-
LISTENING
SCRIPTS
Module 1
1.1 Working from home (page
8)
I=Interviewer M=Michela
I
OK, work from home you tell me about a typical
day?
M Sure, I always get up around
seven and the first thing I do is get the kids
ready for
school.I take them at eight
thirty and thin I always start work at nine.
I Do you ever have a day where you
decide to have the morning off and start work
later?
M
No,you
can
’
t
do
’
s
important
with
home-working
to
have
a
timetable
and
stick to you end up
watching TV or doing the cleaning then it
isn
’
t for I
have
lunch at twelve and finish work at two thirty to
get the children.
I Was that why you
gave up your office job?
M
Yes,I
wanted
to
spend
more
time
with
the
gives
me
more
mes I need to work in the evening but
usually it isn
’
t a problem.
I So how long have you been doing this
kind of work?
M For about five
years.I
’
ve been with the
same company since I left school but with
the Internet and technology
it
’
s easy now to be at home.
I So your employer
doesn
’
t mind.
M
means
the
company
saves
money
on
office
space
and
as
long
as
I
get
the
work
done,they
’
re mes I still fo
into work to meet clients and so
example,I
’
m
going
in
nearly
every
day
this
week
because
we
have
visitors
from
another company and I
can
’
t really invite them
over to my s,the gossip
and the news
with my colleagues.I miss that side of going into
work every day.
I Is there anything
else you miss?
M ,not
I
’
ll tell you what I really
don
’
t miss and
that
’
s having to
spend two hours commuting on the bus
and train every day. . .
1.2 Starting a conversation (page 11)
Conversation 1
R=Richard
W=Woman M=Marek
R Hello?
W
Hello,Richard.I
’
d like to
introduce you to Marek.
R Oh,, do you
do?Nice to meet you at last.
M Hello,d
to meet you too.
W Oh,do you two know
each other already?
M
Well,we
’
ve spoken on the
phone a few times.
R But
we
’
ve never actually ,take a
you both like a coffee?
Conversation 2
A Would you like a coffee?
B
Oh,thanks.
A Milk?
B
Yes,please,and a
sugar
…
thanks.
A
So have you enjoyed this morning?
B
Yes,it was very first speaker was particularly
good.
A Is this your first time at one
of these events?
B Yes,it you?
A No,I
’
ve been
coming for company pays and if the location is
good then I
come.I remember the best
year we had was in Monaco
…
Conversation 3
M=Marie
W=Woman
M May I join you?
W
Sure.
M You
’
re a
colleague of Martin
Obach,aren
’
t you?
W That
’
s right He
works in our Barcelona do you know him?
M We were both at Elcotil left about a
year before me.
W Oh,are you Mandy?
M Marie.
W
’
s
,I
knew
it
began
with
an
,Martin
said
you
were
doing this course and that I should say
hello
…
Conversation 4
A Well,this
is nice.
B
Well,it
’
s
quite
simple
but
the
food
is
vey
traditional
and
it
’
s
popular
with
the
Sundays I often bring the family here.
A That
’
s many
children do you have?
B .A boy and a
’
ve just started school.
A .
B And you?
A
No,not have you always lived in Lille?
B Yes,most of my life.I worked in Paris
for a while and in your country,of
all
my relatives are about your family?
A
Oh,they
’
re
spread
out.I
see
my
parents
from
time
to
time
but
my
sister
lives
in
Norway
with
her
husband
so
we
don
’
t
get
together
,I
know
your
company
is looking for a partner on this Thai project.
B that something you might be
interested in
…
1.3 Exam spotlight (page
15)
E=Examiner C=Candidate
E
And where do you live exactly?
C
I
’
m from a small town in
northern Switzerland but at the moment
I
’
m studying for a
business degree so I live in Zurich.
E What types of business are most
successful in your town?
C
Err,well,I
suppose
that
tourism is
quite important
to
the
area
and
there
are
many
small
farms
so
agriculture
,where
I
study,is
more
famous
of
course
for
banking and financial
services.
E How is working life
changing in your country?
C Sorry,can
you repeat the question,please?
E
Yes,how is working life changing in your country?
C I think that more and more people are
moving to the cities or they are commuting in
every my opinion, the biggest change
has come from technology-but then
that
’
s
probably
true everywhere,not just in my
country
…
Module 2
2.1 Benefits
and incentives (page 16)
Speaker 1
It
’
s great because usually
it means my wife can use the one at home and we
even take mine away at weekends.I work
for quite a relaxed company and they
don
’
t
seem to
mind how I use it for leisure.
