SANBOT机器人售后常见问题解决办法V10.13

售后常见问题及解决方法

目录

一、软件方面问题

.

.............................................. .................................................. .......................................2

1.1

唤醒

无反应或交流无应答

.................................................. .................................................. ..................... 2

1.2

忘记开机密码

....... .................................................. .................................................. .................................. 2

1.3

更换管理员

........ .................................................. .................................................. ..................................... 3

1.4

连接不上

wifi ..... .................................................. .................................................. ..................................... 3

二、操作方面的问题

............................................. .................................................. .....................................3

2.1

如何下载应用？

...... .................................................. .................................................. ............................... 4

2.2

安全家开启后是任何人进入监控区域都会报警，还是只是针对陌生人？

.

......................... ................ 4

2.3

手机端如何设置管理员？

.. .................................................. .................................................. ................... 4

2.4

无法连接网络

....... .................................................. .................................................. .................................. 4

2.5

机器人不能发出声音

.... .................................................. .................................................. ......................... 4

2.6

无法开机

......... .................................................. .................................................. ........................................ 4

2.7

无法关机

......... .................................................. .................................................. ........................................ 4

2.8

机器人的系统如何更新

... .................................................. .................................................. ...................... 5

2.9

机器人找不到充电桩怎么办？

.................................................. .................................................. ............. 5

2.10

如何保证机器人不 会因为没电而终止工作

............................ .................................................. ............. 5

2.11

为什么机器人无法自动充电

.................................................. .................................................. ............... 5

2.12

通过手机

APP

无法连接机器人

< br>............................................... .................................................. .............. 5

2.13

机器人无法前进

..... .................................................. .................................................. .............................. 6

2.14

机器人是否可以一直放置在充电座上

............. .................................................. .................................... 6

2.15

机器人无法跳舞

..... .................................................. .................................................. .............................. 6

2.16

人体不慎触碰主机或充电座的电极片，是否有触电危险