管理英语4形考答案 本(国开形考)

分）

操作提示：通过下拉选项框选择正确的词汇。

What We Have Here: A Failure to Communicate

It is the

回答

weirdest

thing. There are more ways than ever to communicate with people, yet it sometimes seems like

it is more difficult to connect

—

and stay

回答

—

with anyone.

Should you

回答

shoot

connected

off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall?

Skype, poke, ping or conjure them up on a digital tin can phone?

And once you reach someone, you wonder: Is he paying attention? How do you know? Even

with the techno-ease of

回答

countless

communication

devices,

conversations

can

still

be

troublesome.

Questions

are

asked

and

answered

回答

out

of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

反馈

答案：

1. weirdest 2. connected 3. shoot 4. countless 5. out

一、选择填空题（每题

10

分，共

5

题）

题目

1

—

How can you explain the latest situation?

—

____________________,I know it is all my fault.

正确答案是：

Sorry

题目

2

—

If you can't say what you've come to say at the meeting, what's the point?

—

____________________,but I think you might need to change your approach somewhat.

正确答案是：

I can see that

题目

3

If

demand

is rising

but

the firm

__________ from

communication

failure,

then

stocks

will

fall

and there will be understaffing.

正确答案是：

is suffering

题目

4

In today's environment, __________ people are often burned out, it's important for employees

to have a personal connection with you and the work you believe in.

正确答案是：

where

题目

5

He's left now, but productivity hasn't ______that much.

正确答案是：

picked up

题目

6

二、阅读理解：根据文章内容 ，完成选择题（共

50

分）。

Communication Failure

The

meaning

of

“communication”

goes

a

lot

deeper

than

people

often

think.

Communication

is

about

conceiving,

sending,

receiving,

and

interpreting

messages

as

well

as

confirming

reception

of

these

messages.

A

failure

at

any

point

in

this

chain

can

result

in

ineffective communication.

Ineffective

communication

can

be

disastrous.

There

is

a

famous

story

of

a

British

Army

Commander

who sent the message “Send reinforcements, we're going to advance.” back to his

Command Center, through a long chain of subordinates. When the message finally reached the

Command Center, it had “mutated” to become

--

“Send three and four

-pence, we're going to a

dance.” The reinforcements never arrived.

You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play

Chinese Whispers with more than 20 people. It is highly unlikely the same message you started

with will be the one you end with.

In

a

business,

there

are

three

main

types

of

communication

failure.

Each

has

its

own

indicative signs.

?The first type is known as allocative failure. This occurs when a firm is not gathering enough

intelligence about its market or (most often), the information is not reaching the right points. The

firm will not be allocating resources in step with the shifts in demand. If demand is rising but the

firm

is

suffering

from

allocative

communication

failure,

then

stocks

will

fall

and

there

will

be

understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.

?The

second

type

is

executive

failure,

where

communication

to

trigger

specific

events/actions

is

either

late,

lacking

or

in

error.

The

symptoms

of

this

are

a

general

loss

of

direction in the company or departments, a loss of co- ordination and an increase in complaints

from customers as things happen late or not at all.

?The final type is human failure. This occurs when the general culture of a business or the

relationships

between

particular

individuals

or

departments

do

not

foster

effective

communication.

This

leads

to

alienated

staff,

an

increase

in

staff

turnover,

an

increase

in

absenteeism

and

general

frustration

among

staff.

Creativity,

especially

that

which

takes

place

across departmental boundaries, is likely to suffer hugely as team synergy slips.

操作提示：通过题目后的下拉选项框选择正确答案。

1. Confirming reception of the sent messages means

回答

.

A. the messages are sent to right receivers

B. the messages are correctly understood

C

C. the messages are correctly understood by right receivers

2. In the famous British Army Commander story, which step probably did NOT go wrong in the

communication chain?

回答

A. Conceiving.

B. Sending.

C. Receiving.

3. What is Chinese whispers?

回答

C

< br>B

A. Who whispers in Chinese.

B. A game to pass message around in a whisper.

C. Chinese people who don't normally talk very loudly.

4. Allocative failure does NOT happen when

回答

A

.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right department or person

5. According to the passage, which of the following cases does NOT belong to human failu re?

回

答

A

A. Decreasing creativity across departments.

B. Inadequate communication between departments.

C. Increasing customer complaints.

反馈

答案：

1. C 2. A 3. B 4. A 5. C

一、选择填空题（每题

分，共

5

题）

题目

1

—

Will you go on a picnic with us tomorrow?