Speaker
2 I thought it wouldn
’
t
change the way I worked after the first six months
but
as they got older it actually
became more complicated with getting them to
school or
if
they
wanted
to
do
activities
in
the
my
boss
has
been
really
good
about it and some days
I can do a half a day if I want and then I might
work later on
other days-or I take work
home,which I don
’
t like
doing,but it
’
s the only
way
…
Speaker 3
It
’
s actually the law now so
they had to let me have it.
It
was
only
two
weeks but at least I had time to help
my wife you,after all the late nights and
crying I was really happy to get back
to work for a while and have a rest!
Speaker 4 I
’
ve
just been promoted from Assistant IT Technician to
Chief Operational
Network means I get
a bit of a pay rise and new business cards with
my name on.I
’
m
not sure if I get my own office though.
Speaker 5 The problem for me is that I
won
’
t have enough to live in
when I
’
m 60 and
I
can
’
t
afford
a
private
I
’
ll
probably
try
and
keep
working
for
a
few
more
years,and anyway,I heard the government
is planning to raise the age of
retirement
…
2.2 Presentations (page 20)
Extract 1 Good morning and thanks for
I
’
d like to tell
you about the
world
’
s
largest
document
management
a
turnover
of
nearly
sixteen
billion dollars the Xerox Corporation
develops
and markets innovative
technologies
with
products
and
solutions
that
customers
depend
upon
to
get
the
best
results
for
their
my
brief
presentation
we
’
ll
begin
by
looking
at
some
of
the
key
figures
behind
the
company
’
s
success
and
how
the
company
is
I
’
ll
give an overview of Xerox around the
world and finally I
’
d like
to talk about some of
the trends
affecting our market and it
s future
you have any questions,I’
ll be
happy to
answer them at the
,here
you can see,the turnover for last
year was
nearly sixteen
billion dollars,with a final income of 978 million
operated
from our v headquarters in
Rochester New York State in 160 countries with
55,000
employees,with
over
half
of
those
in
the
next
chart
shows
you
how
the
corporation is split into four of
all,there
’
s Xerox Global
Services
…
Extract
2
And
finally
there
’
s
Xerox
Innovation
with
five
centres
in
the
United
States,Canada and that six percent of
revenue was dedicated to research
and
development last year as the key part of our
mission statement is,and I quote,`to
help
people
find
better
ways
to
do
great
work.`OK,let
’
s
move
on
to
look
at
Xerox
around the world in a little more a
look at this chart,which shows revenue
by
about
half
our revenue is
from the
US
Europe with
over
thing
I
’
d like to point out
is
…
Extract 3
Finally,how is the market for the document
industry looking?Well,it would
be
unrecognisable to the people who founded the
original company in 1906 and even
compared
to
the
second
half
of
the
twentieth
and
more
offices
are
moving
from
black
and
white
printing
to
colour
and
from
paper
documents
to
electronic are clearly
the future opportunities and areas of growth in
what is a total market worth an
estimated 112 billion
dollars
…
So that
brings me to the end of my for listening.I hope
it
’
s been
of
there any questions?
2.3 Pausing (page 21)
Presenter Good morning/and thanks for
coming./Today/I
’
d like to
tell
you about/the
world
’
s/largest/document/management/c
ompany./With
a
turnover
of
nearly
sixteen
billion
dollars/the
Xerox
Corporation
develops
/and
markets/innovative
technologies/with products and
solutions/that customers depend upon to get the
best
results/for their business./In my
brief presentation/we
’
ll
begin by looking at/some of
the
key
figures/behind
the
company
’
s
success/and
how
the
company
is
structured./Then/I
’
ll give an overview of Xerox around the world/and
finally/I
’
d like
to
talk
about
some
of
the
trends/affecting
our
market/and
its
future
growth./If
you
have any
questions,/
I’
ll be happy to
answer them at the end./
2.4 Intonation and stress (page 21)
Presenter Good morning/and thanks for
coming./Today/I
’
d like to
tell
you about/the
world
’
s/largest/document/management/c
ompany./With
a
turnover
of
nearly
sixteen
billion
dollars/the
Xerox
Corporation
develops
/and
markets/innovative
technologies/with products and
solutions/that customers depend upon to get the
best
results/for their business./In my
brief presentation/we
’
ll
begin by looking at/some of
the
key
figures/behind
the
company
’
s
success/and
how
the
company
is
structured./Then/I
’
ll give an overview of Xerox around the world/and
finally/I
’
d like
to
talk
about
some
of
the
trends/affecting
our
market/and
its
future
growth./If
you
have any
questions,/
I’
ll be happy to
answer them at the end.
Module 3
3.1
advice on franchises
T= Trainer
M=Man
T
So.
