-
1.
Developing a new product,
fulfilling an order, and hiring a new employee are
examples of business processes. (T)
2
The dimensions
of information systems are management,
organizations, and information technology. (T)
3 There are four major business
functions: Sales and marketing; manufacturing and
production, finance and accounting and
information technology. (F)
4
5
In the behavioral approach to
information systems, technology is ignored in
favor of understanding the psychological,
social, and economic impacts of
systems. (F)
A
business
model
describes
how
a
company
produces,
delivers,
and
sells
a
product
or
service
to
create
wealth. (T)
1.
A hotel
reservation system is a typical example of a
management information system. (F)
2.
A transaction
processing system is a computerized system that
performs and records the daily routine
transactions
necessary to conduct
business. (T)
3.
Supply chain management systems are
more externally oriented than enterprise systems.
(T)
4.
Information supplied by an enterprise
system is structured around cross-functional
business processes. (T)
5.
Enrolling
employees in benefits plans is a business process
handled by the finance and accounting function.
(F)
1.
From the
point of view of economics, information systems
technology can be viewed as factor of production
that can be
substituted for traditional
capital and labor. (T)
2.
Strong
linkages to customers and suppliers decrease
switching costs. (F)
3.
In
the
value
chain
model,
primary
acti
vities
are
most
directly
related
to
the
production
and
distribution
of
the
firm’s
products and services that create value
for the customers. (T)
4.
In the
strategy of product differentiation, information
systems are used to enable new products and
services. (T)
5.
In a demonstration of network
economics, the more people that use Adobe software
and related products, the greater the
value of the software. (T)
6.
In the age of
the internet, Porter’s traditional competitive
forces model is still at work, b
ut
competitive rivalry
has become much
more intense. (T)
7.
The value chain model classifies all
company activities as either primary or support.
（
T
）
8.
The
idea
driving
synergies
is
that
when
the
output
of
some
units
can
be
used
as
inputs
to
others units,
the
relationship
can lower cost
and generate profits. (T)
1.
Privacy is the
right to be left alone when you want to be,
without surveillance or interference from other
individuals
or organizations. (T)
2.
The last step
in analyzing an ethical issue should be to
identify the stakeholders people who have a vested
interest
in the outcome of the
decision. (F)
3.
A cookie is small file containing
information about you and your Web activities that
is deposited on your hard disk
by a Web
site. (T)
4.
According to the courts, in the
creation of software, unique concepts, general
functional features, and even colors
are protectable by copyright law.
(F)
5.
Spyware is
software that comes hidden in downloaded
applications and can track your online movements.
(T)
1.
Enterprise
systems are designed primarily to allow
communication between an organization and outside
partners and
suppliers. (F)
2.
The bullwhip
effect is the distortion of information about the
demand for a product as it passes from one entry
to the
next across the supply chain.
(T)
3.
In a pull-
based model of SCM systems, production master
schedules are based on forecasts of demand for
products. (F)
4.
You would expect to find PRM and ERM
modules in the most comprehensive CRM software
packages. (T)
5.
Companies can
use
configuration
tables
provided
by
the
enterprise
software
to
tailor
a
particular aspect of the system
to the
way it does business. (T)
1.
E-commerce
refers to the use of any networking technologies
to transact business. (F)
2.
The Internet
shrinks information asymmetry. (T)
3.
Disintermediation provides major
benefits to the distributor. (F)
4.
Net
marketplaces may either support contractual
purchasing based on long-term relationships with
designated suppliers
1
or short-spot purchasing. (T)
5.
In general,
the cost of hardware, software, and
telecommunications for building and operating a
Web site has fallen
by over 50 percent
since 2000. (T)
1.
Knowledge
can
reside
in
e-mail,
voice
mail,
graphics,
and
unstructured
documents
as
well
as
structured
and
documents.(T)
2.
Knowledge residing in the minds of
employees that han not been documented is called
explicit knowledge. (F)
3.
Intellectual
property refers to all forms of human expression,
both tangible and intangible. (F)
4.
Semistructured
information is all the knowledge in a firm that
resides in the heads of experienced employees.
(F)
5.
Expert
systems capture the knowledge of skilled employees
in the form of a set of rules in a software system
that can
be used by others in the
organization. (T)
(T)
2.
The classical
model of management does not address what exactly
managers do when they plan, decide things, and
control
the work of others. (T)
3.
MIS typically
produce fixed, regularly scheduled reports based
on data extracted and summarized form the firm’s
underlying transaction processing
systems. (T)
4.
The
intelligence
phase
of
decision
making
consists
of
discovering,
identifying,
and
understanding
the
problems
occurring
in the organization. (T)
5.
With an
environmental scanning facility, ESS are able to
detect signals of problems in the organizational
environment
that indicate strategic
threats and opportunities. (T)
选择
1.
