zou-渐渐
五星级酒店英语大全
前台：
company
陪伴，同伴
single
room
单人房
double
room
双人房
intend
想要，打算
party
（参加共同活动的）一批，一组，一组人
date
日期，日子
kind
种，类
bath
浴室
shower
淋浴
suite
（一套）房间
deluxe
豪华的
presidential
总统的，总统职务的
available
可用的，合用的，可得到的，可到达的
fully
完全地，彻底地
name
名字，姓，姓名，名称
address
地址
the phone number
电话号码
be able to
能，会
guarantee
保证，担保，包，管
occupancy
占有，占用
peak
最高的，高峰的
arrival
到来，到达
departure
启程，离开，出发
book
预定，定
hotel
旅馆
offer
提出，提供
discount
折扣
vacancy
空，空房间
solid
全部地
be full up
全满
include
包括，包含
major
较大范围的，主要的
international
国际的，世界的
provide
with
提供
mini-bar
小冰柜
sort
种类，类别
price
价格，价钱
dollar
美元
service
服务，服侍
of course
当然
rate
价格，费用
tax extra
另加税金
look
forward to
期待，希望
receive
接待，接见，欢迎
guest
旅客，宿客
welcome to
欢迎到来
bellboy
行李员，旅客服务员
madam
夫人，女士，太太
trip
旅行，旅程
take care of
管理，照看
baggage
行李，
carry
运送，手提
suitcase
手提箱，衣箱
show
带领，指引，给
看
lead
带领，引领，领路
give
sb.a hand
帮
...
的忙
allow
允许，准许
wish
愿，希望
pleasant
令人愉快的，舒适的
enjoy
享受
a good time
快乐时光
pleasure
快乐，愉快，高兴
not at
all
不用谢，没关系
mention
提及，提到
registration
登记，注册
at one's service
为
...
服务
behind
在后面，在
...
背后
remember
记住，记得
return
送还，还归
firmly
稳固地
go to bed
上床睡觉
check
检查，核对
list
名单，一览表
fill to
填写
form
表格
have a look
看一看
passport
护照
mind
介意，反对
fill out
填写
prepare
准备，预备
key card
出入证
seat
座位
file
档案
identificatio
n
身分的证明
straight
马上，立刻
separately
单独地
opposite
在
...
的对面
gift
礼品，礼物
elevator
[
美
]
电梯
directly
直接地
straight
笔直的
traffic
交通
distance
直接地
intersection
交叉点，十字路口
suggest
建议，提出（意见，计划）等
popular
受欢迎的，大众（或某种人）喜爱的
tourist
旅行者，游览者，观光者
famous
著名的，出名的
tourist attraction
旅游胜地
history
历史
direction
方向，方位
well-known
出名的，众所周知的
scene
景色，景象
attractive
有吸引人的，引起兴趣的
interest
兴趣
dynasty
王朝，朝代
classical
古典的
1
五星级酒店英语大全
architecture
建筑风格
exquisite
精致的，精巧的
artistic value
艺术价值
chance
机会
feast one's
eyes
让某人一包眼福
typical
典型的，代表性的
pearl
珍珠
The Jade Buddha Temple
玉佛寺
what's more
另外
construction<
/p>
建造，构造，结构
magnificent
壮丽的，宏伟的
enjoy
欣赏，喜爱
stamp
邮票
stick
粘贴，张贴
envelope
信封，封套
sticker
背后有粘胶的标签
ticket
票
airline
航空公司
wonder
想知道
consider
考虑，细想
in advance
预先
economy
经济
time-table
时刻表
flight
班机
airport
机场
国外生活必备英文词汇全搜索－住宿篇
2
rear stalls
戏院正方后座
in order
妥当，就绪
suppose
猜想，料想，想象
matinee
日戏
dress
circle
戏院的二楼厅
cancel
取消
except
除
...
之外
performance
演出
acrobatic
杂技的
prefer
更喜欢
exchange
兑换，（货币）交换
bill
钞票，纸币
currency
货币
according to<
/p>
根据
...
所说，按照
< br>
equivalent
相等的，相当的
note
纸币
sign
签名，署名
exchange
memo
兑换水单
counter
柜台
prohibit
禁止，阻止
government
政府
information
信息
bottom line
底线
endorse
在（支票等）背面签名，背书
signature
签名，署名
top line
头一行
receipt
收据，收条
amount
数额
certificate
单据
purchase
买，购买，购置，所购物
countersign
副署，连署
in
duplicate
（正副）一式两份
policy
政策，方针
understand
懂，理解
awfully
非常，很
describe
描绘，叙述，形容
apologize
道歉
trouble
麻烦，烦恼
manager
经理
solve
解决
carelessness
粗心，疏忽，粗枝大叶
advise to
劝
...
inconvenience
不方便
toilet
洗室
sincerely
真诚地，诚恳地，真挚地
previous
先的，前的
occupant
占有人，占用者，居住者
access
进入
responsible
有责任的，（应）责任的
necklace
项圈，项链
safety box
保险柜
arrange
安排
in touch with
联系，接触
as soon as
一
...
就
.
..
try one's best
努力，尽力
possible
可能的
regulation
规则，规章，法规
noise
噪音，嘈杂声
several
几个，数个
misunderstand
误会，误解
explain
解释，说明
relax
放松
calm
使平静，使镇定
in
charge
主管
housemaid
客房服务员
release
再出租
measure
措施，方法
understaffed
人员太少的，人员不足的
accommodation cost
宿费
cashier
出纳
check in
入住登记
check out
办理退房手续
deluxe
suite
豪华套间
dining
hall
餐厅
double
room
双人间
foreign
exchange counter
外币兑换处
hotel directory
旅馆指南
hotel lobby
饭店大堂
hotel rates
房价
information
desk
总台
porter
行李员
reservation
desk
预定处
2
五星级酒店英语大全
room
charge sheet
房价表
room with bath
带有浴室的客房
room
with good ventilation
通风良好的客房
single
room
单人间
suite
套间
telephone
operator
总机接线员
in touch with
联系，接触
as soon as
一
...
就
.
..
try one's best
努力，尽力
possible
可能的
regulation
规则，规章，法规
noise
噪音，嘈杂声
several
几个，数个
misunderstand
误会，误解
explain
解释，说明
relax
放松
calm
使平静，使镇定
in
charge
主管
housemaid
客房服务员
release
再出租
measure
措施，方法
understaffed
人员太少的，人员不足的
accommodation cost
宿费
cashier
出纳
check in
入住登记
check out
办理退房手续
deluxe
suite
豪华套间
dining
hall
餐厅
double
room
双人间
foreign
exchange counter
外币兑换处
hotel directory
旅馆指南
hotel lobby
饭店大堂
hotel rates
房价
information
desk
总台
porter
行李员
reservation
desk
预定处
room
charge sheet
房价表
room with bath
带有浴室的客房
room
with good ventilation
通风良好的客房
single
room
单人间
suite
套间
telephone
operator
总机接线员
国外生活必备英文词汇全搜索－饮食篇
1
餐具：
coffee pot
咖啡壶
coffee cup
咖啡杯
paper towel
纸巾
napkin
餐巾
table cloth
桌布
tea -pot
茶壶
tea set
茶具
tea tray
茶盘
caddy
茶罐
dish
碟
plate
盘
saucer
小碟子
rice bowl
饭碗
chopsticks
筷子
soup spoon
汤匙
knife
餐刀
cup
杯子
glass
玻璃杯
mug
马克杯
picnic lunch
便当
fruit plate
水果盘
toothpick
牙签
中餐：
bear's paw
熊掌
breast of
deer
鹿脯
beche-
de-mer; sea cucumber
海参
sea sturgeon
海鳝
salted jelly fish
海蜇皮
kelp,
seaweed
海带
abalone
鲍鱼
shark fin
鱼翅
scallops
干贝
lobster
龙虾
bird's nest
燕窝
roast suckling pig
考乳猪
pig's
knuckle
猪脚
boiled salted duck
盐水鸭
preserved
meat
腊肉
barbecued pork
叉烧
sausage
香肠
fried pork flakes
肉松
BAR-B-Q
烤肉
meat diet
荤菜
vegetables
素菜
meat broth
肉羹
local dish
地方菜
Cantonese
cuisine
广东菜
set
meal
客饭
curry
rice
咖喱饭
fried
rice
炒饭
plain
rice
白饭
crispy
rice
锅巴
gruel,
soft rice , porridge
粥
—
noodles with
gravy
打卤面
plain
noodle
阳春面
casserole
砂锅
chafing dish, fire pot
火锅
meat bun
肉包子
shao-mai
烧麦
preserved
bean curd
腐乳
bean curd
豆腐
fermented blank bean
豆豉
pickled
cucumbers
酱瓜
preserved egg
皮蛋
3
五星级酒店英语大全
salted duck egg
咸鸭蛋
dried turnip
萝卜干
西餐与日本料理：
menu
菜单
French
cuisine
法国菜
today's special
今日特餐
chef's
special
主厨特餐
buffet
自助餐
fast food
快餐
specialty
招牌菜
continental cuisine
欧式西餐
aperitif
饭前酒
dim sum
点心
French fires
炸薯条
