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国际商务英语期末复习
Unit1
1.1
visitor
sincere
whereabouts
welcoming
aggressive
head
of
department
appointment
coordinator
small
talk
efficient
sales
office
superior
surname
personnel
badge
public relations
vice-chairman
colleague
1.2
demanding
chewing
gymnastic
syllable
offence
demonstrations
counterparts
aperitif
tricky
offensive
1.3
accountant
generate
applications
hectic
tackle
a
job
trouble-
shooting
be
confronted
with
problems
back-up
hands-on
1.4
conference
yawning
sigh
delegates
clicking
indigestion
sniffing
conversationalist
tapping
your
fingers
blinking
body language
1.5
flu
sketch
junior
figures
border
business
associates
common
interests
senior
terminal
non-verbal
The 7 c?s of effective communication
Completeness:
Conciseness:
Consideration: focus on “you” instead
of “I”
Show audience
benefit or interest
Emphasize positive, pleasant facts
Concreteness:
use
specific
facts
and
figures
Choose
vivid,
image-building
words
Clarity
Courtesy
Correctness
Unit2:
Memo(
格式
):
FROM:
TO:
(TELEPHONE,
DEPT)
SUBJECT:
DATE:
MESSAGE
SIGNED
REPLY
DATE
SIGNED
2.1
memo
internally
attend
to
externally