酒店管理前台术语

酒店管理前台术语：

Room change(1)

(2)

客人转房的两种主要原 因

是客人休息受到影响及房间设备出现问题；

(3)

欢迎卡到客人的房间换旧的房匙 及欢迎卡，

请客人在新的欢迎卡上签名。

最后通知相关部门，< /p>

更改有关资料。

酒店管理前台术语：

House use(1)

指酒店人员用房；

(2)

酒店提供一部分房间给管理人

员休息用，以便于工作；

(3)

要控制 好酒店人员用房的数量

。

酒店管理前台术语：

Skipper

(1)

意思是故意逃账者；

(2)

其特 征是：

无行李或少行李者，

使用假信用卡或假支票等；

(3)

对于无行李或少行李者都要留意其消费情况，使用假信用卡

或假支票者，要收取其消费保证金。

酒店管理前台术语：

Register

(1)

意思是入住登记，

指要入住酒店的客人需要办理手续，

如填写登记表等；

(2)

登记的意义在 于可以确保客人身份的真实性，

便于查询、

联络和沟通；

(3)

登记的内容包括客人的姓名、出生年月、国籍、证件号码、签发 机关、有效期等。

酒店管理前台术语：

Upgrade (1)

意思是将高价格种类的房间按低价格的出售；

(2)

用途：

A

、用于房间紧张时，给有预订的客 人；

B

、提高接待规格给重要客人。

酒店管理前台术语：

Guest history(1)

意思是客史档案；

(2)

客人离店后，前台人 员将客

人的有关资料记录下来并加以保存；

(3)

客史档案是酒店极富价值的资料，有利于对客提供

针对性、个性化的服务以及 开展市场调研，以巩固和稳定客源市场。

酒店管理前台术语：

Sleep out

（

1

）是“馆外住宿”，简称“外宿”。

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cy ori

ented, a

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, base

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ht opport

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s, and PCT thought, e

nsure County e

conomi

c social

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ht track continued for

ward; t

o precision of measures seek

ing breakt

hrough, tightly

pegged focus task and bottlene

ck restricted, Scie

nce a

nd i

dentify pra

ctical a

nd effe

ctive measures, advance

breakthrough,

ensuring all task

s carry

out to the letter; ba

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on scientifi

c asse

ssment a

nd

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persist i

n combi

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on a

nd

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ntralized supervision, a

ccurate asse

ssment

Tow

nship

department

s, strictly

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ompted the de

partments

own im

plementati

on at all lev

els.

In working to a

dvance, to truly gra

sp the

Gui

de,

seize t

he opportunity, findi

ng a positi

on a

nd

play to our strengt

hs a

nd take the initiative,

ensure that t

he start of the

new year tree

, new

performance.

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he Guide

, is to

dock in

poli

cy measures to

seize t

he initiative. A

ccurate grasp

of the C

entral Government

, provi

nce

s and citie

s to spee

d up the

development

of new policies a

nd new initiative

s with a

high

degree

of

poli

cy acumen t

o ca

pture

opportunities t

o accelerate development. Foll

ow

-up t

o pr

omote the tra

nsformation and upgrading

of the five great idea

s offer a great chance. Five large

devel

opment

phil

osophy is the

Party Ce

ntral Committee wi

th a view to

promote e

conomi

c transformation and upgradi

ng, complete t

he buildi

ng of a we

ll-off society i

n major

deci

sions and arrangeme

nts, is t

he dev

elopment of a pr

ofound chang

e. County

-wide at all levels

shoul

d conscienti

ously study and implement, im

plement t

he five ideas, green

development,

ope

n development, on w

hich to share adva

ntages, and actively ex

plore

new

path of innovative a

nd

coordi

nated dev

elopment, changi

ng the

conce

pt of leadi

ng the tra

nsformation of devel

opme

nt mode

of devel

opment,

promote t

he dev

elopment of quality improveme

nt. Floor supply

side

struct

ural reform implementati

on pr

ovide

s an effective strategy for improvi

ng the

quality

of development. S

upply

side str

uctural reform is fut

ure full deepening reform

of plays, to a

ccordi

ng to

poli

cy to stability, a

nd i

ndustry policy to a

ssociate, a

nd mi

cro policy t

o live, and reform policy to real

, and social poli

cy to ba

cking

s, keen grasp Ce

ntral, and pr

ovinces relea

se out of new

signal,

combine

d County love act

ual a

ccurate docking, f

ull grasp

o

capa

city, a

nd to i

nvent

ory, a

nd to l

ever, a

nd

drop

cost,

and fill short Board

ementation, pr

ompted County economic transformati

on upgrade, a

nd

continued upgrade.

Poverty

< br>酒店管理前台术语：

Tips(1)

意思是小费，指客人 为感谢服务员所提供的服务而给予的

赏金。

(2)

按规定不能收）取小费，应婉言谢绝。

(3)

如盛情 难却，应将小费上交上级部门统

一处理。

酒店管理前台术语：

Walk-in

（

1

）

指没有预先订房而前来入住的客人 ，简称“无预订散

客”。

酒店管理前台术语：

Commercial

< br>rate

商务房价：指酒店为争取更多的客人而与一些公

司签订合同，给予他们优惠的房间价格。

酒店管理前台术语：

Pre assign

预先分房：指客人抵达前预先安排所需房间。

酒店 管理前台术语：

register

入住登记，指要入住酒店的客 人需要办理的入住手续，

如填写登记表等。

酒店管理前台术语：

Front office

前厅部（英语：）：指设在酒店前 厅销售酒店

产品，组织接待工作，调度业务经营和为客人住店提供一系列综合性服务的部 门。

b)

