-
英语电话交流用语
Answering
the phone
?
Hello? (informal)
Thank you for calling Boyz Autobody.
Jody speaking. How can I help
you?
?
?
Introducing
yourself
?
Doctor's office.
Hey George. It's Lisa calling.
(informal)
Hello, this is
Julie Madison calling.
Hi,
it's Gerry from the dentist's office here.
This is she.*
Speaking.*
*The
person answering says this if the caller does not
recognize their voice.
?
?
?
?
Asking to speak with
?
someone
Is Fred in? (informal)
Is Jackson there, please? (informal)
Can I talk to your sister?
(informal)
May I speak with
Mr. Green, please?
Would
the doctor be in/available?
Just a sec. I'll get him. (informal)
Hang on one second.
(informal)
Please hold and
I'll put you through to his office.
One moment please.
All of our operators are busy at this
time. Please hold for the next
available person.
?
?
?
?
Connecting someone
?
?
?
?
?
Making special
requests
?
?
?
?
?
?
Could you please repeat that?
Would you mind spelling
that for me?
Could you
speak up a little please?
Can you speak a little slower please.
My English isn't very strong.
Can you call me back? I think we have a
bad connection.
Can you
please hold for a minute? I have another call.
Sammy's not in. Who's this?
(informal)
I'm sorry,
Lisa's not here at the moment. Can I ask who's
calling?
I'm afraid he's
stepped out. Would you like to leave a message?
He's on lunch right now.
Who's calling please?
Taking a message for
?
someone
?
?
?
?
?
?
Leaving a message
with
someone
He's busy right now. Can you
call again later?
I'll let
him know you called.
I'll
make sure she gets the message.
Yes, can you tell him his wife called,
please.
No, that's okay,
I'll call back later.
Yes,
it's James from CompInc. here. When do you expect
her back in
the office?
?
?
?
?
?
?
Confirming
information
Thanks, could you ask him
to call Brian when he gets in?
Do you have a pen handy. I don't think
he has my number.
Thanks.
My number is 222-3456, extension 12.
Okay, I've got it all down.
Let me repeat that just to make sure.
Did you say 555 Charles
St.?
You said your name was
John, right?
I'll make sure
he gets the message.
Hello.
You've reached 222-6789. Please leave a detailed
message
after the beep. Thank you.
?
?
?
?
?
Listening to an
answering
machine
?
?
Hi, this is
Elizabeth. I'm sorry I'm not available to take
your call at
this time. Leave me a
message and I'll get back to you as soon as I can.
?
Thank you for calling Dr. Mindin's
office. Our hours are 9am-5pm,
Monday-
Friday. Please call back during these hours, or
leave a message after
the tone. If this
is an emergency please call the hospital at
333-7896.
Leaving a message
on
?
an answering
machine
?
Hey
Mikako. It's Yuka. Call me! (informal)
Hello, this is Ricardo calling for
Luke. Could you please return my call
as soon as possible. My number is
334-5689. Thank you.
?
Hello Maxwell.
This is Marina from the doctor's office calling. I
just
wanted to let you know that you're
due for a check-up this month. Please
give us a ring/buzz whenever it's
convenient.
Finishing a
conversation
?
?
?
?
?
?
Well, I guess I
better get going. Talk to you soon.
Thanks for calling. Bye for now.
I have to let you go now.
I have another call coming
through. I better run.
I'm
afraid that's my other line.
I'll talk to you again soon. Bye.
