-
针对外贸中的邮件往来,本人从网上整理了一下外贸邮件的模版。包括
“开发信”、“请求建立商业
关系”、“主动跟新买家建立联系”、“对新买家要求建立
业务联系的回复”、“向老客户介绍公司
新的产品信息”、“回复对某个产品的查询”、
“无法提供对方查询中所要求的产品时”、“查询对
方公司的产品”、“几种报盘”、“
信用证相关”、“报价相关”,“放假通知”、“圣诞节祝福邮
件”等模版,希望对大家
有所帮助!
开发信模板
(
一
)
Company Name:
Mailing Add:
Tel.:
Fax.:
Email:
Web.:
Kind
Attn.: Mr
. Jack Wey-- General Manager
(hope I would be the GM one day)
Subject: XXXXX Cooperation/
Dear Mr
. Jack Wey
[Your company]
is the main [your product]
manufacturer in China
since
1968, our
major clients
are[those have very good reputation and
renown companies in the field that have direct or
indirect
biz with your company, i.e.
IBM, SONY .. ].
We believe
that you can rely on us as we provide you quite
satisfactory service and products with
best quality at most competitive price
in the world. We are very happy if you do not
hesitate to send
us any of your
inquiries and we will always give satisfactory
services.
Products:
(product range)
Standards: (product
design standard, if any)
Service:
(product applicable field, function)
Size: (don
’
t
fuckingly tell your client you
don
’
t know)
Etc.
Certificates: (certificates
that your company got)
Annual Sales
Turnover: ( just list some number here,)
Staff no of your company, if your
company is big, if not, omit this point)
Cover of Land list some number here)
Looking forward to hearing
from you at your convenience.
Thanks & best regards,
P
.S. I am attaching our
product catalogue/scope of service for your future
reference in my following
email to you,
please kindly check.
( please
don
’
t send your product
catalogue in the email, you are telling him here
is showing your
respect
to
him
that
you
are
sending
good
info
to
him,but
not
spam,
therefore,
you
better
send
another email to your client with your
product catalogue. Your client will check it if
your products are
of him/her interest)
YOUR NAME
POSITION
DEPARTMENT
COMPANY NAME
ADD
TEL
MOBILE
FAX
EMAIL
WEB
Dear all, I am jack wey,
this above mentioned email for marketing is only
one sample to your general
potential
clients, it would be revised accordingly to
different clients.
Kindly be informed
that email marketing is mainly depending on your
SET title, therefore pls try to
improve
TO SET THE TITLE OF YOUR EMAIL.
(开发信的成功与否,跟开发信内容的大少无关,关键是你怎么把涉及到客户每一个利益、兴趣都说<
/p>
到,能连起来,他都会像继续看下去,要不我们还看电视连续剧干嘛?
)
邮件开发成功与否与以下几个方面有关(个人认为)
:
(按主次顺序)
1.
邮件标题
(要是我,
邮件标题一看就知道是推销的,
I am sorry, please fuck off and stay in
my trash
box
)
2.
邮件内容是否吸引
/
对客户是否有效,有利可图;客户是否感兴趣
.
3.
所联系的人的职位和权利(
Pls send to the
RIGHT PERSON
)
4.
发信人日后沟通技巧,
plus
5.
others
以上的开发信只是针对任意一家公司,
如果要想开发信更成功,
你就得研究或者了解一下这个公司的
情况再发。
有的开
发信中,并不能把所有东西都一一列出来,所以一天发个
100
封的开发信的人,一天很难记下
前天发给谁了,日后很难去跟踪,也不知道自己以前说了
什么,如果是这样,最好做个记录;邮件已
发出
3
天之内,马上再发一封邮件跟踪,过
2
如没有回复,
再发一封了解,第三封邮件刚发后
30
分钟,
< br>马上给个电话。
记住,
p>
成功的开发信,
一般要有电话跟踪才能比较有效果,
当然有幸运的人,
或是客户也正好有询价,
有货采购才
会直接跟你联系,
所以为什么要日后电话沟通的原因。
现在一般
一个客户一天能收到很多
信,你只有电话过去了,说明你请况,他才知道你是谁,什么公
司,下次在电话的时候,他会说“
oh,
Jack?