baked potato
烘马铃薯
mashed
potatoes
马铃薯泥
omelette
简蛋卷
pudding
布丁
pastries
甜点
pickled vegetables
泡菜
kimchi
韩国泡菜
crab meat
蟹肉
prawn
明虾
conch
海螺
escargots
田螺
braised beef
炖牛肉
bacon
熏肉
poached egg
荷包蛋
sunny side
up
煎一面荷包蛋
over
煎两面荷包蛋
fried egg
煎蛋
over easy
煎半熟蛋
over hard
煎全熟蛋
scramble
eggs
炒蛋
boiled
egg
煮蛋
stone
fire pot
石头火锅
sashi
日本竹筷
sake
日本米酒
miso shiru
味噌汤
roast meat
铁板烤肉
sashimi
生鱼片
butter
奶油
冷饮：
beverages
饮料
soya-bean milk
豆浆
syrup of plum
酸梅汤
tomato juice
番茄汁
orange juice
橘子汁
coconut milk
椰子汁
asparagus juice
芦荟汁
grapefruit
juice
葡萄柚汁
vegetable juice
蔬菜汁
ginger ale
姜汁
sarsaparilla
沙士
soft drink
汽水
coco-cola (coke)
可口可乐
tea leaves
茶叶
black tea
红茶
jasmine tea
茉莉
(
香片
)
tea bag
茶包
lemon tea
柠檬茶
white goup tea
冬瓜茶
honey
蜂蜜
chlorella
绿藻
soda water
苏打水
artificial
color
人工色素
ice
water
冰水
mineral
water
矿泉水
distilled water
蒸馏水
long-life
milk
保久奶
condensed milk
炼乳
;
炼奶
cocoa
可可
coffee mate
奶精
coffee
咖啡
iced coffee
冰咖啡
white coffee
牛奶咖啡
black coffee
纯咖啡
ovaltine
阿华田
chlorella yakult
养乐多
essence of
chicken
鸡精
ice-
cream cone
甜筒
sundae
圣代
;
新地
ice-cream
雪糕
soft ice-
cream
窗淇淋
vanilla ice-cream
香草冰淇淋
ice candy
冰棒
milk-shake
奶昔
straw
吸管
国外生活必备英文词汇全搜索－饮食篇
2
水果：
pineapple
凤梨
watermelon
西瓜
papaya
木瓜
betelnut
槟榔
chestnut
栗子
coconut
椰子
ponkan
碰柑
tangerine
橘子
mandarin
orange
橘
sugar-
cane
甘蔗
muskmelon
香瓜
shaddock
文旦
juice peach
水蜜桃
pear
梨子
peach
桃子
carambola
杨桃
4
五星级酒店英语大全
cherry
樱桃
persimmon
柿子
apple
苹果
mango
芒果
fig
无花果
water
caltrop
菱角
almond
杏仁
plum
李子
honey-dew melon
哈密瓜
loquat
枇杷
olive
橄榄
rambutan
红毛丹
durian
榴梿
strawberry
草莓
grape
葡萄
grapefruit
葡萄柚
lichee
荔枝
longan
龙眼
wax-apple
莲雾
guava
番石榴
banana
香蕉
熟菜与调味品：
string
bean
四季豆
pea
豌豆
green soy
bean
毛豆
soybean
sprout
黄豆芽
mung
bean sprout
绿豆芽
bean sprout
豆芽
kale
甘蓝菜
cabbage
包心菜
;
大白菜
broccoli
花椰菜
mater
convolvulus
空心菜
dried lily flower
金针菜
mustard leaf
芥菜
celery
芹菜
tarragon
蒿菜
beetroot,
beet
甜菜
agar-
agar
紫菜
lettuce
生菜
spinach
菠菜
leek
韭菜
caraway
香菜
hair-like
seaweed
发菜
preserved szechuan pickle
榨菜
salted vegetable
雪里红
lettuce
莴苣
asparagus
芦荟
bamboo shoot
竹笋
dried bamboo
shoot
笋干
chives
韭黄
ternip
白萝卜
carrot
胡萝卜
water
chestnut
荸荠
ficus tikaua
地瓜
long crooked squash
菜瓜
loofah
丝瓜
pumpkin
南瓜
bitter gourd
苦瓜
cucumber
黄瓜
white gourd
冬瓜
gherkin
小黄瓜
yam
山芋
taro
芋头
beancurd
sheets
百叶
champignon
香菇
button mushroom
草菇
needle
mushroom
金针菇
agaricus
蘑菇
dried mushroom
冬菇
tomato
番茄
eggplant
茄子
potato, spud
马铃薯
lotus root
莲藕
agaric
木耳
white fungus
百木耳
ginger
生姜
garlic
大蒜
garlic bulb
蒜头
green onion
葱
onion
洋葱
scallion, leek
青葱
wheat gluten
面筋
miso
味噌
seasoning
调味品
caviar
鱼子酱
barbeque sauce
沙茶酱
tomato
ketchup, tomato sauce
番茄酱
mustard
芥茉
salt
盐
sugar
糖
monosodium glutamate , gourmet powder
味精
vinegar
醋
sweet
甜
sour
酸
bitter
苦
lard
猪油
peanut oil
花生油
soy sauce
酱油
green pepper
青椒
paprika
红椒
star anise
八角
cinnamon
肉挂
curry
咖喱
maltose
麦芽糖
糖与蜜饯：
5
五星级酒店英语大全
jerky
牛肉干
dried beef
slices
牛肉片
dried
pork slices
猪肉片
confection
糖果
glace fruit
蜜饯
marmalade
果酱
dried persimmon
柿饼
candied melon
冬瓜糖
red jujube
红枣
black date
黑枣
glace date
蜜枣
dried longan
桂圆干
raisin
葡萄干
chewing gum
口香糖
nougat
牛乳糖
mint
薄荷糖
drop
水果糖
marshmallow
棉花糖
caramel
牛奶糖
peanut
brittle
花生糖
castor sugar
细砂白糖
granulated sugar
砂糖
sugar candy
冰糖
butter
biscuit
奶酥
rice
cake
年糕
moon
cake
月饼
green
bean cake
绿豆糕
popcorn
爆米花
chocolate
巧克力
marrons glaces
糖炒栗子
国外生活必备英文词汇全搜索－饮食篇
3
牛排与酒：
breakfast
早餐
lunch
午餐
brunch
早午餐
supper
晚餐
late snack
宵夜
dinner
正餐
ham and egg
火腿肠
buttered
toast
奶油土司
French toast
法国土司
muffin
松饼
cheese cake
酪饼
white bread
白面包
brown bread
黑面包
French roll
小型法式面包
appetizer
开胃菜
green salad
蔬菜沙拉
onion soup
洋葱汤
potage
法国浓汤
corn soup
玉米浓汤
minestrone
蔬菜面条汤
ox tail
soup
牛尾汤
fried
chicken
炸鸡
roast chicken
烤鸡
steak
牛排
T-bone steak
丁骨牛排
filet steak
菲力牛排
sirloin steak
沙朗牛排
club steak
小牛排
well done
全熟
medium
五分熟
rare
三分熟
beer
啤酒
draft beer
生啤酒
stout beer
黑啤酒
canned beer
罐装啤酒
red wine
红葡萄酒
gin
琴酒
brandy
白兰地
whisky
威士忌
vodka
伏特加
on the rocks
酒加冰块
rum
兰酒
champagne
香槟
其他小吃：
meat
肉
beef
牛肉
pork
猪肉
chicken
鸡肉
mutton
羊肉
bread
面包
steamed bread
馒头
rice noodles
米粉
fried rice
noodles
河粉
steamed vermicelli roll
肠粉
macaroni
通心粉
bean thread
冬粉
bean curd
with odor
臭豆腐
flour-rice noodle
面粉
noodles
面条
instinct
noodles
速食面
vegetable
蔬菜
crust
面包皮
sandwich
三明治
toast
土司
hamburger
汉堡
cake
蛋糕
spring roll
春卷
pancake
煎饼
fried dumpling
煎贴
rice glue ball
元宵
glue pudding
汤圆
millet congee
小米粥
cereal
麦片粥
steamed dumpling
蒸饺
ravioli
馄饨
6
五星级酒店英语大全
饭店交流用语之欢迎、问候用语
1
、
Good
morning(afternoon,
evening),
sir(madam)
早上（下午、晚上）好，先生（夫人）。
2
、
How do you do?
您好！（初次见面）
Glad to
meet you.
很高兴见到您。
3
、
How are you?
您好吗？
Fine,
thanks. And you?
很好，谢谢。您好吗？
4
、
Welcome to our
hotel (restaurant, shop).
欢迎到我们宾馆（餐厅、商店）来。
5
、
Wish you a most
pleasant stay in our hotel.
愿您在我们宾馆过得愉快。
6
、
I hope you will
enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with
us.
希望您在我们宾馆过得愉快。
（客人在饭店逗留期间）
I hope you have enjoyed
your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
7
、
Have a good
time!
祝您过得愉快！
8
、
***hotel, front
desk. Can I help you?
***
饭店，前厅。您找谁？
9
、Sorry, I’ve dialed the
wrong number.
对不起，我拨错号了。
10
、
May I speak to
your general manager?
能和你们总经理说话吗？
Speaking.
我就是。
11
、
Sorry, he is
not in at the moment.
对不起，他现在不在。
Would
you like to leave a message?
您要留口信吗？
12
、
Pardon.
对不起，请再说一遍，好吗？
I
beg your pardon.
对不起，请再说一遍，好吗？
饭店交流用语之祝贺用语
13
、
Congratulations!
祝贺您！
14
、
Happy
birthday!
生日快乐！
15
、
Happy new
year!
新年快乐！
16
、
Merry
Christmas!
圣诞快乐！
17
、
Have a nice
holiday!
