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TOOL
SAMPLE INTERVIEW QUESTIONS
Before you have your first interview we
advice you to prepare the questions you will ask
to assess the candidate. We have
created sample interview questions for the Sara
Lee
Leadership Profile. For each driver
and competency you can find sample questions.
After
the first opening questions you
have of course to probe further to assess the
competency
level of the candidate. Look
for the Situation, Behavior of the Candidate and
the
Outcome/Result.
在你第一次面试前我们建议你准备好要面试的问题
.
我们创建了
”
萨利李领导型
”
的简单面试问题
.
对于每
个驱动器和能力你都能找到样本问题
.
在
第一个开放性问题后，你可以根据面试者的习惯和表现，进一步
探测评估面试人员的能力
水平。
The leadership profile
领导力
Drive Customer
Excellence/Consumer Focus
找
出消费者优点
/
消费者的关注点
Proactively seeks to know every aspect
of the consumer, the competition and the
customer: leverages that understanding
to provide excellence in the customer
p
artnership.
对消费者、竞争者和客户的各个方面进行了解：利用这种理解，
为客户提供优质服务。
Questions
问题
Know Consumers
了解消费者
?
Describe recent
success
you?ve had in dealing with (a
consumer or a customer). How
did you accomplish it?
描述一下你
近期处理过关于客户或消费者的成功案例
.
并说出你是怎么处理
的
?
?
Could you please tell us how you gather
market information on customer/consumer?
你能告诉我你是怎样在你的客户或消费者身上搜集市场信息的
?
Could you tell us how you decide on
your strategy based on this information?
基于这些信息
,
你是如何决定你的策略
?
?
Tell me
about a time you identified a trend in the market
and responded with an idea
that had a
positive impact on the situation.
告诉我一次
,
关于你发现市场的趋势
,
并给出一个想法
,
使形势产生积极影响
.
Know the competition
?
What is your
current organization?s major point of competitive
advantage? How did
you use
this competitive advantage?
你目前公司的主要竞争优
势是什么
?
你是怎样利用这些优势的
?
?
Give an example
how you keep up-to-date with relevant competitor
information and
how you have used this
information within your own business?
举
例说明
,
你是如何拥有最新的竞争对手信息和如何将这些信息应
用在你的工作中
?
?
What aspects of your market did you
watch most closely for change? What single
aspect can cause the greatest harm to
your business? How did you prepare for it?
市场的哪一方面变化你关注最密切
?
哪一方面会对您的
工作影响最大
?
对此
,
你作何打算
?
Leverage Consumer
/ Consumer Insights
影响消费者的能力
对消费者的洞察力
?
Describe a time
when you have arrived at an optimal business
solution for a
customer.
描述一
次
,
你给客户提出最佳解决方案的例子
.
?
What was the
problem? What information did you consider in
making your decision?
问题是什么
?
哪些信息影响你的决定
?
?
What was the
solution? What other alternatives did you
consider?
解决方案是什么
?
还有没有其他的选择
?
?
Describe a time when you did not arrive
at an optimal business solution for a
customer. What was the problem? What
information did you consider in making your
decision? What was the solution? What
other alternatives did you consider?
描述
一次
,
您没有为客户找出最佳解决方案的例子
< br>,
问题出在哪里
?
哪些信息影响
你的决定
?
解决方法是什么
?
有没有别的选择
?
Be Consumer
/ Customer Focused
?
Explain the customer and employee
relationship at your current organization. What
have you done to improve your
relationships and/or service levels with your
customer?
说明
,
在目前的公司你与客户以及同事的关系
?
你在同事关系和服
务水平上做了哪些改善
?
?
Give me an example of a customer whom
you find difficult to communicate with and
what you have done about it?
举一个你认为很难沟通的顾客的例子
?
并说明你是如何做的<
/p>
?
?
Describe the most difficult customer
that you have faced and how you have (or not)
delighted the customer?
描述一个
你所接触的最困难的客户
?
并且最后有没有让客户满意
?
Partner with Customers
客户的合作伙伴
?
How have you or
your company partnered successfully with
customers? In the
context of changing
global economy? What prompted the partnership?
您或贵公司是如何与客户成功合作的？在不断变化的全球经济背景下
,
是什么原因促进你们的合作？
?
Tell me about a
time you (or your team) felt you (or your team)
partnered
successfully with a customer
and a time you (or your team) did not.
告诉我一次你
(
或你的团队
)
认为你
(
或你的团队
)
与客户合作成功的例子和一次不成功的例子
.
?
What are in
your opinion the ingredients for building a
longstanding relationship with
a
customer? Give an example how you have used these
ingredients most effectively.
