关于客户投诉的处理建议英文

每张生产订单都必须有生产计划出来给到业务部，

以便业务部了解

生产部的一个运行状态，在回复客户时把握会更大。生产部要严格查验自己部门计划的实施情况 ，

并制定相关的奖励机制，

如果确实无法达成时，

则一定要第一时间知会到业务部，

由业务部去与客

户 沟通延期事宜，切不可到了出货日期时生产部还没有任何的反映，业务部没有任何的跟踪。

Second is the production to cooperate fully with, each production order must have the

production plan to business department, out to understand in the production department to

business department a operation state, in reply when customers will be greater. Grasp .The

production department to examine his own department strict implementation of the plan, and

formulate relevant incentives, if it can't reach, it must be the first time inform business

department, sales department to communicate with customers by delay matters, must not the

date of shipment when do not have any production department, sales department without any

reflect tracking.

最后是要有一个积极的处理问题的 心态，不管是相关的哪个部门，都要积极应对。生产部要主

动向业务部反映实际的生产状 况，业务部要主动多与客户沟通，尽可能的避免延期。

Finally is to have a positive attitude to deal with problems, whether related department,

which are to actively respond to. The production department should take the initiative to reflect

the real business department of the production status, sales department to initiate more

communication with the customers, as far as possible to avoid delay.

二．品质方面

B. Quality

应急方法：

由公司品质部出俱保证，

对此客户产品保证为全检出货，

不会再次出现批量性问题。

Emergency methods: the company quality department out of all this guarantee, customer