Jack wey from China,XXX company? Oh, how are you?
?
..
”
.
开发信模板
(
二
)
Dear
Mr
. JACK,
Thank you for your
e-mail & I do appreciate the
content.
(讲得是我开发信的内容)
I do not have any hesitation to start
business with your esteemed
company.
对我公司感兴趣
Thus I ask you kindly to arrange
courier me full set of all your catalogs in one
binder along with
copies of all your
certificates , end user approvals ,..etc.
需要一些文件进一步合作
Also, I would like to hear from you in
details about your previous operation in middle
east area .
Do you have agent,distribut
er
,..etc?
想成为我们代理分销商
Best Regards
XXXXXXXXXXXXX
现在说说我开发信主要的信息:
标题:
Mr
. XXX +
他公司的名称
(点名道姓和公司,一目了然)
内容:
MOrning
!
Mr
. XXXXXX
This is Jack, Sales Manager from a well
established PRODUCT manufacturer in China. Hope I
reach
the
right
person
at
the
right
time
to
talk
about
PRODUCT
cooperation
and
strategies
for
your
company?
I did a little bit research
on your company and I
’
m sure
you would be continuously looking at
opportunities to expand your product
supplying scope/services and make it as the brand
to own your
company reputation in the
PRODUCT market and increase your market return
with your constant
efforts.
We can fulfill any of your business
needs and maximize your business profits compared
with lots of
PRODUCT manufacturers as
we are newly launching DDDD brand PRODUCT in
international market.
Our
business reference includes:
? 20 years
appointed OEM for EU,USA PRODUCT manufacturers
? Approvals from .......(
主要客
户,最好是国际同行知名企业
)
?
? 70%~80% products for international
application
(for more details, please
contact us)
这个地方用黄色文字背景,突出公司优势
As the GM of
客户公司名称
, it is
your responsibility to find a sustainable and
trustworthy business
partner
relationship and ensure a promising company
future.
我的公司
is
interested in cooperating
with
you
to
uncover
the
PRODUCT
demand
of
客户市场
market
from
now
on.
As
you
have
experiences in PROCUT
, it
would be easier to seize the opportunity to win
great PRODUCT demand
in
客户市场。
(这里很明显的标示你的
合作意图和对客户公司的了解及所联系人的职责所在,
没有人会反对你强调
他的职责和利益)
Hope to have your excited feedback
TODAY
.
Thanks
?
ards,
JACK
24 hours available for
you!
请求建立商业关系
Rogers
Chemical Supply Co. 10E.22Street Omaha8, Neb
Gentlemen: We have obtained your name
and address from Aristo Shoes, Milan,
and we are writing to enquire whether you would be
willing to
establish business relations
with us. We have been importers of shoes for many
years. At present,
We are interested in
extending our
, range and would
appreciate your catalogues and quotations. If
your prices were competitive we would
expect to transact a significant volume of
business. We look
forward to your early
truly yours
自米兰职权里斯托鞋类公司取得贵公司和地址,特此修
函,祈能发展关系。多年来,本公司经营鞋类进口生意,现欲扩展业务范围。盼能惠赐商品目录
和报
价表。
如价格公道,本公司必大额订购。
烦请早日赐复。
此致
2.
回复对方建立商业关系的请求
Thank your for your letter of the 16th
of this month. We shall be glad to enter into
business relations
with your company.
In compliance with your request, we are sending
you, under separate cover
, our
latest catalogue and price list
covering our export range. Payment should be made
by irrevocable
and confirmed letter of
credit. Should you wish to place an
order
, please telex or fax us.
