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MULTIPLE CHOICE
CHP1:
4.
The four management
functions include all of the following except:
a.
controlling.
b.
planning.
c.
staffing.
d.
organizing.
(c; Moderate; p. 4)
1.
Successful
managers and entrepreneurs recognize that:
a.
technical
knowledge is all that is needed for success.
b.
interpersonal
skills are not important.
c.
technical skills are
necessary, but insufficient, for succeeding in
management.
d.
an understanding of human behavior does
not impact effectiveness
(c;
Challenging; pp. 2-3)
11.
When
a
manager
searches
the
organization
and
its
environment
for
opportunities
and
initiates
projects
to
bring
about change, the manager is acting in
which role?
a.
negotiator
b.
entrepreneur
c.
disturbance handler
d.
resource allocator
(b; Challenging; Exh. 1-1; p. 6)
13.
When
managers have the mental ability to analyze and
diagnose complex situations, they possess:
a.
technical
skills.
b.
computer skills.
c.
human skills.
d.
conceptual
skills.
(d; Challenging; pp. 6-7 )
14.
Which one of
the following would not be considered a human
skill?
a.
completing accounting reports
b.
communicating
c.
resolving
conflicts
d.
working as part of a team
(a; Moderate; pp 5-6)
18.
A
common thread running through the functions,
roles, skills, and activities approaches to
management recognizes
the importance
of:
a.
managing
technology.
b.
managing people.
c.
politicking.
d.
being
efficient.
(b; Moderate; p. 8)
20.
______ is a field of study that
investigates the impact that individuals, groups,
and structure have on behavior
within
organizations
for
the
purpose
of
applying
such
knowledge
toward
improving
an
organization’s
effectiveness.
a.
Organizational development
b.
Management
c.
Organizational
behavior
d.
People management
(c; Easy;
p. 8)
58.
Primary dependent variables in OB
include:
a.
productivity.
b.
absenteeism.
c.
job satisfaction.
d.
all of the above
(d; Easy; p. 23)
63.
Individual-
level independent variables include:
a.
technology.
b.
organizational culture.
c.
perception.
d.
human
resource policy.
(c; Moderate; pp.
25-26)
64.
________ is
the voluntary and involuntary permanent withdrawal
from an organization.
a.
Absenteeism
b.
Turnover
c.
Downsizing
d.
Exit
(b; Easy; p. 24)
CHP2
2.
An individual’s
personality is determined by:
a.
heredity.
b.
environment.
c.
situational
factors.
d.
all
of the above
(d; Easy; p. 94)
4.
Which of the following personality
shaping forces is not environmental?
a.
parents’
height
b.
experience
c.
Protestant ethic
d.
culture
(a;
Moderate; p. 95)
5.
Factors that are considered
environmental influences on our personality
include all the following except:
a.
birth order.
b.
heredity.
c.
culture.
d.
family norms.
(b; Moderate; p. 95)
7.
―Bob
is
easy
-
going
at
home,
but
at
work
he
becomes
very
tense
and
anxious.‖
This
statement
attributes
Bob’s
personality more to
which of the following?
a.
heredity
b.
environment
c.
situation
d.
locus of control
(c;
Moderate; p. 95)
13.
Which of the following
is not included in the Big Five model?
a.
agreeableness
b.
conscientiousness
c.
gregariousness
d.
emotional
stability
(c; Easy; p. 97)
14.
Which dimension of the
Big Five model refers to an individual’s
propensity to defer to others?
a.
extraversion
b.
agreeableness
c.
emotional
stability
d.
openness to experience
(b;
Moderate; p. 97)
17.
Individuals who rate high in
externality (external locus of control):
a.
are less satisfied with their jobs.
b.
have lower
absenteeism rates.
c.
are less alienated from the work
setting.
d.
are
more involved on their jobs.
(a;
Challenging; p. 97)
19.
People with an internal
locus of control tend to:
a.
quit their jobs more
often than those with an external locus of
control.
b.
quit
their jobs less often than those with an external
locus of control.
c.
perform better on their jobs.
d.
start their
own businesses.