The
six
important
business
objectives
of
information
technology
are
new
products,
services,
and
business
models;
customer
and supplier
intimacy; survival; competitive advantage;
operational excellence; and ____. [B]
A. improved flexibility.
B. improved decision making.
C.
improved business practices. D. improved
efficiency.
2.
An
information system can
be
defined technically
as
a set
of interrelated components that collect, process,
store, and
distribute information to
support ____. [A]
A. decision
making and control in an organization.
B. communications and data flow.
C. managers analyzing the
organization’s raw data
D.
the creation of new products and services
3.
The
three
activities in
an information system
that
produce the information organizations use to
control
operations are
____. [C]
A.
information retrieval, research, and analysis
B. input, output, and feedback
C. input, processing, and output
D. data analysis, processing, and
feedback
4.
The
average number of tickets sold daily online is an
example of ____. [C]
A. input
B. raw data C. meaningful information D.
feedback
5.
Which
of
the
following
are
environmental
actors
that
interact
with
an
organization
and
information
systems?_____
[D
A. customers B. suppliers C.
regulatory agencies D. all of the above
1.
Identifying
customers ID a responsibility of the ___ function.
[D]
A. finance and accounting
B. human resources
C. manufacturing and
production D. sales and marketing
2.
Which
typ
e of
system
would
you use to
determine what
trends
in your
supplier’s industry
will
affect your firm
the
most
in five years?____ [A]
A. ESS B. TPS C. MIS D. DSS
3.
E-government
refers
to
the
application
of
____
to
digitally
enable
government
and
p
ublic
sector
agencies’
relationship
2
1.
Unstructured
decisions
are
novel
and
nonroutine,
and
there
is
no
well-understood
or
agreed-on
procedure
for
making
them.
with citizens, businesses, and other
arms of government. [A]
A. the
Internet and networking technologies B.
e-commerce
C. e-business
D. any computerized technology
4.
____ systems
collects data from various key business processes
and stores the data in a single, comprehensive
data
repository, usable by other parts
of business. [B]
A. transaction
B. enterprise C. automatic reporting D.
management information
5.
The term “management information
systems” designates a specific category of
information systems serving
____. [D]
A. integrated data processing
throughout the firm B. transaction process
reporting
C. employees with online
access to historical records D. middle
management functions
1.
Which of the following would NOT be
considered a disruptive technology?____ [C]
A. instant messaging B. e-mail C.
Internet telephony D. PCs
2.
According to
agency theory, the firm is viewed as a(n)____
[D]
A. unified, profit-maximizing
entity
B. task force organization that
must respond to rapidly changing environments
C. entrepreneurial endeavor
D. “nexus of contracts” among
self
-interested individuals
3.
Which of the
following is NOT one of the competitive forces?
____ [C]
A. suppliers B. other
competitors C. external environment D.
customers
4.
An
information system can enable a company to focus
on a market niche through____. [D]
A.
complex trend forecasting B. tailoring
products to the client
C. intensive
product trend analysis D. intensive customer
data analysis
5.
All
of
the
following
are
major
features
of
organization
that
impact
the
use
of
information
systems
EXCEPT
for
___. [D]
A.
business processes B. environments C. goals
D. agency costs
6.
The Internet raises the bargaining
power of customers by ____. [C]
A. creating new opportunities for
building loyal customer bases
B. Making
more products available
C. Making
information available to everyone
D.
Lowering transaction costs
of the
following best describes how new information
systems result in legal gray areas?____ [B]
A. They work with networked, electronic
data, which are more difficulty to control than
information stored manually.
B. They
result in new situations that are not covered by
old laws.
C. They are implemented by
technicians rather than managers.
D.
They are created from sets of logical and
technological rules rather than social or
organizational mores.
1.
In the information age, the obligations
that individuals and organizations have concerning
rights to intellectual
property fall
within the moral dimension of ____. [A]
A. property rights and obligations
B. system quality
C. accountability and
control D. information rights and
obligations
2.
The feather of political systems in
which a body of laws is in place that permits
individuals to recover the damages
done
to them by other actors, systems, or organizations
is referred to as ____. [D]
A.
accountability B. responsibility C. due
process D. liability
3.
A colleague of yours frequently takes
for his own personal use small amounts of office
supplies, nothing that the loss
to the
company is minimal. You counter that if everyone
where to take the office supplies, the loss would
no longer
be minimal. Your rationale
expresses which historical ethical principle? ____
[A]
A. Kant’s
Categorical Imperative B. The Golden
Rule
C. The Risk Aversion
D. The “No free lunch” rule
4.
Immanuel
Kant’s Categorical Imperative states that ____.
[D
]
A. if an action cannot
be taken repeatedly, then it is not right to be
taken at any time
3
B. one should take the action that
produces the least harm or incurs the least cost
C. one can put values in rank order and
understand the consequences of various courses of
action.