That’s the end of my talk. Are there any question?
Yes?
M
Thanks for your talk. It
was very interes
ting. I’ve been
thinking of starting my own business
and I wondered what you thought of
franchises.
T
That’s
a
good
question.
In
general
it’s
important
when
you
are
thinking
of
becoming
a
franchisee to someone who likes to
follow rules and have support from others.
Entrepreneurs tend
to be people who
don’t like following tried and tested routes, so
if you don’t like doing what other
people want, then franchising isn’t for
you.
Secondly, I’d say make
sure that the brand is strong and that it’s
something you
are interested in.
For example, making and selling pizzas
might be profitable but do you want to be doing it
for the
next
five
years?
I
also
think
you
need
to
like
hard
work. People
shouldn’t
think
that
running a
franchise is less
work that being a sole trader.
Finally,
there’s
the
money.
You
still
need
start
-up
capital.
This
can
be
as
low
as
five
thousand
pounds
and
as
high
as
two
hundred
and
thirty
thousand
pounds
for
a
well-known
brand
like
Domino’s
Pizza…
3.2
Planning a seminar
Recorded
message
Thank
you
for
calling
Business
Circle
Conferencing.
Please
state
your
name and address. Then give the name of
the event you’d like information on and we will
send it
to you immediately. Please
speak after the tone.
Ray
Hello.
This
is
Mr
Ray
Naunton.
That’s
N-A-U-N-T-O-
N.
I’m
coming
to
the
event
next
week called ‘Launching your business
online’ and so you’ve already got my details.
Anyway ,the
reason I’m calling is that
I won’t be able to arrive in time for registration
and the buffet on the
Sunday evening.
My train doesn’t arrive until nine
fifteen, so I’m going to take a taxi straight to
the hotel. So I probably won’t get to
the training centre until Monday morning. I hope
that’s OK.
Anyway it’s just to confirm
that I will be there for the course. Oh, and
c
ould someone send me the
schedule for the two days? You can
email it to me at r dot naunton at
worldsyouroyster dot com.
Worldsyouroyster
is
all
one
word.
That’s
w
-o-r-l-d-
s-y-o-u-r-o-y-s-t-e-r.
And
all
in
lower
case.
Thank you.
3.3
Planning a seminar
Kirsten
Hello, Kirsten speaking
Vanessa
Hi,
Kirsten.
It’s
Vanessa.
I’m
just
calling
to
check
details
for
the
group
on
Sunday
evening.
Kirsten
Sure. Security are opening
the room at three. Is that early enough?
Vanessa
Yes, the buffet won’t be setting up
until four thirty so that’s plenty of time. I’ll
get there
at four and I don’t think
anyone will be arriving before five. According to
my records, we have
twelve. Is that
right?
Kirsten
Yes.
Everyone
has
confirmed.
Oh,
that
reminds
me.
We’ve
had
a
mess
age
from
Mr
Naunton to say he won’t
be here until after nine, so he’s checking
straight into the hotel. There’s
no
point in inviting him to come after then, is
there? I mean, I assume that we’ll have finished
by
nine.
Vanessa
By seven, I
hope. Well, I ho
pe they’ll have gone by
then! If they want to get to know
each
other any longer, they can use the hotel bar.
Kirsten
Fine. I think that’s
everything, then. Do you need me to be
there?
Vanessa
No. There’s no point in
both of us interrupting our weekend. It doesn’t
need two of us.
Kirsten
Great. See you on Monday.
Bye.
Vanessa
Bye.
3.4
Leaving message
Call 1
Hi, Vanessa. It’s Ralph again. Sorry, I
forgot to ask earlier if you can send me details
of
next
month’s
seminars.
I’ve
got
two
people
who
re
ally
need
some
help
with
spreadsheets
and
accounting software. I
remember you said that you had some computer
courses planned. Anyway,
send me
details on those and anything else you have coming
up. Thanks. Oh. You can email it to
me
if that’s easier. It’s R for Ralph. Dot. Hensher.
At Henckel. That’s H
-E-N-C-K-E-L dot
D-E.
Thanks. Bye.
Call
2
Hello. My name
is Maria Monblot. The reason I’m calling is that I
have a booking for
next week’s business
breakfast meeting. I’m afraid I won’t be able to
attend but
I would like to
come to next month’s instead. I assume
it is on the last Wednesday of the month as usual.
Please
confirm this. You’ve already got
my number but just in case, it’s 768
4556.
Call 3
Hello. This is Jochen
Anderson. I am booked in to run the seminar on
design on the 25
th
.
