-
HENAN UNIVERSITY OF TECHNOLOGY
河南工业大学
Bachelor
of Management
Assignment Cover
工商管理学士学位课程
作业封面
MODULE CODE AND NAME
科目代码及名称
Module Code
科目代码：
B12
Module Name
科目名称：
人力资源管理
Lecturer
讲师：
崔颖
Section
Code
专业班级：
市场营销
0905
< br>班
Student ID
学生证号码：
2
Student Name
学生姓名：
张润楠
Announcement:
I
declare
that
this
assignment
is
ENTIRELY
my
independent
work
except
where
referenced.
I
have
marked
any
Reference
sources
and
am
aware
of
programme
regulations concerning plagiarism and
referencing.
声明：
除了标明出处的引用资料之
外，此作业是我独立调查完成的。文内所有引用的资料已经详
细标明出处，并且我了解课
程中有关抄袭及引用方面的规定。
Signature
签名：
Lecturer Comments
讲师评语
Score
分数：
Receive Date Year/Month/Day
收到日期：
The Performance Management of Loews
Hotel
Table of Contents
Introduction...
..................................................
.................................................
1
1. Questions in Loews Hotel
.
....................................
....................................... 1
2. Management Ability Improvement .....
..................................................
........ 2
3. Performance Management
.........................................
................................. 3
4.
The Methods of Performance Evaluation ............
........................................ 5
4.1. Trait Method .....................
..................................................
...................... 5
4.2. Behavior
Methods ..........................................
.......................................... 5
4.3. Result-oriented Methods ..........
..................................................
.............. 6
5. 360-degree
Performance Appraisal
.
.....
..................................................
..... 7
6. Summarize ..................
..................................................
.............................. 8
Reference
.
......
..................................................
...............................................
9
Introduction
Loews
Hotel
has
some
problems
in
performance
management.
Its
staffs
can’t
have
a
great
performance when they are working. So
the article will provide some good advice and help
the CEO
to solve the problems in his
job. To begin with the questions Tisch have in
managing the company
and
how
to improve
his managerial
ability. Then I
will tell
Jonathan Tisch and other Loews hotel
managers’ experience that how to affect
the company’s performance
management.
It can be divided
who four pasts-----
Object design, the Directing of process,
Assessment feedback, Motivation and
improvement. In addition, I will
describe several kinds of performance evaluation
which suit the hotel
industry. And I
will explain both good and bad aspects of each
possible choice. And comparing these
methods
which
are
actually
used
in
real
hotels.
The
performance
evaluation
is
trite-oriented
approach, action-oriented approach and
result-oriented approach. Finally I will analyze
the things I
have mentioned on the
front of this article and find the best fit method
of measuring performance.
The method is
360 degree assessment method. So we can know the
performance management of
hotel
comprehensively.
And
we
can
also
find
know
the
performance
management
of
hotel
comprehensively.
And
we
can
,
also
find
and
solve
the
problems
in
hotel.
According
to
these
methods
of performance management, we can make the hotel
more live fully.
Key words: Performance
management
Evaluation
Methods
1.
Questions in Loews Hotel
Mr. Tisch is
the chairman and CEO of Loews hotel. However he is
not the best CEO of the hotel.
When he
manages the hotel, there are several questions
have to be solved. The first question is
that
the
CEO
doesn’t
bring
forward
to
make
a
work
description
or
standard
occupational
responsibility. So
the
staffs don’t have a standard when they are
working. They
don’t know
what they
should do additional. An
excellent employee often finishes every task on
time. They always do more
works
than
general
employees.
But
they
have
the
same
salary.
So
it
is
easy
to
make
the
team
creating
contradictions. If they status sustains for a long
time, the profit of the hotel may decrease.
So it is necessary to make a workable
description or standardizing occupational
responsibility. If Mr.
Tisch can do
this, the work efficiency of employees might be
promoted. The second question is an
important question. The Loews hotel
doesn’t set
employees'
performances assess criteria and direct
to
implement.
Performance
is
assessed
criteria
are
an
important
part
of
Human
Resource
1
Management.
You
can
know
the
conduction
of
employees
when
they
are
working.
