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职场达人必须掌握的十条绝妙口语
1)Thank You:
Common courtesy? Sure. But tell me this: When was
the last time you
forgot (or rejected)
gratitude? Whether given in private or public, a
sincere ?thanks?
creates goodwill.
Don?t forget your mother?s advice: “Say please.”
People are always
happier doing a favor
than taking an order.
1
）
谢谢：
只是一般的礼貌？没错。
那你告诉我，<
/p>
上一次你忘了说
（或者拒绝说）
谢谢是在
什么时候？无论是在公开场合还是在私底下，
说一句真诚的
“<
/p>
谢谢
”
都会
为你
树立好口碑。也别忘了妈妈给你的忠告，
“
说请
”
。人们都喜欢比人请自己去
做事而不是接受别人的命
令去干活。
2)
I Trust
Your Judgment: Translation:
“You have
my
permission.
I believe in
you.
Now, go make it
happen.” Feels pretty uplifting to hear that,
doesn?t it? And I?ll bet
you?d
do
almost
anything
to
please
someone
who
makes
you
feel
that
way.
Your
employees and peers are
no different.
2
）
我
相信你的判断：
这句话的言外之意：
“
你征得了我的许可。
我信任你。
好吧，
去做吧。
”
听到这样的话，是不是感觉很振奋？我保证你会为说
这种话的人赴汤
蹈火，因为这些话让人感觉如此振奋。你的员工也罢，你的同僚也罢，效
果没有
区别。
3)
Tell
Me
More:
“I?m
all
ears.”
It?s
the
ultimate
conversation
starter!
When
you
signal
that you?re open and intrigued
, the
other party will respond in kind. And who
can
resist
flattery?
If
your
interest
is
genuine,
you
may
just
fuel
a
productive
exchange.
3
）
告诉我更多吧：
这句话的
潜台词：
“
洗耳恭听。
”
这是开启话匣子的终极法宝！
当你向对方敞开心扉、表达好奇的时候，对方一
定会做出善意的回应。而且，谁
不喜欢听好听的呢？如果你真的对对方所说的话感兴趣，
或许你就能促成一次富
有成效的交流。
4)
I?m On It: You?re giving
your full attention. You?re saying, “Relax. Don?t
worry
about a thing. I?ll see to it
personally.” That response can disarm just about
anyone. To
express
a
deeper
commitment,
use
“You
have
my
word.”
This
makes
you
more
accountable
to
someone,
conveying
that
you?re
on
board
and
will
make
it
happen…whatever it
takes.
4
）我来搞定它：你专
心致志地听别人说话。然后你说，
“
轻松一点，别担心。我
会亲自搞定它的。
”
这样的承诺会让所有人
都放松下来。如果想要做出更大的承
诺，
你就可以说，
“
我向你保证。
”
这样
的表态会让你看起来更可靠。
在对方眼里，
你已经进入角色，并
且会尽一切努力去完成的。
5) I?ve Got
Your Back: We?ve all made b
ig mistakes.
In those times, step in with a
reassurance: “I?m not judging you.
You?re going to get through this. You?re not
alone.
We?ll figure this out together.
It?s going to be OK.”
5
）我支持你：我们都犯过大错误。此时，不要回避，要对对方说一些肯定的话
语：
“
我不是在说你不行。你会度过这个难关的。你不是一个
人在战斗。我们将
一起解决此事。一切都会没事的。
”
6)
My
Pleasure:
This
subtle
reminder
reinforces
a
key
point.
You?re
here
to
help
others. You have all the time they
need. And you?re happy to do it.
6
）乐意效劳：通过此句话的微妙提示所起的作用，可以使某一关键内容得到
强
化的效果。你乐意帮助别人。无论什么时候，他们需要你的帮助，你都在场。而
且，你是乐意效劳的。
7)
Let
Me
Play
Devil?s
Advocate:
Looking
for
a
subtle
way
to
critique?
Turn
the
conversation into an
exercise where
you?re a detached party
performing
a function:
Poking holes in the logic and plan of
attack. You use this strategy to stress test ideas
without making the process personal.
7
）让我来唱黑脸：想找一种婉转的批评方式？将对话转变为一场操
练，你在其
中扮演被孤立的一方，执行一项职能：戳穿（对方言语中的）逻辑漏洞及其攻
击
计划中的漏洞。
你使用此条策略，
一
定要强调一点，
千万不要在这些观点中掺杂
个人情绪。
8) Let Me Think About That:
Yeah, it sounds like a cop out. And it
is…sometimes.
Fact
is,
we
don?t
always
have
the
authori
ty
or
expertise
to
make
decisions.
This
phrase buys you time and breathing
space. Then, set a date and time for follow up so
the other person knows you?re taking
him serious.
8
）让我
想想：是的，这话听起来有点像托词。有时，它就是托词。事实是，我
们不可能任何时候
都有权或有资格做决策。
这句话为你赢得了思考的时间，
你大<
/p>
可喘口气。然后，设定好日期及具体时间，做好跟进工作，让对方知道你很在乎
他。
9) Well Done: It?s
a cliché, no doubt. Sometimes, it isn?t enough
just to say thanks.
People want to know
what they did was great and why. They pour so much
sweat and
soul into their need to know
their work was special and had meaning to
someone.
9
）做得不错：毫
无疑问，这有点陈词滥调的味道。有时，仅说一句
“
谢谢
”
还不
够。
人们想知
道他们的工作完成得是否出色，
也想知道为什么他们工作干的出色。
毕竟，
他们为项目流了太多的汗水，
倾注了太多的心血。<
/p>
他们需要知道自己的工
作很特别且是有意义的。
< br>
10) You?re Right: Want to get
someone?s attention? Tell him that he?s right.
Once you
yield
the high
grou
nd, it?s
much
easier for the other party to
swallow
that
the right
plan and
sentiment can?t always overcome the absurdities
and restraints we face every
day.
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