-砖头
银行柜台英语
200
句
目
录
第一部分
必备词汇
一般用语
开户与存款
外币兑换
汇款
旅行支票
信用卡
第二部分
常用句型
问候、招呼
提供服务
引导相关柜台
送别
答谢
询问开立账户
请出示有关文件或证明
告诉汇率、利率是多少
需要何种票面现金
请客户稍作等候
询问存入（取出）多少钱？
中国银行浙江省分行培训中心
零售柜员英语口语教材
起存金额要求
指导客户填单
收取正常费用
接客户投诉电话
没收假钞
调解纠纷
树立银行形象
第三部分
情景对话
迎候客户光临
指引方向
开户与存款
汇入汇款
汇出汇款
货币兑换
兑付旅行支票
购买外汇
长城卡的使用
外卡业务
外卡取现
办理即期汇票托收
提供房屋贷款
第四部分
情景对话参考译文
2
中国银行浙江省分行培训中心
零售柜员英语口语教材
第一部分
必备词汇
一般用语
counter
[
????????
]
n.
柜台
account
[
???????
]
n.
计算、账目
greeting
[
????????
]
n.
问候、祝贺
inquiry
apology
suggestion
pleasure
fault
forgive
matter
guide
moment
charge
commission
deduct
separate
独的
note
counterfeit
[
??????????
]
n.
询问
[
?????????
]
n.
道歉
[
???????????
]
n.
提议
[
??????
]
n.
乐趣、愿望
[
?????
]
n.
过错、缺点
[
??????
]
vt.
原谅、饶恕
[
?????
]
n.
事件、物质、内容、原因
vi.
有关系、要紧
[
????
]
n.
领路人、向导、导游
vt.
带领、指导
[
????????
]
n.
片刻
??????
]
n.
费用
,
主管
,
掌管
vt.
收费
[
????????
]
n.
委任
,
委托
,
代办
(
权
),
代理
(
权
),
犯
(
罪
),
佣金
[
???????
]
vt.
扣除
[
?????????
]
adj.
分开的
,
分离的
,
个别的
,
单
v.
分开
,
隔离
,
分散
,
分别
[
????
]
n.
笔记
,
短信
,
注解
,
票据
,
纸币
vt.
注意
,
记录
,
笔记
[
??????????
]
n
赝品
,
伪造品
adj.
伪造的
,
假冒的
3
[
中国银行浙江省分行培训中心
零售柜员英语口语教材
vt.
伪造
,
假冒
relevant
[
?????????
]
adj.
有关的
,
相应的
regular
[
????????
]
adj.
规则的
,
有秩序的
,
经常的
adv.
经常地
forge
[
?????
]
v.
稳步前进
,
铸造
,
伪造
confiscate
[
???????????
]
vt.
没收
,
充公
,
查抄
,
征用
receipt
straight
advice
cooperation
percent
intend
separately
technical
技巧方面的
individual
urgent
denomination
representative
代表性的
equivalent
开户与存款
cash
deposit
adj.
被没收的
[
???????
]
n.
收条
,
收据
,
收到
v.
收到
[
??????
]
adv.
直
,
直接
,
一直
[
???????
]
n.
忠告
,
建议
,
[
商
]
通知
[
??????????????
]
n.
合作
,
协作
[
???????
]
n.
百分比
,
百分数
[
???????
]
vt.
想要
,
打算
,
意指
,
意谓
[
??????????
]
adv.
个别地分离地
[
??????????
]
adj.
技术的
,
技术上的
,
[
?????????????
]
n.
个人
,
个体
[
????????
]
adj.
急迫的
,
紧急的
[
??????????????
]
n.
命名
[
???????????????
]
n.
代表<
/p>
adj.
典型的
,
有
[
???????????
]
adj.
相等的
,
相当的
,
同意义的
< br>n.
等价物
,
相等物
[
???
]
n.
现金
vt.
兑现
[
????????
]
n.
沉淀物
,
存款
,
押金
,
保证金
4
中国银行浙江省分行培训中心
零售柜员英语口语教材
vt.
存放
,
堆积
vi.
沉淀
withdraw
[
????????
]
vt.
收回
,
撤消
vi.
缩回
,
退出
interest rate
n.
利率
annual
[
???????
]
adj.
一年一次的
,
每年的
,
一年生的
current
deposit
活期存款
fixed deposit
定期存款
fill
[
???
]
vt.
装满
,
充满
,
填充
vi.
充满
n.
满足
,
饱
,
充分
,
填方
form
[
????