假日快乐！
18
、
Wish you every
success!
祝您成功！
答谢和答应语
:
19
、
Thank you
(very much).
谢谢您（非常感谢）。
20
、
Thank
you
for
your
advice
(information,
help)
感谢您的忠告（信息、帮助）。
21
、It’s very kind of
you.
谢谢，您真客气。
22
、
You are
welcome.
不用谢。
23
、
Not at all.
不用谢。
Don’t
mention it.
不用谢。
24
、It’s my
pleasure.
非常高兴为您服务。
(With
pleasure.)
(My pleasure.)
25
、
I am at your
service.
乐意为您效劳。
26
、
Thank you for
staying in our hotel.
感谢您在我们酒店下榻。
27
、I’m sorry.
很抱歉。
28
、
Excuse me.
对不起。
29
、I’m sorry, It’s my
fault.
很抱歉。那是我的过错。
30
、
Sorry to have
kept you waiting.
对不起，让您久等了。
31
、
Sorry to
interrupt you.
对不起，打扰您了。
32
、I’m sorry about
this.
对此表示抱歉。
33
、
I apologize
for this.
我为此道歉。
34
、That’s all
right.
没关系。
35
、Let’s forget
it.
算了吧。
饭店交流用语之征询和指路用语
36
、
Can(May)I help
you?
我能帮您什么吗？
Yes, please.
好的。
37
、
What can I do
for you.
我能为您干点什么？
38
、
Is there
anything I can do for you?
有什么能为您效劳的吗？
39
、
Just a moment,
please.
请稍等一下。
40
、
May I use your
phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of course.
当然可以。
7
五星级酒店英语大全
41
、
Go
upstairs/downstairs.
上楼
/
下楼。
42
、It’s on the second
(third) floor.
在二（三）楼。
43
、
Excuse me.
对不起。
Where is the
washroom (restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way, please.
请这边走
Turn left
/right.
往左转
/
右转。
45
、It’s in the
lobby near the main
entrance.
在大厅靠近大门。
46
、It’s in the basement at
the end of the
corridor.
在地下室走廊尽头。
饭店交流用语之提醒和告别用语
47
、
Mind/(Watch)your step.
请走好。
48
、
Please be
careful.
请当心。
49
、Please don’t leave
a
nything behind.
请别遗忘您的东西。
50
、Don’t worry.
别担心。
51
、
Take it easy.
放心好了。
52
、Please don’t smoke
here.
请不要在这边抽烟。
53
、
Goodbye.
再见。
54
、
See you late.
再见。
55
、
Good night.
晚安。
56
、
See you
tomorrow.
明天见。
57
、
Goodbye and
thank you for coming.
再见，谢谢您的光临。
58
、
Goodbye and
hope to see you again.
再见，希望再见到您。
59
、
Have a nice
trip!
一路平安！
60
、
Wish you a
pleasant journey! Good luck!
祝您旅途愉快！祝您好运！
饭店交流用语之前厅和客房部用语
1
、
Have you a
reservation?
您预定过了吗？
2
、
May I know your
name and room number?
您能告诉我您的名字与房间号吗？
3
、
Here is your
room key.
给您房间钥匙。
4
、Please
pay
at
the
cashier’s
desk
over
there.
请去那边帐台付款。
5
、
Are these your
baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
6
、
Housekeeping,
may I come in?
客房服务员，我可以进来吗？
7
、
Leave your
laundry in the laundry in the
laundry
bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8
、I hope I’m not disturbing
you.
我希望没有打扰您。
9
、One moment, madam. I’ll
bring them to you
right away.
等一会儿，夫人。我马上送来。
10
、I’ll
send
for
an
electrician(
doctor,
??
)
我给您请电工（大夫??）。
餐饮部：
11
、
Sit down,
please. Here is the menu.
请坐，给您菜单，先生。
May I
take your order, sir?
您要点菜吗？
12
、
What would you
like to have, coffee or tea?
您要喝咖啡还是茶？
13
、
Would you like
to have any wine with you
dinner?
您用餐时要喝点酒吗？
14
、
Service hours
are:
（餐厅）供应时间是：
7: 9: breakfast.
早餐
7
点到
9
点。
11:1: lunch.
午餐
11
点半到
1
点半。
6: 8: dinner.
晚餐
6
点半到
8
点半。
15
、
Here
is the bill. Please sign it.
这是您的账单，请签字。
饭店交流用语之销售用语
005-1-4 15:40:12
1
、
What kind of
rooms(foods) would you like to
have?
您需要什么样的房间（吃什么样的菜）？
2
、
Here is a
brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表。
3
、We’ll
give
you
a
10%(ten
percent
)
discoun
t.
我们给您九折优惠。
4
、We’ll offer tour guides
complimentary
breakfasts.
我们给陪同提供免费早餐。
5
、
We accept your
terms.
我们接受您的条件。
6
、
May I introduce
myself?
8
五星级酒店英语大全
让我介绍我自己。
7
、
May I present
you a litter souvenir?
请接受我们的一点小纪念品。
8
、
L
et’s drink to our
friendship!
为我们的友谊干杯！
9
、
Let me propose
a toast to the health of our
guests!
建议为在座客人的健康干杯！
10<
/p>
、
Cheers!(Bottoms!)
干杯！
11
、
How do you
like Chinese food?
您喜欢中国菜吗？
12
、
What do you
think of our service?
您对我们的服务有什么意见？
13
、
Thank you for
your comments(compliment,
suggestions).
谢谢您给我们提的意见（赞扬、建议）。
14
、I’m afraid it’s against
the hotel’s
regulations.
这是违反饭店规章制度的。
15
、In our hotel we don’t
accept tips.
我们饭店是不收小费的。
It’s
our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。
Thank you all the same.
然而，还是要谢谢您。
16
、I’m afraid you’ll have to
pay for the
damage.
您必须赔偿。
17
、
Thank you for
telling us about it.
谢谢您告诉我们
I’ll look into the mater right
away.
我马上去处理这件事情。
18
、
I assure you
it wont happen again.
我保证此类事情不会再发生。
19
、Please don’t worry, sir
(madam)
先生（夫人），请不必担心。
I
will send someone up to your room right away.
我马上派人到你的房间去。
20
、I can’t guarantee
anything, but I’ll try
my best.
我不能保证，但我会尽力而为。
21
、
What can I
show you.
您要买什么？
22
、
How do you
like this fashion (color, size,
design
)?
您喜欢这种款式（颜色、尺寸、图案）吗？
23
、
The
extra
large
size
of
this
color
is
out
of
stock.
这种颜色的特大号已经卖完了。
Please try us again tomorrow.
请明天再来看看。
24
、
They are
altogether 175(one hundred and
seventy-
five) Yuan.
共计
175
元。
You may pay in cash or
with credit card.
您可以付现金也可以用信用卡。
25
、
You have made
a good choice, you have very
good
taste.
