酒店术语Terminology

Terminology

&

Abbreviation

A

酒店专业术语

&

缩写

Adjoining Rooms

Two (2) separate rooms with a common wall.

Advance Deposit

Payment in advance on an account prior to the guest

’

s arrival in order to assure a room

being held after 6:00pm and guarantee reservation.

Allowance

A

reduction

in

the

guest

’

s

bill

(folio)

resulting

from

either

unsatisfactory

service

or

a

posting error.

Ambulatory Room

Room especially equipped for wheelchair patients.

Average Room Rate

The

average

number

of

dollars

derived

from

the

sale

of

rooms.

This

is

calculated

by

dividing total

room revenue by the number of room sold. The rate should be net rate exclusive

breakfast and room surcharges.

Availability

Denotes a conditional status of rooms.

“

Space available

”

means a room can be obtained

through reservation or registration.

ABF

:

American Breakfast

美式早餐

AC

:

Account

帐

/

财务部

AD

:

Advance Deposit

预收定金

A&G

: Administration & General Office

(Executive Office

–

EO)

行政办公室

A/R

: Accounting Receivable

应收部

AUTH

: Authorization

授权

A/E (AX)

: American Express

美国运通卡

B

Back To Back

This is when one group is brought into the hotel just as another

group is ready to depart.

Blocked

A reservation for which a specific room has been reserved.

Booked

Reservations can only be accepted for a group or convention still

holding open room blocks.

Bucket Check

V

erification that information on registration cards is identical to

information of the computer.

BBQ: Barbeque

烧烤

BQT:

Banquet

宴会

C

Call Accounting

Computer system that tracks guest telephone calls.

Check In Time

Hotel standard check in time is 14:00.

Check Out Time

Hotel standard check out time is 12:00noon. Only Priority Club Reward

member entitled late check out till 14:00. the latest check out time is 16:00 which

should approved by the hotel management. An late check out is approved, must

be noted in the departure time field.

Commissioned Sales

Sales made by a travel agent to which the hotel must pay a

commission for the booking.

Complimentary Rate

A room provided to the guest at no charge. This is normally done as a

promotion of business or good will.

Confirmed Reservation

A reservation request that is confirmed by telephone or mail prior to

the guest

’

s arrival at the hotel.

Confirmation

Record of reservation information mailed to a guest.

Connecting Room

Two (2) rooms with a common door

other than the hallway door.

COT

Baby

’

s bed.

CAS

:

Cash

现金

CBF

:

Continental Breakfast

欧陆式早餐

C/C

:

Credit Card

信用卡

Cc

:

Carbon Copy

抄送

CHBF

:

Chinese Breakfast

中式早餐

CHQ

:

Cheque

支票

CHRG

:

Charge

收费

CO.

:

Company

公司

C/O

:

Check Out

退房

COMP

: Complimentary

免费

CTA

:

Charge To Agency

挂旅行社帐

CTC

:

Charge To Company

挂公司帐

D

Daily Count

Records the number or arrivals and departures and the total number of rooms

to sell.

Day Rate

A room rate for less than an overnight accommodation. Normally 50% off the

rack rate. For the cooperate day rate will be offered by Director

of Sales.

Data Link

Enables two (2) computer systems to talk to one another.

Departure Date

The date the guest is scheduled to check out of the hotel.

Deposit

A cashier

’

s net receipts for the day.

Direct Bill

An account with a debit that is sent to the Accounting department for billing.

These must be approved in advance by the Credit Manager.

DNA

A guest with a time arrival reservation (6:00pm) who does not arrive. (Do Not Arrive)

Double Room

Two (2) people in a room.

DC

:

Diners Club

大来卡

DDD

:

Domestic Direct Dialing

国内直拨长途

DEP

:

Departure

离店

DLX

:

Deluxe

豪华

DNC

:

Do Not Change

请勿更改

Dr.

:

Doctor

博士

D/O

:

Due Out

预退房

E

Early Arrival

This term refers to the guest who arrives at the hotel before the scheduled check in time.

Depending upon the availability of rooms of the guest will either be assigned a room or

asked to check any bags and return at a later time when rooms are ready.

EDC

:

Electronic Data Capture

信用卡读卡机

EDP

:

Electronic Data Processing

电脑部

EOD

:

End of Day

系统换天

ETA

:

Estimated (Expected) Arrival

预抵

ETD

:

Estimated (Expected) Departure

预离

F

F.I.T

Free Individual Traveler. A guest who comes to the hotel as a non-affiliated group member.