—

____________________.

正确答案是：

I'm afraid I have no idea

题目

2

—

____________________identify the problems that have been occurring?

—

Well, as you know, the problems we had with Gary caused a lot of friction among the team.

正确答案是：

Are you able to

题目

3

Every time I tried to say something, he would ______ to something else.

正确答案是：

move on

题目

4

Effective

leaders

distill

complex

thoughts

and

strategies

into

simple,

memorable

terms

__________ colleagues and customers can grasp and act upon.

正确答案是：

that

题目

5

What you need to do is to keep things short and sweet, just the ______.

正确答案是：

highlights

题目

6

二、完型填空（共

分）

操作提示：通过下拉选项框选择正确的词汇。

What We Have Here: A Failure to Communicate

It is the

回答

weirdest

thing. There are more ways than ever to communicate with people, yet it sometimes seems like

it is more difficult to connect

—

and stay

回答

—

with anyone.

Should you

回答

give

connecting

off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall?

Skype, poke, ping or conjure them up on a digital tin can phone?

And once you reach someone, you wonder: Is he paying attention? How do you know? Even

with the techno-ease of

回答

uncountable

communication

devices,

conversations

can

still

be

troublesome.

Questions

are

asked

and

answered

回答

out

of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.

答案：

1. weirdest 2. connected 3. shoot 4. countless 5. out

一、选择填空题（每题

10

分，共

5

题）

题目

1

—

How did your meeting go yesterday?

—

____________________actually, it was really frustrating.

正确答案是：

Not so good

题目

2

—

If you can't say what you've come to say at the meeting, what's the point?

—

____________________,but I think you might need to change your approach somewhat.

正确答案是：

I can see that

题目

3

Creativity, especially __________ which takes place across departmental boundaries, is likely to

suffer hugely as team synergy slips.

正确答案是：

that

题目

4

Who was ______ the meeting

？

正确答案是：

chairing

题目

5

When the message finally reached the Command Center, it __________ “mutated” to become

—“Send three and four

-

pence, we're going to a dance.”

正确答案是：

had

题目

6

二、阅读理解：根据文章内容 ，判断正误（共

50

分）。

Habits of Highly Effective Communicators

It's no secret that good leaders are also good communicators. Indeed, communication and

leadership

are

inextricably

tied.

How

can

you

galvanize,

inspire

or

guide

others

if

you

don't

communicate

in

a

clear,

credible

and

authentic

way?

Here

are

5

essential

communication

practices of effective leaders:

1. Mind the say-do gap. Trust is the bedrock of effective leadership

–

your behavior is your

single

greatest

mode

of

communication,

and

it

must

be

congruent

with

what

you

say.

If

your

actions don't align with your words, you are storing up trouble for the future.

2.

Make

the

complex

simple.

Effective

leaders

distill

complex

thoughts

and

strategies

into

simple,

memorable

terms

that

colleagues

and

customers

can

grasp

and

act

upon.

The

most

important

thing

is

to

clarify

what

you

want

to

say,

look

out

for

technical

jargon

and

avoid

business speak, which add complexity. Say what you mean in as few words as possible.

3.

Find

your

own

voice.

Use

language

that's

distinctly

your

own;

let

your

values

come

through in your communication. Correct use of language and grammar are important, of course,

but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct

and real. People want real, people respect real, people follow real.

4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and

what you care about. Don't hide behind a computer and only interact with people electronically

–

see

them

face

to

face

and voice

to

voice,

and

interact

with

them

in

a

real,

substantial

way.

In

today's environment, where people are often burned out, it's important for employees to have a

personal connection with you and the work you believe in. Show the people that work for you

that you're engaged and that you care about them and their work.

5. Listen with your eyes as well as your ears. Effective communication is a two-way process,

and good leaders know how to ask good questions, and then listen with both their eyes and their

ears.

Because

you

are

in

a

position

of

authority,

others

may

be

reluctant

to

express

their

real

opinions to you directly. You won't always get direct feedback, so you need to also be able to read

between the lines and look for the non- verbal cues.

操作提示：正确选

T

，错误选

F

。

1.

Communication

and

leadership

don't

always

go

hand

in

hand.

回答

2.

The

say-do

gap

happens

when

people

misunderstand

their

leader's

in tention.