< br>本月
16
日
收到有关商务关系的
来函,不胜欣喜。谨遵要求另函奉上最新之出口商品目录和报价单。款项烦请以
不可撤销
保兑之信用状支付。如欲订货,请电传或传真为盼。
此致
敬礼
请求担任独家代理
We would like to inform you that we act
on a sole agency basis for a number of
manufacturers. We
specialize in
finished cotton goods for the Middle eastern
market: Our activities cover all types of
household
linen.
Until
now,
we
have
been
working
with
your
textiles
department
and
our
collaboration
has
proved
to
be
mutually
beneficial.
Please
refer
to
them
for
any
information
regarding our
company. We are very interested in an exclusive
arrangement with your factory for the
promotion of your products in Bahrain.
We look forward to your early reply. `
本
公司担任多家厂家的
独家代理,专营精制棉织品,包括各灯家用亚麻制品,行销中东。<
/p>
与贵公司向有业务联系,互利互
作。贵
公司纺织部亦十分了解有关业务合作之情况。
盼望能成为贵公
司独家代理,促销在巴林市场
的货品。
上述建议,烦请早日赐复,以便进一步联系合作。
此致
敬礼
拒绝对方担任独家代理
Thank
you
for
your
letter
of
1
September
suggesting
that
we
grant
you
a
sole
agency
for
our
household
linens. I regret to say that, at this stage, such
an arrangement would breather premature.
We would, however
, be
willing to engage in a trial collaboration with
you company to see how the
arrangement
works. It would be necessary for you to test the
market for our products at you end.
You
would also have to build up a much larger turnover
to justify a sole agency. We enclose price
lists covering all the products you are
interested in and look forward to hearing from you
soon.9
月
1
日有关建议担任家用
亚麻制品独家代理的来信收悉。谨致衷心谢意。目前时机尚未成熟,不能应允该
安排深感
抱歉。
然而,本公司乐意与贵公司先试行合作,为今后合作打
下基础。为证明担任独家代
理的能力,贵公司宜上述货品作市场调查,研究是否可扩大现
有之营业额。奉上该货品之报价单,敬
希查照。专此候复。
此致
敬礼
[
本帖最后由
不老战神
于
2012-11-14 19:51
编辑
]
同意对方担任独家代理
Thank
you for your letter of 12 April proposing a sole
agency for our office machines. We have
examined our long and, I must say,
mutually beneficial collaboration. We would be
very pleased to
entrust you with the
sole agency for Bahrain. From our records, we are
pleased to note that you
have
two
service
engineers
who
took
training
courses
at
our
Milan
factory .the
sole
agency
will
naturally be contingent on you
maintaining qualified after sales staff. We have
drawn up a draft
agreement
that
is
enclosed.
Please
examine
the
detailed
terms
and
conditions
and
let
us
know
whether they meet with your approval.
On a personal note, I must say that I am delighted
that we
are probably going to
strengthen our relationship. I have very pleasant
memories of my last visit to
Bahrain
when you entertained me so delightfully .I look
forward to reciprocating on your next visit to
Milan. My very best wishes to you and
your wife. 4
月
12
日建
议担任为公室器具之独家代理来信已经
收悉。
过去双方合作皆互利互助,能获您的眷顾作我公司于巴林的独家代理,殊感荣幸。
据知您公
司两服务技师曾到我公司米兰工厂受训。
相信您公司在取得代理权后,
仍会继续注重合格售后服务人
员的训练。现随信附上协议草稿,
请查实各项条款
,惠复是盼。
能加强业务,我亦感到
欣喜,前
次到访巴林,蒙盛情款待,不胜感激。祈盼您莅临米兰时,容我一尽地主之谊。
此致
敬礼
借引荐建立业务关系
At the
beginning of this month , I attended the Harrogate
toy fair
. While there, I had an
interesting
conversation with
Mr
. Douglas Gage of Edutoys plc about
selecting an agency for our teaching aids.