Folio

Record of guest charges and transactions.

Forecast

A weekly report that forecasts the next two (2) weeks percentage of occupancy.

Full House

All rooms occupied; no rooms left for sale.

FAQ

:

Frequent Asked Questions

常问问题

F.I.T

:

Free Individual Traveler

散客

FOC

:

Free of Charge

不收费

G

Grand Master Key

Key that will open all hotel doors and pin out locks.

Gross Revenue Report

Reconciliation of all activity in the hotel based in statistics and dollars. This

is done daily by the accounts departments.

Group Business

Room reservation booked through the Sales Department, ten (10) rooms or

more.

Group Room Block

Specially assigned group of rooms for a Sales Department group.

GTD

Guaranteed.

GTD No Show

A guest with a guaranteed reservation who does not arrive.

Guaranteed Reservation

A reservation whose payment is guaranteed is the event of a no show.

These are made by approved companies or credit card information.

GNR

Guest name record

GH

:

Guest History

客史资料

G/L

:

Guest Ledger

客帐

GRP

:

Group

团队

GTD

:

Guarantee

担保

GW

:

Great Wall Card

长城卡

H

House Use

Room is occupied by the hotel senior management who is staying in

the hotel and room with no rate.

HFA

:

Hold For Arrival

等候抵店

HFC

:

Hold For Check In

等候入住

HSE

:

House Use

酒店自用房

HSKP

:

Housekeeping

管家部

I

INCL

:

Include

包括

IOU

:

I Owe You

欠条

L

Late Charge

A hotel charge that arrives at the front desk for billing after the guests have checked

out.

Late Arrival

A guest with a reservation who expects to arrive after the cut-off hour and so notifies

the hotel accordingly.

Letter Of Credit

A letter submitted on company stationery to the hotel Credit Manager requesting

billing procedures. When approved by the Accounts department, the Front Desk is

given guest

’

s name and information so that the account will be handled properly at

check out.

Long Staying Guest

A guest stays in the hotel continuously and exceeds 15days.

L/O

:

Late Check Out

延迟退房

LDY

:

Laundry

洗衣

M

Market Code

Codes established for different markets using our hotel.

Master Account (Master Folio)

One folio prepared for group on which all group charges are accumulated.

Master Key

Will open almost all doors in the hotel but will not open pin out locks.

Multiple

Room with more than two (2) occupants.

MC

: Master Card

万事达卡

M/C

: Morning Call

叫早服务

N

No Show

A reservation which is not honored and the hotel was not notified to cancel.

NA

: No Answer

无应答

NB

: No Baggage

没行李

NDP

:

No Deposit

无须押金

N/S

:

No Show

未到的预定

O

Off Market Room

A room that is out of order, or out of service.

OOO

Out Of Order room.

OOS

Out Of Service room.

Occupancy

The ratio of occupied rooms to the total number of available rooms.

Overbooking

The practice of committing more guest rooms than are available as hedge against no

shows.

OCC

: Occupied

占用

OBF

:

Oriental Breakfast

亚洲式早餐

OJ

:

Orange Juice

澄汁

OPR

:

Operator

总机房

P

Package

Loosely, an advertised tour. This includes plans for honeymoons, Escape Weekends, tours to

a single destination which includes prepaid transportation, accommodation, and some combination

of other tour elements, etc.

PAF

Personnel Action Form.

Paid In Advance

An account from whom we have collected in advance for room and tax and will not allow

any

charge transactions to be made to the account.

PBX

Private Business Exchange, the hotels communication department.

Pre-Assign

Reservation to which the room number is assigned by the room blocking process recorded on

the

registration card.

Pre-Blocking

Setting aside of a specific room for same day occupancy by the Front Desk or for a future date

by

the Reservations Department.

Pre-Paid

Full amount of room and tax paid by the guest before checking in, or during stay. Also

called Paid-In- Advance.

Pre-Registration

A reservation that has been pre-assigned and checked into the system prior to the guest

’

s

actual arrival.

P/B

:

Pay By

由

…

付款

P/F

:

Pay For

给

…

付款

PKG

:

Package

包价

POA (P/A)

:

Person Own Account

自付

PP

:

Passport

护照

PSB

:

Public Security Bureau

公安局

P/U

:

Pick Up

接机

PUR

:

Purchasing

采购部

R

Rack Rate

The official tariff as established or posted by the hotel for each room.