回

答

T

F

3. Using technical jargon makes a leader convincing.

回答

4. Communicating sincerely is always the best.

回答

T

F

5.

Observation

is

as

important

as

communication

when

you

want

to

know

what

people

really

think.

回答

T

答案：

1. F 2. F 3. F 4. T 5. T

—

How did your meeting go yesterday?

—

____________________actually, it was really frustrating.

正确答案是：

Not so good

Every time I tried to say something, he would ______ to something else.

正确答案是：

move on

I think the primary ______factor is there's been so much absence lately.

正确答案是：

contributing

When the message finally reached the Command C

enter, it __________ “mutated” to become

—“Send three and four

-

pence, we're going to a dance.”

正确答案是：

had

—

____________________identif y the problems that have been occurring?

—

Well, as you know, the problems we had with Gary caused a lot of friction among the team.

正确答案是：

Are you able to

If

demand

is rising

but

the firm

__________ from

communication

failure,

then

stocks

will

fall

and there will be understaffing.

正确答案是：

is suffering

He's left now, but productivity hasn't ______that much.

正确答案是：

picked up

—

How can you explain the latest situation?

—

____________________,I know it is all my fault.

正确答案是：

Sorry

In today's environment, __________ people are often burned out, it's important for employees

to have a personal connection with you and the work you believe in.

正确答案是：

where

He's left now, but productivity hasn't ______that much.

正确答案是：

picked up

Who was ______ the meeting

？

正确答案是：

chairing

自测单元

3

一、选择填空题（每题< /p>

10

分，共

5

题 ）

题目

1

—

_____________

—

I'd like to have this film developed.

正确答案是：

May I help you?

题目

2

—

Will you help me arrange a meeting with Mr. Brown, please?

—

_____________

正确答案是：

Sorry I can't. I have to finish my project right now.

题目

3

In high school, I am equally comfortable______as a member of a team and independently.

正确答案是：

working

题目

4

The team creates an environment ______ people are comfortable in communicating, advocating

positions, and taking action.

正确答案是：

in which

题目

5

Team members are ______ as unique people with irreplaceable experiences, points of view, and

knowledge to contribute.

正确答案是：

viewed

题目

6

阅读理解：根据文章内容，判 断正误（共

50

分）。

Tips for Team Building

When

you

think

of

team

building,

do

you

immediately

picture

your

group

off

at

a

resort

playing games or hanging from ropes? Traditionally, many organizations approach team building

in

this

way

but,

then,

they

wonder

why

that

wonderful

sense

of

teamwork

that

had

been

displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.

I'm not averse to retreats, planning sessions, seminars and team building activities

—

in fact

I lead them

—

but they have to form part of a much larger teamwork effort. You will not build

teamwork by “retreating” as a group for a couple of days each year, instead you need to think of

team building as something you do every single day.

? Form teams to

solve real work issues and to improve real work processes. Provide training

in systematic methods so the team expends its energy on the project, not on trying to work out

how to work together as a team to approach the problem.

? Hold department meetings

to review projects and progress, to obtain broad input, and to

coordinate shared work processes. If there is friction between team members, examine the work

processes they mutually own

—

the problem is not usually their personalities; instead, it is often

the fact that the team members haven't agreed on how they will deliver a product or service, or

the steps required to get something done.

? Build fun and shared occasions into the organization's agenda

—

hold pot luck lunches,

take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an

amusement

park.

Hold

a

monthly

company

meeting,

sponsor

sports

teams

and

encourage

cheering team fans.

? Use ice breakers and teamwork exercises at meetings —

these help team members get to

know each other, share details about each others lives, and have a laugh together.

? Celebrate team successes publicly. There are many ways you could do this, for instance by

buying everyone the same T-shirt or hat, putting team member names in a draw for company

merchandise and gift certificates. The only thing limiting you is your imagination.

If you do the types of teamwork building listed above, you'll be amazed at the progress you

will make in creating a teamwork culture, a culture that enables individuals to contribute more

than they ever thought possible

—

together.

操作提示： 正确选

T

，错误选

F

< br>。

1.

Team

building

event

is

traditionally

related

to

playing

games

at

resort.

回

答

T

2. The author claims that playing games together is as important as form teams to solve real work

issues and to improve real work processes for team building.

回答

3.

“Retreat”

in

the

first

paragraph

means

withdrawal

of

troops

after

a

defeat.