(c; Moderate; p. 98)
23.
_____ is the
degree to which people like or dislike themselves.
a.
Self-esteem
b.
Authoritarianism
c.
Locus of
control
d.
Machiavellianism
(a;
Moderate; p. 100)
24.
People high in the trait self-esteem:
a.
are less
likely to take unpopular stands than low SEs.
b.
tend to be
more satisfied with their jobs than low SEs.
c.
tend to be
less satisfied with their jobs than low SEs.
d.
tend to be
more concerned with pleasing others than low SEs.
(b; Challenging; p. 100)
29.
An
individual who is aggressively involved in a
chronic incessant struggle to achieve more and
more in less and
less time is a(n):
a.
Type A.
b.
Type B.
c.
Type AB.
d.
extrovert.
(a; Easy; p. 101)
30.
Which of the following
is true of the Type A personality?
a.
The Type A is more
successful than the Type B.
b.
Type A’s can play for fun
and relaxation, rather than to exhibit
superiority.
c.
Type
A’s
are
obsessed
with
numbers
and
measure
their
success
in
terms
of
how
much
of
everything
they
acquire.
d.
Type A’s feel no need to
discuss their
achievements.
(c; Moderate; p. 101)
32.
A Type A
personality would be most likely to:
a.
be easy going.
b.
enjoy leisure
and quiet time.
c.
eat his meals quickly.
d.
concentrate on only one
task at a time.
(c; Easy; p. 101)
33.
Which of the
following is not a characteristic of the Type B
personality?
a.
never suffers from a sense of time
urgency with its accompanying impatience
b.
plays for fun
and relaxation
c.
strives to think or do two or more
things at once
d.
can relax without guilt
(c;
Moderate; p. 101 )
1.
Motivation is:
a.
a component of ability.
b.
situational.
c.
a personal
trait.
d.
a
constant intensity for each individual.
(b; Moderate; p. 155)
2.
Motivation is best
defined as:
a.
high performance.
b.
efficient behavior.
c.
processes
that ac
count for an individual’s
intensity, direction, and persistence toward
attaining a goal.
d.
being told to exert high
levels of effort.
(c; Easy; p. 155)
4.
The drive to
become what one is capable of becoming is which
level of Maslow’s hierarchy of needs?
a.
social
b.
self-
actualization
c.
physiological
d.
esteem
(b; Easy; p. 156)
10.
Growth and
achieving one’s potential are examples of
Maslow’s:
a.
self-actualization factors.
b.
physiological
factors.
c.
social factors.
d.
esteem
factors.
(a; Moderate; p. 156)
14.
Which of the following were considered
higher-order needs by Maslow?
a.
physiological, safety,
social
b.
safety, social, esteem
c.
esteem, self-
actualization
d.
social, esteem, self-actualization
(d; Moderate; p. 157)
17.
A Theory X manager would
view employees as:
a.
seeking responsibility.
b.
needing to be coerced to
achieve goals.
c.
viewing work as a normal daily
activity.
d.
exercising self control.
(b;
Easy; p. 157)
23.
Who proposed a two-factor theory?
a.
Maslow
b.
McClelland
c.
Herzberg
d.
Alderfer
(c; Challenging; p. 159)
24.
The two-factor theory is
also referred to as:
a.
Theories X and Y.
b.
Motivator-
Hygiene Theory.
c.
Hierarchy of Needs Theory.
d.
Satisfaction/Dissatisfaction Theory.
(b; Moderate; p. 159)
25.
Two-factor theory
suggests that extrinsic factors such as _____
cause dissatisfaction.
a.
advancement
b.
working conditions
c.
achievement
d.
recognition
(b; Moderate; p. 160)
26.
Which of the following
is not true about the two-factor theory?
a.
Working
conditions are characterized as hygiene factors.
b.
Intrinsic
factors are motivators.
c.
A job becomes satisfying when the
dissatisfying characteristics are removed.
d.