D. if an action is not right
for everyone to take, it is not right for anyone
to take
1.
A
suite of integrated software modules for finance
and accounting, human resources, manufacturing and
production, and
sales
and
marketing
that
allows
data
to
be
used
by
multiple
functions
and
business
processes
best
describes
____. [B]
A. SCM software B. ERP systems C.
ERM software D. CRM modules
2.
In order to
achieve maximum benefit from an enterprise
software package, a business ____. [C]
A. customizes the software to much all
of its own processes
B. uses only the
processes in the software that match its own
processes
C. changes the way it works
to match the software’s business
processes
D. selects only
the software that best matches its existing
business processes
3.
A network of organizations and business
processes for procuring raw materials,
transforming these materials into
intermediate and finished products, and
distributing the finished products to customers is
called a ____. [B]
A.
distribution channel B. supply chain C. value
chain D. marketing channel
4.
Enterprise
software is built around thousands of predefined
business processes that reflect ____. [C]
A. the firm’s organization B.
Industry goals
C. Best
practices D. Cutting edge workflow
analysis.
5.
You
have been asked to implement enterprise software
for a manufacturer of kitchen appliances. What is
the first step
you should take? ____
[A]
A. Select the functions of the
system you with to use.
B. Select the
business processes you wish to automate.
C. Map the company’s business processes
to the software’s business processes.
D. Map the software’s business
processes to the company’s business
processes.
1.
The effort required to locate a
suitable product is called ____. [B]
A. price discrimination B. Search
costs C. Menu costs D. Shopping costs
2.
Which of the
following businesses utilizes the content provider
Internet business model? [C]
A.
B. C. D.
3.
Selling the same goods to different
targeted groups at different prices is called
____. [D]
A. cost customization
B. Cost optimization
C. price gouging
D. price discrimination
4.
In
which
of
the
following
revenue
models
does
a
Web
site
charge
a
fee
for
access
to
some
or
all
its
offering
on
a
continual,
regular basis? ____. [A]
A. Subscription B. Free/Freemium C.
Transaction fee D. Sales
5.
Your company
provides online tax preparation software. Users
can download forms and read tips online without
paying,
but a fee is charged for using
the advanced tax form management services. This is
an example of which type of revenue
models? ____ [D]
A.
Subscription B. Affiliate C. Transaction fee
D. Free/freemium
1.
The flow of events or
transa
ctions captured by an
organization’s system describes: _
___
[B]
A. Information B. Data C.
Wisdom D. Knowledge
2.
Expertise and experience of
organizational members that has not been formally
documented best describes: ____ [D]
A. Wisdom B. Information C. Data
D. Tacit knowledge
3.
A
system
for
organizing
formal
documents
and
reports
in
a
repository
where
it
can
be
accessed
throughout
the
organization
best describes: ____ [C]
A. database management system B.
Expert system
C. Structured knowledge
system D. Neural network
4.
Which of the
following are major types of knowledge management
systems? ____ [D]
A. Management
information systems, decision support systems, and
transaction processing systems.
4
B. Enterprise systems,
customer support systems, and supply chain
management processing systems.
C.
Database management systems, expert systems, and
knowledge work systems.
D. Enterprise-
wide knowledge management systems, knowledge work
systems, and intelligent techniques.
5.
Expert systems
are expensive and time-consuming to maintain: ____
[C]
A. Because their rule base is so
complex.
B. Because they reply on
equipment that becomes outdated.
C.
Because their rules must be reprogrammed every
time there is a change in the environment, which
in turn may change
applicable rules.
D. Because only the person who created
the system knows exactly how it works, and may not
be available when changes
are needed
1.
Which type of
decision is more prevalent at lower organizational
levels? ____ [C]
A. Procedural
B. Unstructured C. Structured D. Semi-
structured
2.
Simon’s description of decision making
consists of four stages: ____ [C]
A. planning, financing, implementation,
and maintenance
B. planning, design,
implementation, and maintenance
C.
intelligence, design, choice, and implementation
D. intelligence, design, financing, and
implementation
3.
Mintzberg’s classification of
managerial roles defines three main categories:
____ [A]
A. interpersonal,
informational, and decisional
B.
Symbolic, decisional, and interpersonal
C. Symbolic, interpersonal, and
technical
D. Technical, interpersonal,
and informational
4.
The component of a DSS are the: ____
[D]
A. internal corporate database,
external data sources, and analysis tools
B. data visualization tools, software,
and graphics capabilities
C. database,
graphics capabilities, and analysis tools
D. database, software system, and user
interface
5.
A
well-designed ESS will allow management to: _____
[D]
A. have greater span of control
B. allow lower levels of management
greater control
C. lessen the need to
review lower levels of operation.
D.
All of the above.
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