回

答

F

F

F

4. Ice breaking motivates team members compete with each other.

回答

5.

A

good

teamwork

culture

enables

individuals

make

more

efforts

together.

回

答

T

答案：

1.T 2.F 3.F 4.F 5.T

—

Could I borrow your iPad for a few hours?

—

_____________

正确答案是：

Sure, here you are. Enjoy your time.

I have been very lucky to have had ______ managers during my career so far.

正确答案是：

terrific

How do you get your members to ______ as a team?

正确答案是：

pull together

I like to think ______.

I am always the one finding new ways to a situation or challenge.

正确答案是：

outside of the box

—

I am sorry for what I have said to you.

—

_____________

正确答案是：

Don't think any more about it.

—

_____________

—

I'd like to have this film developed.

正确答案是：

May I help you?

If I take the time to talk with my manager at the beginning of a project, we ______ off to a great

start on the same page.

正确答案是：

can get

I have been very lucky to have had ______ managers during my career so far.

正确答案是：

terrific

The team creates an environment ______ people are comfortable in communicating, advocating

positions, and taking action.

正确答案是：

in which

二、 阅读理解：根据文章内容，完成选择题（共

50

分）。

A Teamwork Game

A team of about 35 employees had come together for a team building event. They were a

young, bright and enthusiastic team. However, one of their chief problems was the fact that they

wouldn't share information or solutions with each other, and the team leader thought they were

too

focused

on

themselves

and

not

on

the

team.

As

a

result,

she

brought

them

all

into

the

cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of

different colored balloons had been placed around the room.

In the center of the room was a big box of balloons that hadn't been blown up yet. The team

leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they

had to be careful not to burst the balloon.

Although they were given a second chance if their first balloon popped, they were out of the

game the second time round. In the end, about 30 team members wrote their names without

their balloons popping. They were then asked to leave the room and, after five minutes, the team

leader brought them back in and asked them to find the balloon with their name on it amongst

the hundreds of other balloons in the room. After 15 minutes of searching, no one had found

their balloon, and the team were told that they were then going to move on to the third round of

the activity.

In this round, each team member was instructed to find any balloon with a name on it and

then give that balloon to the person whose name was on it. Within two minutes, everybody had

their own balloon. The team leader summarized the activity thus:

“

We are much more efficient

when we are willing to share with each other and much better at problem solving when we are

working together, not individually.

”

Sometimes, members of teams create obstacles by focusing solely on their own pursuits and

goals. Every member of the team should ask themselves on a regular basis what they are doing

and what they can do for the team.

操作提示：通过题目后的下拉选项框选择正确答案。

1. This team building event was aimed at

回答

B

.

A. helping these young, bright and enthusiastic employees become more concentrated on their

work

B. making the team members know how to share information or solutions and cooperate with

each other

C. building up team morale

2. This event was held in

回答

.

A. a self-service restaurant

B. a coffee shop

C. a classroom

3.

About

how

many

team

members

were

out

of

the

second

round

of

the

activity?< /p>

回答

C

A

A. 30.

B. 35.

C. 5.

4. Which statement below is correct?

回答

C

A. In the second round, every one of the team had found their balloons after 15 minutes.

B. In the third round, the team members were asked them to find the balloon with their name

on it amongst the hundreds of other balloons in the room.

C. In the third round, everybody had their own balloon with help from others within 2 minutes.

5. What was the event going to teach these employees?

回答

A

A. Sharing and cooperating with other team members is more efficient when they are working

together.

B. Focusing solely on employees' own pursuits is not allowed in workplace.

C. Failure of teamwork is caused by individual.

反馈

答案：

1. B 2. A 3. C 4. C 5. A

I like to think ______.

I am always the one finding new ways to a situation or challenge.

正确答案是：

outside of the box

I believe that I have a lot to contribute ______ a team environment, and am comfortable in both

leadership and player roles.

正确答案是：

to

The majority of these team challenges ______ anywhere.

正确答案是：

can be delivered

—

What are your teammates like?

—

_____________

正确答案是：

They are all warmhearted and helpful.

How do you get your members to ______ as a team?

正确答案是：

pull together

—

What are your teammates like?

—

_____________

正确答案是：

They are all warmhearted and helpful.

—

_____________

—

I'd like to have this film developed.

正确答案是：

May I help you?

Team members are ______ as unique people with irreplaceable experiences, points of view, and

knowledge to contribute.

