企业经营管理中英文

供货商负经营责任之管理阶层每隔规定期间应审

查品质系统，且其间隔应 足以确保品质系统持续

适切与有效符合本国际标准要求及供应既定之品

< br>质政策及目标

(

参阅

4.1. 1)

。此项审查的记录应

予维持

(

参阅

4.16)

。

管理审查

- 4.1.3.1

本项管理审查应包括整体品质系统的所有要项 ，

而非仅限于如

4.14.3.d(

预 防行动

)

要项中所特别

指定者。

备注：

管理审查需以跨功能的团队方式来举 行

(

参

阅词汇

)

。

经营计划

- 4.1.4

供货商必须应用一份正式明文规定且完整的经营计划。

此项经营计划为管 制文件。经营计划的内容不提供了第

三者稽核。

这个计划通常可能包含下列适用项目：

1.

市场相关的事务

2.

财务规划与成本

3.

企业成长预期

4.

工厂／设施计划

5.

成本目标

6.

人力资源开发

< br>7.

研发计划，企业，项目及其适当的财源

Projected sales figures

Quality objectives

Customer satisfaction plans

Key

internal

quality

and

operational

performance measurable

Health, Safety and Environmental issues

Goals and plans should cover short-term (1-2

years) and longer-term(3 years or more). The

goals and plans should be based on analysis of

competitive

products

and

on

benchmarking

inside

and

outside

the

automotive

industry

and

the

supplier’s

commodity.

Methods

to

determine

current and future customer-expectations shall

be in place. An objective process shall be used

to

define

the

scope

and

collection

information,

including

the

frequency

and

methods

of

collection.

Methods

to

track,

update,

revise,

and

review

the

plan

shall

be

documented

to

ensure

that

the

plan

is

followed

and

communicated

throughout

the

organization as appropriate.

NOTE

：

Data

and

information

should

drive

process

improvement plans.

NOTE

：

The

supplier

should

provide

means

for

employee

empowerment

in

meeting

business

goals.

Analysis and Use of Company Level Data

–

4.1.5

The supplier shall document trends in quality,

operational

performance

(productivity,

efficiency,

effectiveness,

cost

of

poor

quality)

and current quality levels for key product and

service

features.

These

should

be

compared

with

those

of

competitors

and/or

appropriate

benchmarks.

Trends

in

data

and

information

should

be

compared with progress toward overall business

objectives and lead to action to support

：

1)

Development

of

priorities

for

prompt

solutions to customer-related

2)

Determination

of

key

customer- related

trends and correlations to support status

review,

decision-making

and

longer-term

planning.

Customer Satisfaction

–

4.1.6

The

supplier

shall

have

a

documented

process

for

determining

customer

satisfaction,

including

frequency

of

determination,

and

how

objectivity

and

validity

are

assured.

Trends

in

customer satisfaction and key indicators

of

customer

dissatisfaction

shall

be

documented

and

supported

by

objective

information.

These

trends

should

be

compared

to

those

of

competitors,

or

appropriate benchmarks,

and

reviewed

by

senior management.

< br>NOTE

：

Consideration

should

be

given

to

internal, external and final

Customers

Certification

Body/Registrar

Notification

–

4.1.6.1

A

supplier

shall

notify

their

certification

body/registrar

in

writing

within

five

(5)

working

days

when

a

customer

places

the

site

in

any

of

the

following statuses

：

Ch

rysler “Needs Improvement”

Fork Q-1 Revocation

General Motors Level II Containment

8.

预期销售成果

9.

品质目标

10.

顾客满意计划

11.

内部品质和作业绩效的主要指针

12.

安全卫生及环保议题

目标和计划须包含短程

(1-2

年

)

和长程

(3

年或以

上

)

。

这些目标和计 划的拟定需依据竞争产品的分

析，

汽车工业内外的标竿以及供货 商自身的商品。

须建立衡量目前和未来顾客期望的方法。应采用

客观的流程来定义范围及收集信息，包括收集信

息的频次及方式。

追 踪，检讨，更新及修订计划的方法应以明文规

定，以确保该计划在整体组织中被适当的贯 彻与

沟通。

备注：

数据和信息需促进流程的改善计划。

备注：

供货商为达成经营目标可赋予 员工充分的

授权。

公司层级数

据的分析

和应用

- 4.1.5

供货商针对品质，

作业绩 效

(

生产力、

效率、

< br>效益、

低劣品质的成本

)

