-
规章及制度
POLICIES & PROCEDURES
OBJECTIVES
目的：
Make
staff
get
more
help
and
solve
the
problem
in
first
time .
SUBJECT: Report to work P&P
主题：工作汇报的政策与程序
DISTRIBUTION: CAF?
SHOP AND
ROOM SERVICE STAFF
PREPARED
BY
准备人：
IMPLEMENTATION DATE
执行日期：
APPROVED BY
批准：
General Manager
总经理
REF NO:
001
编号：
001
PAGES:
2
Report to work p&p
Report to captain
Report to Supervisor
Report to manager
Report to F&B
DIRECTOR
A
、
员工在
上班时间内不管有什么问题必须逐级汇报，先找当班的领班
或主管汇报解决，如过解决不
了找副经理、经理解决。
B
、
如
果上班太忙，当时没法解决的约好时间再解决。
C
、
如
果解决不了的将有餐厅经理上报给部门总监来协助解决。
D
、
不管什么情况不允许影响工作，首先做工作，然后再解决问题。
E
、
以上规定是咖啡厅、送餐部员工必须执行的。
F
、
如果没
有按照以上规定执行，此员工将被退回人事部。并给书面警
告一张。
规章及制度
POLICIES & PROCEDURES
OBJECTIVES
目的
:EFFECTIVE
FOR
COMMUNICATION
AND
SOLVE
THE
PROBLEM
。
PROCEDURE:
SUBJECT:PRE-SHIFT MEETING AND MONTHLY
MEETING
主题：每日例会和月会的准备
DISTRIBUTION: ALL CAF?
SHOP
AND ROOM SERVICE STAFF
PREPARED BY:
准备人：
IMPLEMENTATION DATE
执行日期：
APPROVED BY
批准：
General Manager
总经理
REF NO:
002
编号：
002
PAGES: 1
A
、
所有领班主管副经理每次开会前必须准备好要说什么。
包括营业时间内发生
的问题应该注意的，
需要跟进的，
需要员工注意的，
然后进行工作分配。
The
captain and the
supervisor assistant manager must be prepare what
want say.
Including what
happen in work time
、
what we
need to follow
、
what we need
to pay
attention
、
arrange the work
to duty staff .
B
、
会议时
间根据工作流程规定进行，所有员工提前三分钟站好准备开会。
（如
果有特殊情况可能会更改更改）
Pay
attention
about
time
,the
meeting
time
according
to
the
restaurant
work
flow
(accept
have
urgency
thing
)we
will
change the time .and need all staff
standard by in restaurant before 3 minutes.
C
、
所有上
班员工必须参加例会，
不接受任何解释，
缺席一次一张口头警告
。
（除
非已经安派其他工作）
All
duty staff must be join in the meeting
.don
’
t have any
excuse ,lost one time will be got a
warning.(accept is arranged work already )
D
、
每月五
号进行一次月会，每位员工必须参加。
（年假
/
婚假
/
工伤
/
和公共假期
除外）缺席一次一张口头警告。
Month
ly
meeting
,every
month
will
have
a
monthly
meeting
on
every
month
5
th
.every
one
must
be
join
(accept
annual
leave
、
marriage leave
、
job injury leave
、
public holiday ).lost one
time will be
got a warning.
E
、
所有员
工必须备一笔记本和笔，记下每次月会内容，每次每人至少提一个
建议以帮助餐厅不断完
善。
All staff need prepare one note book
and one ball
pen for take notes ,and
also give some ideas to improve our restaurant to
better
and better (on monthly meeting
).
F
、员工生活问题如需帮助同时也可以提出来，我们尽力
帮忙。
If have personally
thing
also can asking. we will help to solve it .(on
monthly meeting )
G
、所有员工必须遵守
以上规章制度
Every meeting need all staff
care .
< br>H
、领位每次负责会议记录
Hostess will
be report the meeting minutes .
规章及制度
POLICIES &
PROCEDURES
OBJECTIVES
目的
:Effective to do work done,
staff have a right procedure .
PROCEDURE
程序：
SUBJECT: ASK FOR UNPAID
LEA
VE
主题：无薪事假
DISTRIBUTION:ALL CAF?
SHOP
AND ROOM SERVICE STAFF
PREPARED
BY:
准备人：
IMPLEMENTATION
DATE
执行日期：
APPROVED BY:
批准：
General Manager
总经理
REF NO: 003
编号：
003
PAGES:
1
A
、必须提前一周向餐厅主管或经理提出书面申请并且要有正当理由。
You should
to
be
give
the
right
reason
before
one
weeks
to
restaurant
duty
shift
leader
or
restaurant
manager . .
B
、按酒店正规格式填写书面申请。
You
should write formal form for the leave .according
hotel
standard
.
C
、此假不可代请。
The
leave write need by yourself nobody can instead .
D
、如果
请假没有被批准将给过失单一张。
If
not
allowed
to
leave
will
be
give
one
write
warning
。
E
、如果累计两次将被开除。
If
have two times in two months will be discharge .
规章及制度
POLICIES &
PROCEDURES
OBJECTIVES
目的
:Help
staff get more help and reasonable arrange the man
power.
PROCEDURES:
A
、
If
have sick first go to see hotel doctor ,then will
get help .
如果生病首先看酒店医生。
B
、
I
f hotel doctor
can
’
t help, they will give a
note for hotel rule hospital .
如果严重酒店医生将
要开转诊单给员工。
SUBJECT: Ask for sick leave p&p
主题：病假的政策与程序
DISTRIBUTION: All cafe shop and room
service staff
致：所有咖啡厅及送餐部员工
PREPARED BY:
准备人：
IMPLEMENTATION
DATE
执行日期：
APPROVED BY:
批准：
General Manager
总经理
REF NO: 004
编号：
004
PAGES:
1
C
、
I
f
you
really
need
to
have
rest
for
your
body
,the
hospital
doctor
will
give
you
prove
for
rest
.then you give the prove to self outlet write
formal form.. so can get the holiday .
如果需
要休假医院将会开休假证明，员工持医院证明填写正规假期申请表。不可代签。<
/p>
D
、
Emergency call need hand in the ask
leave form at the second day also need hospital
case
book.
如果急诊需要在第二天补交医院病历及急
诊证明。
E
、
Every
one
must
be
observe
the
rule .if
you
can
’
t
will
get
the
write
warning
(first
time)the
second time will get last warning .the
third time will give discharge.
每个人必须遵守，
如果不
遵守者，第一次书面警告一张，第二次最后警告一张。第
三次开除。
.
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