Ready Room

Room ready for guest occupancy. Vacant Clean (VC)

Rebate

A credit adjustment to a guest account, debit adjustment to revenue.

Registration Card

Also known as signature card. Records pertinent.

Reinstate

To re-establish a guest record or folio which has been checked out or canceled of the

system.

Room Block

A specific room held in advance for a particular reservation.

Rooming List

The list of names furnished by a group in

advance of their arrival and used by the hotel

to pre-register and pre- assign the party.

RA

:

Room Attendant

客房服务员

RC

:

Registration Card

住客登记卡

RD

:

Road

路

Reced

:

Received

收到

RT

:

Rate

价格

S

S/O

:

Sleep Out

外宿

SPC

:

Special

特别

SUP

:

Superior

高级

T

Transient

A guest whose reservation is not submitted through a group block.

T/A

Travel Agent.

Time Arrival

All reservations will hold estimated time of arrival.

Traveler's Check

Pre-paid checks which function as cash.

Travel letter

A type of check drawn on a company or bank.

Triple

A room occupied by three people; either a double bed plus a roll away, or two beds

and a roll-away.

Turn Away

To refuse a reservation or walk-in business because no rooms are available.

T/A

:

Travel Agent

旅行社

TBA

:

To Be Advised

等待通知

T/C

:

Traveler

’

s Cheque

旅行支票

TG

:

Tour Guide

导游

TL

:

Tour Leader

领队

U

Under Booking

An erroneous belief that all the hotel

’

s rooms are sold when in reality they are not.

cashier's desk

兑换处

note

纸币

coin

硬币

luggage rack

行李架

voucher

证件

visit card

名片

price list

价目表

identification card

身份证

sign (

动

)

签字

rate of exchange

兑换率

tip

小费

conversion rate

换算率

luggage office

行李房

…

charge (

动

)

收费

per thousand

千分之

…

bill

帐单

spare (

形

)

多余的

change money

换钱

postpone (

动

)

延期

procedure

手续、程序

information desk

问询处

luggage label

行李标签

cash (

动

)

兑换

bank draft

汇票

procedure fee

手续费

special line

专线

dial a number

拨号码

hold the line

别挂电话

can't put somebody through

接不通

receiver

听筒

replace the phone

挂上电话

Line, please.

请接外线

The line is busy (engaged)

占线

send a telegram (cable)

发电报

long distance

长途电话

telephone directory

电话簿

can't hear somebody

听不见

can't get through

打不通

ordinary mail

平信

switchboard

交换台

central exchange

电话总局

The connection is bad.

听不清

registered fee

挂号邮资

postcard

明信片

escalator

自动楼梯

bookshelf

书架

ground floor (

英< /p>

)

底，层，一楼

cabinet

橱柜

switch

开关

Venetian blind

百叶窗帘

curtain

窗帘

wastebasket

废纸篓

tea trolley

活动茶几

night table

床头柜

first floor (

英

)

二楼，

(

美

)

一楼

folding screen

屏风

hanger

挂钩

plug

插头

wall plate

壁上挂盘

Chinese painting

国画

elevator, lift

电梯

drawer

抽屉

second floor (

英

)< /p>

三楼，

(

美

)< /p>

二楼

spring

弹簧

cushion

靠垫，垫子

socket

插座，插口

sitting room

起居室

voltage

电压

carpentry (

总称

)

木器

tea table

茶几

bedclothes

床上用品

quilt

被子

mattress

床垫

thermos

热水

瓶

transformer

变压器

main entrance

大门

entrance hall

门厅

staircase, stairs, stairway

楼梯

balustrade, banister

楼梯栏杆

corridor

过道

verandah

外廊

lobby

走廊

newsstand

售报处

bar

酒吧间

lounge

休息厅

roof garden

屋顶花园

billiard-

球房

dining-room, dining hall

餐厅

men's room

男盥洗室

ladies' room

女盥洗室

cloak-room

存衣处

basement

地下室

cellar

地窖

broom closet

杂物室

room key

房间钥匙

suite

一套房间

single room

单人房间

double room

双人房间

sitting-room, living-room

起居室

sofa, settee

长沙发

easy chair

安乐椅

armchair

扶手椅

wicker chair

藤椅

folding chair

叠椅

swivel chair

转椅

rocking chair

摇椅

stool

凳子

bench

条凳