-
投诉信写作
写信投诉抱怨的题型很常见，怎样
才能合理的表述不满，又能显得理由充
分？下面介绍下这类书信的常用词汇和句型
Complaint Letter
词汇：
complain
against sb. about
sth.
投诉
......
dissatisfaction
with
不满于
......
put
up with / bear / tolerate
忍受
awful
糟糕的
poor service
糟糕的服务
inconceivable
不可思议的
out of one
’
s
expectation
令某人大失所望
look into / go into /
investigate
调查
incident / matter
事件
sanitary
situation
卫生条件
bad
manners
不礼貌
disturbance
干扰
nuisance
麻烦事
remedy
补救
solve
解决
recurrence
再次发生
句型：
1) I am
writing to you to complain about ...
2)
I am writing to express my dissatisfaction with...
3) There are some problems with the
flat that I wish to bring to attention. For one
thing, there is…For
another,...
4) I can hardly
bear /tolerate /put up with it any more.
5) I hope that the authorities
concerned will consider my suggestions and improve
the
situation as best as they can.
6)I sincerely hope that it will review
its management system, with the view to
providing, better service to the
public.
7) We trust that you will now
consider this matter seriously and make an effort
to
prevent the recurrence of this kind.
8) We will appreciate your willingness
to make up for the loss.
考研英语小作文模板：投诉信
投诉信
1
结构要点投诉信是对产品或服务表示不满的信件，一般分三个
部分：
1.
提出投诉内容；
2.
说明具体情况；
3.
提出解决办法。
Suppose you bought a woolen
scarf(
围巾
) by mail order but
later found a hole in
it. Write a
letter of complaint to describe that matter and
require settlement. Do not
sign your
own name at the end of your letter, using “Li
Ming” instead.
To whom it may concern,
The woolen scarf I bought
by mail order from your company arrived on time
the
day before yesterday. But when I
checked it, I found a hole in the middle. I was
astonished because the hole was obvious
and I did not think you should neglect this
deficiency when you delivered it. I
have dialed your service number for several times
and it was always busy.
Now this problem keeps
worrying me. Can you change a new one for me as
soon
as possible? How shall I send this
scarf back to you? Thanks for your consideration.
I am looking
forward to your early reply.
Yours faithfully,
Li Ming
投诉信
2
语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确
、简洁。最后
提出的解决方法应切实可行。
在表达自己的不满时
，
语言要把握分寸，
不失风度。
Write a letter
to complain about an unhappy experience in about
100 words to
describe the matter and
ask for the mistake to be corrected. Do not sign
your own
n
ame at the end of
your letter, using “Li Ming” instead.
Dear Sir,
I am writing to
you about a most unhappy experience. Last Tuesday
morning, we
took a
long
?
route bus of your
company from Dukou to Lijiang. The bus was
scheduled to arrive in Lijiang at
7 o’
clock in the evening,
but it stopped midway at
four p.m. for
mechanical problems. The driver and the ticket
seller could neither solve
the problem
by themselves nor seek help from others.
Where we stopped was nowhere near a
village. Up until 8 o’clo
ck, another
bus
finally carried us to a shabby
rural motel. We had to pay for our accommodation.
The
room was too small and the quilt
was so dirty. To our surprise, when we just
managed
to sleep at around 2 a.m., the
driver came to wake us
up
—
the bus had been fixed!
I suggest that
you look into this matter immediately and deal
with it quickly and
properly.
Looking forward to your reply.
Yours,
Li Ming
考研英语投诉信经典范文举例及点评
2005
年
12
月
27
日
09:26
来源：竞学网
范文之一
［
Directions
］
: Suppose that
you ordered a refrigerator but later found a
worrying problem. Write a letter of
complaint to describe the matter and require
settlement, Do not sign your own name
at the end of your letter, using “Li Ming”
instead.
Dear Sir,
I am happy that the refrigerator we
ordered last week has arrived on time. But it
is a great pity that we find there is
something wrong with the refrigeration facilities.
After we used it for several days. we
found that food stored in the refrigerating
compartment turned bad quickly. When we
finally decided to take the temperature in
it, we were surprised to find it was
around 15
℃
, far from the
standard temperture
range from
0
℃
to
9
℃
.
This problem
has affected our normal life. Would you please let
me know
whether or not you can send a
repairman as soon as possible? I hope that my
problem
will get your kind
consideration.
Yours faithfully,
Li Ming
［文章点评］
这封投诉信可以说写得非常好，
结构很清晰，
第一段首先肯定对方按时送货
上门的做法，随后简述冰箱出了问题。第二段说明具体问
题，第三段提出要求。
范文之二
Dear Sir:
With reference to our order No. W98,
the 120 computer sets supplies to the
above order were delivered the day
before yesterday, but we regret that 20 sets were
badly damaged.