]
n.
形状
,
形态
,
外形
,
表格
,
形式
v.
形成
,
构成
,
排列
,
(
使
)
组成
duplicate
[
????????????
]
adj.
复制的
,
副的
,
两重的
,
两倍的
,
完全相同
n.
复制品
,
副本
vt.
复写
,
复制
,
使加倍
,
使成双
sign
[
????
]
n
.
标记
,
符号
,
记号
,
征兆
,
迹象
,
征
候
v.
签名
(
于
),
署名
(
于
)<
/p>
～
,
签署
dot
[
???
]
n.
点
,
圆点
,
园点
vt.
在
...
上打点
frame
[
?????
]
n.
结构
,
画面
,
框架
balance
[
???????
]
n.
秤
,
天平
,
平衡
,
[
商
]
收支差额
,
结余
,
余额
v.
平衡
,
称
,
权衡
,
对比
,
结算
n.
资产平稳表
minimum
[
????????
]
adj.
最小的
,
最低的
n.
最小值
,
最小化
5
中国银行浙江省分行培训中心
零售柜员英语口语教材
original
[
??????????
]
adj.
最初的
,
原始的
,
独创的
,
新
颖的
n.
原物
,
原作
initial
[
???????
]
adj.
最初的
,
词首的
,
初始的
n
.
词
首大写字母
passport
[
?????????
]
n.
护照
Identity Card
n.
身份证件
effective
[
????????
]
adj.
有效的
certificate
[
??????????
]
n.
证书
,
证明书
vt.
发给证明书
,
以证书形式授权给
...
外币兑换
exchange
[
???????????
]
vt.
交换
,
调换
,
兑换
,
交流
,
交易
n.
交换
,
调换
,
兑换
,
交流
,
交易
exchange rate
n.
兑换比率
exchange
memo
n.
兑换水单
memo
备忘录
currency
[
????????
]
n.
流通货币
汇款
remittance
[
?????????
]
n.
汇款
,
汇寄之款
,
汇款额
SAEC
（
State Administration of
Exchange Control
）国家外汇管理局
approval
[
?????????
]
n.
赞成
,
承认
,
正式批准
reference
[
????????
]
n.
提及
,
涉及
,
参考
,
参考书目
,
证明书
< br>(
人
),
介绍信
(
人
)
convert
[
????????
]
vt.
使转变
,
转换
...
reconvert
[
????????????
]
v.
(
使
)
恢复故
态
krone
[
???????
]
克朗
peso
[
???????
]
比索
6
中国银行浙江省分行培训中心
零售柜员英语口语教材
bath
泰铢
rupee
[
???????
]
卢布
aboard
[
??????
]
adv.
在船
(
飞机
、车
)
上
,
上船
(
飞
机、车
)
prep.
在
(
船、飞机、车
)
上
,
上
(
船、飞
机、车
)
order
[
?????
]
n.
顺序
,
秩序
,
会议规则
,
命令
,
定购
,
定单
vt.
命令
,
定购
,
定制
differ from
vi.
不一致
,
不同
旅行支票
traveller?s
check
n.
旅行支票
sign
[
????
]
n.
标记
,
符号
,
记号
,
征兆
,
迹象
,
征候
v.
签名
(
于
),
署名
(
于
)<
/p>
～
,
签署
countersign
[
???????????
]
n.
复签
beforehand
[
??????????
]
adv.
预先
presence
[
???????
]
n.
出席
,
到场
,
存在
purchase
[
????????
]
vt.
买
,
购买
n.
买
,
购买
authorization
[
???????????????
]
n.
授权
,
认可
issuing bank
n.
出票行
agreement
[
??????????
]
n.
同意
,
一致
,
协定
,
协议
信用卡
credit card
信用卡
application
[
????????????
]
n.
请求
,
申请
,
申请表
,
应用
7
中国银行浙江省分行培训中心
零售柜员英语口语教材
photocopy
[
????????????
]
n.
影印
v.
影印
license
[
????????
]
n.
许可
(
证
),
执照
vt.
许可
,
特许
v.
许可
valid
[
??????
]
adj.
[
律
]
有效的
,
有根据的
,
正当
的
,
正确的
expiration
[
???????????????
]
n.
满期
overdraft
透支之款项
depend on
accepting bank
contact with
cancel
数字
one
two
three
four
five
six
seven
eight
nine
ten
hundred
thousand
million
[
???
?????????????????????
]
n.
vi.
依靠
,
依赖
n.
