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1.
It
is
best
way
to
receive
the
business
card
with
_________
when
making
presentation.
A. the right hand B. the left hand
C.
both hands
D. the
right or left
hand
2. Never carry
your business cards, or place another
person
’
s business card in a
_________ pocket.
A. right B. left C. front
D. back
3. A welcoming packet of information
should be given to _________ of the visiting
group at the welcoming ceremony.
A. the director B.
all members
C. the
general manager D. the president
4. Person who usually
welcomes and helps visitors and answers the
telephone in an
organization is known
as a _________.
A.
receptionist
B. doorman
C. security guard D. cashier
5. We would
like to _________ you a discount _________ 5%, if
your order exceeds
USD$$1,000.
A. give/ to B.
allow/of
C. allow/ to
D. give/of
6.
There
are
different
ways
to
use
the
fork
and
the
knife.
What
is
the
“
continental
”
style of dinning?
A) The knife and the fork are switched.
B) The fork is laid down;
and the knife is put ahead.
C) The fork is switched back to the
right hand.
D) The knife
and the fork are never switched.
7. In a formal business
meal it
’
s very significant
to keep table manners. Which
of the
followings cannot be accepted ?
A. Keep your cell phone on.
B. Leave the table during a meal in an
emergency after excuse yourself.
C. Ask a person closest to an item that
you cannot reach.
D. Say
“
No, thank
you
”
when you prefer not to
eat something.
8. Which way to eat bread is proper
when you have a very normal business meal?
A. Put it in the soup, then
eat it with knife.
B.
Using the knife to cut it.
C. Using the table utensils to eat it.
D. Using fingers to break
it.
9.
At
business
cocktail
receptions,
you
should
drink
in
your
_________
hand
to
keep
your _________ hand dry and available
for handshakes.
A. left,
left B. right, right
C. left, right
D. right, left
10. You should use for a napkin only
for your _________ when dinning out.
A. nose B. face
C. forehead
D. mouth
11. In America, a gentleman
must help a lady whom he has escorted to the
table, to
all
she
wishes; but
it
is
_________
for
him
to
offer
to
help
other
ladies
who
have
escorts.
A
proper
B improper
C lousy D bad
12.
If
you
need
something
that
you
cannot
reach
easily,
the
best
manner
is_________.
A.
stand up and take the item yourself
B. politely ask the person
closest to the item to pass it to you
C. ask the waiter to give you another
D. order somebody to pass
the item
13.
Dinner
usually
_________
soup.
The
largest
spoon
at
your
place
is
the
soup
spoon.
It will be beside
your plate at the right-hand side.
A. begins with
B. end
with C. middled with D. ended
14. The followings except
_________ are impolite behaviors when dinning out.
A. smoking B.
drinking too much
C.
talking loudly
D. speaking
lightly and politely
15. _____ should be worn (even in hot
climates) as a sign of professional respect.
A. Business
suits
C.
Jeans D. Bizarre dress
16.
In
some
countries
conservative
dressing
are
required
for
business,
which
of
the
following
does not belong to conservative neutral colors?
A. navy
B.
purple
C. camel D. ivory
17.
To
signify
that
you
would
like
more
food
or
that
you
’
re
not
finished,
you
should
_________
A. place your knife and fork side by
side at the 5:25 position.
B. put your knife parallel to fork in
your plate.
C. cross your
knife and fork in the middle of your plate in an
X.
D. place your utensils
on your plate in a 10
o
’
clock-4
o
’
clock position.
18. What we can
do best is to _________ you half way.
A. reduce B. come
C. meet
D. bring
19.
We
think
it
advisable
for
you
to
make
a
_________
if
you
wish
to
remain
competitive.
A.
reducing in price
B. price
reduction
C. cutting price D.
price cutting
20. We would _________ very much if you
send us some samples immediately.
A.
thank
you
B.
appreciate
it
C.
appreciate D.
appreciate
you
21. While _________ an
enquiry, you ought to enquire into quality,
specification
and price etc.
A. giving B.
offering C. sending
D. making
22. We would
like
to take this _________
to
establish business relations with you.
A. opening
B. opportunity
C. step D.
advantage
23.
Your request for payment _________ Letter of
Credit is unacceptable.
A.
with
B.
by
C. using
D. of
24. We
regret we cannot _________ ourselves of your offer
of these goods because
we are buying to
better advantage elsewhere.
A. make B.
have
C. avail
D. advantage
25. It is only in view of our long
friendly business relations that we
_________ you this
accommodation.
A. extend
B.
extant
C. increase
D. promote
26.
This price is _________ of your 5%
commission.
A. includes
B. covering
C.
inclusive
D. including
27.
We
thank
you
for
your
letter
of
May
27
and
the
_________
illustrated
catalogue.
A.
sent
B. enclosed
C. given D.
presented
28.
The
goods
you
delivered
are
below
the
standard
we
expected
_________
the
sample.
A. from B. to
C. on
D. in
29. We take
pleasure in _________ you a copy of our price-
list.
A. send
B. sending
C. sent
D. to send
30.
We lodge a claim _________ you _________the short-
weight.
A. with…with
B. for…for
C. with…for
D. for …with
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