The packages containing the computer
sets appeared to be in good condition and
we accepted and signed for them without
question. We unpacked the computer sets
with care and can only assume that
damage must be due to careless handling at some
stage prior to packing.
We shall be glad if you will replace
all 20 sets as soon as possible. Meanwhile,
we have put the damaged computer sets
aside in case you need them to support a
claim on your suppliers for
compensation.
Yours
sincerely,
Li Ming
范文之三
Dear Mr.
Chang:
On September 10, our
order for 280 women's cotton sweaters was duly
received,
but we regret to say that 40
cotton sweaters in white color were seriously
soiled.
We had the case
investigated immediately, and the result shows the
damage was
due to improper packing, for
which the suppliers are definitely responsible.
Needless to say, we have
suffered a great loss from this, as we cannot sell
the
sweaters in this condition to our
customers. We ask you to conduct investigation at
your end and reply to us.
Sincerely yours,
Li Ming
一般说来，一封投诉信应包括三个最基本的方面：
1.
投诉内容。一般放在信的开头。常用的表达法有：
I am writing to you about... which I
received/bought ...
I am going to
complain about ...
I am sorry to have
to return with this letter... which I
received/bought...
2.
投诉原因。
一般讲述对商品质量或售后服务不满意的地方。
< br>常用的表达法有：
When we
checked..., we noticed...
When I
took... out of the bag and examined... closely, I
found...
When I unpacked... and tried
to use it, it did not work.
3.
希望得到的结果。常用的表达法有：
Please
let me know what you intend to do in this matter.
I am returning... under separate post
and look forward to receiving a full refund of...
In view of the inconvenience that this
has caused, I feel you should...
Dear Sir
，
I am writing to you for the mobile
phone of Dephone-S250 I bought on 20th Apr.2008
at Tele Mall in Wuhan, P.R. China. Ten
days after that, it didn’t ring and send short
messages. Then I took it to the seller,
but was told that the model had been sold out
and I had to wait at least three months
for a new one. Later I went to the repairman.
He said since it was a new model in
China,
消息
it was impossible to
fix it without the
right spare parts. I
was so desperate on hearing that. How can I wait
that long?
Therefore, I require that
you send me a new one of the same model within a
month.
Thank you for your
consideration.
Sincerely yours,
Bu Manyi
投诉信
1
抱怨产品
You
should
spend
about
20
minutes
on
this
task.
You
have
bought
a
washing
machine.
First
you
found
that
the
machine
damaged
you
clothes,
and
you
had
it
changed.
Then you found that the new one seriously
entangled the clothes.
Write to
the manager of the department store to
complain about it.
You should write at
least
150 words.
Dear Sir or Madam,
A few months ago I purchased a washing
machine (Sanyo XQB50-68) from your
department store. After a few weeks I
found that it had seriously damaged that clothes.
I asked you to change one for me, which
you did. Now I want to ask you to change
this one for me again.
This
one does not damage my clothes any more, but I
have found that it tangles
the
clothes
seriously
and
when
it
automatically
begins
to
spin
the
water
out,
the
machine shakes so heavily that it stops
by itself. In the instruction booklet you have
not mentioned this defect and neither
have you told the user how to solve the problem.
I am quite annoyed by the fact that
sometimes when I came back from work to take
the
clothes
out
to
dry,
they
were
still
unwashed.
When
I
at
home.
I
have
to
tend
it
frequently to untwist the
entangled clothes. Is that what you call your
machine
“
fully
automatic
”
.
Please
change
a
new
one
for
me
that
will
not
entangle
the
clothes.
Otherwise,
I
would
ask
you
to
give
my
money
back,
or
I
would
complain
to
the
Consumers
’
Association.
