前厅部英语

Reception Desk

总台

前

厅

部

英

语

1.

Good morning (afternoon, evening),welcome to our hotel.

早上好（下午好、晚上好）欢迎您来我们饭店。

2.

What can I do for you sir ?

我能帮您做些什么？

3.

Do you have a reservation?

您预订过房间吗？

4.

I have a reservation for a double room with bath here.

我在这预订了一个带卫生间的双人间。

5.

We do have a reservation for you .

我们确实为您预订了房间。

6.

Please fill in the registration form.

请填写一下住宿登记单。

7.

May I have your passport?

我可以看一下您的护照吗？

8.

Your room number is 1118,on the 11

th

floor.

您的房间号是

1118

，在

11

楼。

9.

The bellboy will send you to your room.

将由这位行李员送您到房间。

10.

You can take this room card to have free breakfast on the fifth floor.

您可以拿这张房卡吃免费早餐，在五楼。

11.

Is there conference room in your hotel?

这里有会议室吗？

12.

What kind of room do you have ? Can you tell me the room rate?

您这里有什么样的房间，请问房价是多少？

13.

Which floor is the conference room on ?

会议室在几楼？

14.

I

?

d like to sign an agreement with your hotel.

我想与您饭店签订一个协议。

15.

Certainly, you can take up this matter at the Sales Department.

可以，请您到营销部办理。

16.

Where is the Sales Department?

营销部在哪？

17.

Can you tell me where the washing room is ?

请问洗手间在哪？

18.

Would you tell me the free breakfast serving time?

请问免费早餐从几点到几点？

19.

Can you tell me the facilities of the room?

请问房间有什么设施？

20.

There are telephone, colour TV

, a mini

—

bar and bathroom in the room . We can offer you 24hours

warm water.

房间有电话、彩电、小冰柜、卫生间二十四小时为您提供热水。

21.

Can you give me a morning call service tomorrow morning?

明天早晨可以给我一个叫醒吗？

22.

Please dial No .9. They can give you morning call service.

请您拨总机

9

，她们将为您提供叫醒服务。< /p>

23.

I

?

d like to inquire a guest

?

s room number .His name is zhang wei .

我想查一位客人的房号，他叫张伟。

24.

I

?

d like to reflect sth .with your assistant manager. Would you please help me to find her ?

我有一些事情要向大堂副理反映，请帮我找一下好吗？

25.

Please wait a moment .I

?

ll find a quiet room for you .

稍等，我为您找一间比较安静的房间。

26.

I want to dial a long distance call. How can I dial it ?

我想拨一个长途电话，请问怎么拨？

27.

please first dial No.0,then international code and the telephone number .

请先拨

0

28.

How can I get to the post-office?

请问邮电局怎么走？

29.

It will take 10 minutes to get there by taxi .

如果您坐出 租车，

10

分钟就可以到达。

30.

The water closet in my room is clogged .Will you help me to repair it ?

我房间的马桶堵住了，请帮我修一下好吗？

31.

No problem, The maintenance man will repair it at once .

没问题，我们的维修工马上就去为您修理。

32.

Hello .Are you advance reservation ? I

?

d like to reserve a room..

您好，预订处吗？我想预订一间房。

33.

Certainly .can you tell me the arrival date?

可以，请问您预订哪天的房间。

34.

May I have your name ,sir ?

请问先生怎么称呼？

35.

Sorry . sir ,would you please speak slowly ?

对不起先生，请您讲的慢一些好吗？

36.

We look forward to your visit ,good-bye .

我们盼望着您的光临，再见。

37.

Sorry sir ,we are fully booked, I would suggest that you try Hebei Grand Hotel .

对不起先生，我们房间已经预订满了，我建 议您到河北宾馆去试试看。

38.

Is there any discount for our room ?

请问我的房间有折扣吗？

39.

Sorry .Is there any discount in our hotel at present .

对不起，我们饭店目前没有折扣。

40.

Can I sign my name on the bill to transfer accounts ?

请问我可以签单转账吗？

41.

Certainly, Please show me your room card to transfer accounts.

可以，出示您的房卡就可以签单转账。

42.

Your key is out of date .

您的钥匙过期了。

43.

May I get your number ,please ?

我能知道您的号码吗？

44.

