管理学习题

CHAPTER 12 Leadership

Multiple choice

1. The ability to influence people toward the attainment of organisational goals is known as:

A. motivation

B. leadership

C. persuasion

D. commitment

E. organisational citisenship

2. Which of the following is an essential part of any definition of leadership?

A. influence

B. people

C. goals

D. all of the above

E. A and B only

3. According to your text, leadership is reciprocal. This means:

A. it is dynamic

B. it is a problem-solving activity

C. it occurs between people

D. it is redundant

E. it always creates conflict

4. Which of these is the potential ability to influence the behaviour of others?

A. leadership

B. management

C. power

D. control

E. motivation

5. Which of these is the power coming from a formal management position in the organisation?

A. referent power

B. coercive power

C. reward power

D. legitimate power

E. expert power

6. ______ power is vested in the

manager’s

ability to punish employees.

A. Coercive

B. Reward

C. Expert

D. Referent

E. Personal

7. Which of the following types of leaders tends to centralise authority?

A. trait leader

B. democratic leader

C. autocratic leader

D. effective leader

E. transformational leader

8. The Leadership Grid used the two leader behaviors which were called:

A. employee-centered and job centered

B. consideration and initiating structure

C. concern for people and concern for production

D. relationship-oriented and task- oriented

E. employee- oriented and relationship oriented

9. The recommended management style from the leadership grid is:

A. 9,1

B. 1,9

C. 1,1

D. 2,2

E. 9,9

10. The effectiveness and appropriateness of a set of leader traits depends on:

A. the organisation

B. the subordinate

C. the leader

D. All of the above

E. B and C only

CHAPTER 10 Productivity through Quality Control systems

Multiple choice

1. The systematic process through which managers regulate organizational activities is known as:

A. strategic planning

B. organisational control

C. organisational goal setting

D. strategic regulation

E. organisational leading

2. According to the control model, after establishing standards of performance, the manager shoul

d:

A. compare performance to standards

B. get the standards approved by the supervisors and subordinates

C. measure actual performance

D. take corrective action

E. provide feedback

3. The first step in the control system is to:

A. establish strategic objectives

B. establish standards of performance

C. take corrective action

D. compare performance to standard

E. measure previous performance

4. Preventive quality control is also known as _________ control.

A. concurrent

B. feedback

C. output

D. preliminary

E. subjective

5. Which of the following types of control monitors ongoing employee activities?

A. concurrent

B. feedback

C. feedforward

D. strategic

E. all of the above

6. Feedback control is sometimes called:

A. output control

B. concurrent control

C. preventive quality control

D. preliminary control

E. precaution control

7. Total quality management:

A. is based on the ideas of Frederick Taylor

B. gives managers total responsibility for achieving quality goals

C. gives all employees the responsibility for achieving quality goals

D. was first successfully implemented in Australia, following attempts in the U.S.A. and Japan

E. all of these

Chapter 9

Human resource and diversity

True or False

1

、

The set of activities that are undertaken to attract, develop and maintain an effective work force is

referred to as human resource management.

2

、

An interview is a one-way communication channel that allows the organisation to obtain infor

mation about the applicant.

3

、

HR planning, choosing recruiting sources, and selecting the candidate are the first three steps invol

ved in attracting an effective work force.

4

、

The value of an exit interview is to provide an excellent and inexpensive tool for learning abo

ut pockets of dissatisfaction within the organisation and hence for reducing future turnover.

Multiple choice

1

、

The goals of human resource management include:

A. attracting an effective work force

B. developing an effective work force

C. maintaining an effective work force

D. all of the above

E. A and C only

2

、

Which of these determines an organisation

’

s demand for skills and employees?

A. profitability

B. strategic decisions

C. competitive environment

D. external relations

E. unions

3

、

The forecasting of human resource needs and the projected matching of individuals with expected

job vacancies is referred to as:

A. human resource development

B. human resource organising

C. human resource planning

D. human resource selection

E. human resource downsizing

4

、

If current employees are given preference when a position opens in their organisation, it is an exa

mple of:

A. discrimination

B. internal recruiting