-
必修英语第一课
What do you
say when guests come to our hotel?
当你遇见酒店客人你会说些什么?
当你遇见客人时首先
…
时间:
Good morning. Good
afternoon. Good evening.
客人性别:
Mr. Mrs. Miss
Ms.
Madam, Sir , Ladies, Gentleman.
向客人问好
How are you
?
How are you today?
Welcome
to Sofitel Grand Park HeFei.
I hope you
will enjoy your stay.
If there is
anything that you require,please tell us.
客人感谢你时
You are
welcome.
不用谢。
It
’
s my
pleasure.
这是我的荣幸。
让客人先走
After
you,sir.
您先请。
为客人指路
This way
please,sir.
这边请。
Please
follow me, sir.
请跟我来。
与客人道别
Goodbye.
再见。
Good night.
晚安。
Goodbye and thank you for coming.
再见,谢谢您的光临。
Goodbye and hope to see you again.
再见,希望您下次再来。
Have a nice trip!
祝您一路顺风!
Wish you a pleasant journey!
希望您路途愉快!
必修英语第二课
Departmental name and their
abbreviations
酒店各部门名称及缩写
Front Office F/O
前厅部
Housekeeping
HSKP
客房部
Food & Beverage F&B
餐饮部
Sales &
Marketing S&M
市场销售部
Accounting
ACC
财务部
Engineering ENG
工程部
Departmental name and their
abbreviations
酒店各部门名称及缩写
Security SEC
保安部
Human
Resources HR
人力资源部
Executive
Office
行政办公室
Health Spa
HS
康体中心
Entertainment ENT
娱乐部
Daily
English
日常英语
Con
gradulations
表示祝贺
Congratulations!
祝贺您!
Happy birthday!
生日快乐!
Happy
New Year!
新年快乐!
Merry Christmas!
圣诞节快乐!
Have a nice holiday!
祝您节日快乐!
Wish
you every success!
祝您成功!
Daily English
日常英语
Express
appreciation
表达感谢
Thank you very much.
非常感谢。
Thank you for your advice (information, help)
谢谢您的建议(信息、帮助)
It
’
s very kind of you.
您太好了。
You
are welcome.
您不要客气。
It
’
s my
pleasure.
不用谢。
I am at your service.
愿意为您效劳。
Thank you for staying in our hotel.
感谢您入住我们酒店。
Daily English
日常英语
Apologizes
?
I
’
m
sorry.
对不起。
Excuse me.
请原谅。
I
’
m sorry.
It
’
s my fault.
对不起,是我的错。
Sorry to have kept you waiting.
对不起,让您久等了。
Sorry to interrupt you.
对不起,打扰您了。
I
’
m sorry about
this.
这件事,实在对不起。
I apologize for this.
向您道歉。
That
’
s all
right.
没关系。
Daily
English
日常英语
Offering help
提供帮助
Can (May) I help
you?
我能帮您吗?
What can I do for you?
我能为您做点什么吗?
Is
there anything I can do for you?
有什么事需要我帮忙吗?
Daily English
日常英语
Reminding
提醒
Watch your
step.
当心您脚下。
Please be careful.
请小心。
Please
don
’
t leave anything behind.
请别忘记东西。
Don
’
t
worry.
别担心
Take it easy.
慢慢来。别着急。
Please
don
’
t smoke
here.
请不要在这里吸烟。
必修英语第三课
对宾客要求的回应
Yes,
certainly Sir/Madam (/Ms Ho/).
好的,邵先生
/
何小姐
/
王太,一定
/
可以的。
Yes,
Sir/Madam. All right, Sir/Madam.
好的,
(
某
)
先生
/
小姐
/
夫人
/
女士。
Immediately, Sir/Madam.