酒店情境英语上册答案

Unit 1

Section 1

Listening Practice

1

-

2

Dialogue 1

Reservation Desk

single

presidential

breakfast

departure

guarantee

Dialogue 2

book

confirm

high occupancies

waiting list

handicapped

expenses

1-3

OPEN

Section 5

More Exercises

5-1

OPEN

5-2

B

C

D

A

D

5-3

OPEN

5-4

1)

对不起，单人间预订已满。

双人间可以吗

?

2)

现在是旺季，实在对不起，请您这星期晚一点再来电话吧，到那时我们也许会有取消

< br>预订

(

的客人

)

。

3)

团体预订我们提供

10%

的折扣，先生。

4)

请把您的地址留一下好吗，先生？我们马上给您发确认函

.

5)

我们期望能够有机会再次为您服务。

6)

I’d like to book

a Japanese suite with bath from April 10 to April 16.

7) The room rate is $$50 per night.

8) We have an airport representative to receive our guests there. Would you please tell me your

flight number?

9)

Wait

a

moment,

please.

I’ll

check

if

there

is

a

room

available

for

those

days…

Oh

,

I’m

awfully sorry, sir. Our hotel is fully booked in that period, because it is peak season.

10) We have single room, double room, suite and French presidential suite.

Unit 2

Section 1

Listening Practice

1

-

2

Dialogue 1

baggage

Reception Desk

advanced deposits

registration form

credit card

room cards

Dialogue 2

record

scheduled

a morning call

buffet

Dialogue 3

check out

convention

cancellations

departure date

1-3

OPEN

Section 5

More Exercises

5-1

D

B

A

E

C

F

5-2

A

D

C

B

C

C

D

A

A

5-3

1) T

2) F

3) T

4) F

5) T

6) T

7) T

8) F

9)T

10) F

5-4

1

）请您填写入住登记表并预付

500

元。

2

）因为您没有预订，恐怕我不得不 给您在其他酒店订房了。我们酒店的房间已满。

3

）我想 知道我是否可以在贵酒店再续住两天。

4

）请记住将您的钱物、贵重物品存在保险箱内，否则一旦出现丢失，酒店概不负责。

5

）对不起，我没能在预订单里找到您的预订。您是否收到了确认信？

5-5

Accepting an Invitation

Mr. and Mrs. John Smith

accept with pleasure

the kind invitation of

Mr. and Mrs. Andrew K.K. Wang

to a dinner

at eight o’clock

the fifth of July

New Asia Hotel

100 Deep Water Bay Road

Hong Kong

Unit 3

Section 1

Listening Practice

1

-

2

Dialogue 1

standard

banquet halls

beauty salon

billiard

Dialogue 2

Bell Captain’s Desk

pieces

features

tags

delivered

request

curtains

brochure

1-3

OPEN

Section 5

More Exercises

5-1

(√

) Say “welcome” to the guests.

(

) Introduce the receptionist to the guest.

(

) Register for the guests.

(

) Check the guest’s passport.

(√

) Assist the guests with their baggage.

(√

) Accompany the guests to the rooms.

(√

) Deliver messages and mails.

(√

) Show the room facilities for the new guests.

5-2

C

A

B

A

C

5-3

OPEN

5-4

1) single room, double room, suite, presidential suite, deluxe

2) restaurant, banquet hall, bar, café

, patio

3) beauty salon, barber shop

4) billiard room, bowling room, indoor-swimming pool, gym

5) book-store, souvenir shop, supermarket

5-5

1) I’m very glad to meet you. Let me take your baggage. A suitcase and a traveling bag, aren’t

they?

2) Let me show you the way to Front Desk. This way, please.

3) Do you have any valuables and breakables in your bag?

4) Please register at the Front Desk over there.

5) Our hotel is a well- equipped and first-rate international hotel.

6) I will ask someone to send your luggage to your room right now.

7)

请不要落下行李。

8

）先生，我来帮您叫辆出租车吧？

9

）您的行李会单独送上来的。

10)

您回酒店的时候可以将酒店的房卡给司机看。

5-6

OPEN

5-7

OPEN

Unit 4

Section 1

Listening Practice

1-2

Dialogue 1

stuck on

ordinary

overweight

envelope

Dialogue 2

spot

go straight

order

suggestions

Dialogue 3

lobby bar

Travel agency

message

At your service

1-3

OPEN

Section 5

More Exercises

5-1

OPEN

5-2

OPEN

5-3