在你看来与客户建立
长期合作关系的要素是什么
?
说一个你利用这些要素的有效例子
.
Engage &
Mobilize People
从事和率众
Builds
inspired teams of talented people, and creates an
inclusive culture that engages
all.
Positions people to ensure they can add most
value. Builds bench strength by
coaching and developing others.
< br>鼓励构建人才团队
,
建立有包容性的文化
,
确保在岗人员发挥最大价值
,
建立培训后备军和发展其他人
.
Questions
Listen/ Communicate Openly
聆听
公开交流
?
Give me an
example of a recent situation when you disagreed
with someone on the
job. What happened?
How did you resolve it?
举出一个你在最近工作中和一些人
持不同意见的例子
,
是怎么发生的
?<
/p>
你是如何处理的
?
?
Tell me about a
time you were persuaded to change your opinion:
When you
changed it and when you stood
your ground?
告诉我一次
,
你被说服改变你的观点的例子
:
当你改变
你的想法
?
和当你坚持你的立场
?
?
Describe a time
when you had to intervene to solve a conflict.
What did you do and
why?
描述一次
,
你不得不干预并解决冲突的例子
.<
/p>
你做了什么
?
并且为什么这么做
?
?
Give
me an example of a time when you felt it necessary
to be assertive to get what
you felt
you deserved or needed from your manager.
< br>给我一个例子，一次你觉得你有必要或者值得从经理那边得到的肯定
?
Tell me about a
time when your leadership style clashed with one
of your direct
reports? A peer? A boss?
告诉我一次当你的领导风格和你的直接下属有冲突
?
或者和你的同事
?
或者和你的老板
?
?
Tell me
about your last department/employee meeting. What
was the agenda? How
often do you
conduct such meetings?
告诉我你最近的一次部门
员工会议
?
会议内容是什
么
?
你经常进行这样的会议吗
?
?
Tell me about a
time when someone brought to you a unique idea or
suggestion.
What was the idea? What
were your thoughts? How did you respond to them? <
/p>
告诉我一次是否有人给你带来了一个独特的想法或建议
.
是什么想法？您的想法是什么？你怎么回应他们
呢？
Build an Inclusive Culture
构建一个包容性的文化
?
What have you
personally done to build an inclusive culture and
team?
你有亲自参与建立一个包容性文化和团队吗？
?
Tell me about
the last complaint that a member of your team
brought to your
attention.
告诉
我最近一次
,
你团队中的成员得到的投诉
,
能引起你注意的
.
?
When have you
managed a diverse team? How have you used the
strengths of all
members to get
business results?
当你管理一个多元化的团队？你是如何
发挥
所有成员的优势
，以获得业务成果？
?
Tell me about a time you had to make a
personally difficult decision in the context of
diversity?
告诉我一个
,
就你自己而言
,
针对复杂的情况
,
不得不做出的困难决定
?
?
Give me an
example of a time you acted inappropriately in
your opinion. What
happened? What did
you do?
告诉我一个
,
在你看来
,
你觉得你做的不恰当的事
?
怎么发生的
?
你做了什
么
?
Create Collaborative
Relationships / Teamwork
建立
协作关系
/
团队精神
?
What did you do
to support your co-workers in your last job?
Please give me a
specific example of a
time when you helped or supported a co-worker.
在你最近的工作中
,
你做了哪些帮助你同事的
事
?
告诉我一个比较特殊的你帮助或者支持你同事的事
.
?
Tell
me about a time when you motivated or encouraged a
colleague or a
subordinate.
告
诉我一个你激励和鼓舞你同事或者下属的例子
.
?
Describe at
time when you had problems getting people to work
together to solve a
problem or complete
an assignment. What did you do?
告诉我一个当你有
问题需要大家帮忙一起
解决或者要完成一项任务的例子
,
你做了什么
?
?
Give me an example of how you delegated
responsibility for a recent assignment; for
instance, whom you choose, what and how
you delegated the assignment. How did
you monitor the assignment?
告
诉我一个例子
,
关于你怎样接手委派任务
,
例如
,
你选择谁
< br>?
怎样以及如何
委派这些任务
,
你如何跟踪这些任务
?
?
Describe a time
when you had to address a performance issue with a
direct report.
描述一次你不得不解决的关于性能问题的直接报告。
?
Describe the
situation how you celebrated with your team
successful team results?
描述一个你如何和你的团队庆祝团队的成果例子
.
?
Tell me about a
time where you proactively sought the input and
involvement of
others in the resolution
of a specific problem/issue. Whom did you include?
What
was the reasoning? What was the
impact?
描述一个你主动要求他人的加入和参与的一个具体问题
.
这些人包括谁
?
你这样做的
原因
?