Yours
sincerely,
Fan Yang
翻译：
你应该话费大约
20
分钟在这项任务上
。你买了一台洗衣机。首先，你发现
你的机器损坏的衣服，你也将它换了。然后，你发现
了新的一台严重缴衣服。写
信给百货公司经理抱怨。你应该写至少
150
字。
Dear Sir or Madam,
几个月前我从您的百货公司购买了一台洗衣机
(Sanyo
XQB50-68)
。
经过几
个星期，我发现它严重破坏衣服。我请你为我换一台，你换了。我现在想请你在<
/p>
为我换一台。
这一个不会破坏我的衣服
了，
但我发现它严重的缠结衣服，
当它自动将水抽
干时，机器震动的更严重，它自己停止了。在说明书你有没有提到这一缺陷，并
也没有告诉用户如何解决这个问题。我很恼火
,
有时当我工作
回来
,
把衣服拿去凉
干
,
但他们仍未洗完。当我在家里。我不得不照料它频繁地解开纠缠的衣服。难<
/p>
道这就是你叫你的机器
“
完全自动
”
。请为我换个新的，不会搅衣服。否则，我想
请你给我退款，否则我会投诉到消费者协会。
Yours sincerely,
Fan Yang
2
抱怨服务质量
You should spend about 20
minutes on this task. You went shopping one day
and
had received very bad service in a
shop. You want to complain to the boss. Write a
letter to complain about the had
service. You should write at least 150 words.
Dear Sir or Madam,
Much
of
my
regret,
I
write
this
to
place
a
complaint
against
one
of
your
shop-assistants
about
his
had
service.
Yesterday
morning
about
10
o
’
clock
my
husband, I and a lady
friend of ours came to your shop with the
intention to buy some
souvenirs. One of
the shop-assistants, whose badge we could decide
which one to buy.
Under the
circumstances, it was the shop-
assistant
’
s duty to do what
was asked or to
explain why he was
unable to comply with such a request. Instead of
minding his duty
and acting in a
polite, he turned a deaf ear to our request and
walked away murmuring
in a sarcastic
manner.
We wish you would look into
this unsatisfactory state of affairs and take
steps to
prevent a recurrence of
offensive conduct of this kind.
Yours sincerely,
Fan Yang
翻译：
你应该话费大约
20
分钟在这项任务上。一天你去购物，并且在一家商店收
到了极坏的服务。你想向
抱怨老板。写了一封信抱怨他的服务。你应该写至少
150
字。
Dear Sir or
Madam,
我的遗憾，
我写信给
它给你的公司是为了你的商店售货员之一的不好的服务
进行投诉。昨天上午约
10
点我的丈夫，我和我们的女朋友来到您的店铺的打算
< br>购买一些纪念品。
一个闪电售货员，
我们可以决定买哪一
个徽章。
在这种情况下，
它是售货员的义务
,
有人问或解释为什么
他未能遵守这些要求。
不管他的职责
,
而
作为一种
礼貌
,
他对我们的要求置之不理
,
走开用讽刺的方式嘟囔着。
我们希望你能
正视这个令人不满意的情况，
并采取措施防止这类令人不愉快
的
行为再次发生。
Yours
sincerely,
Fan Yang
3
抱怨房间问题
You
should
spend
about
20
minutes
on
this
task.
You
rent
a
house
through
an
agency. The heating system has stopped.
You phoned the agency a week ago but it has
still not been mended. Write a letter
to the agency. Explain the situation and tell what
you want them to do about it.
You do NOT need to write
your own address.
Begin
your letter as follows.
Dear Sir or Madam,
I am at present living in a house which
I rented through your agency. I am sorry
to inform you that the heating system
in the house stopped working some time ago.
I
phoned
your
agency
and explained the problem
one week ago, but
you have
still
not
sent
anybody
to
fix
the
heating
system.
This
is
very
inconvenient--not
to
mention dangerous to the
health--as the weather is starting to get colder.
I am puzzled
as to why you have not
paid attention to this urgent matter. I must
remind you that a
fully operative
heating system is one of the terms of the lease of
the house.
Therefore,
I
would
very
much
appreciate
it
if
you
would
send
a
technician
to
repair the system as soon as possible.
He may call at any time during the day, as either
I or my wife will be at home all this
week.
Yours sincerely,
Fan Yang
翻译：
你
应该话费大约
20
分钟在这项任务上。你通过一个中介租的房子
。加热系
统已停止。
一个星期前你打电话给中介，
但它仍然没有得到修补。
写了一封信给
该机构。
说明有关情况，
并告诉他们你想要做些什么。
你不需要写您自己的地址。
开始你的信如下。
Dear Sir or Madam,
我目前住在一所房子里是我通过你们的代理租的。我很抱歉地
通知您
,
在房
子里的供暖系统在一段时
间以前停止了工作
一个星期前我打电话给你的代理并解释了问题
,
但你仍然没有派任何人来
修复供暖系统。
这是非常不
方便
,
更不用说危险的健康
——
随着天气开始变得寒
冷。我感到迷惑
,
为什么你没有注意到这个紧急的事情。我必须提醒你
,
一个完全
有效的供暖系统是房屋租凭的条件之一。
因此
,
我将十分感激。如果你将派遣技
术人员尽快修复系统。他可以在一天
当中的任何时候打电话
,
整个星期我和我的妻子都会在家里。
Yours sincerely,
Fan Yang
开头：
I
am
writing
to
complain
about
a
serious
我写信来投诉我从你们那里所购买
defect
found
in
the
computer
I
bought
from
电脑的一个问题。
you.