您真会买东西，眼力真好。
宾馆英语之预订房间
1
．
I'd
like
to
book
a
double
room
for
Tuesday
next
week
．
下周二我想订一个双人房间。
2
．
What's the
price difference
？
两种房间的价格有什么不同？
3
．
A
double
room
with
a
front
view
is
140
dollars
per
night
，
one
with
a
rear
view
is
115
ollars
per
night
．
一间双人房朝阳面的每晚
140
美元，
背阴面的每晚
115
美元。
4
．
I think I'll
take the one with a front view
then
．
我想我还是要阳面的吧。
5
．
How long will
you be staying
？
您打算住多久？
6
．
We'll be
leaving Sunday morning
．
我们将在星期天上午离开。
7
．
And
we
look
forward
to
seeing
you
next
Tuesday
．
我们盼望下周二见到您。
8
．
I'd
like
to
book
a
single
room
with
bath
from
the after-noon of October 4 to the
morning of
October
10
．
我想订一个带洗澡间的单人房
间，
10
月
4
日下午到
10
月
10
< br>日上午用。
9
．
We do have a
single room available for those
dates
．
我们确实有一个单间，在这段时间可以用。
10
．
What is the
rate
，
please
？
请问房费多少？
11
．
The current
rate is
＄
50 per
night
．
现行房费是
50
美元一天。
12
．
What services
come with that
？
这个价格包括哪些服务项目呢？
13
．
That sounds
not bad at all
．
I'll take
it
．
听起来还不错。这个房间我要了。
14
．
By
the
way
，
I'd
like
a
quiet
room
away
from
the street if the is
possible
．
顺便说一下，如
有可能我想要一个不临街的安静房
间。
Dialogue A
A
：
Room
Reservations
．
Good
afternoon
．
B
：
I'd
like
to
book
a
double
room
for
Tuesday
next
week
．
A
：
That's
fine
，
sir
．
A
double
room
for
Tuesday
，
September12th
，
with
a
front
view
or
rear
view
？
B
：
What's the
price difference
？
A
：
A
double
room
with
a
front
view
is
140
dollars
9
五星级酒店英语大全
per
night
，
one with a rear view
is 115 dollars
per
night
．
B
：
I think I'll
take the one with a front view
then
．
A
：
How long will
you be staying
？
B
：
We'll be
leaving Sunday morning
．
A
：
That
will
be
five
nights
，
sir
．
Thank
you
very
much
，
and we look
forward to seeing you next
Tuesday
．
B
：
Good
．
That's all settled
then
．
Good-
bye
．
A
：
Good-
bye
．
Dialogue B
A
：
Advance
Reservations
．
Can I help
you
？
B
：
Yes
，
I'd
like
to
book
a
single
room
with
a
bath
from the afternoon of October 4 to the
morning
of October
10
．
A
：
Yes
，
we
do
have
a
single
room
available
for
those
dates
．
B
：
What is the
rate
，
please
？
A
：
The current
rate is
＄
50 per
night
．
B
：
What services
come with that
？
A
：
For
＄
50 you'll have a
radio
，
a color
television
，
a
telephone and a major
international
newspaper delivered to your room
everyday
．
B
：
That sounds
not bad at all
．
I'll take
it
．
A
：
Very
good
．
Could
you
tell
me
your
name
，
sir
，
please
？
B
：
Yes
，
it is
Moore
．
A
：
How do you
spell it
，
please
？
B
：
It's M-O-O-
R-E
．
A
：
M-O-O-
R-E
．
And
what
is
your
address
，
please
？
B
：
It is 3600
Montague Boulevard
，
Hattiesbu
rg
，
Mississiippi39401 U
．
S
．
A
< br>．．
A
：
Excuse
me
，
sir
，
but
could
you
speak
a
little
more slowly
，
please
？
B
：
Sure
，
no
problem
．
It's
3600
Montague
Bou
levard
，
Hattiesburg
，
Mississippi 39401 U
．
S
．
A
．．
Have
you got
it
？
A
：
Yes
，
so it is 3600
Montague Boulevard
，
Hattiesbu
rg
，
Mississippi 39401 U
．
S
．
A
< br>．．
B
：
That's
right
．
A
：
What about
your telephone number
？
B
：
（
601
）
264-9716
．
By
the
way
，
I'd
like
a
quiet
room away from the street if that is
possible
．
A
：
A quiet room
away from the street is
preferred
．
O
．
K
< br>．．
We'll
mail
you
a
reservation
card confirming your booking as soon as
possible
．
We look
forward to your visit
．
B
：
Thank you and
good-bye
．
A
：
Good-
bye
．
Words and
Expressions
settle
v
．解决
available
a
．可得到的，有用的
confirm
vt
．使坚定，认可
Mississippi
n
．密西西比（美国州名）
宾馆英语之在宾馆门口
15
．
Welcome to our
hotel
．
欢迎光临。
16
．
So you have
got altogether four pieces of
baggage
？
< br>您一共带了
4
件行李，是不是？
17
．
Let me have a
check again
．
让我再看一下。
18
．
The Reception
Desk is straight ahead
．
接待处就在前面。
19
．
After you,
please
．
你先请。
20
．
Excuse
me,
where
can
I
buy
some
cigarettes
？
劳驾。我到哪儿可买到香烟？
21
．
There is a
shop on the ground floor
．
一楼有个商店。
22
．
It
sells
both
Chinese
and
foreign
cigarettes
．
在那儿可买到中国香烟和外国香烟。
23
．
Can I also get
some souvenirs there
？
也可以买到纪念品吗？
24
．
There is a
counter selling all kinds of
souvenirs
．
有个柜台出售各种各样的纪念品。
25
．
Excuse me,
where is the restaurant
？
劳驾，请问饭厅在哪儿？
26
．
We have
Chinese restaurant and a
western
－
style
restaurant
．
Which one do you
prefer
？
我们有中餐厅和西餐厅，你愿意去哪个？
27
．
I'd like to
try some Chinese food today
．
今天我想尝尝中国菜。
Dialogue A
（
A car
pulls up in front of Huatian Hotel and
a doorman
（
A
）
goes forward to meet the guests B and C,
opening the door of the car for
them
．）
A
：
Good
evening
，
sir and
madam
．
Welcome to our
hotel
．
Mr Bell
（
B
< br>）
: Thanks
．
Good
evening
．
A
：（
Opening the
trunk, taking out the baggage
and
looking at the name on the baggage
tags
）
I'm
the
doorman,
sir
．
So
you
have
got
altogether
four pieces of
baggage
？
B
：
Er
．
Maybe five, Margaret
（
C
）？
A
：
Five
？
Oh,
sorry
．
Let me have
a check
again
．
C
：
Oh
，
no
，
Henry
．
< br>Always
poor
memory
！
We've
got
only
four
．
B
：
I
see
．
（
To
the
doorman
）
Sorry
，
boy
．
You're
right
．
Four
pieces
．
A
：
Never mind,
sir
．
The Reception Desk is
straight
ahead
．
After you
，<
/p>
please
．
B
：
Yes
，
thank you
．
10
五星级酒店英语大全
Dialogue B
A
：
Excuse
me
．
Where
can
I
buy
some
cigarettes
？
B
：
There
is
a
shop
on
the
ground
floor
．
It
sells
both Chinese and
foreign cigarettes
．
A
：
Can I also get
some souvenirs there
？
B
：
Yes,
sir
．
There
is
a
counter
selling
all
kinds
of souvenirs
．
A
：
By the way,
where is the men's room
？
B
：
There is one at
the end of the corridor
．
A
：
Thank
you
．
B
：
You are
welcome
．
Dialogue
C
A
：
Excuse me,
where is the restaurant
？
B
：
We
have
Chinese
restaurant
and
a
western-style
restaurant
．
Which
one do you prefer
？
A
：
I'd like to try
some Chinese food today
．
B
：
The
Chinese
restaurant
is
on
the
second
floor
．
A
：
What are the
hours at the restaurant
？
B
：
Breakfast 6: 0
to 9: 00 a.m. Lunch 11: 30
a.m. to2:
00 p
．
m. Dinner 5: 30 to 9:
00 p.m.
A
：
Thank
you
．
B
：
You're
welcome
．
Words
and Expressions
cigarette
n
．香烟、纸烟
souvenir
n
．纪念品，纪念物
corridor n
．走廊
宾馆英语之在接待处
1
28
．
I want a
double room with a bath
．
我要一间有浴室的双人房。
29
．
How much a day
do you charge
？
每天收费多少？
30
．
It is hundred
yuan a day including heating
fee
，
but
excluding service charge
．
一百元一天，包括供暖费但不包括服务费。
31
．
It's quite
reasonable
．
收费十分合理。
32
．
How
long
do
you
intend
to
stay
in
this
hotel
？
您准备住多久？
33
．
Have you got
through with the check
－
in
procedure
？
你是否已经办妥住宿登记手续？
34
．
Can I book a single room for my friend
beforehand
as
he
will
arrive
in
Shanghai
tomorrow
morning
？
我能为我的朋友预订一间单人房吗？他将于明天早
上到达上海。
35
．
Would you mind
filling in this form and pay
a hundred
yuan in advance for him
．
请填好并预付一百元钱。
36
．
This
is
a
receipt
for
paying
in
advance
．
Please
keep it
．
这是预付款收据，请收好。
37
．
Have you any v
acant
（
spare
）
room in the
hotel
？
旅馆里有空余房间吗？
38
．
So
rry
，
we
have
no
vacant
（
spare
）
room
for
you
．
But
I
can
recommend
you
to
the
Orient
Hotel
where you may get a spare
room
．
对不起，我们已经客满了。但是我可以介绍您去东方
饭店，那里有空余的房间。
39
．
Good
afternoon
，
my
room
number
is
321
．
Any
mail for me
？
下午好！我的房号是
321
。有我的信吗？
4
0
．
Yes
．
You
have
two letters
and one
telegram
，
also
a
message
was
left
by
a
lady
before
one
hour
．
有的。您有两封信和一封电报，一小时前有一位小姐
来电话留言
给您。
41
．
I'll mail a
letter to U
．
S
．
A
．
by
airmail
．
我要寄一封航空信到美国。
42
．
How much do I
have to pay for you
？
我要付多少钱？
43
．
A
letter generally mails to
America
—
Europe
—
Afri
ca by airmail
．
First 20
grams is 20 yuan
．
通常一封寄到美国、欧洲、非洲的航空信，
< br>20
克收费
20
元。
Dialogue A
11
五星级酒店英语大全
（
A
：
Receptionist B
：
Gues
t
）
B
：
I want a
double room with a bath
．
How
much
aa day doyou
charge
？
A
：
It
is
a
hundred
yuan
a
day
including
heating
fee but excluding service
charge
．
B
：
It's quite
reasonable
．
A
：
How
long
do
you
intend
to
stay
in
this
hotel
？
B
：
I
shall
leave
in
a
fortnight
（
half
a
month
）．
A
：
Have you got
through with the check
－
in
procedure
？
B
：
Oh<
/p>
，
yes
，
I'
m going to fill in the form of
registration
right
now
．
Can
I
book
a
single
room
for
my friend before hand as he will arrive in
Shanghai tomorrow
morning
？
A
：
Sure
．
Here
is
the
form
for
reservat
ions
．
Would
you
mind
filling
in
this
form
and
pay
hundred
yuan
in advance for
him
．
B
：
All
right
．
This is one hundred
yuan to pay
for my
reservation
．
A
：
Thank
you
．
This is a receipt for
paying in
advance
．
Please
keep it
．
Dialogue B
B
：
Have you any v
acant
（
spare
）
room in the
hotel
？
A
：
Sor
ry
，
we have no vacant
< br>（
spare
）
room
for
you
．
But
I
canre
commend
you
to
the
Orient
Hotel
where you may get as pare
room
．
B
：
That sounds
very good
！
Can I book the
plane
ticket
（
train
ticket
，
ship ticket
）
here
？
A
：
Please
go
to
the
CAAC
office
to
book
your
plane
ticket
．
If
you
want
to
book
your
train
ticket
or
ship
ticket
，
you'd better go to
the Shanghai
International
TravelService
．
B
：
Could
you
tell
me
how
many
kinds
of
rooms
do
you have
？
A
：
There
are
single
rooms
，
double
rooms
，
suites
and deluxe suites in our
hotel
．
Every room is
equipped with a bat hand a
telephone
．
B
：
Oh
，
I see
．
Thanks
．
A
：
You are
welcome
．
Dialogue C
（
A
：
Guest B
：
Receptionist
）
A
：
Good
afternoon
，
my
room
number
is
321
．
Any
mail
for
me
？
B
：
Yes
．
Y
ou have two letters and one
telegram
，
also
a
message
was
left
by
a
lady
before
one
hour
．
A
：
Let
me
see
who
called
?？
I
have
to
make
a
phone
call
．
Will you get
me the party
？
Here is the
number
．
B
：
OK
．
Wait
for
moment
．?
