客户投诉英文回复范文回复函

客户投诉英文回复范文回复函

面对客户发来的投诉信，怎样用英文来回复比较合适呢

?

给大家整理了客户投诉英文回复写作范文 ，供大家参阅

!

客户投诉英文回复范文

1Dear Rob,

I

just

finished

checking

all

detail

on

this

case,

sorry

for

the late reply.

As

usual,

the

labels

always

be

approved

by

the

China

office

before

its

mass

production.

Nobody

noticed

this

mistake

as

sku#

on the original file is not correct. Anyway, I will make new

correct

labels

to

you immediately

and

send

them

via

DHL

at our

account. So, can you help rework at your side? Hope it can be

workable for you!

We really learn a lot from this experience, will be more

careful in the future orders.

Thanks and best regards.

客户投诉英文回复范文

2Dear Rob

I am very sorry for my delay reply about the complaint of

incorrect label

We extend our apologies for the inconvenience this matter

has caused you

。

I have made enquires within these two days after we back

to work and found that the problem was caused by we copy the

wrong

sku

code

from

the

specification,

and

doesn't

noticed

the sku code was wrong that all orders of tp0761 are attached

the

wrong

label

and

have

been

delivery

to

uk

before

our

holiday.

However,

I

can

assure

you

that

we

have

taken

steps

to

make

sure

that this kind of situation cannot arise again.

We

will

prefer

you

rework

them

on

site

and

the

replace

label

will send you by DHL soon Could you please advice how many pcs

of

inner

box

label

or

outer

label

you

need

and

advise

the

rework

cost. we will learn this as a lessen and sincerely hope that

you can consider if possible to cancel the rework cost if not

too

much.

Because

we

had

lose

much

money

due

to

jacuzzi

doesn't payment one time.

I

suppose

906pcs of

inner label and

120 pcs of outer

label

is ok;

I am looking forward to hearing from you.

Best regards

客户投诉英文回复范文

3Thank you for your letter alerting

us

to

the

problem

you

have

been

having

with

our

store

in

Springfield. I

am sorry you have been

subjected

to such

a

frustrating

series

of

events.

We

pride

ourselves

on

responding