I’ve just received the schedule for the
day and it appears that I am speaking at nine
thirty. That
isn’t what I agreed with
you. We said I
would be at
eleven and that I would have ninety minutes,
not one hour. You ‘ve also described it
as a talk but I’m giving a workshop. Please get
back to me
about this as soon as
possible. I’ll be in my office between two and
five o’clock.
Call
4
Hi, Vanessa.
It’s Kirsten. Just to let you know that Jochen
Anderson is trying to get hold
of
y
ou. He left message on my home number
to say he isn’t happy about the schedule for the
25
th
.
I haven’t
got the details with me so I can’t help really.
I’m sorry, but can you call him back? He
only needs the time changing and
something about title. I’m sure
one of the other speaker won’t
mind changing. You know what he’s like.
See you tomorrow.
Call
5
Hello. This is
Bryan in security. I’m returning your call about
having the building open
on Sunday. I’m
just calling to say that’s fine. I’ll be here at
midday anyway so it’ll be OK for three
o’clock. If there’s anything else you
can call me any time on my mobile. It’s 07786 678
8890.
3.5
Taking notes and messages
Vanessa
Hello, Business Circle Conferencing.
Jochen
Hello. Can I speak to
Kirsten, please?
Vanessa
I’m sorry, she’s not here
today. My name’s Vanessa. Can I help
you?
Jochen
This is Jochen
Anderson.
Vanessa
Oh, hello, Mr Anderson.
Kirsten said you phoned and I tried calling you at
your office.
Jochen
Well, I’m on my mobile.
Anyway, it’s about the schedule for the training
event. It isn’t
what we agreed.
Vanessa
Sorry, let me check. So that’s the
event on the 25
th
.
Jochen
That’s right. And it says
I’m speaking at nine thirty.
Vanessa
And you’re supposed to be speaking at
eleven. Yes, well I’m sure we can change
it.
Jochen
Yes, but
actually I think the afternoon would be better.
After lunch. Can I speak at two
pm?
Then I can arrive in the morning.
Vanessa
I see. So that’s two in the afternoon.
I’ll have to check with another presenter
a
nd then
call you back.
Could you give me your mobile number?
Jochen
Certainly. It’s 0778 890
8895.
Vanessa
Let me read that back to
you. 0778 890 8895.
Jochen
That’s
right.
Vanessa
I’ll call you back in about
an hour.
Jochen
Good. Thank
you.
3.6
Exam
spotlight
N=Narrator
M=Man
W=Woman
N
Part one. Question 1-12.
You will hear three telephone
conversations or messages. Write one or two words
or a number in
the numbered spaces on
the notes or forms below. You will hear each
recording twice.
Conversation One.
Question 1-4.
Look at the form below.
You will hear a woman telephoning about a problem
with her subscription
to a business
magazine. You have fifteen seconds to read through
the form. Now listen, and fill in
the
spaces.
M
Thank
you for calling Business Monthly. Please state
your name, the name of your company
or
organisation
and
your
address.
If
you
already
have
a
subscription
with
us
please
give
your
subscription number and the reason for
your call.
W
Hello. This is Cynthia Perkins
–
that
’s
P
-E-R-K-I-N-
S. I’m the
research manager at RA
VE
solution.
That’s
R
-A-V-
E
solutions.
You’ve
got
our
address
on
record.
I’m
calling
about
our
current
subscription.
The
number
is
IL0378JUL.
We
paid
for
twelve
issues
but
we’ve
only
received eleven. Please
send the June edition of the magazine. Thank you
very much.
N
Now listen to the recording again.
3.7
Exam
spotlight
N=Narrator
T= Tom
M=Mari
N
Conversation Two. Questions 5-8.
Look
at
the
form
below.
You
will
hear
a
man
telephoning
a
product
company
about
a
training
video. You have fifteen seconds to read
through the form. Now listen, and fill in the
spaces.
T
Hello, this is Tom Yishan from Bright
Star publishing. Could I speak to Mari Jones-
Lumley,
please?
M
Speaking. Hello, Tom. How
are you?
T
Fine, thanks. Look, Mari, it’s about
this training video you’re making for
us.
M
Oh no, what’s happened?
T
No,
don’t worry. Everything’s fine. It’s just that you
know you wanted to film in the printing
factory, if you could. Well, I spoke to
the ma
nager and that’s OK with them
expect that the dates
we agreed aren’t
convenient for them. They want to know if you can
put it back by ten days.
M
I’d
normally say yes, Tom, but we’ve already postponed
this twice. I can’t go on telling my
team to cancel. Anyway, I think we have
another project then.
T
I’m really
sorry, Mari, but it’s out of my
control.
