-
主题
1
：出差
前期准备
accommodatio
n
：
book a hotel with adequate
working facilities
（
such as
fax
machine, internet access,
computers
）
transp
ortation
：
choose a
convenient/suitable means of transportation
费用
hotel bills,
traveling expenses, public transportation fares,
fax or telephone
charges,
client entertainment expenses
考虑因素
?
cultural
differences
：
different
thought patterns
；
working
style
；
ways of
decision-
making
；
shopping
habits
；
ways of seeing the
world
如何应对出差中的问题
:
?
?
?
?
?
?
become sensitive to the cultural
difference
be open-minded
respect native culture
consider cultural taboos
the
staff should acquaint with differences in
language, laws and social customs
relocate the employee to work abroad to
experience different working style
主题
2
：员工培训
培训内容
+
培训带来的好处
?
?
communication skills +avoid
misunderstanding
；
get the
work well done
customer service +it is
critical to meet customers'
needs
；
increase customers'
satisfaction
interpersonal
relationship + enhance mutual understanding and
trust
computer skills + it is important
for conducting administrative and offer tasks
safety training + give practical advice
for avoiding getting hurt
business
ethics +customers's loyalty and trust to the
company
?
?
?
?
重要性
从公司发展的角度看：
enhance company image
increase productivity
从雇员的角度：
?
?
?
?
?
?
?
?
increase job satisfaction
boost
morale
（
among
employees
）
enhance efficiencies in process which
result in financial gain
reduce
employee turnover/retain employee
丨什么是
turnover
？点右边查看：
acquire more practical skills that is
beneficial for the personal development
ensure employees have greater
commitment in their work/continue effort
ensure employees keep up with the
latest information for market trend
help them have a clear idea of future
job
如何使培训有成效
?
?
?
?
?
?
Good preparation ensures effective
training
maintain a positive energy and
attitude
fully equipped facilities
meet the training needs/requirements
company budget
well-
organized materials
如何鉴定培训是否具有成效
?
?
organize a relevant test
to
conduct a survey to participants to see whether
they have any improvement
in the work
performance
whether the training
address the issues/solve problems
?
主题
3<
/p>
：激励员工
留住员工
措施：（具体措施
+
好处）
?
offer financial
benefits/bonus
?
?
effective
training
provide cozy/comfortable
working environment + feel at ease/increase
efficiency
paid holiday
profit-sharing plan
stock
option
constant communication between
the employer and the employer
flexible
working hour+ balance work and life/reserve time
for family, hobby or
personal
development
offer some special gift
that meet employees' expectation
opportunities for promotion
offer physical health check-up for the
staff/membership or discount at health
and fitness club
?
?
?
?
?
?
?
?
主题
4
：招聘
Re
cruiting
内部招聘
internal promotion
优点
?
?
?
?
?
?
have more
motivational value
boost maral
encourage employees to continue effort
give other employees anticipation of
promotion
reduce the orientation and
training cost
make good use of abundant
human resources
缺点：
if not
fair
，
it will lead to
internal conflict
内部招聘的具体做法：
a selection
test/well-designed interview/check record of
past performance/appraisal
外部招聘
external recruitment
优点：
?
?
?
receive a source of new ideas/latest
knowledge
avoid unfair selecting
be contributable to company's overall
growth and success
缺点：
?
?
discourage morale
increase
training cost
主题
5
：广告宣传方式
各种方式的优缺点：优
+
缺（同广告不同宣传方式的优缺点）
?
Internet(online
recruitment)
：
lost
cost
；
reach vast
audience/attract wide
attention
；
attract potential customes + may be
annoying
Television
：
reach
vast audience + high
cost
；
people often change
channels
Newspaper(put ad
in the local
newspaper)
：
reach vast reader
+ life span is
short,readers often
discard them quickly ask a recruitment
company :professional + high
cos
；
cannot find the right
person
?
?
?
?
?
radio
：
low cost
give out free
sample
：
give a personal
experience
send direct email to target
customers
：
get a mailing list
of target customers
；
attract
potential customers + people often ignore or just
delete it immediately
without open
（
should use attractive
headline
）
?
give out
leaflets
主题
6
：商务会议
agenda
（
key
point
）
：
set out in
advance to state date, time and
location
；
inform
them of all the items to be discussed
together
；
ask them for
suggestions for
items
venue
：
choose a
suitable venue
；
with
convenient
transportation
；
big enough
to accommodate all the
participants
；
facilities
：
fully
equipped with necessary facilities such as
overhead projecter,
fax,
telephone, computer with access to the internet
the size/length of the meeting
集会的目的：
-
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-
-
-
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