前厅

部有两个任务：一是经 营，二是管理。

酒店管理前台术语：

Net

rate(1)

净房价。指房价中除去佣金、税收、付加费等 剩下的

纯房间收入。

(2)

一般用于房价表，签写有关房价的合同。

酒店管理前台术语：

Upgrade(1)

将高价格种类的房间按低价格的出售。

(2)

用途：

A

、

用于房间紧张时， 给有预订的客人。

B

、提高接待规格给重要客人。

酒店管理前台术语：

Tariff

价目表，是一种向客人提供酒店的房间类型及房间价格等

信息的 资料。

酒店管理前台术语：

Day use

半天用房，指客人要求租用客房半 天，不过夜。

b)

一般租用时间为六小时以内，退房时间为下午 六点钟以前，房价是全价的一半。

酒店管理前台术语：

Average

room

rate

平均房价。计算方法：客房总收入除以总住

房数。

these pre

cious a

nd w

orth

cheri

shi

ng. Second, scientific re

search situati

on, grasp the

opport

unities a

nd

cha

llenges

of transformation and upgra

ding

of full compl

etion of the

n-Five

s, start is cr

uci

al. Focuse

d grand bluepri

nt, must to history of thi

nking vie

ws trend, put associate times forwar

d of pulse, ste

ppe

d on associate

economi

c law of dr

ums, find associate tra

nsformation

upgra

de of path, in grasp macro tre

nd i

n the a

dvance sci

ence devel

opme

nt; to strategy of visi

on

conspira

cy to global, alway

s tight buckle

national macro

poli

cy ori

ent

ed, a

ccurate grasp

County love actual

, base

d overall

caug

ht opport

unitie

s, and PCT thought, e

nsure County e

conomi

c social

developm

ent always al

ong rig

ht track continued for

ward; t

o precision of measures seek

ing breakt

hrough, tightly

pegged focus task and bottlene

ck restricted, Scie

nce a

nd i

dentify pra

ctical a

nd effe

ctive measures, advance

breakthrough,

ensuring all task

s carry

out to the letter; ba

sed

on scientifi

c asse

ssment a

nd

strict implementati

on,

persist i

n combi

ning routine supervisi

on a

nd

ce

ntralized sup

ervision, a

ccurate asse

ssment

Tow

nship

department

s, strictly

cash rewards, pr

ompted the de

partments

own im

plementati

on at all lev

els.

In working to a

dvance, to truly gra

sp the Gui

de,

seize t

he opportunity, findi

ng a positi

on a

nd

play to our strengt

hs a

nd take the initiative,

ensure that t

he start of the

new year tree

, new

performance.

Grasp t

he Guide

, is to

dock in

poli

cy m

easures to

seize t

he initiative. A

ccurate grasp

of the Central Government

, provi

nce

s and citie

s to spee

d up the

development

of new policies a

nd new initiative

s with a

high

degree

of poli

cy acumen t

o ca

pture

opportunities t

o accelerate development. Foll

ow

-up t

o pr

omote the tra

nsformation and upgrading

of the five great idea

s offer a great chance. Five large

devel

opment

phil

osophy is the

Party Ce

ntral Committee wi

th a view to

promote e

conomi

c transformation and upgradi

ng, complete t

he buildi

ng of a we

ll-off society i

n major

deci

sions and arrangeme

nts, is t

he dev

elopment of a pr

ofound chang

e. County

-wide at all levels

shoul

d conscienti

ously study and implement, im

plement t

he five ideas, green

development,

ope

n development, on w

hich to share adva

ntages, and actively ex

plore

new

path of innovative a

nd

coordi

nated dev

elopment, changi

ng the

conce

pt of leadi

ng the tra

nsformation of devel

opme

nt mode

of devel

opment,

promote t

he dev

elopment of quality improveme

nt. Floor supply

side

struct

ural reform implementati

on pr

ovide

s an effective strategy for improvi

ng the

quality

of development. S

upply

side str

uctural reform is fut

ure full deepening reform

of plays, to a

ccordi

ng to

poli

cy to stability, a

nd i

ndustry policy to a

ssociate, a

nd mi

cro policy t

o live, and reform policy to real

, and social poli

cy to ba

cking

s, keen grasp Ce

ntral, and pr

ovinces relea

se out of new

signal,

combine

d County love act

ual a

ccurate docking, f

ull grasp

capa

city, a

nd to i

nvent

ory, a

nd to l

ever, a

nd

drop

cost,

and fill short Board

ementation, pr

ompted County economic transformati

on upgrade, a

nd

continued upgrade.

Poverty

酒店管理前台术语：

Guaranteed booking

A

）保证性订房。

B

）指客人通过使用信

用卡、

预付定金、订立合同等方法，

来确保酒店应有的收入。

酒店必须 保证为这类客人提供

所需的客房，它使双方建立起了一种更为牢靠的关系。

酒店管理前台术语：

Early arrival

(1)

提前到达。指客人在预订时间之前到达。

(2)

提前抵达有两种情况：

A

、

指在预订日期以前到达。

B

、

在宾馆规定的入住时间前到达。

酒店管理前台术语：

Waiting list

（

1

）意思 是等候名单。（

2

）当酒店房间已满，

仍有客人要求订房或入住，

可做等候名单。

（

< br>3

）

不管以上哪一种情况，

都要 妥善安排客人。

酒店管理前台术语：

Connecting

room

（

1

）相连房。指相邻且相通的房间。（

2

）适

于安排关系密切及需互相照顾的客人。（

3