Only
by
establishing
and
perfecting
scientific
performance
appraisal
system
and
carrying
out
the
staff
incentive
policies
through
can
attract
and
retain
talents,
making
good
use
of
talents.
And
the
excellent
employees
often
provide
manta
good
things
to
a
company.
A
favorable
performance
assessment
might
urge
employees
working
hard.
Then
guests
maybe
come
to
the
Loews
hotel
many
times rather than other hotels. The third question
is that Mr.
Tisch and other managers
don’t
learn to care for their
employees. Maybe managers will spend much more
time in staying with their
employees
than their
family. If
you
are always appearing
with the manager
image
in front of the
employees, they might be fed up with
this. They work under pressure for a long
time. It must do
something
wrong in their job. Then the guests might be
uncomfortable or angry with the hotel. It is a
dangerous
thing
to
a
hotel.
So
it
is
important
to
care
for
employees
for
a
good
manager.
Your
concern can be shown
anywhere. For example, Google always has a
microwave-oven in the office.
Because
employees often have no time to eat breakfast.
Then the employees had affection for the
company gradually. The simple and
convenient way is commending employees. When
employees
finish
their
job,
they
aspire
to
get
the
manager’s
approval.
So
if
managers
often
commend
their
employees
rather
than
criticism,
the
employees
might
work
harder
and
harder.
Isn’t
it
what
the
managers want to see? The final
question is that the regulatory system is not
perfect in the hotel.
The regulatory
system can help managers to know the employees
working hard or not. Humans are
all
mentally lazy, they
don’t want to work
hard but want more and more
money. Now
it is time for it
just to let the
regulatory system flow. Every employee should be
responsible for his performance.
2.
Management Ability Improvement
A
good
manager
needs
to
improve
his
management
ability.
There
are
several
abilities
necessary to Mr.
Tisch:
1. Communicating
Ability.
To know the rope
of employees in
the hotel,
listen to their
thoughts.
A
manager must have good
communicating ability. Active listening is an
important part of this. If you
can do
this, the employees would support and get along
well with you. Then they will not be afraid of
managers and managers will not lose
their
prestige. Employees often come up
with constructive
advice and
their needs. So managers should learn how to
listen to employees.
2. Coordination
Ability. Managers should always understand the
employees’ mood
changes.
Then
2
they can
talk to employees solving the problems. If
contradictions have been existing in the team, it
was too late. People always make
mistakes to deal with the
emergency.
Good managers should
resolve
contradictions in advance, then they can solve any
problems.
3. Planning Ability.
Managers
’ planning ability is important
to the
hotel. Not only they should make
a
short-term strategy, but also to make
a long-term strategy. In other words, excellent
managers must
be forethought. And
they should let employees know the
company’s long
-term planning in time.
4. Managers must aspire to get a great
team. So managers must train some talented
employees to
help them managing the
team. It is important in Human Resource
Management.
5. Govern Ability. It is
said that a leader never sets up a company, but he
will set a team to build a
company. So
managers must improve their ability and skills to
manage their employees. To win the
trust of the employees are very
important. If managers can do this, his employees
would respect
him and finish the tasks
for him. This is the proper way towards a virtuous
circle to the hotel.
3. Performance
Management
There are four steps of
performance management. Mr. Tisch and other
managers manage hotel
by these steps.
And
their experience can affect the
company’s performance management in the four
steps:
1. Object design.
Company should make a plan for organizational
structure, functions, duties and
responsibilities in front of the
performance
management. The primary
mission of object design is
important.
We should make a target for company, sections and
employees. Then managers should
communicate with others to establish a
single target. The most important thing is
communicating in
object
design.
Managers
should
use
their
experience
to
ensure
that
employees
understand
and
agree with the
performance goals and their liabilities. So the
importance
of managers’
exper
ience
showed in this
step. Managers know the direction of development
direction. And they know what
they
should finish in the next phase. So the
experiences of the managers ensure the accuracy of
the
targets.
Company
can
avoid
mistakes
and
ensure
errors
are
not
missed
in
the
process
of
development.
2. Performance
coaching. Performance coaching is the key issues
of performance
management.
The primary mission is observing and
recording performance information. Managers can
make an
assessment
and
adjustment
of
medium
term
by
these
information.
Performance
coaching
is
the
3