M
OK. Can you check with the
printing manager if two weeks later would be OK
and I’ll have
to with my people.
T
Two
weeks? So that’s the 25
th
.
M
Right.
T
No problem. I’ll try and
call him now and get back to you to
confirm.
N
Now listen to the recording
again.
3.8
Exam
spotlight
N=Narrator
P=Personnel Assistant
R=Rachel
N
Conversation three.
Question 9-12
Look at the form below.
You will hear a woman telephoning another
department in her company
about a job
applicant. You have fifteen seconds to read
through the message pad. Now listen, and
fill in the spaces.
P
Hello. Personnel.
R
Hello, this is Rachel in IT. It’s about
the application of
that new graduate
which Michale sent
over. Can I have a
word with him?
P
Sorry Rachel, he won’t be in till
tomorrow, but you can leave him a
message.
R
Thanks. I’m afraid I’ve got
a problem with the application form. Rufus has
done his diploma
in IT at
t
he local college but he hasn’t filled
in the section on references. I really need to
speak to
his tutor. Can Michael get
hold of the contact details for him
–
his telephone number or
email will
do.
P
OK. Is that all then?
R
Err, I also need to know when Michael
has scheduled him for interview. I think it might
be
tomorrow but I’m not sure. If it is
tomorrow, has somebody confirmed that with Rufus
because
when I spoke to him briefly
yesterday, he didn’t seem to know anything about
it.
P
Oh, dear. Well, I’
ll give
Michael your message and let you know.
R
Well, I’ll be in a meeting for the rest
of the day so leave me a message about tomorrow,
and
someone had better ring Rufus and
tell him he has an interview. And let me know long
he thinks it
will take. I’m
pretty busy.
P
Right. Will do.
N
Now listen to the recording again.
Module 4
4.1
Advertising on the web
Speak
Imagine you have new
product or new service and you want the world to
know about it.
One way would be to
write the advertisement onto ten or a hundred or
thousand pieces of paper
and drop them
from the sky over your town or city. Someone on
the ground might pick one up and
read
it. Maybe two or three people. On the other hand
the wind might blow them away.
Now
imagine
doing
the
same
thing
but
this
time
throwing
them
into
the
air
with
adverts
for
every
other
product
or
service
in
the
world.
You
probably
wouldn’t
do
it,
would
you?
Well,
unfortunately, that’s what it’s like to
advertise on the Internet.
Trying to make your
product, service or website known to the rest of
Internet community can be
very, very
frustrating. Not only making it known, but getting
visitors to actually visit the site can
seem impossible. But there are ways to
overcome the impossible when advertising on the
Internet,
as long as you follow three
rules.
So,
rule
number
one.
The
first
is
to
remember
that
people
use
search
engines.
So
whenever
someone types in a
keyword linked to your business, your site needs
to appear in the top 50 or so
listings
in all of the major search engines. Any lower and
no one will ever find you.
My second rule is
that it’s
a good idea to spend some useful time and effort
on getting
your
links
on
other
sites.
This
is
an
excellent,
though
very
time-consuming
way
to
increase
visitors.
You can do this by
sharing links with other companies, so they have a
link on your site and you
put
one
on
theirs.
Or
perhaps
through
a
site
review
which
recommends
your
products.
Also
remember that the more links you have
elsewhere, the more likely people are to find you
through a
search engine.
My third trip is never to
pay for advertising on the web. I think that
unless you have a very good
reason,
it’s a waste of money. With so many ways to get
free advertising, I’ve found very little
reason to pay for things like banners
to promote my site.
So those are my three starting points
for anyone thinking of web advertising. Before we
finish
don’t
forget
that
a
memorable
domain
name
that
people
can
easily
type
will
help.
Email
campaigns can work and
are an easy w
ay to get traffic to the
site, though it doesn’t last long. What
might be better is to have a monthly
newsletter, which people sign up for. I’ve found
this to be
very effective and more
positive than sending spam. Then there are contest
with prizes or anything
free
–
maybe some software or
cool graphics.
Once you’ve got people visiting the
site, keep statistics on how may people visit per
day and
how
often
people
return
to
the
site.
In
other
words,
find
out
who
they
are.
How
old
they
are.
Where
they
come
from.
What
they
like
doing
in
their
free
time.