正确答案是：

viewed

If I take the time to talk with my manager at the beginning of a project, we ______ off to a great

start on the same page.

正确答案是：

can get

Regular and concrete feedback is important ______ who is not performing up to her potential.

正确答案是：

when dealing with a worker

I like to think ______.

I am always the one finding new ways to a situation or challenge.

正确答案是：

outside of the box

自测单元

4

—

Wow! This is a fantastic project! I've never known you're so creative.

—

__________

正确答案是：

Thanks for your compliments.

—

Do you mind if I use vouchers to spend in a restaurant?

—

__________

正确答案是：

Not at all. Go ahead.

______ the job, employers don't want to hire people who are difficult to get along with.

正确答案是：

Regardless of

All the team members tried their best. We lost the game, _________.

正确答案是：

however

Learning new things has always been a great ______ for me.

正确答案是：

motivator

二 、阅读理解：根据文章内容，完成选择题（共

50

分）。

How Google Continues to Keep Employees Happy

Working for Google is a dream of many, not just because of what this company has achieved

in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40

countries, you might wonder how Google maintains a motivating work experience throughout its

entire company.

Working for Google comes with perks that most other organizations can't provide -- bowling

alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to

success is putting the same amount of time and effort into keeping employees happy as it does

into innovating products.

Back when the company was just a start- up, co-founders Larry Page and Sergey Brin had the

goal of making Google a place the most talented people wanted to work at. Their idea was simple:

creating a work culture that keeps employees happy will motivate them to do their best and will

keep them loyal to the company.

“

It's

less

about

the

aspiration

to

be

No.

1

in

the

world,

and

more

that

we

want

our

employees and future ones to love it here, because that's what's going to make us successful,

”

said Karen May, the Vice President of people development at Google.

Google

also

makes

its

employees

want

to

work

because

managers

provide

tasks

that

are

inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or

her working time on a project they choose. This freedom takes employees out of their routine

and away from the mundane tasks that often make workers feel uninspired about their jobs.

Lastly, Google shows each employee just how important he or she is to the company. Each

employee, regardless of her spot on the totem pole, has an influence on how Google performs.

“

If you value people, and care about them as whole people, one thing you do is giving them

a voice, and you really listen,

”

May said.

Google does just that by hosting employee forums every Friday, where they discuss the 20

most- asked questions. Employees have access to all company information, adding a sense of trust,

and employees and leaders work together to solve problems.

操作提示：通过题目后的下拉选项框选择正确答案。

1. How would you describe Google?

回答

B

A. Medium-sized international company

B. Large global enterprises

C. Large American company

2.

Which

one

does

NOT

belong

to

the

methods

that

Google

motivate

its

employees?

回答< /p>

A

A. Promoting the employee who has more influence on Google the higher job position.

B. Shuttling the employees between home and office.

C. Offering entertaining equipment in workplace.

3. Who founded Google?

回答

A

A. Larry Page and Sergey Brin

B. Karen May

C. Sergey Brin

4.

If

you

are

a

normal

employee

of

Google,

what

could

you

do

EXCEPT?

回

答

B

A. Know all information of Google and discuss questions with your leaders.

B. Only work for the project you choose.

C. Play bowling with your colleagues and get away from mundane errands.

5. What is Google's secret to success?

回答

C

A. Innovating hi-tech products.

B. Paying high salary to the employees and practicing strict management.

C. Valuing the happiness of its employees as much as innovating good products.

答案：

1. B 2. A 3. A 4. B 5. C

—

You'd better not push yourself too hard. You can ask the team and listen.

—

__________

正确答案是：

You are right

.

—

Can I get you a couple of tea?

—

_________________________.

正确答案是：

That's very nice of you

An appreciated gift and the gesture of providing it will ______ your coworker's day.

正确答案是：

light up

I think a big part of it is ______ we know how to have fun on the job.

正确答案是：

that

______ clearly communicate with and actively listen to employees is essential to improve their

performance.

正确答案是：

Being able to

—

__________

—

You might as well write a thanks-note.

正确答案是：

Could you suggest some ways of the rewards?

All the team members tried their best. We lost the game, _________.

正确答案是：

however

I think a big part of it is ______ we know how to have fun on the job.

正确答案是：

that

The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or

her staff.

正确答案是：

excels

—

Wow! This is a fantastic project! I've never known you're so creative.

—

__________

正确答案是：

Thanks for your compliments.

—

__________