Do you want to pay cash or bill it to your room ?

您是现付还是转账？

45.

The water closet is on this way ,on your left hand side .

洗手间在这边，在您的左手方向。

46.

Clinic is on the 4

th

floor ,There offered a variety of cold medicine.

医务室在四楼，那里有各种各样的治感冒的药。

47.

There is a problem with my toilet .

我房间的马桶有些问题。

48.

Don

?

t worry .I will help to find somebody to fix it .

不用着急，我将找人去修理。

49.

Let me tell you something about the service in our hotel .

让我告诉您一些关于我们酒店的服务项目。

50.

Please contact the service center ,the number is

< br>“

8999

”

.

请与服务中心联系，电话号码是“

8999

。

”

51.

Here

?

s a message for you ,lady .

女士，这里有您的留言。

52.

There

?

s west- style food on the fifth floor .

五楼是西餐。

53.

Do you have room courier service ?

你们有送餐服务吗？

54.

our restaurant serves very good local dishes.

我们的餐厅有非常可口的地方菜肴。

55.

We hope you an enjoyable stay with us .

我们希望你和我们在一起开心。

56.

You can deposit your luggage here , and please fill out this card .

您可以在这里寄存行李，请填一下寄存卡。

57.

Do you have massage service in hotel ?

你们酒店有按摩服务吗？

58.

Yes ,the telephone number is

“

8669

”

.

有的，电话号码是“

< br>8669

”

。

59.

I

?

m sorry to have kept you waiting so long .

对不起，让您久等了。

60.

Bring me the bill .please .

请把账单给我。

61.

How much altogether ?

总数是多少？

62.

would you please give the bill to me ?

请把账单递给我好吗？

63.

Here is your bill. Would you like to check it ?

这是您的账单，请查看一下。

64.

Your bill total is

……

账单总数是

……

65.

Your bill comes to

…

.

账单总数是

……

66.

Please wait a moment.

请等一下。

67.

Would you speak a little louder?

请大声点好吗？

68.

It is five hundred and sixty ---four yuan.

共是五百六十四元。

69.

Does this include the charges for drinks?

它包括酒水在内吗？

70.

Here is six hundred yuan. Keep the change ,please.

这是六百元，不用找了。

71.

Here is the change.

这是找您的钱。

72.

Thank you, sir. This is the receipt.

谢谢您先生，这是收据。

73.

May

I

have

(know,

ask)your

name?

Would

you

mind

telling

me

your

name

and

room

number ,please?

请问您的名字和房号。

74.

I

?

m sorry to have taken so much of your time.

耽误您这么长时间很抱歉。

75.

Welcome to our hotel! How many people do you have please?

欢迎来我们饭店，请问有几位？

76.

How about the charge for the days you shared meal with your friend?

这几天您的朋友与您同吃，费用怎么算呢？

77.

Please add to my account.

请算在我的账里。

78.

Then we

?

ll make out a bill for both of you.

那么我们将开一张您们两人的账单。

79.

How would you like to make the payment? (how would you like to settle your bill?)

您准备怎样付账？

80.

May I have the card, please?

请把您的卡给我。

81.

I am sorry, sir, There has been a mistake. Please wait a moment while I correct the bill.

对不起，先生，这里有些错，请您稍候，让我更正一下。

82.

We have a Chinese restaurant and a Western restaurant. Which do you prefer?

我们有中餐厅、西餐厅，您喜欢哪个？

83.

Our hotel is located in the center of the city.

我们饭店位于市中心。

84.

We have very convenient communication outside of the door.

我们酒店门外有非常便利的交通。

85.

Excuse me , how do you spell your name?

对不起，请问您的名字怎么拼写？

86.

How long will you be staying here? How long do you intend to stay here?

请问您打算在这里住几天？

87.

According to the hotel regulations, the damaged must be paid for.

根据酒店规定，损坏东西得赔偿。

88.

Did you have breakfast this morning?

您今天早晨用过早餐吗？

89.

Did you make any phone call from your room?

您在房间又打过电话吗？

90.

Did you take anything from the mini-bar this morning, sir?

您今早又从房间小酒吧取过东西吗？

91.

Did you have any bill in the restaurants today?

您今天是否在餐厅签过账单？

92.

