(完整版)英语投诉信范文

英语投诉信范文

Directions:

You

found

something

wrong

with

the

telephone

bill

you

have

received

from

the

local

post

office.

You

made

a

call

to

inquire

about

this;

however

the

person

who

answered the call was very rude. Write a letter of complaint to the manager of the

post office, explaining the situation and giving your suggestions for improvement.

Your letter should be no less than 100 words. You do not need to write the address.

Don

’

t sign your own name at the end of the letter, use Donna instead.

英文投诉信模板

Dear ______,

①

I am ______

（自我介绍）

.

②

I feel bad to trouble you but I am afraid that I have to

make a complaint about.

③

The reason for my dissatisfaction is ______

（总体介绍）

.

④

In the first place,

______

（抱怨的第一个方面）

.

⑤

In addition,

______

（抱怨的第二个方面）

.

⑥

Under these circumstances, I find it ______

（感觉）

to______

（抱怨的方面给你带来

的后果）

.

⑦

I appreciate it very much if you could ______

（提出建议和请求）

, preferably

______

（进一步的要求）

, and I would like to have this matter settled by < /p>

______

（设

定解决事情最后期限）

.

⑧

Thank you for your consideration and I will be looking

forward to your reply.

Yours sincerely,

Li Ming

范文

Dear Sir

I am writing to let you know the deplorable attitude of one of your staff member. I received

my

telephone

bill

for

the

previous

month

from

you

and

thought

there

were

some

errors

in

calculation: I had been overcharged for two overseas calls.

However, when I called your Complaints Department, the girl who answered my phone was

very rude. For one thing she interrupted me continually, for another she even said that the fault was

my own. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the

proper way to deal with clients. And I hope she can make formal apology to me.

An early response will be appreciated.

Sincerely yours,

DELL

译文

先生：

我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发< /p>

现有些计算错误，我觉得我被多收了两个国际长途费用。

但当我 打电话询问客服部门时，

接电话的女孩态度非常粗鲁。

一方面她 总是打断我的话，

另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。

我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。

请早日回复。

真挚的：

DELL

范文之二

［

Directions

：

Suppose that you ordered a refrigerator but later found a worrying problem.

Write a letter of complaint to describe the matter and require settlement

，

Do not sign your own

name at the end of your letter

，

using

Dear Sir

，

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity

that we find there is something wrong with the refrigeration facilities.

After we used it for several days. we found that food stored in the refrigerating compartment

turned bad quickly. When we finally decided to take the temperature in it

，

we were surprised to

find it was around 15

℃，

far from the standard temperature range from 0

℃

to 9

℃。

This problem has affected our normal life. Would you please let me know whether or not you

can send a repairman as soon as possible

？

I hope that my problem will get your kind consideration.

Yours faithfully

，

Li Ming

［文章点评］

这封投诉信可以说写得非常好，

结构 很清晰，

第一段首先肯定对方按时送货上门的做法，

随后简述冰 箱出了问题。第二段说明具体问题，第三段提出要求。

范文之二

Dear Sir

：

With reference to our order No. W98

，

the 120 computer sets supplies to the above order were

delivered the day before yesterday

，

but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted

and

signed

for

them

without

question.

We

unpacked

the

computer

sets

with

care

and

can

only

assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile

，

we have put

the damaged computer sets aside in case you need them to support a claim on your suppliers for