Here
is
your
party
．
A
：
Thank
you
．
I'll
mail
a
letter
to
U
．
S
．
A
．
by
airmail
．
How much
do I have to pay for you
？
B
：
A
letter generally mall to America- Europe-
Africa
by
airmail
．
First
20
grams
is
20
yuan
．
Each
additional 20grams is 15
yuan
．
A
：
Oh
，
I see
．
Thank you very
much
．
Words and Expressions
heating fee
供暖费
exclude
vt
．把??排除在外
reasonable
a
．（价钱）公道的，不贵的
fortnight
n
．十四日，两星期
procedure
n
．过程，步骤，程序
check
－
in
procedure
住宿登记手续
registration
n
．登记，注册
12
五星级酒店英语大全
deluxe
suites
豪华套房
宾馆英语之在接待处
2
2005-1-18 22:34:50
44
．
Yes
，
we do have a reservation for
you
．
对了，我们这儿是有您预订的房间。
45
．
Would you
please fill out this form while I
prepare your key card for
you
？
请您把这份表填好，我同时就给您开出入证，好吗？
46
．
What should I
fill in under ROOM NUMBER
？
“房间号码”这一栏我该怎么填呢？
47
．
I'll
put
in
the
room
number
for
you
later
on
．
过会儿我来给您填上房间号码。
48
．
You forgot to
put in the date of your
departure
．
您忘了填写离店日期了。
49
．
And
here
is
your
key
，
Mr
．
Bradley
．
Your
room
number is
1420
．
给您房间的钥匙，布拉德利先生。您的房间号码是
1420
。
50
．
It is on the
14th floor and the daily rate
is
＄
90
．
房间在
14
层，每天的房费是
90
美元。
51
．
Please make sure that you have it with you
all the time
．
请务必随时带着它。
52
．
My
business
negotiation
has
progressed
much
more slowly than I had
expected
．
我的业务谈判进行得比我原先预料的慢了许多。
53
．
I
wonder
if
it
is
possible
for
me
to
extend
my stay at this hotel for two
days
．
我想知道是否可以让我在这儿多呆两天。
54
．
I'll take a
look at the hotel's booking
situation
．
我来查看一下本店房间的预订情况。
55
．
I'm glad that
we'll be able to accept your
extension
re
－
quest
．
< br>
很高兴我们有办法接受您延长住宿的要求。
56
．
But
I'm
afraid
that
it
will
be
necessary
for
us to ask you to change rooms for the
last two
nights
．
不过，恐怕最后两天我们得请您搬到别的房间去。
57
．
We have already let your room to another
gentleman
．
我们已经把您住的房间租给了另外一位先生。
58
．
That's no problem at all
．
没问题。
Dialogue A
A
：
Good morning,
sir. Can I help you
？
B
：
Good
morning
！
I
have
a
reservation
for
a
single
room with a bath
here.
A
：
May I have
your name, sir, please
？
B
：
Bradley,John
Bradley.
A
：
Just a moment,
sir, while I look through our
,we do
have a reservation for you, Mr.
you
please
fill
out
this
form
while
I prepare your key
card for you
？
B
：
I borrow your
pen for a minute,
please
？
A
：
you are.
B
：
What should I
fill in under ROOM NUMBER
？
A
：
You
can
just
skip
that.
I'll
put
in
the
room
number for you later on.
13
五星级酒店英语大全
B
：（
After
he
has completed
the form
）
Here
you
are.I
think
I've
filled
in
everything
correctly.
A
：
Let me see
?
name, address,
nationality,for
war
ding
address,
passport
number,
place
of
issue,
signature and date of
,here,
forgot
to
put
in
the
date of your departure. Here let me
fill it in
for are leaving
on
?？
B
：
Ocrober 24.
A
：
Now
everything's in here is your
key, room
number is 1420. It is
on the14th floor
and the daily rate is
＄
is
your
key
card
with
all
the
information
on
your
booking,
the hotel services and the hotel rules
and regulations on make sure that you
have it with you all the need to show
it
when
you
sign
for
your
meals
and
drinks
in
the
restaurants and the also need to show
it
when
you
collect
your
key
from
the
Information
Desk.
B
：
OK.I'll take good care of it.
A
：
And
now
if
you
are
ready,y,
I'll
call
the bell-boy and he'll
take you to your room.
B
：
Yes, I'm you.
A
：
I
hope you enjoy your stay with us.
B
：
I'll try.
Dialogue B
A
：
Good
morning
！
Can I help
you
？
B
：
Good
morning
！
I'm
lass
in
room
1208.
My
business
negotiation
has
progressed
much
more
slowly
than I had makes it
necessary
for
me
to
stay
on
here
for
another
day.I
wonder
if
it
is
possible
for
me
to
extend
my
stay
at this
hotel for two days.
A
：
I'll take a
look at the hotel's booking
situation.
Yes, sir,I'm glad that we'll be able
to
accept your extension re
－
I'm
afraid that it will be necessary
for us to ask
you to change rooms for
the last two
see,we have already let
your room to another
that acceptable
to you
？
B
：
Yes, that's no
problem at all.
A
：
Let me
see
?
room 1111 Will be
vacant. How
about
room1111
？
B
：
That is fine.
A
：
When would you
like to move tomorrow
？
B
：
I
don't know.
A
：
The
new
occupant
will
be
checking
in
a
little
after
twelve.
B
：
That
means
I
have
to
move
out
before
12.
Let
me see. I'll be leaving for the
negotiation at
9
∶
30 tomorrow
morning and I will not be
returning to
the hotel until sometime in the
afternoon. So I'm going to have to do
it before
I
go
to
the
,I
think
I
will
move
at 9o'clock.
A
：
Good.I will
send a bellboy to your room and
help
youwith your luggage at 9 o'clock. And
please remember to bring your key card
to the
reception
desk
when
you
pass
it
tomorrow
so
that
I can change the room
number on it.
B
：
I you very
much.
A
：
Goodbye.