You
can
get
this
kind
of
information by asking them to subscribe
to your newsletter, for example …
4.2
A bad delegator
Manager
Hi, Harry. Sorry to bother you but I’m
so busy. Could you help me? I know you’re
busy too, but I have a meeting with the
managing director tomorrow and I don’t have time
to do
the schedules for next week. I
know you did them last time I was off sick, so I
thought you could
do them again. I
don’t want to give you anything too difficult, do
I? so if I give you this … sorry ,
I
haven’t had time to sort through it but you’ll
work it out. Ok, great. Sorry, must go. If you
have
any questions … err, ask Mary. I
think she did the schedules last time I was on
holiday so she can
help too. Fine. Bye!
4.3
Sentence stress
Can I borrow your
expertise
in something?
I’ve asked
you
because …
Let me
know how it’s going
once
a
week, please.
I’ll need a report on
this with your findings
and
your recommendations.
So, let’s go
through this
one
more
time to check it’s clear.
One thing you
might
want to
think about is …
You’ve done
a
great
job on this!
I’ve got a job here that will
really
interest
you …
I’d like you to be in
charge of
all
of it.
What are you going to
do
?
Feel free to
call me if you have
any
questions.
Can you give this priority
because they need it as
soon
as possible?
The deadline for this is
next
Thursday.
Module 5
5.1 An interview with an art
consultant(1)
I
I’
d like to begin by asking
you to imagine that
I’
ve
been asked to find some art for
my
company
’
s offices .Where
would I started ?
AC
Well,the first
stage in selecting art is
normally for one of our art consultants
to
visit
you
on
site
to
assess
the
location,the
size
of
the
area
and
the
style
of
the
building
,and so on.
I
How
much difference does it make where I actually put
the paintings?
AC
A
great
needs
to
be
placed
taking
into
account
the
function
of
a
ent types of art are appropriate for
different we have an idea
about what
kind of work it is you do and how the space is
used,then we begin to find
artworks and
present a selection of art for your business and
building .We can do this
on-site
or
you
can
visit
our
whole
thing
is
a
two-way
collaborative
process.
I
So you already have the
painting?
AC
Yes,or we can ask an artist to create
works for your specific this case,the
client
has
some
input
but
it
’
s
important
to
remember
when
choosing
workplace
art
that art is not your
brand .If you ask the artist to emphasise your
company image in
some
way,you
’
ll just end up with
bad way ,you have an art consultant who
oversees
and
project
manages
the
production
of
any
commissioned
artwork,and
makes
sure
it
’
s
completed
and
installed
on
time
and
within
that
also
includes fitting appropriate lighting
and any other maintenance and
fitting
…
5.2 An interview with an
art consultant(2)
I
One
thing
I
don
’
t
understand
is
how
a
company
ever
decides
what
to
choose .I
mean ,art is such
a personal thing .How does anyone ever agree?
AC
Well,that
’
s
true.I
think
it
’
s
important
that
you
don’
t
set
up
committees
or
anything .If
you
have
a
workforce
of
300
and
you
ask
everyone
,you
’
ll
get
300
different
,you need to keep it one or two people .But
choosing
art for your offices
isn
’
t necessarily about
choosing what the individual real
benefits for a business are that the
artwork gives a positive image to clients.
I
So
what
’
s a typical type of
art?
AC
It
’
s so varied
but in general I suggest something strong and
it
’
s just light
colours that no one can really
see,it
’
s need art which
shows your clients
you have good taste
and that you are successful.
I
I often go into buildings
and look at modern art and
think,
’
What is that?It
isn
’
t of
people
.Nothing .
’
Why do so many
companies choose it?
AC
There
are
a
number
of
reasons
,other
than
the
fact
that
the
managing
director
might like don
’
t
want art that will offend anyone .So a painting of
a man and a
woman with no clothes on is
a bad idea .Similiarly,a landscape or a painting
of the
countryside is the sort of thing
you have in your living room at home and
doesn
’
t look
very
corporate
.Also
the
art
needs
to
say
what
kind
of
company
you
are.
Most
companies
want
to
give
clients
the
message
that
says
we
’
re
modern
and
we
’
re
planning for the future .A classical
painting says we
’
re old and
traditional .A painting
by a young
,modern painter gives a more positive image .And
remember ,it doesn
’
t
have
to
be
a
painting .A
sculpture
in
the
reception
area
can
be
very
effective
,for
example.
I
Finally,all this must be very expensive
.How does a company justify thousands of
pounds on this kind of thing?
AC
It can be expensive but
of course many people rent works from us-as little
as ten
pounds a also means that if you
change your mind after a year or
so,it
’
s easy
to
change the piece .
I
That
sounds like a good idea..
5.3 Some
opinions on art
Speaker 1
But what is it? Is that a head?Or is it
an animal? I can
’
t see how
that is art.
I mean,it
doesn
’
t look like anything
real.
Speaker
2
I
agree
with
you
that
this
is
nice.
