(完整版)大学英语完形填空

Organized volunteering and work experience has long been a vital companion to

university degree courses. Usually it is left to __62__ to deduce the potential from a

list of extracurricular adventures on a graduate's resume, __63__ now the University

of Bristol has launched an award to formalize the achievements of students who

__64__ time to activities outside their courses. Bristol Plus aims to boost students in

an increasingly __65__ job market by helping them acquire work and life skills

alongside __66__ qualifications.

didn't

__67__

appreciate the value of what they did __68__ the lecture hall,

director of careers and employability at the university.

__69__ than they used to be. They used to look for __70__ and saw it as part of their

job to extract the value of an applicant's skills. Now they want students to be able

to explain why those skills are __71__ to the job.

Students who sign __72__ for the award will be expected to complete 50 hours of

work experience or __73__ work, attend four workshops on employ-ability skills,

take part in an intensive skills-related activity __74__, crucially, write a summary of

the skills they have gained. __75__ efforts will gain an Outstanding Achievement

Award. Those who __76__ best on the sports field can take the Sporting plus Award

which fosters employer- friendly sports accomplishments.

The experience does not have to be __77__ organized.

easily identifiable skills,

“

__78__, one student took the lead in

dealing with a difficult landlord and so __79__ negotiation skills. We try to make the

experience relevant to individual lives.

Goodman hopes the __80__ will enable active students to fill in any gaps in their

experience and encourage their less-active __81__ to take up activities outside their

academic area of work.

62.

A) advisors

B) specialists

C) critics

D) employers

63.

A) which

B) but

C) unless

D) since

64.

A) divide

B) devote

C) deliver

D) donate

65.

A) harmonious

B) competitive

C) Resourceful

D) prosperous

66.

A) artistic

B) technical

C) academic

D) interactive

67.

A) dominantly

B) earnestly

C) necessarily

D) gracefully

68.

A) outside

B) along

C) over

D) through

69.

A) generous

B) considerate

C) enlightening

D) demanding

70.

A) origin

B) initial

C) popularity

D) potential

71.

A) relevant

B) responsive

C) reluctant

D) respective

72.

A) out

B) off

C) away

D) up

73.

A) casual

B) elective

C) domestic

D) voluntary

74.

A) or

B) thus

C) so

D) and

75.

A) Occasional

B) Exceptional

C) Informative

D) Relative

76.

A) perform

B) convey

C) circulate

D) formulate

77.

A) roughly

B) randomly

C) formally

D) fortunately

78.

A) for instance

B) In essence

C) In contrast

D) Of course

79.

A) demonstrated

B) determined

C) operated

D) involved

80.

A) device

B) section

C) scheme

D) distraction

81.

A) attendants

B) agents

C) members

D) peers

DBBBC

CADDA

DDDBA

CAACD

High-quality customer service is preached(

宣扬

) by many, but actually keeping

customers happy is easier said than done.

Shoppers seldom complain to the manager or owner of retail store, but instead

will alert their friends, relatives, co-workers, strangers and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only

when their regular customers decide to frequent their competitors, according to a

study jointly conducted by Verde group and Wharton school.

president of the Verde group.

also find a replacement.

On average, every unhappy customer will complain to at least four other, and

will no longer visit the specific store for every dissatisfied customer, a store will lose

up to three more due to negative reviews. The

resulting

According to the research, shoppers who purchased clothing encountered the

most problems. Ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered(

塞满了的

)

shelves, overloaded racks, out-of-stock items, long check-out lines, and rude

salespeople.

During peak shopping hours, some retailers solved the parking problems by

getting moonlighting local police to work as parking attendants. Some hired flag

wavers to direct customers to empty peaking spaces. This guidance got rid of the

need for customers to circle the parking lot endlessly, and avoided confrontation

between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking

sales items, hiring speedy and experienced cashiers, and having sales

representatives on hand to answer questions. Most importantly, salespeople