Words and Expressions
nationality
n
．国籍
forward
v
．发送，寄发
for warding address
转投地址
passport
n
．护照
place of issue
发照地点
signature
n
．签名
departure
n
．离开
regulation
n
．规章，规定，条例
14
五星级酒店英语大全
negotiation
n
．谈判；磋商
extension
n
．延长日期
宾馆英语之应接服务员
2005-1-8 12:33:12
59
．
Is this
everything
，
sir
？
这是全部东西吗，先生？
60
．
Here's the
light switch
．
这是电灯开关。
61
．
Here's
the closet and
there's the
bathroom
．
这儿是壁柜。这儿是洗澡间。
62
．
Will there be anything else
，
sir
？
还有什么事吗，先生？
63
．
Well
，
if
you
need
anything
else
，
please
call
room
service
．
噢，如果你有什么事，请叫房间服务。
64
．
Let me help you with your
luggage
．
我来帮您拿行李。
65
．
It's very kind
of you to do so
．
你这样做使我很感激。
66
．
What's your
room number
，
please
？
请问您的房间号码？
67
．
And
by
the
way
，
could
I
have
a
look
at
your
room card
？
顺便问一句，我可以看一下您的房卡吗？
68
．
How do you
like this room
？
您觉得这个房间怎么样？
69
．
It's also
quite spacious
．
房间也很宽敞。
70
．
Do you mind
if I put your luggage by the
wardrobe
？
我把您的行李搁在衣柜旁边好吗？
71
．
By
the
way
，
could
you
tell
me
about
your
hotel
service
？
顺便问问，你能不能给我讲一下宾馆服务的情况？
Dialogue A
Bellboy
：
Is this
everything
，
sir
？
Visitor
：
Yes
，
that's everything
．
Bellboy
：
Follow me
，
please
．
Visitor
：
Thanks
．
Visitor
：
Oh
，
can you change a
twenty
？
F
．
C
．：
Yes
，
sir
．
Visitor
：
Three
fives and five ones
，
please
．
< br>F
．
C
．：
Yes
，
sir
．
Bellboy
：
Here we
are
，
sir
．
Here's the light
switch
．
Visitor
：
Fine
．
Bellboy
：
Here's
the closet and there's the
bathroom
．
Visitor
：
< br>Great
！
I want to wash
up
．
Bellboy
：
Will
there be anything else
，
sir
？
Visitor
：
No
，
thanks
．
I think I'm
OK
．
B
ellboy
：
Well
，
if
you
need
anything
else
，
please
call room
service
．
Visitor
：
Thank
you
．
Here you
are
．
15
五星级酒店英语大全
Dialogue B
（
A
：
Bellman B
：
Mr and Mrs
Smith
）
A
：
Good
afternoon
，
sir
and
madam
．
I'm
the
bell
man
here
．
B
：
Good
afternoon
．
A
：
Very nice to
see you here
．
Let me help
you
with your
luggage
．
B
：
It's very kind
of you to do so
．
A
：
What's
your
room
number
，
please
？
And
by
the
way
，
could I have
a look at your room card
？
B
：
Oh<
/p>
，
yes
．
Th
is morning my secretary made a
reservation and
filled
in
the registration form
for
me
．
He
told
me
that
my
room
number
was
302
．
A
：
I
see
．
Now please follow
me
．
（
After entering the
room
）
A
：
Sir and
madam
，
how do you like this
room
？
It's just facing the
Shanghai gymnasium
．
It's
also quite
spacious
．
B
：
It's very
cozy
．
I like it very
much
．
A
：
Do you mind if
I put your luggage by the
wardrobe
？
B
：
It's OK
．
Thank you very
much
．
A
：
Sir
and
madam
，
if
you
need
something
，
just
call me over the phone or press the
button over
there
．
Dialogue C
（
When
me
bell
man
is
leaving
the
room<
/p>
，
Mr
．
Bro
wn
asks him to introduce something
about their
service
．）
A
：
By
the
way
，
could
you
tell
me
about
your
hotel
service
？
B
：
Certainly sir
．
Our hotel is a
modern
garden
hotel of three star grade consisting of
a group
of
three
－
storied
octagonal
buildings
．
The
hotel
possesses 199
international
－
stand
arddouble
rooms
，
4
suites
and
2
deluxe
suites
．
All
of
the
mare well<
/p>
－
furnished
．
A
：
How about other
services
？
B
：
Available at
the hotel is a variety of
Chinese
，
Japanese
and
Western
food
restaurants
，
in addition to a complete set of
service
facilities
including
ballroom
，
physical
fitness
center
，
squash
，
billiard
room
，
beauty
salon
，
sauna
，
swimming
pool
，
bar
，
shopping
arcade
and
taxi s
ervice
，
etc
．
A
：
It sounds
great
．
I'd like to have a
brochure
of your
hotel
．
Where could I get
one
？
B
：
You
can
get
it
from
the
Reception
Desk
．
If
you
don't
mind
，
I'll
come
up
again
and
offer
you
one
．
A
：
Good
．
That's very kind of
you
．
By the
way
，
what about the daily
service hour of the dining
－
r
oom
？
B
：
From
7
∶
00
a
．
m
．
till
10
∶
00
p
．
m
．
，<
/p>
nearly
serving all day
long
．
A
：
When will the
bar and cafe open
？
B
：
From
3
∶
00 p
．
m
．
till
midnight
．
And
then
，
you might keep your
valuables at the hotel's
vault
．
A
：
You
give
very
good
service
in
your
hotel
．
Thank
you a lot
．
Words and Expressions
F
．
C
．
=front desk clerk
前台职员
Shanghai Olympic Hotel
上海奥林匹克饭店
gymnasium
n
．体育馆
spacious
a
．宽敞的
cozy a
．舒适的
wardrobe
n
．衣橱，衣柜
< br>consist
（
of
）
v
．由??组成；包含
16
五星级酒店英语大全
storied
a
．有??楼层的
octagonal
a
．八角形的
furnish
vt
．装备；布置（房间）
well
－
furnished
（房间）布置得好
available
a
．可得到的
variety
n
．种类；多样化
in addition to
另有，还有
facility
n
．设备
physical fitness
健身房
squash courts
（
squash=tennis
）网球场
billiard
n
．弹子
beauty salon
美容室
sauna n
．桑拿浴室
arcade
n
．商场
brochure n
．小册子
valuables
n
．贵重物品
vault
n
．保管库（贵重物品储藏处）
宾馆英语之在问讯处
1
2005-1-4 15:39:14
72
．
Is
there
any
place
in
the
hotel
where
we
can
amuse our
－
selves<
/p>
？
旅馆里有娱乐场所吗？
73
．
If you want to
take a walk
，
you can go to
the garden
．
如果您想散步，可以去花园。
74
．
There is a
recreation centre on the ground
floor
．
在一楼有个娱乐中心。
75
．
You
can
play
billiards
，
table <
/p>
tennis
，
bridge
，
and go bowl
－
ing
．
您可以去打打台球、乒乓球、桥牌和保龄球。
76
．
Is
there
a
place
where
we
can
listen
to
some
music
？
有听音乐的地方吗？
77
．
There
is
a
music
teahouse
where
you
can
enjoy
both
classical
music
such
as
Beethoven
，
Mozart
，
Liszt
，
and
mode
rnmusic
，
while
having
some
Chinese
tea or other soft
drinks
．
< br>有个音乐茶座，
您可以一边欣赏古典音乐，
如贝多芬、<
/p>
莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶
和软饮料。<
/p>
78
．
Would you
please tell me the daily service
hours
of the dining room
？
请告诉我餐厅每天的服务时间，好吗？
79
．
From
7
∶
00
a
．
m
．
til
l
10
∶
00
p
．
m
．
nearly
serving
all day
long
．
从早上七时一直到晚上十时，几乎全天供应。
80
．
When will the bar and cafe
open
？
酒吧和咖啡馆什么时间开放？
81
．
From
3
∶
00 p
．
m
．
till
midnight
．
从下午三点到晚上十二点。
82
．
Does
the
guest
house
offer
any
other
service
？
宾馆里还有哪些服务项目？
83
．
We
have
a
barber
shop
，
a
laundry
，
a
store
，
post and telegram
services
，
a newspaper
stand
，
a
billiard
，
table
tennis
，
video
games
and
so
on
．
<
/p>
我们有理发室、洗衣房、小卖部、邮电服务、报刊供
应柜、弹子房
、乒乓球和电子游戏。
84
．
It's jolly
good
！
这太好了！
17
五星级酒店英语大全
85
．
And where can
I have my laundry done
？
脏衣服送到哪里去洗？
Dialogue A
A
：
Is there any
place in the hotel where we can
amuse o
ur
－
selves
？
B
：
If
you
want
to
take
a
walk
，
you
can
go
to
the
garden
．
Itis very
relaxing there
．
A
：
That
sounds
good
．
But
is
that
the
only
place
to
go
？
B
：
No
，
sir
．
There is a recreation
centre on
the
ground
floor
．
You
can
play
billiards
，
table
tennis
，
bridge
，
and go
bowling
．
A
：
Is there a
place where we can listen to some
music
？
B
：
Yes
，
sir
．
T
here
is
a
music
teahouse
where
you
can
enjoy
both
classical
music
such
as
Beethoven
，
Mozart
，
Liszt
，
and
modern music
，
while having
some Chinese tea or other soft
drinks
．
< br>A
：
Oh
，
great
！
Thank you very
much
．
B
：
It's a
pleasure
．
Dialogue B
（
A
：
Receptionist B
：
Guest
）
B
：
Would you
please tell me the daily service
hours
of the dining room
？
A
：
Cer
tainly
．
From
7
∶
00 a
．
m
．
till
10
∶
00
p
．
m
．
nearly
serving all day long
．
B
：
When will the bar and cafe
open
？
A
：
From
3
∶
00 p
．
m
．
till
midnight
．
B
：
Does
the
guest
house
offer
any
other
service
？
A
：
Oh<
/p>
，
we
have
a
barber
shop
，
a
laundry
，
a
store
，
post and
telegram services
，
a
newspaper stand
，
a
billiard
，
table
tennis
，
video
games
and
so
on
．
B
：
It's jolly
good
！
A
：
You may have
your shopping and amusements
there
．
B
：
Thank
you
for
your
concern
．
Can
I
get
a
tourist
map in the
hotel
？
A
：
Yes
，
you
may
go
to
the
lobby
and
buy
it
from
the
news-paper
stand
there
．
With
the
map
，
you
can find your way
around
．
B
：
Good
．
And
where
can
I
have
my
laundry
done
？
A
：
There's a
plastic bag in the
bathroom
．
Just
put
your
laundry
in
it
．
It
will
be
picked
up
after
I make
the bed every morning
．
Here
is the room
key
．
B
：
Do
I keep the key
？
A
：
At
the
service
counter
，
there
are
attendants
on
duty all day
．
Please leave
the key with the
service counter when
you go out
．
B
：
Yes
，
I know
．
Thanks
．
A
：
And
then
，
you might keep your
valuables
：
diamon
ds
，
necklace
，
ear
－
rings
，<
/p>
etc
．
，
in
the
vault
of the
guest house
．
B
：
You give very
good service in this guest
house
．
Thank you a
lot
．
A
：
Thank
you
，
Mr
．
Taylor
．
I
hope
you
will
enjoy
staying
here
．
In the mean
time
，
the hot water
supply
in
this
guest
house
is
from
6
∶
00
a
．
m
．
up
to 12
∶
00
p
．
m
．
B
：
Oh<
/p>
，
that sounds
good
．
I feel like taking a
bath right
now
．
I'm used to having a
bath at 9
o'clock every
morning
．
A
：
If you
please
．
In the
batnroom
，
everything
has
already
been
prepared
，
such
as
toilet
soaps
，
towels
，
bathing
towels
，
bathrobes
，
slippers
，
toilet
paper
，
shampoo
，
combs
，
br
ushes
，
shavers
，
an ashtray and
bathing caps
．
B
：
Thank you for
your information
．
18
五星级酒店英语大全
Words
and Expressions
amuse
vt
．给??娱乐；逗??乐
bowling n
．保龄球
vedio
a
．图像的
game n
．游戏
jolly
a
．极好
amusement
n
．娱乐
concern n
．
v<
/p>
．关心，涉及；关于
lobby
n
．门廊；门厅
valuable
n
．值钱物
a
．值钱的
diamond
n
．钻石、金刚石
necklace
n
．项圈，项链
ring n
．戒指
vault
n
．（银行）保险库
supply v
．供应
bathing towel
浴巾
bathrobe
n
．浴衣
slipper n
．拖鞋
shampoo n
．洗
发液（香波）
v
．洗头
ashtray
n
．烟灰缸
shaver n
．电动剃刀
宾馆英语之在问讯处
2
2004-12-19 13:22:02
86
．
Madam
．
What can I do for you
？
夫人。我能为您做些什么？
87
．
I'm looking
for a man whose name is
John
．
我在寻找一位男士，他的名字叫约翰。
88
．
Could
you
tell
me
his
room
number
，
please
？
请问他的房间号码是多少？
89
．
I suppose it
is 735
．
< br>我想他的房间号码是
735
号。
90
．
By
the way
，
please show me
where the lift
is
？
顺便请指点我电梯在什么地方？
91
．
I need some
information about touring
Hangzhou
．
我想了解关于游览杭州的情况。
92
．
There
are
two
trains
going
to
Hangzhou
every
mo
rning
，
No
．
< br>49 and No
．
79
．
每天早晨有两列火车到杭州，
49<
/p>
次列车和
79
次列车。
< br>
93
．
What time does
this train leave
？
这列火车什么时间发车？
94
．
Could you get me two tickets for tomorrow
here
？
你能否在这儿卖给我两张明天的车票？
95
．
I'm
looking
for
a
friend
，
Mr
．
Brown
．
Could
you tell me if he is in the
hotel
？
我在找一位朋友，布朗先生。你能告诉我他是住在这
个饭店吗？
96
．
Just a minute<
/p>
，
please
．
I'll see if he is
registered
．
请稍等片刻，我看看他是否登记了。
97
．
They are in
suite 705
．
Let me phone
him
．
他们住在
705
号套房，我来给他打电话。
98
．
Mr
．
Brown said he's waiting
for you in his
room
．
布朗先生说他在房间里等您。
19
五星级酒店英语大全
Dialogue A
A
：
Good
afternoon
，
Madam
．
What
can
I
do
for
you
？
B
：
Good
afternoon
．
I'm
looking
for a
man
whose
name is
John
．
A
：
Could you tell
me his room number
，
please
？
B
：
I suppose it
is 735
．
A
：
Please wait a
moment
．
Let me phone
him
?