有什么影响吗
?
Demonstrate Authenticity to Build Trust
表明正确的建立信任
?
Describe a time
when you had to persuade your employees (or
others) to follow you.
描述一次你不得不说服你的员工（或其他人）听从你。
?
What have you
done to develop trust and loyalty in your
employees? Describe the
means you use
to gain someone?s trust.
你做了什么来培养员工的信任和忠诚？描述用什么方法取得他人的信任
?
?
Tell me
about a time were you experienced
that not showing consistency among
words, principles, values and behavior
had a negative impact.
告诉我一个你经历过的
,
因为原则，价值观和行为没有表现出一致性
,
而产生了负面影响得事情。
Attract, Coach and Develop Others
吸引
,
培养
和发展员工
?
How have you gone about developing the
people you?ve managed / worked with?
Can you supply a current example?
你如何培养那些你管理的或者一起工作的员工
?
能
否提供一个当时的例子
.
?
Tell me about a time when you were
recently coaching a member of your team in
the decision making process.
告诉我一个
,
你最近指导你团队的成员作出决定的过程
.
?
Are
you currently mentoring someone right now? Tell me
about how you?
ve been
helpful in his/her development.
< br>你现在有在指导他人吗
?
告诉我你是怎样帮助她成长的<
/p>
?
?
How
do you ensure that employees are properly
trained?
你如何确保你的员工得到适当的培训
?
?
Have you had an
employee who you successfully motivated? What did
you do? How
about one with whom you
tried, but could not motivate?
你有成功地激励过
一个员工吗？你如何做的？有没有这样一个人
,
你尝试激励他<
/p>
,
但并没有成功？
?
Tell me about
an approach you have used to coach, develop and
retain a high caliber
staff?
告诉我
,
你使用什么方法
指导
,
培养和留住高素质的工作人员？
?
Please
tell me aoubt a time of where you had a conflict
with a subordinate. What
was it about
and how did you handle it? What resulted?
< br>告诉我一个关于你和你的一个下属的一次冲突
?
这个冲突
是什么
?
你是如何解决的
?
结果是什么
?
Invent the
future
创造未来
Understand the current state, create a
compelling and inspiring vision for the future and
build a plan to take the business
there.
根据当前状态，
创建一个引人注目的和鼓舞人心
的关于未来的设想
,
并且将公司的业务放到这个设想当中来
建立一个计划。
Questions
Have an Openness to Learn
学习的主动性
?
Give me an
example of a situation at your previous employer
when others knew
more than you. How did
you close the gap?
告诉我一个你在以前公司的例子
,
当别人懂得比你多时
,
你
是如何缩小差距的
?
?
Tell me about a project you worked on
where you had limited information. How did
you proceed?
告诉我<
/p>
一个你工作的项目
,
当你
你的项目信息有限
,
你是怎么处理的？
?
What are
two areas you need to learn more about and why?
哪两个领域你觉得你需要学习
?
为什么
?
?
Tell
me about a boss or leader you once worked with who
influenced your leadership
style.
你曾经一起工作的老板和上司
,
是谁对你现在的领导
风格影响最大
?
?
Tell me about a time when you made a
bad decision. What was the situation and
outcome? Is there anything you would do
differently if faced with a similar situation?
告诉我于一个
,
你做过的错误的决定
.
是什么样的情况和结果？如果面临类似的情况
,
你会做出怎样不同的决
定？
?
Which new
skills have you acquired in the last 2 years. How
did you acquire them?
最近这两年你学习了那些新的技能
?
你是如何学到的
?
?
Tell me about a
time when you were asked to to choose between the
status quo and
major change?. What did
you do?
讲述一个当你被要求在保持现状和做出改变之间做选择的事情
?
你是
如何做的
?
Create Vision
创新能力
?
Tell me how you keep up-to-date of
current industry trends in your area.
告诉我你是怎样保持你区域的产业发展是最新的
?
?
How would your
current team describe the vision for your function
or organization?
描述一下你对现在团队功能和组织的远见
?
Describe one
trend that you have
assimilated?
描述一个你所同意的趋势
.
?
Tell me about a
time you raised or identified a strategic trend or
issue outside of
your area or expertise
which had an impact on the shaping of the
company?s
strategy.
< br>告诉我一个你提出的或者确定的对公司的状态有所影响的决策或你领域外的见解或者你的专长
.
Craft Strategy
工艺策略
?
Tell me about a how you developed a
recent successful strategy you
that
was not successful and why?
告诉我一个最近你所完成
的决策
?
再讲述一个你没有成功的
?<
/p>
为什么
?
?
In a past job, did you ever have to
alter your standards or strategy to meet the
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