-
投诉信
1
01
年
12
月
Directions: This part is to test your
ability to do practical writing. You are required
to write a letter
of complaint
according to the information given in Chinese
below. Remember to write the letter
on
the Translation/Composition Sheet.
假设你叫
王兰，
上个月去广州出差时，
在一家商店买了一架照相机，
并在广州拍了一些照片。
回家后将胶卷冲洗出来，却发现什么也没照
上，因此非常恼火。今天（）
12
月
2
3
日）给商
店写信投诉，并寄回相机，坚决要求退款。
Words for
reference
：出差
be
on business;
冲洗
develop;
退款
refund
。
Dear Sir or Madam,
I am
writing the letter to complain the camera I bought
from your store last month when I
was
on business in Guangzhou. There I took some
pictures, yet, when I had it developed after I
got home, I found no pictures printed
at all. I feel very frustrated about it.
I
have
posted
the
camera
back
to
you
and
strongly
insist
that
you
refund
me
as
soon
as
possible.
Yours
sincerely,
Wang Lan
亲爱先生
/
女士：
上个月我去广州出差时在你们店购买
了一架照相机，
我写这封信是为了就此向您表达我
的不满。我在
广州照了些相片，
回家后将胶卷冲洗出来，
却发现什么也没照上
。我感到非常
恼火。
我已将相机寄回贵店，请您尽快将货款退还给我。
真挚的：王兰
投诉信
2
Directions:
This part is to test your ability to do practical
writing. You are required to write a letter
of complaint according to the
information given in Chinese below. Remember to
write the letter
on the
Translation/Composition Sheet.
假设你叫
Guo Li
。你发现上个月
的电话单不对劲，于是打电话去当地邮政局的客服部门咨
询；然而接电话的人态度非常恶
劣。
请撰写一封投诉信给邮政局经理，
解释清楚情况，
要求
对方致歉，并提出改进建议。
Words for reference:
电话单
telephone
bill
Dear Sir,
I am writing
to let you know the terrible attitude of one of
your staff members.
I
received my telephone bill for the previous month
from you and thought there were some
errors in calculation. However, when I
called your Complaints Department, the girl who
answered
my phone was very rude.
1