商务电话英语实战宝典
1
．
Beijing Trading
Campany
．
May I help
you
？
北京
贸易公司。请问有何贵干？
2
．
We have two
Zhongs
．
我们这里有两位先生姓钟。
3
．
Is that Bob
Zhong
，
or John
Zhong
？
你要接
Bob
钟，还是
John<
/p>
钟？
4
．
I’m
sorry
，
he’s not in the
o
ffice now
．
很抱歉，他现在不在办公室。
5
．
Do
you have any idea when he’ll be
back
？
你知道他何时回来吗？
6
．
I have no
idea
（
when he’ll be
back
．）
我不知道（他何时回来）。
7
．
Can you ask him
to call me when he comes
back
？
他回来时请告诉他打电话给我好吗？
8
．
It’s
urgent
．
有急事。
9
．
I’m sorry but
he’s in Shangh
ai on
business
．
很抱歉，他出差去
上海
了。
10
．
Probably
sometime tomorrow
．
可能明天（回来）。
11
．
Is
there anyone else who can help
me
？
有没有其他的人能帮我？
12
．
OK
．
I’ll just put you
through
．
好的，我这就给您转接。
13
．
Just a
moment
，
please…
请稍候。
14
．
You’re
welcome
．
别客气。
15
．
Is Mary
there
？
玛丽在吗？
16
．
Mary is out
right now
．
玛丽现在不在。
17
．
Why don’t you
call back later this
afternoon
？
您不妨今天下午再打来。
18
．
When will she
be back
？
她何时会回来？
19
．
Will it be too
late if I call around 10
∶
00
this evening
？
如果我在晚上
10
点左右打来会不会太晚？
Dialogue A
（
A
：
Receiver B
：
Smith
）
A
：
Good
morning
．
Beijing Trading
Company
．
May I help
you
？
B
：
Good
morning
．
This is
Mr
．
Smith of King Electronics
Compa-ny
．
I’d like to speak
to Mr
．
Zhong
，
please
．
A
：
We have two
Zhongs here
．
Is that Bob
Zhong
，
or John
Zhong
？
B
：
Bob
．
A
：
Mr
．
Bob Zhong in the Overseas
Sales Division
？
B
：
Right
．
A
：
I’m
sorry
，
he’s not in the office
now
．
B
：
Do you have any
idea when he’ll be back
？
A
：
I’m
sorry
，
I have no
idea
．
B
：
Can you ask him
to call me when he cames
back
？
It
’s
urgent
．
< br>A
：
Yes
，
< br>I will
，
Mr
．
Smith
．
B
：
Thank
you
．
A
：
You’re
welcome
．
Dialogue B
（
A
：
Receiver
B
：
George Richter C
：
White
）
A
：
Hel
lo
．
ABC
Gompany
．
May I help
you
？
B
：
Hello
．
This is George Richter
．
May
I speak to Mr
．
Davis
？
A
：
I’m sorry but
he’s in Shanghai on
busine
ss
．
B
：
Do
you have any idea when he’ll be
back
？
A
：
Probably
sometime tomorrow
．
B
：
I
have a question abut the E-4800
computer
．
Is there any one
else who can help me
？
A
：
Of
course
．
Miss White is the
export manager
．
Would you
like to speak to her
？
B
：
Yes
，
please
．
A
：
OK
．
I’ll just put you
through
．
B
：
Hello
．
This is White speaking
．
Can I help
you
？
A
：
Hello
．
This is George Richter of Beijing Trading Company
．
Is it possible to
make a change in our
order
？
The order
number is1518
．
C
：
And what kind
of change did you want to make
，
< br>sir
？
< br>B
：
Well
，
we ordered twenty
E-4800s
，
but we want to
change them to P-6800s
．
L
：
Just a moment
，
please…Oh
，
< br>I’m sorry
，
but they have
already been sent
．
Dialogue C
（
A
：
Mary’s
father B
：
Jane
）
A
：
Hello
．
B
：
Hi
．
This is Jane
．
Is Mary
there
？
A
：
I’m
sorry
．
Mary is out right
now
．
She went shopping with
her Mom
．
B
：
When will she
be back
？
A
：
I’m not
sure
．
Why don’t you call back
later this afternoon
？
B
：
Will it be too
late if I call around 10
∶
00
this evening
？
A
：
That’s all
right
．
We don’t go to bed
early
．
B
：
Thank you
．
Bye
！
A
：
Good-
bye
．
Words and Expressions
trade vi
．做生意；交易
company n
．公司；商号
electronics
n
．电子学
oversea
（
< br>s
）
a
．海外的
sale n
．出售，出卖
division
n
．分，分割，分裂
urgent
a
．紧迫的，催促的
business
n
．商业；营业；商店
probably
ad
．很可能；或许，大概
export
／
< br>vt
．输出，把
……
出口
order
n
．等级，序次，秩序
send vt
．送，寄
around prep
．在
……
周围，环绕