Responsibility is a satisfier.
(c; Moderate; pp. 159-160)
28.
Which one of the
following would be considered a motivator in the
two-factor theory?
a.
salary
b.
supervision
c.
working conditions
d.
recognition
(d; Moderate; p. 160)
44.
According to McClelland,
the need for ____ is the need to make others
behave in a way that they would not have
behaved otherwise.
a.
power
b.
achievement
c.
affiliation
d.
effectiveness
(a; Moderate; p. 162)
45.
Individuals
who have a desire to excel and to succeed are high
in:
a.
nPow.
b.
nAch.
c.
nMot.
d.
nAff.
(b; Moderate; p. 162)
50.
Individuals with a high
need to achieve prefer all of the following
except:
a.
job
situations with personal responsibility.
b.
a high degree
of risk.
c.
overcoming obstacles.
d.
feedback.
(b;
Moderate; p. 163)
73.
Which of the following is not a
predictable choice when employees perceive an
inequity?
a.
change their inputs
b.
change their
outcomes
c.
choose a different referent
d.
acquire more
tenure
(d; Moderate; p. 171)
74.
If a
salaried employee is overpaid, equity theory would
predict that:
a.
quantity will decrease.
b.
quality will decrease.
c.
quantity
and/or quality will increase.
d.
there will be no effect.
(c; Challenging; p. 172)
76.
Equity theory focused
on:
a.
interpersonal justice.
b.
distributive justice.
c.
equity.
d.
procedural
justice.
(b; Challenging; p. 172)
77.
There are
se
veral types of justice.
Which one is the term for ―fairness of
the process?‖
a.
interpersonal justice
b.
distributive justice
c.
equity
d.
procedural
justice
(d; Moderate; p. 172)
83.
The degree to which an individual
believes that performing at a particular level
will generate a desired outcome is
defined by expectancy theory as:
a.
performance-
reward relationship.
b.
effort-performance relationship.
c.
rewards-
personal goals relationship.
d.
effort-satisfaction
relationship.
(a; Moderate; p. 173)
14.
Which of the following is not a reason
people join groups?
a.
security
b.
status
c.
equity
d.
power
(c; Moderate; Exh.
8-1,
p. 221)
39.
A _____ is a set of expected behavior
patterns associated with a particular position in
a social unit.
a.
role
b.
norm
c.
stereotype
d.
status hierarchy
(a; Easy;
p. 226)
43.
The _____ defines mutual expectations
along with behavioral expectations that go with
every role.
a.
group norm
b.
role expectation
c.
role stereotype
d.
psychological contract
(d; Moderate; p. 227)
71.
Which of the
following is an example of negative synergy?
a.
research
teams working together, making use of diverse
member skills
b.
social loafing
c.
process gain
d.
2 + 2 = 5
(b;
Moderate; p. 238)
72.
_____ refers to the tendency for
performance to improve or decline in response to
the presence of others.
a.
Social loafing effect
b.
Synergy
c.
Social facilitation
effect
d.
Negative synergy
(c;
Moderate; pp. 238-239)
78.
_____ is a phenomenon in which group
pressures for conformity deter the group from
critically appraising unusual,
minority, or unpopular views.
a.
Group
conformity
b.
Groupshift
c.
Groupthink
d.
Compromise
(c; Easy; p. 242)
47.
Hersey
and
Blanchard’s
situational
leadership
theory
differs
from
ot
her
leadership
theories
most
clearly
because it:
a.
identifies
specific leadership styles.
b.
focuses on the followers.
c.
makes
leadership contingent on the situation.
d.
uses the
leadership dimensions of task and relationship
behaviors.
(b; Challenging; p. 323)
TRUE/FALSE
CHP1
65.
The
single biggest reason for the failure of managers
is poor interpersonal skills.
(True;
Easy; p. 3)
66.
While managers must be technically
competent, technical knowledge is not enough for
success.
(True; Moderate; p. 3)
What Managers Do
67.
Managers get
things done through other people.
(True; Easy; p. 4)
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