Mr
．
John
said
he's
waiting
for
you
in
his
room
．
B
：
Thank
you
very
much
．
By
the
way
，
please
show
me where the lift
is
？
A
：
I'll tell you
how to get there
．
This way
，
please
?
B
：
Thank you
．
A
：
It's my
pleasure
．
Dialogue B
（
A
：
Receptionist B
：
Mr
Brown
）
A
：
Good
morning
，
sir
．
Anything
I
can
do
for
you
？
B
：
Good
morning
．
I need some
information about
touring
Hangzhou
．
A
：
There are two
trains going to Hangzhou every
morning
，
No
．
49
and No
．
79
．
Which one do you prefer
？
B
：
Which is earlier
？
A
：
No<
/p>
．
49
．
Thi
s
train
goes
to
Guangzhou
，
and
it
stops at
Hangzhou
．
B
：
What time does
this train leave
？
A
：
At
9
∶
45
in
the
morning
and
arrives
in
Hangzhou
at about one
o'clock in the afternoon
．
B
：
Goo
d
，
I'll
take
this
one
．
Could
you
get
me
two
tickets for tomorrow
here
？
A
：
Sorry
，
< br>sir
．
Please
go
to
the
Shanghai
Travel
Service Agency in our
hotel
．
It's on the ground
floor
．
B
：
Oh<
/p>
，
I see
．
Thanks
．
Dialogue C
（
A
：
Receptionist
B
：
Mr
Miller
）
A
：
Good
afternoon
．
What can I do for
you
？
B
：
Good
afternoon
．
I'm looking for a
friend
．
Mr
< br>．
Brown
．
Could you tell me if he is
in the hotel
？
A
：
Mr
．
Brown
？
Just
a
minute
，
< br>please
．
I'll
see
if
he is
registered
．
（
The Receptionist looks over
the register
）
A
：
Brown
，
Mr
．
Brown
？
There are a lot of Browns
here
today
?
Mr
．
Charles
Brown
，
Mr
David
Brown
?
B
：
Mr<
/p>
．
Johnson
Brown
from
Chicago
．
Isn't
he
staying
at
thishotel
？
A
：
Oh
，
yes
，
here's
his
name
Mr
．
and
Mrs
．
Johnson
Brown and
family
．
They
are in Suite
705
．
Please
wait
a
moment
，
let
me
phone
him
?
Mr
．
Brown said
he's waiting for you in his
room
．
B
：
Thank
you
．
Would
you
please
show
me
where
the
lift is
？
A
：
OK<
/p>
．
Step this way
，
please
．
Here it
is
．
B
：
Thank
you
．
R
：
It's my
pleasure
．
Words and Expressions
register
n
．登记簿
Chicago
n
．芝加哥（美国城市）
lift n
．电梯（英）
20
五星级酒店英语大全
宾馆英语之客房服务
2005-1-20 18:29:34
99
．
Housekeeping
．
May I come in
？
我是客房的，可以进来吗？
100
．
When would
you like me to do your room
，
sir
？
您要我什么时间来给你打扫房间呢，先生？
101
．
You can do it
now if you like
．
如果您愿意，现在就可以打扫。
102
．
I would like
you to go and get me a flask
of hot
water
．
我想请你给我拿一瓶开水来。
103
．
I'm sorry
that your flask is empty
．
很抱歉您的水壶空了。
104
．
May
I
do
the
turn-down
service
for
you
now
？
现在可以为您收拾房间了吗？
105
．
Oh
，<
/p>
thank you
．
But you
see
，
we are having
some friends
over
．
噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106
．
Could you
come back in three hours
？
你能不能过
3
小时再来整理？
107
．
Certainly
，
madam
．
I'll let the
overnight
staff
know
．
当然可以，女士。我会转告夜班服务员。
108
．
Would you
tidy up a bit in the
bathroom
？
请整理一下浴室好吗？
109
．
I've
just
taken
a
bath
and
it
is
quite
a
mess
now
．
我刚洗了澡，那儿乱糟糟的。
110
．
Besides
< br>，
please bring us a bottle of just
boiled water
．
此外，请给我们带瓶刚烧开的水来。
111
．
It's
growing
dark
．
Would
you
like
me
to
draw
the
curtains for you
？
天黑下来了，要不要我拉上窗帘？
112
．
Is there
anything I can do for you
？
您还有什么事要我做吗？
113
．
I'm always at
your service
．
乐意效劳。
Dialogue A
A
：
I come
in
？
B
：
Yes, please.
A
：
When
would
you
like
me
to
do
your
room,
sir
？
B
：
You
can
do
it
now
if
you
like.I
was
just
about
to go down for my
breakfast when you
before you start,
would you do this for me
？
A
：
Yes, what is
it
？
B
：
I would like
you to go and get me a flask of
hot
water.I need some hot water to wash down
medicine after
break
－
fast.
A
：
I'm
sorry
that
your
flask
is
empty.I'll
go
and
get you an- other flask that's full at
once.
B
：
Thank you.
Dialogue B
（
The Turn-down
Service
）
A
：
Good
evening,
madam
and
I
do
the
turn
down service for you
now
？
21
五星级酒店英语大全
B
：
Oh,
thank
you
see,
we
are
having
some
friends 're going to have a small party
here in the you come back in three
hours
？
A
：
Certainly,
madam.I'll
let
the
overnight
staff
will come then.
B
：
That's , our
friends seem to be a
little you tidy
up a bit in the
bathroom
？
I've
just
taken
a
bath
and
it
is
quite
a mess
s, please bring us a bottle of
just
boiled 'd treat our guests to
typical
Chinese tea.
A
：
Yes, madam.I'll
bring in some fresh towels
together
with the drinking water.
B
：
OK.
A
：（
Having done
all on request
）
It's growing
you like me to draw the curtains for
you, sir and
madam
？
C
：
Why
not
？
That would be so cozy.
A
：
May I turn on the lights for
you
？
C
：
Yes,
please.I'd
like
to
do
some
reading
while
waiting.
A
：
Yes,
there
anything
I
can
do
for
you
？
C
：
No 're
a smart
girl
you
very much.
A
：
I'm always at
your e, sir and
madam, and do have a
very pleasant evening.