Douglas described your dynamic sales
force and innovative approach to marketing. He
attributed his
own
company
’
s
success
to
your
excellent
distribution
network
that
has
served
him
for
several
years. We need an
organization like yours to launch our products in
the UK. Our teaching aids cover
the
whole field of primary education in
all
subjects .Our patented
‘
Matr
ix
’
math
apparatus is
particularly
successful. You may have reservations about
American teaching aids suiting your market.
This
is
not
a
problem
since
we
have
complete
range
of
British
English
versions.
I
enclose
an
illustrated catalogue of our British
English editions for your information. Please let
me have your
reactions to the material.
I shall be in London during the first two weeks of
October
. Perhaps we
could
arrange a meeting to discuss our proposal.
本用初参观哈洛加特玩具交易会时有幸与教育玩具股份有限公司的道格拉斯?盖齐先生一谈,提及本
p>
公司正物色代理人推广教学器材一事。
盖
齐先生赞扬贵公司积极推广产品,
不断推出新的推销方法,
并把
其公司的成就归于贵公司完善的经销网络。贵公司的经验,正能替本公司在英国经销产品。
本
公司生产初级教育各学科的教育器村、
< br>专利产品梅特里克教学器材更傲视同侪。
除美国教学器
材外,
亦备有全套英式英语版教材,适合当地市场,贵公司无需忧虑切合市场需求。
p>
现附上配有插图的英
式英语版教材目录,
盼抽空细阅,并赐知宝贵意见。本人拟于
10
月头两星期前往伦
敦,未知能否安排
会面,就以上建议作一详谈
?
此致
敬礼
与过去有贸易往来的公司联系
We understand from our trade contacts
that your company has reestablished itself in
Beirut and is
once again trading
successfully in your region. We would like to
extend our congratulations and offer
our very best wishes for your continued
success. Before the war in Lebanon, our companies
were
involved in a large volume of
trade in our textiles. We see from our records
that you were among our
best tem
customers. We very much hope that we can resume
our mutually beneficial relationship
now
that
peace
has
returned
to
Lebanon.
Since
we
last
traded,
our
lines
have
changed
beyond
recognition. While they reflect current
European taste in fabrics, some of our designs are
specifically
targeted at the Middle
Eastern market. As an initial step, I enclose our
illustrated catalogue for your
perusal.
Should you wish to receive samples for closer
inspection, we will be very happy to forward
them. We look forward to hearing from
you.
从同行中获悉贵公司贝鲁特复业,生意发展迅速。得闻
喜讯,不胜欢欣。谨祝业务蒸蒸日上。
黎巴嫩战事发生前双
方曾有多宗纺织品交易;贵公司更是本
公司十大客户之一。现今战事平息,亟盼能重展双
方互惠的业务联系。
自上次合作至令,产品款式
变化极大。除了有迎合欧洲人口味的款式这外,亦有专门为中东市场而设计的产品。现奉上配有插图<
/p>
的商品目录供
初步参考。职需查看样本,还望赐知。
确认约会
I
would
like
to
confirm
our
appointment
to
discuss
the
possibility
of
merging
our
distribution
networks. I am
excited of the prospect of expanding our trade. As
agreed, we will meet of our office
in
Bond Street at Monday 20 March. I have scheduled
the whole day for the meeting. If
for
any
reason
you
are
unable
to
attend,
please
phone
me
so
that
we
can
make
alternative
arrangements. Please let me know if you
would like our office to arrange hotel
accommodation. I
look forward with
great pleasure to our meeting.
承蒙拨冗讲讨论合
并双方销售网,以扩大贸易发展
范围,深感兴奋。现特修函确定会议日程。
谨于
3
月
20
日星期一在邦德街办公室候教,请贵公司代表
于当
日早上
9
时莅临指导。若因故未能抽空出席,烦请致电告知,以
便另行安排会晤。
未知是否需代
为安
排旅馆膳宿
?
请尽早赐知,以便早作准备,款待贵客。
谨此预祝会谈成功。
感谢客户订货
Gillette-burns Co. 322 Greenwood street
Cleveland 5,Ohio Gentlemen: Thank you for your
order
No.464 of 20
September
. The models you selected from
our showroom went out today under my
personal supervision. The package is
being airfreight to you on Swissair
.