Who made the reservation for you, please?

请问谁为您订的房？

93.

I?

m sorry , he left just this morning.

对不起，他今天早晨刚离店。

94.

I?

m sorry,

I?

m afraid he has already checked out.

他早已结账离店了。

95.

I?m

sorry, there is no such a person here, is he a hotel guest?

对不起，这里没有这么个人，他是饭店客人吗？

96.

I?m

sorry, I can

?

t find his name on the register list.

我在客人登记单上找不到他的名字。

97.

I?

m afraid, he isn

?

t staying in our hotel.

恐怕他不住在我们饭店。

98.

I?m

afraid I can not transfer calls from the house phone.

抱歉，我这里无法为您转电话。

99.

Please fill in this registration form, by the way ,please show me your passport and write down the

number of it here.

请填写住宿登记单，顺便出示您的护照并填写下您的护照号码。

100.

Our hotel is beautifully situated.

我们饭店环境优美。

101.

I want to change some money.

我想换些钱。

102.

Can I have a room in this hotel?

我能要间房吗？

103.

There are single rooms, double rooms, suites and deluxe suites in our hotel.

我们饭店有单人间、双人间、套间和豪华套间。

104.

What kind of currency have you got?

您有哪种外币？

105.

The credit limit set by the visa card office is 3650.00

卡公司给的信用权限是

3650

元。

106.

What

?

s the exchange rate today?

请问今天的牌价？

107.

Accoding

to

the

present

rate

every

100

U.S.

Dollars

by

cash

is

equal

lent

to

RMB

…

yuan

…

and

…

fen.

根据目前牌价每

100

美元兑换人民币?元。

108.

I

?

m leaving today,

I?

d like to check out now.

我今天要走了，现在想付账。

109.

By the way.

I?

d like to pay our bills now.

顺便说一下，我想现在付账。

110.

Have you used any hotel services this morning or had breakfast at the hotel, sir?

今早您是否用其它服务项目或在餐厅用过早餐？

111.

I?

m sorry ,

I?

m not ready yet, would you mind waiting for a while?

我还没有准备好，您等我一会好吗？

112.

Which card would you like to use?

您要使用什么卡付账。

113.

The credit limit set by the

…

office is

…

, we need their permission to extend credit over the

amount. Would you like to settle the difference in cash?

?卡公司的限额是?元，超过现额的我们还需申请授权。

114.

Is your luggage down yet sir? Could you check out after your bags have been brought down.

Please?

先生，您的行李是否已拿下来了？请等行李拿 下楼后再结账好吗？

115.

Please wait a moment while I add up your bill.

请等一下，我来把您的账算出来。

116.

Here is your bill, Would you like to check it?

这是您的账单，请您过目。

117.

May I have the card, please?

请把您的卡给我。

118.

Breakfast is free, you only show your room card.

早餐免费的，您只要出示房卡就可以了。

119.

Can we have our checks?

能给我账单吗？

120.

Do you want separate checks?

你们各自的账单要分开吗？

121.

What

?

s this for?

这是什么费用？

122.

That

?

s for the wine, sir.

这是酒钱，先生。

123.

Would you like to sign for it?

您能签字吗？

124.

We

?

ll take the bill now.

我们现在要付款了。

125.

Would you mind checking it again?

再查一遍您介意吗？

126.

What time will you be arriving?

您大约什么时间到？

127.

All

right. You?ll

be expected to be here.

好的，期待您的光临。

128.

Good afternoon, could you please mail a letter for me?

下午好，能帮我发封信吗？

129.

Yes, have you stuck on the stamp?

可以，您贴邮票了吗？

130.

I

?

d like to send it by air mail.

我想发航空信。

131.

I

?

d like to change some US dollars, and what is today

?

s exchange rate?

我想换一些美元，今天的兑换牌价是多少？

132.

According to today

?

s exchange rate, every US dollar in cash equal to ---Yuan. How much would

you like to change?

根据今天的兑换率 ，

1

美元合?元，您想换多少？

133.

Would you please fill in this form?

请填这张表。

134.

pleases write your name, passport number and room number on the slip?

请在这张纸上写下您的名字，护照号和房号。

135.

I have a single room for you from today to the 15

th

.

我们给您准备好了一个从 今天到

15

号的单间。

136.