及产品 和服务主要特性目前的

品质水准，明文记载其趋势。并以此与竞争者和

< br>／或适当企业标竿来比较。

数据和信息中所显示之趋势应与整体经营目标的

的进展相比较， 转化成据以行动的信息以支持：

1)

顾客相关问题解决方案的优先级。

2)

决定与顾客相关的重要趋势和对等比较以支持

顾客满意

- 4.1.6

供货商应制定一套决定顾客满意的书面程序，程序包括

决定的频次及如何 确保其客观性和有效性。顾客满意的

趋势以及顾客不满意的主要指针，应书面记载且具客 观

信息予以证实。这些趋势需与竞争厂商，或适当的企业

标竿来 比标，并经高层管理阶层审查。

备注：

顾满意考量可顾及内部，外部 和最终顾客。

通知认证团体

- 4.1.6.1

当顾客将处所

(site)

置于下列状 态时，供货商应于

(5)

个工作天内以书面通知他的认证团体：

1)

Chrysler “Needs Improvement”

2)

Fork Q-1 Revocation

3)

General Motors Level II Containment

Quality System

–

Element 4.2

General

–

4.2.1

The

supplier

shall

establish,

document

and

maintain

a

quality

system

as

amines

of

ensuring

that

product

conforms to specified requirements. The supplier

shall

prepare

a

quality

manual

covering

the

requirements of this International Standard. The

quality manual shall include or make reference to

the

quality

system

procedures

and

outline

the

structure

of

the

documentation

used

in

the

quality

system.

NOTE 6

：

Guidance on quality manuals is given in

ISO 10013.

Quality System Procedures

–

4.2.2

The supplier shall

a)

prepare

documented

procedures

consistent

with

the

requirements

of

the

International

Standard

and

the

supplier’s

-stated

quality

policy,

and

b)

effectively implement the quality system and

its documented procedures.

For the purposes of this International Standard,

the range and detail of the procedures that form

part

of

the

quality

system

shall

be

dependent

upon

the complexity of the work, the methods used, and

the

skills

and

training

needed

by

personnel

involved in carrying out the activity.

NOTE 7

：

Documented procedures may make reference

to work instructions that define how an activity

is performed.

Quality Planning

–

4.2.3

The

supplier

shall

define

and

document

how

the

requirements for quality will be met. Quality planning

shall be consistent with all other requirements of a

supplier’s quality system and shall be documented in a

format to suit the supplier’s method

of operation. The

supplier

shall

give

consideration

to

the

following

activities,

as

appropriate,

in

meeting

the

specified requirements for products, projects or

contracts

：

a.

the preparation of quality plans

：

b.

the identification and acquisition of

any

controls,

processes,

equipment

(including

inspection

and

test

equipment),

fixtures,

resources

and

skills that may be needed to achieve

the required quality

：

c.

ensuring

the

compatibility

of

the

design,

the

production

process,

installation,

servicing,

inspection

and

test

procedures

and

the

applicable

documentation;

d.

the

updating

as

necessary

of

quality

control,

inspection

and

testing

techniques,

including

the

development

of new instrumentation;

e.

the identification of any measurement

requirement

involving

capability

the

needed capability to be developed;

f.

the

identification

of

suitable

verification at appropriate stages in

the realization of product;

g.

the

clarification

of

standards

of

acceptability

for

all

features

and

requirements,

including

those

which

contain a subjective element;

品质系统

4.2

概述

- 4.2.1

供货商应建立与维持一个书面化的品质系统做为< /p>

确保产合规定要求的手段。供货商应准备一份涵

盖本国际标准要求 的品质手册。品质手册应包含

或照品质系统的书面程序，并对品质系统所采用

备注

6< /p>

：

品质手册的指导纲要请参阅

ISO 10013

品质系统程

序

- 4.2.2

供货商应：

拟定符合本国际标准要求与供货商既定品质

政策之各项书面程序，及

b.

有效实施品质系统及其各项书面程序。

为达到本国际标准之目的，构成 品质系统之程序

其范围与详细程度，端赖工作复杂性、采用的方

法及执行业务参与人员所需技巧与训练等因素而

定。

备注

7< /p>

：

书面程序可参考对应那些界定作业如何执

行的工作指导书。

品质规划

- 4.2.3

供货商应界定与书面化各项品质要求是如何违成。品质

规划应与供货商品 质系统的所有其它要求一致，并以适

合供货商作业方法的格式将其文书化。供货商应适当 考

量下列活动以达成产品、项目或合约的规定要求：

a.