The relevant documentation
is enclosed
enjoyed meeting you and hopes that this order
represents the beginning of a long and
prosperous relationship between our
companies. The next time you visit us, please let
me know in
advance so that I can
arrange a lunch for you with our directors.
Sincerely yours
谢谢
9
月
20
日第
464
号定单。今天我已新自监督发送您自展览室挑选的产品。该产品随附有关文件经
瑞士航空公司运送。
很荣幸与你会面,衷心希望是次定单能加
强双方的关系。下次到访前,烦请赐
知,俾能安排与本公司董事共进午餐。
向长期客户推销新产品
I
enclose
an
illustrated
supplement
tour
catalogue.
It
covers
the
latest
designs,
which
are
now
available from stock. We are most
gratified that you have, for several yeas. Include
a selection of our
products in your
mail-order catalogues. The resulting sales have
been very steady. We believe that
you
will find our new designs most attractive. They
should get a very good reception in your market.
Once you have had time to study the
supplement, please let us know if you would like
to take the
matter
further
.
We
would
be
very
happy
to
send
samples
to
you
for
closer
inspection.
For
your
information, we are
planning a range of classical English dinner
services that should do well in the
North American market. We will keep you
informed on our progress and look forward to
hearing
from you.
随函寄奉配有插图的商
品目录附页,介绍最新设计的产品。贵公司的邮购目录多年来收录
本公司产品,
产品销售成绩理想,
特此致以深切谢意。
最新设
计的产品巧夺天工,
定能吸引顾客选购。
烦请参阅上述附页,需
查看样本,请赐复,本公司乐意效劳。
本公司现正设计一系列
款式古典的英
国餐具,适合北美市场需求。如感兴趣,亦请赐知。
愿进一步加强联系,并候复音。
为商贸指南兜揽广告
Thank you for your business. You are
currently represented in our directory. This is
the only directory
of
its
kind,
which
reaches
all
companies
in
the
building
and
construction
industry
in
the
UK.
Advertising in our directory was a wise
move on your part. We are currently compiling a
new edition
of the directory which will
be published in April new edition will be
expanded to include
major manufacturers
of plumbing equipment in the European Community.
For proper coverage in
the directory,
you ought to appear in more than one category. If
you do opt for a multiple listing, you
will be able to buy space in additional
categories at half price. You can be assured that
the new
edition will be on the desks of
all the major decision makers in the building and
hardware trades.
Please complete the
enclosed form and return it with the appropriate
fee. Thanks again for your
business.
p>
衷心感谢惠顾。贵公司商号已刊登在本公司的商贸指南中。该指南乃唯一覆盖英国全部建
p>
筑公司的刊物,在此刊登广告确是明智之举。
现下筹备
1998
年
4
月版
的贸易批南,新版会罗列欧洲
贡同体的主要铅管业制造商。
为达到出色的宣传效果,
贵公司宜考虑在不同类别刊登广告。
如蒙惠顾,
除首个广告外
,其余类别的广告将可获半价优惠。
该指南将分送给所有建筑
公司和五金器具公司主
管。烦表填妥随附表格,连同广告费用一并寄回。
专此盼候佳音。
请求客户作推荐人
Thank
you for your letter of 2 November
. We
are delighted to hear that you are to please with
the
refurbishment of your hotel. As
your know .in our line of work, we depend on good,
reports about
our projects to win
further business. Our clients always shop around
and look for references before
committing themselves. With your
permission, we would like to use your hotel as a
reference when
we discuss
similar refurbishments in the hotel
industry. Would
you agree to our
suggesting that
future
clients should call you? It would also be most
helpful if we could occasionally bring a client to
look at your hotel. We would, of
course, stay overnight at least.
I
’
ll call you next week to
hear your
reaction. Thanks again for
you kind words.