You have to book the ticket two days in advance.

您必须提前两天订票。

137.

Can you tell me where the Bank of China is?

你能告诉我中国银行在哪里吗？

138.

Along this road to the west, it

?

s not far.

沿这条街朝西走，离这儿不远。

139.

How can I get to the book store?

去书店怎样走？

140.

Along Zhongshan Road outside of our hotel, it

?

s at the second crossing.

沿着宾馆外面的中山路，在第二个十字路口处。

141.

Is it far to walk?

步行远吗？

142.

You can take bus No.5 and get off at Beiguo stop.

您可 以乘坐

5

路公共汽车，在北国下车。

143.

How do you like to send this letter, by air or by surface?

您想怎样寄这封信？航空还是平信？

144.

It

?

s over weight, you

?

ll have to pay extra.

超重了，您得另付超重费。

145.

Stick the stamp on the upper right corner of the letter.

把邮票贴在信封右上角。

146.

Will you please give me some one or five yuan notes? I need some small change.

请给我一些一元和五元币，我需要零钱。

147.

By the way, can you tell me what I should do with the RMB left with me?

顺便问一下，我剩下的人民币怎样处理？

148.

You

?

ll have to

go to

the Bank of China or the airport

exchange office to

change it back into

dollars.

您得去中国银行或机场的外币兑换处兑换美元。

149.

I

?

m leaving today. Can I have my bill, please.

我今天离店，给我看一下账单好吗？

150.

I

?

m sorry, what

?

s this for? Could you explain it to me ?

对不起，这是什么费用，给我解释一下可以吗？

151.

That

?

s for the drinks in your room.

是您房间的饮料。

152.

I

?

d like to settle my bill

now. I?m

leaving around ten.

我想现在结账，我准备

10

点左右离开。

153.

I?

d like a room on the sunny side, please.

我想要一间向阳的房间。

154.

I?

m afraid our hotel is fully booked tonight.

恐怕今晚没空房了。

155.

Could you recommend to me another hotel that won

?

t be full up?

您可以给我介绍一家没有客满的宾馆吗？

156.

Yes, of course. Where would you rather like to be, in the city center or in the suburbs?

当然，您喜欢住哪，市中心还是郊外。

157.

I prefer a place close to the city center.

市中心附近。

158.

In that case, I would suggest that you try GuoBin grand hotel.

既然这样，我建议您试试国宾大酒店。

Business Center

商务中心

1.

This is your fax, could you sign here.

这是您的传真，请在这里签字。

2.

May I get your room number?

请问您的房间号？

3.

Do you want to pay cash or bill it to your room?

您是付现金还是转账。

4.

I

?

m sorry sir, sth

?

is wrong with our copy machine.

对不起先生，复印机出问题了。

5.

Your fax number is busy now, do you mind waiting for a few minutes.

传真线路忙，您稍等一会好吗？

6.

Nobody answers, is it the off-work time in your company.

没有人接，是不是您公司已经下班了？

7.

Is there fax for room 707?

有

707

房的传真吗？

8.

Show me your room card, it

?

s the proof of getting your fax.

请出示您的房卡，它是取传真的凭证。

9.

Hello, this is business center, we just get your fax. Shall we send it to your room or you fetch it by

yourself?

您好这是商务中心，我们刚收到您的传真 ，是给您送到房间还是您来取？

10.

We

?

ll inform you as soon as we get your fax.

接到您的传真，我们马上通知您。

11.

Business center

?

s serving time is from 7:00am to 11:00pm.

商务中心的营业时间从早上

7

：

00

到晚上

11

：

00

。

12.

We have a full range of business service.

我们提供全方位的商务服务。

13.

Our hotel

?

s fax number is 6918899.

我们酒店的传真号是

6918899

。

14.

How much for one copy?

复印一张多少钱？

15.

Half of one yuan.

五角。

16.

This line has no answer, do you have another number?

这个电话没有人接，您有其他号码吗？

17.

Your fax has got through, would you please sign here?

传真发过去了，请在这里签字。

18.

May I leave my suitcase here while I have my lunch.

我吃午餐时将皮箱放在这儿可以吗？

19.

You can go to the front desk, they

?

ll keep it for you.

您可以到总台寄存行李。