It
reminds
me
of
being
in
a
café
in
somewhere like Paris but if you put it
here no one will see isn
’
t
bold enough for
this ,we need
something else.
Speaker 3
This is beautiful but perhaps it would
look better in someone
’
s
’
s
the sort of
painting to help you relax.
Speaker 4
Well,
I’
m not
really the right person to ask . I never go to art
galleries but
this
looks
like
what
you
see
in
cathedrals
.It
doesn
’
t
tell
you
what
our
company
is
people
come
into
reception,they
’
ll
think
it
’
s
a
Roman
temple
,not
a
hi-tech
’
s have something up-to-
date.
Speaker 5
This is
quite good for reception because it shows a man
thinking ,which is
quite a good image
for our company .It says to the visitor that this
is a company with
ideas .That
we’
re constantly
considerating the future
…
5.4 Report on a
meeting
RS
one
is
about
the
conference,It
starts
on
the
8
th
but
I
think
someone
should go out early
on the 6
th
.What do you think
,Hugo?
HS
Sorry,but I did
that last year and sat around for a day .There was
a really nothing
to do.I think if we go
early it shouldn
’
t be until
the 7
th
.It really
isn
’
t worth it.
RS
OK,that
’
s fine
,Do you agree,Dahlia ?
DZ
Sure .Do you want me to go?
RS
Is that OK with you
,Hugo?
HS
Absolutely.
RS
OK,point two.
I’
m assuming
you
’
re dealing with
that,Dahlia .
DZ
Yes,
I’
ve already
found a good hotel near the fair and
I’
ll book the flights .
RS
what about this idea to
sponsor a reception for delegates?In the past
other publishers have sponsored drinks
and buffets in the evening
.I
’
d like some views
on this .Hugo?
HS
Well,they
certainly
attract
people
looking
for
a
free
dinner
!
I
wonder
if
the
evening
’
s a good
idea though.
RS
Sorry,Hugo,
I don
’
t understand.
HS
Well
,maybe
if
we
just
offer
drinks
at
the
stand
at
lunchtime
,we
’
ll
get
more
people
actually looking at books and talking to us.
DZ
That
’
s a good
idea,Hugo.
RS
Yes,nice idea
.Can you organise that,Hugo?
HS
What
’
s my budget?
RS
me check with accounts
after the meeting and
I’
ll
tell you.
DZ
Sorry,Robert,but
before
we
finish
there
’
s
a
problem
with
the
prices
in
the
brochures.
RS
Really?
DZ
Yes,the brochures have been updated
with our list for next year but the prices are
the same .We can get them reprinted but
not in time for Seattle.
RS
Oh
’
re joking!
DZ
Sorry…
RS
Any ideas?
HS
Let
’
s just
include the price list as separate from the
brochure .We can say these are
new for
next year.
DZ
But
won
’
t it show that prices
have gone up?People will be able to compare next
year
’
s with this
year
’
s.
HS
do you think,Robert?
RS
Well,we
could
include
some
offers
on
the
new
price
list
and
show
some
prices
haven
’
t gone up.
DZ
That might
work.
HS
I
don
’
t think we have a
choice,Robert!
RS
OK.I
’
ll prepare
,Hugo,Dahlia ?Anything else?
5.5 Exam spotlight(1)
E
I
’
m
going to give each of you a choice of three
topics.I
’
d like you to
choose one of
the topics and give a
short presentation on it for about a minute .You
will have about a
minute
to
prepare
for
this
and
you
can
make
notes
if
you
wish
while
you
prepare .After you have
finished your talk ,your partner will ask you a
question .All
right?Here
are
your
topics .Choose
one
of
the
topics
to
talk
about .You
can
make
notes.
5.6 Exam spotlight(2)
E
All right .Now
Pierre,which topic have you chosen,A,B orC?
P
Topic A.
E
OK,Would
you
like
to
talk
about
what
you
think
is
important
when
placing
a
newspaper advert?
P
there are a number of points to
consider when placing a newspaper advert
because
you
want
it
to
be
as
effective
as
possible .First
of
all,there
’
s
the
reader
to
need
to
know
who
you
are
trying
to
,for
example
,if
your
product
is
for
teenagers,you
need
to
put
your
advert
into
the
type
of
newspaper
or
magazines
they
’
ll
,the
second
point
to
remember
is
that
once
you
’
ve
chosen
the
best
newspaper
,you
also
need
to
consider
where
it
will
sly ,the front page is
good but it
’
s the most
expensive
’
s also
true
for
the
back
page
.So
look
at
the
paper
and
decide
which
parts
are
most
interesting
to
readers .Maybe
it
’
s
the
sports
pages
or
perhaps
it
will
be
in
the
TV
,this
will help you reach the right kind of ing else is
the
appearance of the advertisement
.You need something to get the
reader
’
s attention like
bright
colours,perhaps
a
photograph
or
some
of
the
words
need
to
be
very
large.