从
11
月
2
日的来函得悉阁下对贵饭店的整修感到满意,此
消息对本公司实是一鼓励。
设计行业重视声誉
,客人在选择设计公司时必然会有所比较。如蒙允许,
本公司欲请贵饭店作推荐人,证明
有关整修的质素。未知可否让其他客户来电垂询
?
此外,如获
允准
间或联同客户前来参观贵饭店整修,定必有莫大帮助。当然,本公司会预订房间,至
少留宿一晚。
通知客户价格调整
We
enclose our new catalogue and price list. The
revised prices will apply from 1 April 1997. You
will
see that there have been number of
changes in our product range. A number of improved
models
have
been
introduced.
Out
range
of
washing
machines
has
been
completely
revamped.
Many
popular lines,
however
, have been retained unchanged.
You will be aware that inflation is affecting
industry as a whole .Ws have been
affected like everyone else and some price
increases have been
unavoidable. We
have not, however
, increased our prices
across the board, In many cases, there is a
small price increase, but in others,
none at all. We can assure you that the quality of
our consumer
durables has been
maintained at a high standard and that our service
will continue to be first class.
We
look forward to receiving your orders.
谨谢上新的商品目录和价格表。修订价格定于
1997
年
4
月
1
日起生效。产
品系列有一大革新,增加了不少改良的型号,扒出一系列新款的洗衣机,但许多款的开
动
号仍保持不变。
通货膨胀影响整个工业连带令货品价格上涨。
虽
然如此,
本公司并未全面提升价格,
调整幅度亦不大。
本公司坚守一贯信念,务求出产优质之耐用消费品,迎合顾客的需要。
谢谢贵公
司多年惠顾,盼继续合作。
说明价格调整原因
I enclose our new price list, which
will come into effect, from the end of this month.
You will see that
we have increased our
prices on most models. We have,
however
, refrained from doing so on
some
models of which we hold large
stocks. We feel we should explain why we have
increased our prices.
We
are
paying
10%
more
for
our
raw
materials
than
we
were
paying
last
year
.
Some
of
our
subcontractors
have
risen
there
by
as
much
as
15%.
As
you
know,
we
take
great
pride
in
our
machines and are jealous
of the reputation for quality and dependability
that we have achieved over
the
last
40
years.
We
will
not
compromise
that
reputation
because
of
rising
costs.
We
hope,
therefore decided to raise the price of
some of our machines. We hope you will understand
our
position and look forward to your
orders.
现谨附上本公司新价格表,新价格将于本月底生效。除了
存货充裕的商品外,其余大部分货品均已调升价格。是次调整原因是原材料价格升幅上涨
10%
,一些
承包商的价格调升到
< br>15%
。
过去
40
年,本公司生产的机器品质优良、性能可靠。今为确保产品质量,
唯有稍为调整价格。上述情况,还望考虑。愿能与贵公司保持紧密合作。
回复感谢信
We
greatly
appreciate
your
letter
describing
the
assistance
you
received
in
solving
your
air-
conditioning problems. We are now in our fifty-
year of operation, and we receive many letters
like your indicating a high level of
customer satisfaction with our installation. We
are pleased that our
technical staff
assisted you so capably. We would like you to know
that it you need to contact us at
any
time in the future. Our engineers will be equally
responsive to your request for assistance. If we
can be of service to you again, please
let us know. Thank you again for your very kind
letter
.
承蒙
来信赞扬本公司
提供的空调维修工程服务,欣喜不已。五年前开业至今,屡获客户来函嘉奖,本公司
荣幸
之至。欣悉贵公司识技术人员的服务,他日苛有任何需要,亦请与本公司联络,本公司定当提供
< br>优秀技师,竭诚效劳。在此谨再衷心感谢贵公司的赞赏,并请继续保持联络。
请客户征询其它公司
Thank
you
for
your
enquiry
of
5
May
concerning
silk
blouses.