I
am
writing
to
notify
you
of
a
claim
for
我写信是对贵公司的损坏产品提出
damaged goods
against your company.
索赔。
I am writing to request you to take
corrective
我写信请求你采取弥补
…
措施。
actions
concerning
…
I
am
writing
to
express
my
我写信来表达
我对
…
的关注
/
不满。
concern/dissatisfaction
about
…
I would
like to draw you attention to
…
我希望可以引起你对
…
的注意。
It has
come to my attention that
…
…
已经引起我的注意。
A
very
serious
problem
has
arisen
in
你们提供并负责的语言课程已经出
connection
with
a
language
course
you
现了一个严重的问题。
provided and operated.
I
am
writing
to
request
a
full
refund
of
the
我写新请求得到我所支付课程费用
course fee I
have paid.
的全额退款。
Over
the
last
few
weeks
I
have
become
在过去的几周里，我越发关注我邻
increasingly
concerned about
my
neighbor’
s
居的古怪行为
—
他在花园里烧垃
erratic
habit, burning rubbish in his garden.
圾。
I
sincerely
regret
having
to
write
this
letter
写这样的一封信，我由衷地感到抱
and
have
been
delaying
it
in
the
hope
that
歉。我一直拖延写此信，本是寄希
would
improve.
望与情况可以改观。
I
am
writing
to
request
a
refund
of
the
300
我写新请求获得我买
CD
机支付的
dollars I paid for the CD
player.
00
元的退款。
I
am
writing
to
ask
you
to
replace
the
CD
我写信来是要求退还在你店购买的
player I
bought from your shop with another
CD
机。
in good working order.
I
thought I should draw your attention to the
我想引起你们对这种情况的关注，
situation
since
…
因为
…
The devastation effect could be
multiplied if
如果这个问题不能够立刻得到解
this problem
cannot be solved immediately.
决，那么他将产生更坏的影响。
I
am
certain
the
this
situation
is
causing
us
我可以肯定何种情况正在造成我们
considerable
anxiety.
极大的不安。
I
would
be
grateful
if
you
could
manage
to
如果您可以帮助我处理这个问题，
help me out
of the problem.
我将不胜感激。
信末：
Unless
you
take
prompt
action
to
correct
the
car
’
s
处分你们立即采取行动修理
defects or
refund the purchase price in full, I will be
汽车的毛病，
活着按购买价全
forced to
take legal action.
额退款，
否则我将被
迫采取法
律行动。
I
believe
this
is
the
only
way
to
get
this
matter
我相信这是解决这个问题的
settled.
唯一办法。
Please make
the adjustment to my bill.
请重新核对我的账单。
It
is
too
bad
this
unfortunate
accident
occurred.
这种不幸的发生实在令人遗
Otherwise, I was
very pleased with your service.
憾，
你们的服务本来还是很令
我满意的。
I will have to refer this matter to my
attorney.
我将不得不把此事移交我的
律师处理。
I
am
glad
to
see
what
you
can
do
to
rectify
this
关于您将如何扭转这个局面，
situation.
我拭目以待。
I urge you
to reconsider your consideration.
我请求您重新考虑您的决定。
I
would
be
grateful
if
you
would
ensure
that
the
如果您能保证这样的事情不
same thing does
not happen again.
再发生，我将不胜感激。
If
you could find time to let us know, it
would set
如果您能在百忙之中抽出时
our
minds at rest.
间通知我们，
我们将感到非常
欣慰。
I
am reluctant to take the matter up
elsewhere and
我不愿意就此事在寻找其他
hope
that
you
will
be
able
to
let
me
have
some
解决途径，
而希望您可以就
整
explanation of the incident.
个事件给我一个解释。
A
time
for
further
discussion
on
this
issue
can
be
可以通过给我打电话（
1345
arranged either by telephoning me at
1345 6789 or
6789
）或者写信（地址是
…
）
writing to me via
the address
…
来安排进一步商讨这个问题
的时间。
I
hope
we
can
work
something
out
to
our
mutual
我希望我们可以找出符合双
benefit.
方利益的方案。
Your
agreement
to
the
suggested
course
of
action
若您认同所提议的做法，
我们
will
be appreciated.
将表示感激。
Your comments will be appreciated.
我们对您的意见表示感激。
I
would like to discuss this matter with you
further.
我希望进一步和您讨论这一