I
think that all
helps
…
E
Thank ,Erica,can you ask
Pierre your question about his talk?
Er
Yes,people
say
that
the
newspaper
advertising
isn
’
t
as
effective
as
,say,a
TV
commercial .Do you agree with this?
P
Well,
I
think
that
it’
s
true
that
TV
commercials
are
sometimes
very
effective
but
newspaper advertising can also
be
…
Module 6
6.1 Employment
case studies
Speaker 1
I
’
d really had
enough .The people there were great and I really
liked my
supervisor
but
it
was
just
too
boring .I
only
started
in
order
to
make
a
bit
of
extra
money when I was a
student.I
didn’t
intend to
stay this long and especially not after I
finished
my
they
said
they
were
sad
to
see
me
go
but
they
, I
told them when I
wanted to
leave,but they said I didn
’
t
need
to worry about what it said in my
contact,so
I
didn
’
t actually
have to work the full
four
weeks
…
Speaker 2
Someone had to
haven
’
t
been
getting the orders for a while so it
was
clear
that
they
’
d
be
laying
people
off
sooner
or
I
thought
rather
than
wait
I’
d
now
and
take
the
money .It
was
a
good
deal
and
it
gives
me
a
few
months to
find anther job.
Speaker 3
Well,it
’
s a good
position and suits anyone who
doesn
’
t want to work every
day
of the had three
applicants
but
it
was obvious who was right .I think
Samantha
will
be
perfect
.She
’
s
keen
and
flexible
which
works
well
for
both
sides
.And I think she can work at weekends,too,so
that
’
s come in useful
.Especially
aroud Chrismas
time
…
Speaker 4
I could
n’
t
believe it .OK,so
I’
ve been
late a couple of times but my boss
said
it wasn
’
t a problem as long
as I made up the extra hours in the evening .And
then
someone
,and
I
can
guess
who,reported
know
,that
one
who
works
in
accounts
who
’
s
always
gossiping
about
other
people
.She
said
I’
d
been
taking
stationery from the
cupboard and using it for personal manager
asked me to come into the office so I
could see what was coming .I
wasn
’
t going to
wait around and get a lecture. I was
through that door before anyone could stop me.
Speaker 5
The first thing
I’
m going to do is take the
family on a nice long holiday
while we
can still afford
I’
ll start
thinking about what
I’
ll do
next when I get
’
s
plenty
of
time,though
for
someone
of
my
age
I’
m
not
sure
what
I’
ll
I’
ll just work part-time
until my pension begins
.It
’
s only seven years .Pity
really .I
would
have
liked
to
have
stayed
on
till
you,it
’
s
worse
for
some of
the
’
ve got another twenty
years to go. I mean,where will they get
another job round
here
…
Module 7
7.1 Selling (page 71)
C=Customer S=Salesperson
Salesperson 1
C Well,June is
always a little difficult because demand falls and
we have to wait until
July again before
things pick up.
S So is extra
advertising something you might be interested in?
C Maybe,though we have tried that
know, in local magazines and so on.
S
Perhaps radio or a mailshot could be useful?
C Local radio
’
s
an interesting idea.I
haven
’
t thought about
it,really.
Salesperson 2
This is our latest
’
s a huge improvement on the
previous 2007 model because
they
’
ve
updated
it
with
a
number
of
key
features
such
as
backseat
airbags
for
the
kids,half
a
cubic
metre
extra
in
the
back
for
luggage,and
the
braking
system
is
state-of-the-
art.I
t’
ll
do
zero
to
70
in
five
seconds
and
of
course
there
’
s
air
dashboard
is
particularly
interesting
because
it
will
tell
you
when
the
tyres need more air
pressure or if
it’
s due a service check-
up
…
Salesperson 3
C Hello.
S
Hello,
’
s Ivan from Beavis
Supplies.
C Oh hi, are
you?It
’
s been a long time.
S Yes,I
’
m afraid
I
’
ve been off sick for a
couple of weeks.
C
Oh,I
’
m sorry to hear that.
S Well,I
’
m OK
are things with you?
C Pretty
’
re busy.
S
That
’
s is there anything I
can help you with at the moment?
C As a
matter of fact,I need some letterheads fairly
soon.
S So shall I put you down for
your usual order?
C Actually,I was
thinking we could do something with the design.
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