承兑行
v.
与
…
联系
[
???????
]
v.
注销
[
???
]
num.
一
[
???
]
num.
二
[
???
:]
num.
三
[
???
]
num.
四
[
????
]
num.
五
[
????
]
num.
六
[
??????
]
num.
七
[
???
]
num.
八
[
????
]
num.
九
[
???
]
num.
十
[
????????????????
]
num.
百
[
????????
]
num.
千
[
???????
]
num.
百万
8
透支
,
中国银行浙江省分行培训中心
零售柜员英语口语教材
英语语法简介
句子成分
一个句子皆由两个部分组成，即主语部分（
subject <
/p>
group
）与谓语部分
（
predicate
group
）
，如
:
My brother teaches English at a
language school.
句子中的
my
brother
即是主语部分，
teaches
English at language
school
即是谓
语部分。
句子由各个句子成分构成。句子成分分为
7
种
：
1
）主语（
subject
）它是一句的主体，使全句所述说的对象，常由名词或相
当于名词的词担当，置于句首，如：
The
train leaves at six o
?
clock.
2
）谓语或谓语动词（
predica
te
verb
）它是述说主语的动作或状态的，常由
动词担任，置于主语之后，如：
The
house faces south.
3
）表语（
predicative
）它是表述主语的身份或特征的，常由名词或形
容词担
任，置于连系动词之后，如：
Brown is a comedian.
It
?
s fine today.
4
）宾语（
object
）它是表示及物动词的动作对象和介词所联系的对象的，常
由名词或相当于名
词的词担任，置于及物动词或介词等之后，如：
I
received a letter yesterday.
Do yuou
have coffee with your breakfast?
5
）定语
6
）状语
7
）补语
句子
句子（
sentence
）是具有主语部分和谓语部分并有完整意义的可以独立的一
组词。在英语里，句子的基本结构有下列
6
种，较
常用和简单的有：
1
）主语
+
谓语（
SV
）
，如：
Day dawns.
9
中国银行浙江省分行培训中心
零售柜员英语口语教材
2
）主语
+
连系动词
+
表语（
SLP
）
，
如：
Tom
?
s father is a
professor.
3
）主语
+<
/p>
谓语
+
宾语（
S
VO
）
，如：
Ruth understands French.
第二部分
常用句型
问候、招呼
1
、
Good morning.
2
、
Good afternoon.
3
、
How do you do ?
4
、
How are you ?
5
、
Hello.
提供服务
6
、
Can I help you
?
7
、
May I help
you ?
8
、
Is there
anything I can do for you ?
9
、
What can I do
for you ?
10
、
Can I do anything for you ?
11
、
How can I help you ?
引导相关柜台
12
、
Please follow me.
13
、
Come with me, please.
14
、
This way, please.
15
、
Please go over there.
16
、
Please come this way.
10
中国银行浙江省分行培训中心
零售柜员英语口语教材
17
、
Just go straight to the counter,
please.
18
、
Go upstairs, please.
送别
19
、
Thank you.
20
、
Thank you very much.
21
、
Thank you for your help.
22
、
Thank you for your advice.
23
、
Thank you for your cooperation.
24
、
That?s very kind of you to do (say)
so.
答谢
25
、
My
pleasure.
26
、
You are welcome.
27
、
That?s all right.
28
、
Don?t mention it.
29
、
At
your service.
询问开立账户
30
、
What kind of account did you have in
mind?
31
、
What sort of account would you like?
32
、
What kind of account did you want?
33
、
What kind of account are you going to
open?
请出示有关文件或证明
34
、
Would you mind showing me your
passport?
35
、
Could I ask you to show me your
Identity Card/
36
、
Do
you mind if I ask you to show me your Exchange
Memo?
37
、
May I trouble you to give me to show
your drawing slip?
38
、
Could I have your passport, please?
11
中国银行浙江省分行培训中心
零售柜员英语口语教材
39
、
Please show me some effective
certificates, please.
40
、
Passport, please?
告诉汇率、利率是多少
41
、
Today?s exchange rate of RMB to USD is
827 yuan to 100 dollars.
42
、
The annual interest rate is 3.78 per
cent.
需要何种票面现金
43
、
How would you like it ?
44
、
What do you want to have your money?
45
、
How shall I give it to you ?
46
、
What would you like for your money ?
请客户稍作等候
47
、
One moment, please.
48
、
Please wait a little while.
49
、
Just a moment, please.
询问存入（取出）多少钱？
50
、
How much do you want to place to your
account?
