剑桥商务英语第1册试卷

剑桥商务英语第一册试卷

LISTENING

Part One

?

For question 1 to 8, you will hear eight short recordings.

?

For each question, mark one letter a, b or c.

?

You will hear each recording twice.

1. What does Alison order?

a. Fish

b. Steak

c. Chicken

2. Which is the flight to Sydney?

a. LH 4521

b. LH 4152

c. LH 4125

3. Which hotel does Graham

’

s colleague recommend?

a. The Orion

b. The Grand Hotel

c. The Plaza

4. Which machine are the people talking about?

a. A fax machine

b. A printer

c. A photocopier

5. What happens to the phone call?

a.

The receptionist puts the caller through.

b.

The receptionist takes a message.

c.

The caller offers to ring back later.

6. How much does the retailer pay for each game?

a. $$7 a unit

b. $$8 a unit

c. $$9 a unit

7. How long will the order take to arrive?

a. 3 days

b. 4 days

c. 5 days

8. What is wrong with the printer?

a.

It has run out of paper.

b.

The paper has jammed.

c.

It needs a new ink cartridge.

Part Two

?

Listen to the Manager talking to staff about the way they answer the telephone.

?

For question 9- 16, mark the correct letter a, b or c for the correct answers.

?

You will hear the conversation twice.

9. The information was

a.

recorded by the company.

b.

given by the company

’

s customers.

c.

collected by a consultancy.

10. The company

’

s staff answer the phone

a. very quickly

b. reasonably quickly

c. far too slowly

11. The groups average friendliness score was

a.

six out of ten.

b.

seven point five out of ten.

c.

eight out ten.

12. When dealing with enquiries, staff usually

a.

know who to pass the caller to.

b.

can

’

t answer the caller

’

s questions.

c.

have to take a message.

13. When putting a call through, staff should always

a.

ask for the caller

’

s name.

b.

play the hold music.

c.

ask the caller to wait.

14. Employees should answer the phone after

a. two rings.

b. three rings

c. four rings

15. The company is most worried about how ________

a.

quick staff answer the phone.

b.

efficiently staff deal with enquiries.

c.

friendly staff sound on the phone.

16. The handout has a list of ________

a.

pieces of good hold music.

b.

useful telephone phrases.

c.

extension numbers.

Part Three

?

Pauline Carr is Head of Quality Control at Coopers, a UK snack producer. She talks

about monitoring quality.

?

Listen and complete the table below.

Quality Control at Coopers

Inspection points

1 (17) ____

2 Goods in

3 Production

4 Finished goods

●

(18)____

●

(19) ____

●

cooking oil

●

packet weight

●

factory

●

(20) ____

●

flavoring

●

packet seal

hygiene

●

transport

●

(21) ____

●

(22) _____

packaging

●

crispness

READING

Part One

?

Look at the question 1

–

5.

?

In each question, which sentence is correct?

?

For each question, mark one letter (A, B, or C) on your Answer Sheet.

1.

Delegates are asked to check out by 10.30 a.m.

The delegates should leave their rooms

a. before half past ten.

b. at ten thirty.

c. earlier than half past eleven.

2.

SPORTMASTER

Pakistan-based manufacturers of sports items wishing to

do business in Europe is looking for importers

TEL: 92 555 4321

Sportmaster wants to

a. sell its products abroad.

b. import products into Pakistan.

c. manufacture in Europe.

3.

Punctuality improves on bus services.

a. The quality of service is improving on buses.

b. More buses are now running on time.

c. Buses are becoming cheaper to use.

4.

THE AIRPORT EXPRESS DEPARTS FROM PLATFORM 3 EVERY

20 MINUTES DURING THE DAY (EVERY 30 MINUTES AT

NIGHT)

a.

The train service to the airport runs 24 hours a day.

b.

Airport trains leave Platform 3 at 20 minutes past the hour.

c.

The airport express takes half an hour at night.

5.

Goods not normally dispatched unless paid for at time of

ordering ---- payment on delivery by special arrangement

Customers should normally pay for goods

a.

when their order is processed.

b.

when the goods are delivered.

c.

when they place an order.

Part Two

?

Look at the advertisement below. It shows services offered by a business consultancy.

?

For questions 6

–

10, decide which service (A

–

H) would be suitable for each person.

?

For each question, mark one letter (A

–

H) on your Answer Sheet.

?

Do not use any letter more than once.

THINKING OF STARTING A BUSINESS?

Need expert advice and / or assistance in one

or more of the following areas?

A

Market Research

B

Constructing a schedule

C

Calculating costs

D

Meeting legal requirements

E

Obtaining finance

F

Renting or purchasing premises

G

Recruiting and training staff

H

Promoting products and services

6. Margaret Williams needs help in choosing the business loan with the most competitive terms.

7. Ibrahim Shaw wants to be sure that there will be enough demand for his products.

8. Maria Smith would like some advice about where to advertise a new line of goods.

9. King Seng wants to research new laws on constructing buildings.

10. Peter Anderson needs to know whether his existing funds are enough to set up his business.

Part Three

?

Look at the graphs A-H below. They show how the changes of consumer prices in 2000,

2001, and 2002.

?

Which chart does each sentence 11

–

15 describe?

?

For each question, mark the correct letter.

?

Do not use any letter more than once.

A

B

C

50

40

30

20

10

50

40

30

20

10

50

40

30

20

10

2000

2001

2002

2000

2001

2002

2000

2001

2002

D

E

F

50

40

30

20

10

50

40

30

20

10

50

40

30

20

10

2000

2001

2002

2000

2001

2002

2000

2001

2002

G

H

50

40

30

20

10

50

40

30

20

10

2000

2001

2002

2000

2001

2002

11.

After a small increase in 2000, the prices stayed on the same level until 2001, then there was

a sharp increase and steep fall in 2002.

12. The

prices

were

very

high

in

2000,

then

there

was a

sharp

fall

in

2001

and

they

picked

up

again to the similar level of 2002.

13. The prices were on the same level from 2000 to 2001, then in 2002 they fell sharply.

14. In 2000, the prices were at a low level. They went up to a high level in 2001 and there was a

sharp fall in 2002.

15. The prices kept steady for a short period and then there was a slight increase in 2000. There

was a fall and another increase between 2000 and 2001. Then the prices stayed on the same

level between 2001 and 2002.

Part Four

?

Read the advertisement below for a hot drinks machine.

?

Are sentences 16 - 21

“right” or “wrong”? I

f there is not enough information to answer

“

right

”

or

“

wrong

”

, choose

“

doesn

’

t say

”

.

?

For each sentence 16 - 21, mark one letter (A, B, or C) on your Answer Sheet.

ADVERTISING FEATURE

Save money and keep your staff happy

It

can

be

expensive

to

keep

the

canteen

open

to

serve

drinks

to

your

through

the

day.

Our

QVM

hot

drinks

machine

replaces

this

service,

so

that

you

can

close

the

canteen

between

mealtimes.

You

can

install

the

QVM

hot

drinks

machine

anywhere

in

the

building.

One

machine

is

suitable for a staff of ten to fifteen people. It costs 1300 pounds to buy, or 11 pounds per week to

rent over 60 months. It is not expensive to operate: for example, the cost of power for one day is

30p, nearly as cheap as the price of one hot drink from the machine.

Our company will carry out a weekly service, at a charge of 10 pounds. We can also refill the

machine with drinks ingredients for an extra charge of 8 pounds. Some customers prefer to do this

themselves, however.

There are eight choices of hot drink available from the QVM machine, and our company offers

one month

’

s trial free of charge, so that you can estimate how popular the machine will be and see

what the actual savings are.