Words and Expressions
flask
n
．长颈瓶，热水瓶
overnight
a
．终夜的，一夜间的
cozy
a
．舒适的，温暖的
service
n
．服务，帮助
宾馆英语之洗衣服务
2005-1-20 18:32:50
114
．
Excuse
me
．
Have you any
laundry
？
对不起，请问有没有要洗的衣服？
115
．
The laundry
man is here to collect it
．
洗衣房服务员来这儿收要洗的衣服了。
116
．
If
you
have
any
，
please
just
leave
it
in
the
laundry
bag behind the bathroom
door
．
如果您有衣服要洗，请放在浴室门后的洗衣袋里。
117
．
Please
tell
us
or
notify
in
the
list
whether
you
need
your
clothes
ironed
，
washed
，
dry-cleaned
or
mended
and
also
what
time
you
want
to
get
them
back
．
请告诉我们或在洗衣单上写明您的衣服是否需要熨
烫，
水洗，干洗或缝补，还要写明何时需要取衣服。
118
．
What if there
is any laundry damage
？
如果你们洗衣时损坏了衣服怎么办？
119
．
In such a
case
，
the hotel
should
certainly
pay for it
．
如果是这样，饭店当然应该赔偿。
120
．
Could you
send someone up for my laundry
，
< br>please
？
请问，你们能派人来收要洗的衣服吗？
121
．
A
valet will be up in a few
minutes
．
洗熨工马上就到。
122
．
Will the
color run in the wash
？
洗衣时会掉色吗？
123
．
We'll dry-
clean the dress
．
我们将干洗这条裙子。
124
．
We'll stitch
it before washing
．
我们会在洗之前把衬里缝好。
22
五星级酒店英语大全
125
．
When can I
have my laundry back
？
我何时能取回洗的衣服呢？
126
．
But would you
like express service or
same-
day
？
不过，您是要快洗服务还是当日取？
127
．
I'd like this
sweater to be washed by hand
in cold
water
．
这件毛衣要用冷水手洗。
Dialogue A
（
Explaining How to Get the
Service
）
（
A
：
Room
Attendant B
：
Guest
）
A
：
Excuse me.
Have
you any
laundry
？
The
laundry
man is here to collect it.
B
：
No,
not now, thank you.
A
：
If you have
any, please just leave it in the
laundry bag be-hind the bathroom door.
The
laundry man comes over to collect
it every
morning.
B
：
Thank you.
A
：
Please tell us
or notify in the list whether
you need
your clothes ironed, washed,
dry-
cleaned
or
mended
and
also
what
time
you
want
to get them back.
B
：
I see. What if
there is any laundry
damage
？
I
wonder
ifyour
hotel
has
a
policy
on
dealing
with
it.
A
：
In
such
a
case,
the
hotel
should
certainly
pay
for
it.
The
indemnity
shall
not
exceed
ten
times
the
laundry.
B
：
That sounds
quite
reasonable. I
hope
there's
no damage at all.
A
：
Don't
worry,
sir.
The
Laundry
Department
has
wide experience in their work.
B
：
All
right. Thank you for your information.
A
：
Not
at all.
Dialogue B
（
Express
Service
）
（
A
：
Laundry
clerk B
：
Mrs
Bell
）
A
：
What can I do
for you
？
B
：
Could you send
someone up for my laundry,
please
？
Room908,
Bell.
A
：
Certainly, Mrs
Bell. A valet will be up in a
few
minutes.
B
：
Good. I also
have a silk dress which I don't
think
is color-fast. Will the color run in the
wash
？
A
：
We'll
dry-clean
the
dress.
Then
the
color
won't
run.
B
：
You're sure
？
Good
！
And
the lining of my
husband's jackethas
come unstitched. It might
tear over
further while washing.
A
：
Don't worry,
madam. We'll stitch it before
washing.
B
：
That's fine.
Now, when can I have my laundry
back
？
A
：
Usually
it
takes
about
two
days
to
have
laundry
done. But would you like express
service or
same-
day
？
B
：
What is the
difference in price
？
A
：
We
charge
50
％
more
for
express, but
it
only
takes
5hours.
B
：
And
for
same-day,
will
I
get
the
dress
and
skirt
back this
evening
？
A
：
Yes,
madam.
All
deliveries
will
be
made
before
six o'clock.
B
：
I'll have
express then.
Dialogue C
A
：
Can
I help you
？
23
五星级酒店英语大全
B
：
Yes. I have
some laundry to be done.
A
：
Certainly,
sir.
Could
you
fill
out
the
laundry
form,
please
？
B
：
May I use your
pen
？
A
：
Sure. Here you
are.
B
：
Thanks.
Oh,
I
don't
want
these
shirts
starched.
A
：
No starch. I
understand, sir.
B
：
And also I'd
like this sweater to be washed
by
hand
in
cold
water.
It
might
shrink
otherwise.
A
：
By
hand in cold water, I see.
B
：
When will they
be ready
？
A
：
We will deliver
them
tomorrow
evening around
6.
B
：
Fine, Thanks a
lot.
Words and Expressions
notify
v
．通知
iron v
．熨烫
dry-clean
v
．干洗
indemnity
n
．赔偿
mend v
．修补，缝补
stitch
v
．缝缀
valet
n
．旅馆中替客人洗烫衣服的人员
colorfast
a
．不褪色的
express service
快洗服务
starch
v
．给（衣服等）浆，浆硬
宾馆英语之处理投诉
2005-1-20 18:35:31
128
．
Can you
change the room for me
？
It's
too
noisy
．
能给我换个房间吗？这儿太吵了。
129
．
My wife was
woken up several times by the
noise the
baggage elevator made
．
我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。
130
．
She said it
was too much for her
．
她说这使她难以忍受。
131
．
I'm awfully s
orry
，
sir
．
< br>
非常对不起，先生。
132
．
I
do apologize
．
我向您道歉。
133
．
No problem
，
sir
．
没问题，先生。
134
．
We'll
manage
it
，
but
we
don't
have
any
spare
room
today
．
我们会尽力办到，但是今天我们没有空余房间。
135
．
Could you
wait till tomorrow
？
等到明天好吗？
136
．
I
hope we'll be able to enjoy our stay in
a quiet suite tomorrow evening and have
a sound
sleep
．
我希望明天晚上我们能呆在一套安静的房间里睡个
好觉。
137
．
And if there
is anything more you need
，
please let us
know
．
如果还需要别的什么东西，请告诉我们。
138
．
The light in
this room is too dim
．
这房间里的灯光太暗了。
139
．
Please get me
a brighter one
．
请给我换个亮的。
24
五星级酒店英语大全
140
．
Certainly
，
sir
．
I'll be back right
away
．
好的，先生，我马上就回来。
141
．
The room is
too cold for me
．
I feel
rather
cold when I
sleep
．
这房间太冷了，我睡觉时感到很冷。
Dialogue A
A gue
st
（
B
）
wants to change a room. He goes to
the
assistant manager
（
A
）
A
：
Good morning,
sir. What can I do for you
？
B
：
I'm
Bell.
I'm
in
Room
908.
Can
you
change
the
room for me
？
It's
too noisy. My wife was woken
up several
times by the noise the baggage
elevator
made.
She
said
it
was
too
much
for
her.
A
：
I'm
awfully sorry, sir. I do apologize. Room
908
is
at
the
end
of
the
corridor.
It's
possible
that
the
noise
is
heard
early
in
the
morning
when
all is quiet.
B
：
Anyhow, I'd
like to change our room.
A
：
No
problem,
sir.
We'll
manage
it,
but
we
don't
have any spare room today. Could you
wait till
tomorrow
？
The
American People-to-people
Education
Delegation will be leaving tomorrow
morning.
There'll
be
some
rooms
for
you
to
choose
from.
B
：
All right. I
hope we'll be able to enjoy our
stay in
a quiet suite tomorrow evening and have
a sound sleep.
A
：
Be
sure.
I'll
make
a
note
of
that.
Everything
will be taken care of. And if there is
anything
more you need, please let us
know.
Dialogue B
A
：
Good
evening
，
ma'am
．
Did
you
ring
for
service
？
What can
I do for you
？
B
：
Yes
．
The
light
in
this
room
is
too
dim
．
Please
get me a brighter
one
．
A
：
Certainly
，
sir
．
I'll be back right
away
?
Do
you mind
if I move your things
？
B
：
Oh<
/p>
，
no
．
Go
ahead
．
A
：
Thank
you
?
How is the light
now
？
B
：
It's much
better now
．
Thank
you
．
A
：
You're
welcome
．
And if you need any
other
things
，
please let
us know
．
B
：
Ah
，
< br>yes
，
the room is too cold
for me
．
I feel
rather cold when I
sleep
．
Can you turn off the
air-conditioning
？
A
：
（
Checks
）
The
air-conditioning
is
already
off
，
ma'am
．
B
：
Maybe I'm
getting a cold
．
A
：
Would you like
an extra blanket
？
B
：
OK<
/p>
．
And
would
you
please
get
me
some
hot
water
，
too
？<
/p>
I think I need to take some
medicine
．
A
：
Certainly
，
ma'am
．
I'll
be right back
?
here
is a blanket
，
and
hot water for you
．
Anything
else
？
B
：
No
，<
/p>
thanks
．
A
：
Good night
，
ma
，
am
．
Dialogue
B
A
：
Good
evening,
ma'am.
Did
you
ring
for
service
？
What can
I do for you
？
B
：
Yes.
The
light
in
this
room
is
too
dim.
Please
get me a brighter one.
A
：
Certainly, sir.
I'll be back right away
?
Do
you mind if I move your
things
？
B
：
Oh, no. Go
ahead.
A
：
Thank
you
?
How is the light
now
？
B
：
It's much
better now. Thank you.
A
：
You're welcome.
And if you need any other
things,
please let us know.
B
：
Ah, yes, the
room is too cold for me. I feel
25
zou-渐渐
zou-渐渐
zou-渐渐
zou-渐渐
zou-渐渐
zou-渐渐
zou-渐渐
zou-渐渐
-
上一篇：高中英语优等生的培养策略
下一篇：高一英语教师精选的工作总结