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RESERVATION
DEPARTMENT GLOSSARY
Reservationist
The
front office employee responsible for processing
and
订房员
maintaining all reservation records
Advanced deposit
The receipt of
money to be placed into a guest's account
预付定金
prior to the guest's arrival at the
hotel.
Advanced
The
request for available space at some time in the
near
预先预订
reservation
future.
Confirmation
Slip
Confirmation
Reservation
Day rate
Full house
Guaranteed
Reservation
No show
Overbooking
Over stay
Room
availability
Turn always
Undercooking
Under - stay
Guest history file
V
oucher
Walking the
guest
The communication of an acceptance of a
reservation
request from the hotel to the guest
A reservation requests that is
confirmed by phone or mail
prior to a
guest's arrival at the hotel.
A room
rate for less than an overnight accommodation.
The achievement of a handmade percent
occupancy in
hotel guest
room utilization.
A
reservation arrangement in which the hotel is
guaranteed
the
room ate whether or not the guest arriver.
A guest who makes a
reservation and then neither cancel
or
registers with the hotel (Represents lost revenues
to the
hotel ).
The practice of committing
more guests rooms than are
available as a
budge against no-shows.
A guest that
stays beyond the original date of departure.
Describer the availability of recent
rooms at some time in
the future.
The number of persons denied
accommodations at the
Hotel.
An erroneous belief that
all the hotel's rooms are sold
when in reality they are
not.
A guest who checks out of the
hotel's at a time prior to
Their original departure date .
A record of guests that have stayed at
the hotel. Maybe at
simple a collection of
checked all registration cards or as
sophisticated at an electronic computer
memory file.
A support document used to
transmit date from one point
to another .
The refusal of a guest with a
reservation due to an error in
planing by the hotel.
确认预订信
确认预订
日租
爆满
保证预订
预订未来
超额预订
延期入住
未来房间供
应情况
背过脸
未能爆满
提早离店
客史
凭单
Blocked
A
room or group of rooms is taken out of available
for an
占房
an
liupated
commitment .
GCR
(Guaranteed
A reduced rate guaranteed ( offered )
to a company.
company rate )
Complimentary
A
room provided at a zero rate , ( or a means of
promoting
免费
rate
busses )
Group
rate
A special
discounted hotel room rate offered to groups a an
团队价
incentive to
attract larger assume blager of people or to sell
larger blocks of rooms .
Family plan
A special
discounted room rate offered to families, normally
applied when
children and parents stay in a separate room.
Package plan
A
room
rate
that
includes
or is
included iwa apace
combination of activities
and events .
FIT
(Free
A guest that want to the hotel as a non
- alphabet group
Independent
member .
Traveler )
Statistics
A collection of quantitative data
assembled for analytical and
interpretive purposes .
Amendment
Changes in guests details prior to get
arrival .
Cancellation
Guests decision of not coming after
reservations has been
Made .
RECEPTION /
CASHIER DEPARTMENT GLOSSARY
Average room rate
The average number of
dollars collected for each room bed
at a given
hotel .
Back of the house
Those areas and
departments with which the guest is unlikely
to come into direct contact
during a normal period
of occupancy .
Front of the house
Those areas and departments with which
the guest is most
likely to come into direct during a
normal period of
occupancy .
Occupancy
That period of time during
which a guest rents a room and
is in residency
.
Transient guest
A person away from home .
Floor limit
The amount of outstanding
charger the hotel will allow a
credit card guest to near
prior to receiving an authorization
number from the credit card company .
Home limit
The amount of money the
guest is allowed to charge to an
account by the hotel
approach the guest seeking partial or
full settlement of the outstanding
account balance .
Credit
limit
The
amount of money the guest is allowed to charge to
an
家庭套价
包价
零星客
统计
更改
取消
平均房价
住房率
信用限额
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