织的创新过程中具有什么作用< /p>

（如果有的话）？组织最重要的供应链的要求是什么？

(4)What are your KEY supplier and

CUSTOMER partnering relationship and

communication mechanisms?

(4)

组织与关键供应商和顾客的合作关系及沟通机制是怎

样的？

Notes

：

注解：

N1. Mechanisms for product and service

delivery to your end-use customers (P.1a[1])

might be direct or through dealers,distributors,

collaborators, or channel partners.

N1.

将产品和服务提供给终端顾客的机制

[P.1a(1)]

可以是直接的，也可以是通过经销商、分销商、

协作者或其他渠道合作伙伴来实现。

N2. Workforce or employee groups and

segments (including organized bargaining

units) (P.1a[3]) might be based on the type of

employment or contract reporting relationship,

location, tour of duty, work environment,

family-friendly policies, or other factors.

N2.

员工或雇员群体与细分（包括组织化的劳资谈判单位）

[P.1a(3)]

可以基于雇用类型或者合同报

告关系、场所、任期、工作环境、亲善政策，或者其他因素。

N3. Market segments (P.1b[2]) might be

based on product or service lines or features,

distribution channels, business volume,

geography, or other factors that are important

to your organization to define related market

characteristics.

N3.

市场细分

[P.1b(2)]

可以是基于产品或服务线或其特性、分销渠道、业务量、地理区域，或能使

组织确定相关市场特征的其它重要因素。

N4. Customer and stakeholder group and

market segment requirements (P.1b[2])

might include on-time delivery, low defect

levels, safety, security,ongoing price

reductions, electronic communication, rapid

response, after- sales service, socially

responsible behavior,and community service.

For some nonprofit

organizations,requirements also might include

administrative cost reductions, at-home

services, rapid response to emergencies, and

multilingual services.

N4.

顾客和利益相关者群体以及细分市场的要求