洲际酒店-餐饮部副总监手册

JOB TITLE:

Assistant Food and Beverage Manager

岗位名称：

餐饮部副总监

JOB BAND:

4

岗位级别：

4

级

EFFECTIVE DATE:

May 2008

生效日期：

2008

年

5

月

DIRECTLY REPORTS TO:

Director of Food & Beverage

直接汇报给：

餐饮部总监

INDIRECTLY REPORTS TO:

Nil

间接汇报给：

无

LOCATION:

Shenzhen

地点：

深圳

FUNCTION: Under the direction of the Director of Food and Beverage or delegate,

and

within

the

limits

of

established

InterContinental

Hotels

Group

Policies

and

Procedures,

assists

in

overseeing

and

directing

all

aspects of the Food and Beverage operation. Assists the Director of

Food

and

Beverage

and

Executive

Chef

in

all

responsibilities,

to

replace

them

in

their

absence

and

to

assist

in

any

of

the

outlets

or

banquets when necessary.

职能：

在洲际酒店集团的政策和程序 下，配合和协助餐饮总监的工

作，并协助管理餐饮部运作方面的工作。在餐饮总监和行政

总厨缺席的情况下，全权代理餐饮部去协助各个餐厅或者宴

会。

1.

KEY RESPONSIBILITIES

主要职责

Job Summary

–

(Role Summary)

工作概述

-

（角色概述）

Essential Duties and Responsibilities

基本职责与责任

?

Assists in managing the day-to-day operation of the Food and Beverage sections and informs

the Director of Food and Beverage or designate, of any major decision taken which did not

require his/her action and any other relevant information

协助管理餐饮部每天的运作，及时 的汇报给餐饮总监，或者委派、通知相关人员及相关信息。

?

Assumes the duties and responsibilities of the Director of Food and Beverage in his absence

当餐饮总监不在时，全权代理餐饮部。

?

Assists the director of Food and Beverage in the preparation of the Business Plan

协助餐饮总监准备经营计划。

?

Controls and analyzes, on an on-going basis, the following:

在继续进行的基础上，控制和分析下列各项：

?

Sales

销售

?

Costs

成本

?

Quality and presentation of food and beverage products

质量和餐饮产品的外观

?

Service standard

服务标准

?

Condition and cleanliness of facilities and equipment

器具和设备的使用状况和清洁

?

Quality of entertainment

娱乐节目的质量

?

Guest satisfaction

顾客满意度

?

Marketing

市场营销

?

Assists

the

Director

of

Food

and

Beverage

in

developing

popular

menus

and

beverage

list

offering guests’ value for money in accordance with IHG guidelines.

协助餐饮总监开发流行的菜单和酒水单，让客人感到无有所值。

?

Assists the Director of Food and Beverage in ensuring that all Company and Hotel Policies

and Procedures are adhered to.

协助餐饮总监确保所有公司、酒店的政策和流程是自始至终被坚持贯彻的。

?

Assists the Director of Food and Beverage and Executive Chef in monitoring service and Food

and

Beverage standards. To

work

with the Outlet

Managers,

Banquet

Service

Manager

and

Outlet Chefs to take corrective action where necessary.

在监督服务和餐饮标准的方面协助餐饮总监和行政 总厨的工作。与餐厅经理、宴会经理和餐厅

的总厨紧密合作，纠正错误的行为。

?

Assists with special projects assigned to him by the Director of Food and Beverage.

协助餐饮总监做他制定的特别项目。

?

Assists the Director of Food and Beverage in planning and organizing successful Food and

Beverage activities in the hotel and overseas

协助餐饮总监在酒店内和海外成功的计划和组织餐饮活动。

?

Liaises

with

the

Executive

Chef

concerning

food

matters

and

assists

in

administrative

tasks

(Culinary supervision and Procurement Management.

与行政总厨联系相关的食品事务，并协助行政的工作。（烹饪 方面的监督管理）

?

Assists in the management of outlets and banquets when necessary.

在餐厅和宴会需要的情况下协助管理。

?

Assists in the identification of market needs for both hotel guests and the local market.

协助分辨酒店住客和当地市场的市场需求。

?

Assists in monitoring and analyzing the activities and trends of competitive restaurants, bars

and other hotel banqueting departments.

监督和分析竞争者的活动和趋势。

?

Assists

in

the

training

and

developing

F&B

Managers

so

that

they

are

able

to

operate

independently within their own profit centers

培训和开发餐饮部经理以便于他们可以独立的工作。

?

To

assist

each

manager

in

planning

and

implementing

effective

training

programs

for

their

respective associates, in conjunction with the Training Manager and Departmental Trainers

与培训经理和部门讲师一起帮助各个餐厅经理作计划和对他们各自的 员工执做有效的培训。

?

Assists

each

Outlet

manager

in

maximizing

productivity

and

associate

morale

and

in

maintaining discipline

帮助各个餐厅经理做大限度的保证生产率，和员工的士气，以及坚持培训。

?

Assists

each

Outlet

Manager

and

the

Banquet

Sales

Manager

in

the

planning

and

implementation of effective marketing plans to ensure maximum revenues and profits.

协助各个餐厅经理和宴会销售经理规划和实施有效的市场销售计划，以确保最高的利润。

?

Conducts

daily

briefings,

Food

and

Beverage

Meetings

and

other

meetings

as

needed

to

obtain optimal results

进行每日的会议，餐饮部会议和其他会议，已达到最佳的效果。

?

Attends and participates to other meetings as required by the administrative calendar

出席各种行政会议。

?

Assists

the

Director

of

Food

and

Beverage

in

keeping

an

up-dated

Hotel

Policies

and

Procedures file and up-dated files on all Food and Beverage matters

协助餐饮部总监更新 酒店政策和流程的归档，更新所有餐饮部文件。

?

Outlet in bringing all Outlet Managers, Chefs and the Banquet Sales Manager up to date with

market needs and trends and ensuring that their product meets these requirements.

给所有餐饮部经理、厨师和宴会销售经理最新的市 场需求和趋势，确保他们的产品能够迎合这

些需求。

?

Assists

the

Director

of

Food

and

Beverage

in

setting

Food

and

Beverage

goals

and

developing strategies, procedures and policies

协助餐饮总监制定餐饮部的目标并开发策略、流程和政策。

?

Assists the Director of Food and Beverage in determining the minimum and maximum stocks

of all food, beverage, material and equipment

协助餐饮总监 做食物、饮料、原料和设备最小和最大存储量的决定。

?

Assists

the

Director

of

Food

and

Beverage

in

settings

standards

of

all

food,

Beverage

and

equipment purchases in accordance with IHG guidelines

根据洲际集团的标 准协助餐饮总监制定所有食物、饮料和设备的采购的标准。

?

Participates in the preparation of the hotel's revenue plan and marketing programs

参加酒店收入计划和市场销售项目的准备工作。

?

Monitors

local

competitors

and

compare

their

operation

with

the

hotel

Food

and

Beverage

operation

关注本地竞争者，与他们的餐饮部作比较。

?

Maintains

knowledge

of

trends,

systems,

practices

and

equipment

in

food

and

beverage

through trade literature, hotel show and site visits