拟定各项品质计划；

b.

鉴定与取得为违成需求品质所需 之任何管制、流

程、

设备

(

)

、

治 具、

资源及技术；

c.

确保设计、生产流程、安装、服 务、检验与测试等

程序，与适用文件间彼此之一致性；

d.

必要 时，

得更新质量管理、

检验与测试技术，含新

< br>仪器的开发；

e.

鉴定任何量测需求其能力超出现 有已知技术水准

者，应有充裕的时间开发所需能力；

f.

在产品实现的各适当阶段鉴定其适切的验证；

g.

厘清所有性能与要求的允收标准 ，

包括那些具主观

因素者；

h.

the

identification

and

preparation

of

quality

records (see 4.16)

NOTE

8:The

quality

plans

referred

to

[see

4.2.3a]

may

be

in

the

form

of

a

reference

to

the

appropriate

documented

procedures

that

form

integral part of the supplier's quality system.

Advanced Product Quality Planning

–

4.2.3.1

The

supplier

shall

establish

and

implement

an

advanced

product

quality

planning

process.

The

supplier

should

convene

internal

multi-disciplinary

teams

to

prepare

for

production

of new

or changed

products.

These

teams should

use

appropriate techniques identified in the

Advanced

Product

Quality

Planning

and

Control

Plan

reference

manual.

Similar

techniques

that

accomplish the intent are acceptable.

Team actions should include

：

Development/finalization

of

special

characteristics (see Appendix C)

Development and review of FMEAs

Establishment

of

actions

to

reduce

the

potential

failure

modes

with

high

risk

priority numbers

Development or review of Control Plans

Special Characteristics

–

4.2.3.2

The

supplier’s

process

control

guidelines

and

similar

documents

(e.g

FMEA’s,

Control

Plans,

Operation Instructions) shall be marked with the

customer’s special characteristic symbol (or the

supplier’s

equivalent

symbol

or

notation)

to

indicate those process steps that affect Special

characteristics, when

Special Characteristics are

identified

on

the

customer

design

record

(see

Glossary) (see Appendix C)

NOTE

：

Initially,

the

customer

may

determine

Special Characteristics and identify them.

Special Characteristics may be identified

from any product characteristics category,

(e.g

dimensional,

material,

appearance,

performance.)

Feasibility Reviews

–

4.2.3.3

The supplier shall investigate and confirm

the

manufacturing

feasibility

of

proposed

products

prior

to

contracting

to

produce

those

products.

Feasibility

is

an

assessment

of the suitability of a particular design,

material, or process for production, while

conforming

to

all

engineering

requirements

at

the required statistical process capability

and at specified volumes.

Feasibility

reviews

should

be

documented

using the Team feasibility commitment in the

Advanced

Product

Quality

Planning

and

Control

Plan

Reference manual.

Product Safety

–

4.2.3.4

Due

care

and

product

safety

shall

be

considered

in

the

supplier’s

design

control

(element 4.4) and process control (element

4.9)

policies

and

practices.

The

supplier

should promote internal awareness of safety

consideration

relative

to

the

supplier’s

product.

h.

品质记录之鉴别与调制

(

参阅

4.16)

备注

8

：

上述之品质计划成参阅< /p>

(4.2.3a)

其形

式可以构成供货 商品质系统之适当书面程序对

照的方式表示。

先期产品品质规划

–

4.2.3.1

供货商应建立和实施先期产品品质规划流程。供

货商须召集内部的跨功能小组， 以准备新产品或

变更产品的量产。这些小组须采用规定在先期产

品品质规划和管制计划参考手册的各种适当的技

术。但也可采用能达成本项意图的类似技 术。

小组的工作须包括：

1.

各项管制特性的发展／定案

(

见附录

C)

。< /p>

2.

各项失效模式与效应分析的发展和 检讨。

3.

制定行动方案以降低高风 险优先指数的潜在失

效模式。

4.

各项管制计划的发展和检讨。

管制特性

–

4.2.3.2

当顾客的设计记录

(

参阅词汇

)

有标明管制特性