51
、
How much do you want to take from your
account?
52
、
How much do you want to put into your
account?
53
、
How much money do you wish to withdraw
from your account?
起存金额要求
54
、
The minimum amount is one yuan.
55
、
Fifty dollars is the minimum original
deposit.
56
、
You have to deposit an initial amount
of 50 dollars.
12
中国银行浙江省分行培训中心
零售柜员英语口语教材
指导客户填单
57
、
Please sign your name on this dotted
line.
58
、
Here, in this framed space.
59
、
This
is
an
exchange
memo.
Please
fill
in
your
name,
passport
number,
your
nationality and the
amount you intend to change.
60
、
Please fill in this application form
and sign your name.
61
、
Among them there are TT, MT and DD.
Please tick off the one that you prefer.
收取正常费用
62
、
W
e?ll deduct a collection
service charge from the total amount.
63
、
You will have to pay the charge for the
TT.
64
、
The charge for air mail is 10 dollars.
65
、
Would you like the commission deducted
from this five hundred US dollars, or
would you rather pay it separately?
66
、
At
your request, we deduct it from the remittance.
接客户投诉电话
67
、
Oh, yes.
Please hold the
line for a moment and I?ll see if our manager is
here in
his office?
68
、
Thank you for calling me about this.
I?ll go and check it right away. Please hold
on for a
second I?ll tell
you the information.
69
、
Hello, this is the Bank of China,
Zhejiang Branch. Can I help you ?
没收假钞
70
、
After technical examination, we find
this note is counterfeit.
71
、
According to the relevant regulations,
forged notes are to be confiscated.
72
、
Sorry, sir, this note you gave me is a
forged one.
It can?t be accepted by the
bank.
We have to
take it in and confiscate it as required. Here ?s
a receipt for it.
13
中国银行浙江省分行培训中心
零售柜员英语口语教材
调解纠纷
73
、
How do you do ?
I?m the
service manager. Would you please have a talk with
me
about it?
74
、
Well, please calm down, I think there
is nothing serious and I can help you with
the problem. Come with me, please.
75
、
Oh,
dear,
we?re
terribly
sorry
for
this
misunderstanding,
but
can
I
ask
your
cooperation and
understanding ?
树立银行形象
76
、
Well,
we?re
not
only
the
closest
bank,
but
we?re
also
the
most
modern
and
convenient bank in the whole block.
77
、
Would you like to leave your contact
telephone number with us, so that I can give
you a call as soon as problem is solved
for you.
78
、
I?ll contact you within the next few
day
s. This is my business card, if you
have
other questions, please feel free
to call me.
79
、
Perhaps you can leave an instruction
with our bank, telling us to remind you of
the arrival of your remittance.
第三部分
情景对话
迎候客户光临
A
T:
Good morning, Sir. What can I do for
you ?
C:
Good morning,
I?d like to
remit some money to the USA, but I?ve got no idea
how to do it.
T:
OK.
Look,
that?s
handled
over
there
at
counter
with
the
sign
“Outward
Remittance”. Please
follow
me.
14
中国银行浙江省分行培训中心
零售柜员英语口语教材
C:
Thank you.
T:
That?s all
right.
B
T:
Hello, Sir. What can I do for you ?
You?re looking very worried.
C:
I
am. I have to withdraw my money in ten minutes, or
I can?t catch my plane.
But you see,
there?re still three persons in front of me. I
don?t know what to do for
such a hurry.
T:
OK, please don?t worry. Let
me help you with your business.
(to
other customers)
I?m sorry to bother
you now, gentlemen. But this young man is in a
hurry. He?s going
to catch the plane.
Would you mind if we do his business before your
turn?
C:
No
problem, please go ahead.
T:
Thank you very much for
your cooperation. ( to the worried customer )
Please.
C:
( to
the customers) Thank you very much.( to the
service manager) Thank you.
T:
Don?t mention it. My
pleasure.
指引方向
T:
Good morning, Sir. May I help you?
C:
Could you
tell me how to get to the Credit Card Department?
T:
Certainly.
Please go straight this way until the end. Then
turn left.
C:
Thank you.
T:
You are welcome.
开户与存款
A
T:
Good afternoon, Sir. May I help you?
C:
Yes, please. I?d like to open a saving
account. Will you tell me how to do it
?
T:
Certainly,
sir. I?m so glad
to help you. Usually, we offer a current deposit
account
and a fixed deposit account for
an individual. What kind of account would you like
to
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