We
regret
to
say
that
we
do
not
manufacture
clothing
to
your
own
designs
to
the
highest
European
standards:
Swan
Textiles
corporation The industrial zone Shako.
We supply the factor with all their silk
materials. I enclose a
swatch of our
stock materials for your examination. Should you
desire any of these samples made up
into finished products, we can supply
the swan factory with them. We hope that this will
be of help
to you and wish you every
success in your business dealings
谢谢
5
月
5
月日来函查询关
于纡绸罩衫的
事宜。
本公司只生产纡
绸布料,供应纺织品批发商和制造厂家,并没有制造成衣,因而未能接受贵
公司订货,谨
致万分歉意然而,本公司乐意推荐本地一家生产优质男装的工厂,相信可按贵公司设计
的
款式制造符合欧洲最高标准的服装:蛇口工业区天鹅纺织品公司。
该厂的丝绸布料全由本公司供
应,随函了什样本以供查阅,如贵公司认为适合,本公
司乐意负责供应所需布料。愿上资料对贵公司
有所帮助。
谨祝生意兴隆,事事顺达。
改善服务
Thank you
for your letter of 26 January. I apologize for the
delivery problems you had with us last
month.
I
have
had
a
meeting
with
our
production
and
shipping
managers
to
work
out
a
better
system
for handling your account .We know we made a
mistake on your last order
. Although we
have replaced it for you, we want to
make sure it does not happen again. We have
devised the
enclosed
checklist
to
use
for
each
of
your
future
order
.
It
includes
your
firm
’
s
particular
specifications,
packing requirements and marking instructions. I
believe can service your company
better
and help you operations run more smoothly with
this safeguard. Please contact us if there are
any additional points you would like us
to include.
感谢
1
月
p>
26
日来信。对上月贵公司更换所需货品,
唯恐类似事件再发生,本公司生产、运输和出口部经理已商议制订更有效方法处理贵公司事务,并为
此特别设计清单。
随信奉上该清单,供贵公司今后
订货之用。当中包括特殊规格、包装要求和樗说
明等栏目,相信此举有助本公司提供更佳
服务,促进双方合作。如欲增设任何栏目于该清单上,恳求
惠示。
拒绝客户的要求
Thank you for your enquiry of 25
August. We are always pleased to hear from a
valued customer
. I
regret to
say that we cannot agree to your request for
technical information regarding our software
security systems. The fact is, that
most of our competitors also keep such information
private and
confidential. I sincerely
hope that this does not inconvenience you in any
way. If there is any other
way in which
we can help. Do not hesitate to contact us again.8
月
25
日信收悉,谨此致谢。
来信要
求本公司提供有关软件保密系统的技术
资料,
但鉴于同行向来视该等资料为机密文件,
本公司亦不便<
/p>
透露,尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜,欢
迎随时赐
顾垂询。
祝业务蒸蒸日上
!
应付难办的客户
We have
been doing business together for a long time and
we value our relationship of late, we have
not been able to provide the kind of
service we both want. The problem is that your
purchasing
department is changing
orders after they have been placed. This has led
to confusion and frustration
for
both
of
our
companies.
In
several
instances,
you
have
returned
goods
that
were
originally
ordered. To solve
the problem, I propose that on receipt of an
order
, our sales staff contact you to
verify it. If you decide on any
changes, we will amend the order and fax you a
copy so that you can
check it. I trust
this system will cut down on delays and errors,
and allow our operations to run
smoothly.
承蒙多年惠顾,本公司感激万分。然近来
合作出现问题,令服务水准未能符合对方要求,
本公司为此提忧不已。
< br>
贵公司采部发出定单后,再三更改内容;更有甚者,屡次退回订购之货品,
p>
导致了双方公司工作中的混乱和困惑。为避免问题日趋严重,特此在接到定单后,由本公司销
售人员
与贵公司复核。若需作出改支,本公司把定单修改后电传副本,供贵公司查核。<
/p>
盼望上述办法经受
减少延误,促进双方
业务发展。
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